I went there for a business headshot & the photographer was friendly & efficient. She explained several choices & the email process. (I bought digital shots) Small studio, but the finished product was very nice. I was completely satisfied. read more

My opinions of this place varied throughout the experience. When we got there, I thought, oh no, 1 or 2 stars. The place was packed. Packed! We had a 1:50 appointment, and started taking pictures around 2:20. We had a huge group, mainly kids, and so waiting was not fun. The kids held it together, though. When the photography started, the stars went up. Everyone on staff was professional and patient; they had us do a dozen or so poses, and kept the kids smiling. Took the kids home and came back to pick which poses we wanted, since there would be a wait anyway. That part went well too. Waited a bit longer for the actual prints. By the time we left, the place was just full, not packed. Maybe they had a bunch of walk-ins? Maybe they overbooked? I don't know, but I don't want to do it again. Sweetie said never again too. The pictures look really good. Prices were reasonable. I think we ended up with 7 poses, 3 sheets of each, assorted sizes. Plus a few Xmas cards, a mug, etc. Total was about $120. Really, not bad, for something like 65 pictures of a dozen people. If I ever am crazy enough to go back, it will hopefully be without kids and on a weekday... read more

I went here to take pictures and the woman that took the pictures did a really good job. I was not the person that picked this place however I did think $400 for pictures was expensive. The entire process took 30 minutes. (Taking pictures and reviewing the pictures.) They give you the pictures on sheets and you have to cut them out yourself. I think for the price the pics should come pre cut. I probably would have to do some more research to see if I could find a good place that cost a little less. read more

The promotions this place advertises are just a bait and switch scam. We went in for a $19.99 promotion and was pushed to buy a $300+ package. I had to tell the girl showing the pictures no way too many times before getting angry when she finally gave in. We were forced to pay a $9.99 fee for the "only 19.99" package making it $29.98 before tax. I bought another sheet for an additional $20 just so they would let us out of there. The poses are average at best. They look like I took them with my phone. The only difference is the backgrounds they have. They are over exposed in some and underexposed in others. I would have been better off doing this myself. We got there 30 minutes early for a 1:40 appointment. We didn't start taking pictures until almost 2:30! They overbook as part of their business model just like United Airlines. We didn't get out of there until just after 4:00! There was no leadership in the business Although there was a "manager" on site, the place was in complete disarray and the processes are not coordinated. I would NOT Recommend this place to anyone. Update When we returned to pick up our pictures later in the day they were telling two people with confirmed appointments that they would not get to them and they would have to come back another time despite the fact that they had been waiting for quite a long time. One was a lady with an infant saying this was the third time they had done this to her. Awful place I will not return! read more

Not cheap enough to suck this badly. Don't make an appointment in the afternoon/evening - ours was at 4:15 and they didn't start taking pictures until 5:30. Our photographer told us "this isn't busy".... They also told us that they were required to schedule people every ten minutes. Seems like every appointment takes at least an hour or two, but the photographer was still hasty in posing us and did not offer to fix our hair or clothes that were messed up. They do not seem to coordinate well between studio rooms, and we had to wait another 15 minutes to get into the second room when we didn't even request it. Then when we went to review the pictures, the memory card was not working. We ended up having to wait another 20 minutes for another computer to open up. It may not be the employees' fault, but this is a horrible business model and I would never come back. read more

I've been here many times (and spent a bundle each time), but today I knew I wouldn't be back. Our appt. was at 9 am (on a Friday) and we were there 2 hours. They overbooked and we were kicked out of the portrait room twice without being told anything. Our photographer left the room and another one came in with other customers. It doesn't help to have an uncooperative child (the photographers do try to get smiles, but aren't always successful), but it just really irked me that our studio time wasn't ours. Then we needed to sit through the long process of choosing shots even though we only wanted the special package. I had to state 3 times I wanted the $12.99 package. I can take better photos of the kids myself and I will. (smile) read more

A trustworthy coworker recommended this place. I'd seen several portraits she's had taken, they looked good. I needed senior pictures quick, fast, and in a hurry! Because I was pressed for time I set an appointment first and than did a yelp search. After reading the reviews I wasn't sure what to expect. After seeing the two star rating, I was downright scared. After my visit, I can say I am 100% satisfied! My appointment was conveniently made for the day after I called. I had to reschedule and that was no problem. I even was a few minutes late, and again, no problem. Staff was friendly, professional, and no high pressure sale pitch. We were in and out in about two hours. We left with a fabulous variety of poses and very reasonably priced portraits all in the same day! I'm positive I'll be bringing the whole family in for a long overdue family portrait! read more

