This is one of my favorite chains, but this location is almost always filthy, with overflowing trash, no clean tables, and an unappetizing food prep area. I wish it would get new management. We would come much more often if it were cleaner. read more

The place was trashed, almost all the tables were nasty... trash was thrown everywhere, including food all over the floor. The employees were just quiet and rude. there very disorganized read more

They need to figure out a new system for pick up orders. This is the second time my order has been taken by someone else. They remade it but food was rushed and thrown together. No apology for the extra wait or anything. read more

Staff was rude, gave very small portions and was not professional at all. The lady was rushing us through the line and was not kind.

On Sunday, September 28, 2025, I had the opportunity to witness one of the best real-world examples of teamwork I've had the privilege to behold. The local eatery, Chipotle, was experiencing an unprecedented influx of patrons while severely understaffed. Generally, I've never witnessed this company open and operational with less than 8-10 employees. On this day, however, there was a grand total of three (3) employees, including two (2) women and one (1) man. There was a line out of the front door of the establishment and an equally daunting line out of the side (take-out) door of 15 to 20 people, all waiting for their meals. What occurred next took structure, trust, and clear communication from each of these members of that workplace team. The foundation of this company's namesake is freshly prepared food. However, due to the lack of staff on hand, the whole back grill was dark and uninhabited. The only active grill was staffed by the man tending the side door customers, quickly becoming overwhelmed. Then I witnessed a few frustrated costumers, some audibly so, leaving; deciding to seek their dinner elsewhere. However, the three (3) employees had collectively determined a plan to get the eatery back on track and operational, within a matter of 25 minutes. The first task was to resolve the line pooling at the take-out side counter. Once these patrons were served, it allowed the man on the side grill time to begin making fresh food options to supply menu items for the two (2 ) women at the ordering station at the front of the store. Within 15 minutes, the trio of worker had completely resolved the backlog at the side door and had the line at the front of the door reduced by 1/3. Within 25 minutes, I was making my order, and received a gift of joy to witness the supportive and collaborative effort of this trio of workers. Occasionally, hearing the one worker shout to the others... "I'm out of (a random menu item) and hearing one of the other two (2) reply, I got you!".., quickly appearing with the needed item. In this team, everyone played their part, supported each other and exhibited excellence in the facilitation of the goals of their company. As I left, I thanked and complimented each member of that trio for providing an excellent, real-world experience in teamwork! read more

Worst customer service I've ever experienced from employee named Marcie. I have been purchasing bowl from here since 4 years same way and many times from her to but she tried to over charged me when I asked she told me it's been like this. read more

Best Fast-Food experience I *think* I've ever had! The new smoked BRISKET is . Great job, Decatur Chipotle!

I had a problem with my food order yesterday and Matt Harris the assistant GM at this location took care of me and was great. He was very professional, he acknowledged and listened to my concerns and made everything right. The staff at this location was very friendly, the place was very clean and I would go back to this location again. Matt Harris is a diamond in the rough and part of what makes this place so great. read more

The serving sizes are inhumane. I got a normal bowl and the portions were ridiculous. Chipotle is know for their large portions and every other chipotle I've been to has done an excellent job, but not this one. Workers are also rude as hell. Do not go to this Chipotle on Wabash. read more

This place used to be really good, but it has gone down hill. The employees here suck. They are all rude and lazy. We got chicken and rice bowls and they had to huff and puff just because we asked for a little xtra rice and beans. It's not like you pay for the rice and beans ladies! We got about 6 pieces of chicken with our meals and to get more we would have had to pay extra. The chicken was not even good. It was cooked too much and dry. It's like trying to pull teeth here to get a full meal for what you pay for. Pro tip: There's a Qdoba literally a few traffic lights down the road on the same street. Go there instead. It's literally the same thing, but you'll have a better experience overall. read more

Out of everything at 8:30pm. Cashier yelled at the customers saying "Y'aLL SHOulDve COme EaRLier" even though they close at 11?? Long wait time. Upset people & kinda dirty. read more

