10:30pm on a saturday...fast service...i shoulda known...food hot, but super greasy & old...my total was 2.15...i gave her 5.15...she said "thank u, have a good evening!"...and didnt come back, until i honked...wow! ive had waaay better food AND service here...hoping this was a fluke. read more

Went there around 1:00 after work to get food. There were 3 cars ahead of me when it was finally my turn to order they told me the 3 cars had overwhelmed them and that I had to wait a couple minutes and order again. I did, then came back around and a young person was on the headset and told me they ran out of meat. I had enough and decided to just leave. When I drive past the window all the teenage employee are on their phones and laughing Bad location ran by terrible leaders read more

We went to get an order to go from here. We were the only customers in the store. The manager came out and began to yell across the store at a young man who was an employee asking if he was on break and saying she was on break. Finally another employee took our order. As we were the only ones in the we were waiting at the counter for our order. The manager made us move from the counter so no one would think we were waiting to have our order taken. Her words not mine. We got our food and left. My husband's chicken sandwich was extremely overcooked and had to be thrown away. Fries had a old taste to them. I most definitely would not go back here. read more

Wonderful service! The crew members were so kind and generous. The food came out timely and fresh. And we even received a pup cup for our sweet puppy! I will absolutely be returning, not only because I love the Dave's Double, but for the service and timeliness! Thank you Wendy's Crew! read more

They used to be good. However, for the second time in a row I've received a Big Bacon Classic without the bacon. It's literally in the name of the item. This time they also up charged me for a medium combo when I asked for small, and overcooked the Big Unbacon Classic to the point that it was just shy of burnt. Usually I wouldn't mind the 40 cent up charge; but that, plus two Big Unbacon Classics, plus almost burnt burger equals one star and a warning to others. read more

I've never been to a restaurant so filthy; floor/counters dirty. Bathrooms were unfit for human use. We had to immediately leave. Couldn't imagine what kitchen looked like... read more

Waited with car parked in line for 10 minutes. 3 cars waiting behind me. Waited a few more minutes...nothing happened. Everyone drove away and left. I parked and walked up to the window to ask what was going on? Employee who looked half-asleep at the drive thru window stated un-enthusiastically "they were doing a 'shift change' for over 15 minutes" Just terrible staffing and weak management. Unsure what they were doing. I bet the whole place is a health hazard. I'm never going to Wendy's again. read more

By far the worst food u can get in town. Trust me go to the other Wendy's or literally anywhere else. Not only will u not get things u paid for, but the sandwich u do get will be inedible. Mine had a disgusting bottom bun with holes in it and it was creased too like from being smashed sideways, plus a nasty tiny piece of lettuce. read more

Absolutely terrible, we waited 25 minutes to be told once we got up to the menu board that we couldn't be served. Crazy. Manager on shift was so rude. 7/10/24. read more

Absolutely the worst service I have ever had at any fast food restaurant. If you ask the employees anything, they look at you frustrated and slam the window without saying anything. Then your food isn't ready and they send you forward to park next to a garbage can that smells as bad as their attitudes. I've never written a review on any place before but this was mind blowing to me. Then they hand us the food and we drive away, assuming it was all in the bag. Turns out they gave us 1 of the three burgers and were extremely upset when we had to come back through the drive through to advise them that we only received 1 burger. Then we were again sent to the trash can and waited for them to bring out the other 2. Again, shoved her arm through my window without even looking our direction and nearly dropped it before I could grab it. read more

Yelp says open until 2 am arrived at 12:58 am and they are closed this is not acceptable it's awful service updated your yelp to correct hours!! Awful management! read more

HORRIBLE. The person speaking over the intercom in the drive-through mumbles, and you have no clue what they are saying. I ordered two potatoes and two chili. I got to the window and he said, "We can't give you the potatoes and then just stood there...I said are you out? He mumbled yes. I said, then two chillis; he looked confused ...LOL. He told me to pull up to the garbage can. He brought the food out, missing a chili. read more

Terrible service. Ordered a burger with extra onions and received a burger with only onions. Along with this the drink I ordered (unsweeten tea) was completely sweet and they refused to correct the order. Recommend avoiding this restaurant if possible. read more

Wendy's - a half eaten sandwich with onions - Burgers Near Me - Springfield, Illinois

Literally never get my order right dispite the fact that I wait in an empty line forever

Worst service I've encountered. Do not expect this place to be open they will close an hour early just because the employees do not want to serve read more

The grandkids like the chicken nuggets and I wanted to try the fries they are hyping on TV ads so my wife decided to pick up lunch. She went early to avoid the line at the drive through and brought lunch back. Not quite 10 min away. The fries were cold, greasy and tough, the burger was luke warm, and the drinks were wrong. OK, it's just lunch not the end of the world. But....the cashier didn't give her credit card back so my wife dropped off lunch and drove back. She asked the guy who returned it if it had been secured, no possibility of being compromised. His reply " we don't have time for this shit." So she will cancel the card and get a new one. read more

This location just can't seem to get an order straight or keep things in stock. Early this year they didn't have cups for large size chili for several weeks. If you order an Apple Pecan salad with the Blue Cheese crumbles on the side they either ignore your request or don't give you any. Yesterday they argued that the salad doesn't come with Blue Cheese crumbles (yes it does!). Pecans also comes with the salad, in a packet, and half the time time they don't include them. Their drive thru takes twice as long as it used too. The franchise owner needs to get this location under control or they're likely to lose their everyday customers. read more

Workers with very long hair and no hair nets, caps or visors to cover their hair. The law requires food workers to cover their hair. This establishment must not care about hair getting into your food. One worker sagged his pants enough to show all customers his underwear. No napkins. I don't plan on ever returning read more

For the record I like Wendy's food however I've been to this location twice in the last 2 weeks and the drive through is incredibly slow. Waited in line to order 10-15 minutes both times and 20-25 minutes each time start to finish. Ok I'll give them another shot. Tonight I pull up as a car is pulling away from ordering & I wait 10 minutes!!! Without hearing anything & nobody in line. As I drive of extremely mad I see no cars in front of me or at the window and 5 people standing by the drive through window talking to each other. Whoever owns this location needs to do something! Terrible service. read more

Rude. does not take Apple Pay even though website says they do. And then again rude about it, employees and managers. Done with them and never going back. No masks either read more

Went to Wendy's tonight.... will never go back! We went through the pick up window and before we drive away we always check the sack. Good thing we did because my 10 piece nugget wasn't in there. Went inside to grab my nuggets and my BBQ sauce. The chick threw already opened BBQ sauces in the bag and it made a mess. I asked for unopened sauces and a new bag and she got pissy. So then we get home I'm eating my nuggets.... and then I see that one IS ALREADY FUCKING BITTEN INTO!!!! WTF!! Needless to say, I completely lost my appetite. If I could give 0 stars I would. read more

I love going to Wendy's with my home boys. I enjoy hanging out with them and eating a delicious four for four with a frosty. I HIGHLY RECOMMEND EATING HERE BECAUSE IT IS AMAZING!!!! read more

Fast food this isnt. Service is SSSSLLLLLOOOOWWWWW!!!!!! Food is typical wendys. Nothing special. read more

We came really late at night, not realizing when they closed. My wife was having a pregnancy hunger and HAD to have Wendy's. They were very nice and prompt, considering they were going to be closing. They even threw in extra fries for her. We both appreciate it! read more

1 star is too generous but we can't give half star ratings. Went to this Wendy's at about 1pm on December 29, 2018. Every table in the dining room we tried was dirty and one of the 2 garbage cans was overflowing. The area between the drink machines where the straws and lids were was dirty and sticky. read more