I'm a little so-so on this place. We had an appointment here on a Saturday with the family to have pictures taken. When I first walked in the door I was overwhelmed with all of the families that were there. Kids screaming, running around .... good luck trying to find a seat. The people behind the register were friendly and advised us when it was our turn for pictures. We went into room #2 and there seemed to be a little bit of confusion. We were quickly arranged to have pictures taken as a family and then as a couple. There were restrooms and a side room to change clothes in, which was convenient. The photographer took 2-3 pictures of us as a couple and we were done. Next you had to wait until your pictures were ready and then you picked out which ones you wanted while watching the price of the package start around $600 and work down from there. We walked out with a CD and good pictures. The only downfall is that you cant take your CD to Walgreens, Sams, etc to have pictures reprinted. If you need them reprinted, you have to go back to PI for them to print them for you. I would highly suggest to make an appointment with this place other than on a Saturday or Sunday. Our photographer said that they schedule people 10 minutes apart on the weekends. No wonder they were so busy in there!!!! read more

Overpriced. They need to get with the times and offer packages which include digital images without a ton of the prints IMO. The only way I could get my electronic photos (of which I wanted 3 high res images) was to purchase the $300 package and get a ton of prints which we do not need. Next time, we'll go to jcpenney for fun photos. read more

Wanted to get some "Just for Fun" shots of my son so I went with Portrait Innovations. I've had photos taken here before and I remembered they specialized in fast printing. I went online to price some packages and I was pleasantly surprised by the special they had going on. 1 pose and crap ton of pictures and a free mug for $14.99. I booked my appoint about 3 days in advance. The called me a day or so later to confirm. I then recieved another call the day before the shoot from an associate advising me that their printer was down and they had no estimated fix time frame. This was discouraging, but I figured the deal was worth the wait. The day of the shoot came, we got there a little early. The photog was very friendly and professional. They took about 70 pics. The process was fairly easy and smooth. We went through all of the photos and I finally selected the one I liked the most. Upon checking out I was quoted a final price of $26 bucks. I was a bit confused but they stated the additional funds were for the shipping of the mug. I figured since I would have to wait until the printer was fixed I shouldve recieved a discount or even free shipping, but none of these were offered to me. Luckily these were just for fun pictures. About 2 days later I received a call that my prints were in. I went to pick them up and they came out pretty damn good. I would definitely use them again, I just hope the printer will be up and running. read more

Absolutely horrendous experience. We made an appointment and still had to wait an hour to take the photos, and then nearly another hour to review the proofs. The place was completely overbooked to the point that there was no where to sit while waiting. The photographers were unprofessional. They had no idea how to get the babies to look at the camera, let alone smile. At one point I witnessed a baby fall off of a prop and smack her head on the floor. The staff is uncooperative. We tried at several points during the process to tell them what we were and were not interested in, but they just insist on going through their checklist of assigned tasks. And on top of all that, the photos came out terribly and were not a good value. I absolutely will never go to a Portrait Innovations studio again, and will warn all others to stay away. read more

The worst place I have ever been to! They were almost an hour late for my appointment. The rep had no patience what so ever. Im not sure of it was because ot was the end of the day but she barely gave you time to pose before snapping a pic. My kids weren't being photogenic but she gave me no time to get them together. Then to rag on JC Penny well mam they jave more patience, listen to their customers, are way cheaper (lets not talk about lying about the price of sheets) and the pictures are better quality. I only came here because of a special but she guarenteed I'll never return. In their weak defense they did give me a robotic apology and offer to reshoot the bad poses which was every single one. But why would I want to work with rude impatient people? read more

Worst experience ever had appointment for 12pm and it's 4 pm now still not finish some people came in after me and got done before us I would not recommend this place is the worst read more

We went to get sophomore pictures for our daughter. They were very professional and did a great job. We received our pictures before we left. Couldn't be happier. Thanks PI!! read more

I came to this business on recommendations of others who have come here through the years. I don't know if there has been a change in management or if they just simply don't care about their customers or the quality of their work anymore. This HANDS DOWN is the absolute WORST photography studio that I have ever experienced. The staff taking photos is a joke, the customer service is horrendous and the pictures are horrible. They do not try to help instruct people on their poses, they produced many extremely blurry images that were useless to us and we ordered a canvas that was supposed to arrive in one week. It has been almost 3 weeks and we still do not have it. I realize that in many situations, "you get what you pay for", but even if their pictures were totally free, it would still be too much. PLEASE do not go here!! Take your chances at a real PROFESSIONAL photography studio even if you have to pay more. The aggravation here is not worth the "discounted" price. You will be disappointed and frustrated. read more