Some of the best Mexican fast food. Service is good. My only complaint would be that there is too much food for me. I don't consider that a negative. Definitely recommend this restaurant! read more

They rush you and then put like 6-7 cubes of steak on a bowl and charge more for extra. North Dirksen location is was more friendly and feeds you more. You don't leave that place regretting it. read more

Super unfriendly raw gross staff. Asked for extra toppings put on tiny amounts. Sooooo stingy Also super dirty,Yuck the whole place is just disgusting! read more

I love chipotle but please dont go to this location- they have rude staff, they short you on food specially during lunch. They will give you the end of whats left, have new ones come in and if you ask for fresh food, they charge you extra. they charged me extra for everything when they added nothing. I ask for sides like corn, salsa, sour cream etc on the side because my bowl will get soggy and they charged me extra even though all i had in my bowl was rice and protein. Just avoid this place lol- they also made me go back in a long line to grab salad dressing to be spiteful. Ive reached out to corporate and no response read more

See all

The pick up ordering is terrible. I had to download the app, place an order and all I ordered was a steak burrito. It took like 40 minutes to download app, place order and they make you wait 15-30 minutes to pick up even though I was right infront. The staff had mask on and some were not wearing them properly like pulled down beneath their face despite of them preparing food.. This online thing doesn't seem faster or more efficient. Not everyone is wearing gloves. I'll probably never come here again. I'm not a frequent here and I'm not interested in coming back as the food wasn't that great along with their process. The portions are way smaller, I haven't eaten at chipotle since 2019 and almost thought the burrito was not my order as the size is significantly different now? I was very disappointed in this visit. I placed the online order and still waited 10 minutes additional and no one was really even there or was it a peak time. Unbelievable the decline in food and service over years. read more

See all

We love Chipotle. We eat it almost everywhere we travel. I've been to at least 30 different chipotles. The Springfield location is worst chipotle I've ever been to. It's shocking how bad it is. Of my last four simple burrito mobile orders, three were wrong. The service is terrible and the staff in general is poor. The portion sizes are minuscule and do. It align with the standards at any other chipotle. The chicken is often burnt. The store used to be excellent. I have no idea what happened but it's been awful for years. read more

Been eating Chipotle since the early days of going vegan. It's a classic. A great place to get some tasty vegan burritos and bowls. I love their veggie burrito and the vegan sofritas! read more

This is probably one of the worst ran chipotle's in the country. It's truly a gamble every time you go how things are going to turn out. There is no cap on mobile ordered so it's possible that upwards of 20 people will be waiting for the same pick up time. There is rarely more than enough chips to cover the bottom of the bags, and you'd might as well ask for double everything just to get the standard amount. I order the same thing every time and it's truly wild how different it is each time, not only in portion size, but it's like they're just guessing how to season things in the back. I think I'm done trying to give them the benefit of the doubt. read more

Excellent food every time! I've never had an issue with having to wait or taking too long.

tried to go inside to eat at 8:20pm at the north Dirksen location and was rudely told that we cannot dine in. it says that you can dine in until 9pm. We will definitely not be back! read more

I decently expected it to be spicy however, it was too spicy for me to even eat like certain parts of it. It was him. My chicken was kind of caramelized. I did not go for that besides, it is really good however, I did get charged $1.80 for very little queso on my burrito, the people was very inviting and the service was well besides that it was a OK experience read more