So I had an appointment for 11:40a.m. and there was a walk in 5 minutes before me. Thanks to that I was not helped until an hour and a half later. Then on top of my wait with a 3 yr old by the way, I was rushed when it was my turn for pictures. I had to suggest poses and even request an outfit change because THEY were running behind. The customer service at Graceland Blvd location sucks. I have spent hundreds of dollars at this place and it keeps getting worse. Honestly considering buying a good camera and taking photos myself. It will less of a headache. On the plus I completed a survey and told them my story. They were more forgiving and apologized for the unprofessional-ism and gave me a gift card to return. I hope this goes well, because if not this will be my last time coming to Portrait Innovations. read more

I love this studios because they have good deals I've been going to them since 2012. Now the dislikes that I have is the studio Is small they should really open another location and bigger also they need to have different backgrounds instead of the same ones but other than that it's Cool read more

Probably one of the most unprofessional places I've been in a while. Only upside to this place is the photographer that allowed my son to do multiple poses. Other than that I wouldn't recommend. I've been coming here since my son was 3 he is now 8 and I've decided this is the last year we'll be taking pictures here. read more

This place is absolutely horrible. I am from Indiana and I have gotten all of my daughter's pictures taken at the PI in Indianapolis since she was born. While I was in town visiting family I decided to get her pictures taken with her cousin. Terrible mistake. My appointment was at 11:40 we didn't take any pictures until 12:20. Mind you we have a 4 and 6 year old. I packed plenty of books and toys so they did a great job sitting. The photographer came over and asked if I wanted the Christmas tree background and I told her yes. 15 minutes later we finally started taking pictures with just a black background. She then says we are going to go to a different room to take more. I asked her when we are going to take pictures with the Christmas tree and she's says "oh we can't we already left that room and we can't go back in". What?! Keep in mind the room was still empty as we had just walked out and we were waiting on a a family to leave out of the next room. So I let it go and just used the other backgrounds. Our photographer was HORRIBLE! She clearly had no idea what she was doing. We came up with the majority of the poses and ideas and she photographed them terribly. So after all of this she uploads the pictures and they're bad. I tell her I only want to do the $19.99 package but she refuses to let us just get that package wasting 20mins trying to sell us a $300 package. Then to top it off the $19.99 package totals $35.00 after bogus "handling" charges. I asked to speak to the manager and the photographer said she was probably too busy to speak with me. What?! I am completely outdone with this place. As I was leaving the manager told the other workers there "she's going to report us" Yes, I absolutely am! I read the bad reviews and still came. I thought, it couldn't be that bad. No, it is that bad, worse even. Save your money and time and go somewhere else. I was here today, 12/27/2015 read more

I went here for photos recently and my experience was OK until the worker named "Alicia" disrupted us, very rude and extremely unprofessional. She interrupted our session to yell and demand something work related to our photographer, whom we were in the middle of having a session with. Just the general way that she acted was hostile and discourteous... especially in front of us, the customers. This is not a person that should be working in a customer service related field or with other humans in general. I will NOT be returning to portrait innovations anytime soon. I WILL be calling corporate to report this unacceptable behavior. read more

I have had pictures done here several times and was happy. A year ago one of the workers said they were closing down last Jan. They didn't but when i went this dec for Christmas pictures.. they came back yellow. The white in the picture was clearly yellow. I took them back to have them redone and was told they'd be done by Christmas eve. Day after Christmas they still aren't done and they can't guarantee that they'll be done even today. Worst management and customer service ever! read more

12-10-2017 Carmel, IN The promotions this place advertises are just a bait and switch scam. I went in for a $29.99 Christmas promotion and was pushed to buy a $500+ package without asking what package I was interested in. I arrived 15 minutes early for a 3:30PM appointment and I was told they were running hours behind. I went to see a 4:00PM movie arrived back at the studio at 6:00PM and was told there were still six people ahead of me. The coworkers were arguing with each other, all customers were asking the same questions why are they waiting for hours? We didn't start taking pictures until almost 7:30PM! They overbooked clients 10minutes apart, unacceptable. We didn't get out of there until just after 8:30PM from a 3:30PM appointment! There was no leadership in the business and the place was in complete disarray and the processes are not coordinated. I am very unhappy with my experience which I will share with others. I called to even purchase more pictures the next day and was told the pictures I did not purchase were deleted. read more