DINERS BEWARE! When you use Chipotle's mobile app to order ahead & choose "soonest time available," you will be told that your order should be ready in 10 minutes. I've done this several times, & it's *never* been ready on time, but I know that now & try to roll with it. My daughter really wanted Chipotle, so I ordered for both of us at 5:40 on a Sunday. The e-mail receipt said my order should be ready by 5:50. I arrived right on time, but was fully prepared to wait longer, based on past experience. 30 minutes came & went. No order. My kid was hungry & getting antsy as we stood around waiting. It was obvious from the time we entered that the staffing, as usual, was not sufficient for the amount of business. One person was making all of the mobile orders by herself, & was clearly very backed up, so I wanted to be patient. But after 30 minutes of waiting, another customer who was waiting mentioned that the order assembler had put a bag out without any receipt or name on it. The assembler took it back to her station to try to figure out whose order it may have been. I raised my hand to ask if it might be mine, since I had placed mine 30 minutes ago. She loudly, grumpily, proclaimed, "I ain't got no orders from no thirty minutes ago!" I replied by showing her the receipt on my phone. "I can't go back & make no old orders, I'm already backed up." Seriously? You lost my order from 30 minutes ago, & now that you're aware of that fact, you won't just go ahead and make it? "I'm showing you my order right here on my phone. I'd love it if you could make it for me, since I've obviously been waiting a long time for it." Her reply, "you need to talk to them at the front counter," gesturing toward the cashier. The cashier looked at us when she heard her co-worker say that, but when I walked over to her as instructed, she ignored me. She proceeded to ring up other customers one after another. I found an opportunity to repeat to her what her co-worker had told me, & she said, with the cold, dead, look-right-through-you-without-making-eye-contact eyes that seem typical here, "you gotta go to the back of the line." After 34 minutes of very patiently waiting for my order-ahead meal, she's telling me, without the least interest or care, but with a healthy load of "couldn't give a sh*t," that I need to go to the end of a line of a dozen people in order to RE-ORDER an order I already ordered paid for 30+ minutes ago! I thought: this can't really *possibly* fit the customer service expectations of Chipotle Mexican Grill, can it? Well... So, in jeopardy of sounding like a "Karen," I did the thing I *least* wanted to do, but now, unfortunately, HAD to do to get my $29 back, and asked who was in charge. I won't say "manager," because whether he was or wasn't (which I don't know), this person didn't really seem remotely trained in any aspect of customer service. Couldn't even be bothered to fake it. I showed him my receipt. "They're telling me I need to go to the end of the line. I ordered this 34 minutes ago now. Can I at least get my money back?" More cold, dead, eyes. "We don't give refunds at the store level, you have to contact corporate." Are you kidding me? That was literally it. Zero help or concern *whatsoever*. My only thought is that my daughter just asked me to buy her dinner & after half an hour I'm walking out of here without our food AND without my money, because it's ever-so-slightly inconvenient for these people! They had plenty of food there! ALL the ingredients for the meals I had already ordered & paid for 34 minutes ago. They just decided it was tough sh*t for me. I could either wait ANOTHER 30 minutes & *maybe* get my order, or I could leave without my money. Kind of sounds worse than just awful customer service, doesn't it? The attitude of the employees communicated that they actively despise their employer, their co-workers, and, most certainly, their customers. The unstated message seemed to be, "don't blame us, you're the fool who willingly ordered food from this terrible, poorly-run place. What did you expect? Sucker." So we just left, no refund, no nothing, went across the road to Qdoba & got basically the same meal, without any of the bullsh*t, in less than 10 minutes. (I'll be positively reviewing them next). Chipotle: THE ONLY THING YOU HAVE TO OFFER IS QUICKNESS & CONVENIENCE. And, you haven't had that since at least 2020. Right now, every Taco Bell/Taco Gringo in town also has you beat on *that* metric. Qdoba has you beat cold, with pretty much the identical concept, menu, & pricing. Get it together. It's embarrassing for all concerned. Start by paying people more, & they can have more help & not look & act like you've stolen their very souls. Goodbye, forever, Chipotle. read more

Extremely rude. Don't waste your time. They will harass you for not wearing a mask and will refuse service. Non of the workers are wearing a mask properly. Go to Qdoba. read more

I should've driven the extra 500ft to Qdoba. Chicken and steak were both burnt black. Service was quick but rude and very unenthused to be there. Trash cans were overflowing and only a few tables could be sat at. Unsatisfied when compared to Qdoba. read more

It is great and it has great service and fast workers and kind people and the food is awesome read more

Chipotle Mexican Grill - Fast Food Near Me - Springfield, Illinois

This place is horrible! The floors haven't been cleaned in months! The guy preparing order was so sloppy it was vomicating! The counter prep area was covered in food particles left from other orders! No lids for drinks! How unsanitary! And the workers never changed gloves!!! The Health dept needs to shut it down! It's gross! Never going there again. Not is Springfield!!! read more

Said they couldn't serve me cuz I didn't have a mask rude workers too they should get fired if they're gonna treat customers like that

Stopped in around 7pm. All tables were dirty Worker sitting lobby talking to what appeared to be a boyfriend. Display area of the food was terribly dirty 7 workers every table dirty Only few utensils on condiment bar Food was cold chips were stale read more

This used to be one of my favorite places to stop for lunch, but was very disappointed in my experience today. Staff was rude and unhelpful. They were out of a lot, what they did have was greasy. Staff intimidated my daughter so badly she didn't want to ask for all the toppings she wanted for her tacos. Dining room looked dirty. Will be going to Qdoba next time. read more

Minuscule burritos. Online only. Slow. Loses orders. Avoid at all costs. A burrito at this chipotle is the equivalent of half a burrito at any other chipotle, go to the one across town. read more

Chipotle Mexican Grill - Tiny burrito - Fast Food Near Me - Springfield, Illinois

The manager is out of control. To cut labour costs it's online only and now all the portions are half if not 1/4 the size but of course the price is still the same. HE's RIPPING US OFF!!!! read more

I like going to chipotle except for the one in Springfield Illinois. They're always out of corn salsa and the chickens always overdone.I don't have this problem when I go out of town they need to figure it out or close the door. read more

Everytime i come here and place an online order, its wrong. This has happened multiple times and is incredibly inconvenient.

Worst place in springfield to eat from the first time I ordered the steak was burnt. Rice not cooked. Every time I order my order is wrong. Today I ordered waiting 40 mins for them to cancel my order last minute Very disappointed Definitely not convenient . read more

Seriously disappointed with the online ordering and curbside pick up. The portions are EXTREMELY small and I had missing ingredients. I have never been to any other chipotle location where the container was less than half full with the typical ingredients I order. The majority of the bowl was also cheese, sour cream and salsa. The number of chips was also less. Not worth the amount of money. read more

Chipotle Mexican Grill - Where is all the food?? - Fast Food Near Me - Springfield, Illinois

My rating here is related directly to the Company and Staffing issues than it is the food. I have never enjoyed how disorganized and chaotic this place feels but my son loves the food so I still frequent the restaurant. Last time I visited this location it was chaotic as usual. When I paid with my credit card it clearly went through. Then I was told, quite rudely, to run my card again. I said "it looked like it worked" and was told "well it didn't". So I put my card in again. When I got home I had an EXTRA charge of 14$ plus the charge for my kid's burrito. So I clearly was charged for someone else's order. The best I could resolve with was a coupon code from Chipotle corporate for a free burrito (not even $14). And guess what? When I went to use the coupon it didn't work. I asked corporate to give me another one and their "bot" said nope. At the most fundamental level this is theft. And not a single meaningful attempt to resolve. And don't even try the new location on North Dirksen. What a disgusting mess. Not sanitary at all. Not the staffs fault. They clearly are not getting any training and are well understaffed by corporate. read more

Just go to Qdoba. More food, lower price, higher quality food, and a friendlier staff. My order was a bowl with double steak, no queso, no guacamole and it came out to $21. If I go to Qdoba I can get double steak, queso, guac, and a much larger variety of toppings and the Total comes out to no more than $15 read more

This place could do better and thrive without the rude employees they have. They literally yell at customers and treat everyone like trash. They hate that you even show up there bc it looks like they hate working at all. If you figure out how to even get into the restaurant you're lucky, they lock the doors out front without putting any sign up that the doors "don't work" this place has went so down hill bc of these people wrecking it. I won't be back again and I think that's exactly what they want, no business. read more

I have always been a big of Chipotle however this location is not a good example of the product. Food was over cooked and should have been off the line an hour prior. Over charged for normal ingredients. No manager on duty. Family member who had the chicken got stomach distress. No response from management. Terrible experience my last time to go there read more