I'm pretty open-minded when it comes to getting a value, but this is not worth it. Ridiculously over-booked. (2 families every 10 mins are scheduled... you tell me) No place to even sit, because there are so many people either waiting for pictures to be taken, waiting for a computer to view them, or waiting for print-outs. What YOU want isn't really relevant because photographers are required to take a certain number, with certain people, in certain poses. After an hour, we still HAD to wait for the second "set" room so the photog could complete necessary pics. then you wait for a computer, where the photog has to make up all these collages you aren't interested in. Staff seemed pretty miserable in the environment as well. The one photo that was "ok" I had a big black string on my white shirt. would have been nice if he'd even looked. Go somewhere else. read more

I've been to this company twice, once in Cincinnati and once here. Both times they took excellent photographs, which is saying something because they both involved crawling babies. I felt kind of sorry for the photographers and their helpers because they work really hard and somehow I doubt that they get paid all that much. They allow you to change outfits if you like and have a variety of backgrounds including all white which really looks professional. After having the pictures taken you only have to wait about twenty minutes to see them. Your photographer sits down with you and helps you pick the poses and packages you want and after another relatively short wait your pictures are ready to take home. The cost isn't too bad although expect to pay over a hundred if you want a package that includes the CD of ALL the poses. Also, they do holiday cards and their price is cheaper than Cord Camera's. read more

I went today and was hesitant from all of the negative reviews, however I didn't think it was bad and the price was right. These are not trained photographers and I'm not sure they even really enjoy the art of photography but they did a decent job and had lots of props and backgrounds. The photos we got turned out decent but the customer service was stellar and there really wasn't too long of a wait time despite the fact that there were quite a few people in the lobby. I will probably return in the future because again I received decent photos at a great price. I will still supplement with an occasional professional photographer here and there because I do feel that better work could be done but these will do for holiday cards and documenting my daughters age when she gets older and I can't remember how adorable she was as a toddler. read more

If you're interested in booking an appointment for a certain time only to wait for at least an hour then this is the spot for you. If you want to feel rushed thru your photo taking session then this is the spot for you. If you literally want them to reschedule you because you waited for an hour and your kid has an attitude and won't sit still and smile then this is the spot for you. If you want to spend too much money to not actually be given the rights to YOUR pictures then this is your spot. You are guaranteed at least 1 really great photo. Been a customer for 4 years (never spent less than $300) and have been disappointed for most of my visits. Have been too lazy to find another studio to have portraits made at but I'm done now. Will not be returning. I have to admit I'll miss having my prints immediately but other than that total thumbs down. read more

My family of 5 (Dad, myself, 3 younger brothers) wanted to take some last minute photos while we are all together for the holidays. We were skeptical at first because of the previous reviews, but we made the appointment and had such a great experience I feel inclined to write a review. Our photographer was sweet and phenomenal - letting us be high maintenance and get every pose we wanted, suggesting more poses and backgrounds, and patiently sitting with us to review the pictures and explain different packages/pricing options. We got 50 or so prints and cd with all pics (some edited) 30 minutes later and they came out beautifully. We will be going here again next year :) read more

Customer service was wonderful and we were done within 20 minutes if that! My maternity pictures were gorgeous!

Very helpful and fun atmosphere, got the best out of each phone taken, the photographer was very friendly, energetic and got along well with my two daughters. I'm going back in October to do family photos and would recommend Portait Innovations to everyone read more

What an awful experience. Over 2 hours from start to finishing. What's the purpose of having an appointment if they are always 1 hour behind? We were told "corporate" makes them schedule appointments 10 minutes apart even though they know they can't handle that schedule. They don't even take the viewing of pictures in order by appointment, just random. Not enough seats for people to sit while waiting your entire 2 hours. Kids screaming everywhere. Used car sales mentality trying to sell you more photos. This place is a nightmare!! read more

The customer service here is horrible, I took my kids here to get Easter pics done my apt was at 130 and I wasn't seen until 315. Then I felt rushed and did not get all the poses I wanted they had to call me to come back up because they didn't give me all the pics and I was still missing pics, when I asked the lady a question I felt as if I were annoying her. when we were selecting pictures she kept leaving us to do other things.... I like the fact that the pics are there the same day however I would rather wait 2 weeks then have crappy service... I will never take pictures here again!!!!1 read more

After reading the reviews I was hesitant to come here. A friend recommended this place, so I was willing to give it a try. My appointment was at 11:50. I didn't start talking pictures until 12:15. My daughter had 2 outfit changes and the photographer had great ideas with backgrounds and props. When we sat down to go over the pictures I asked about the wait time and scheduling appointments. The website allows you to schedule sessions every 10 minutes. It's not up to them but corporate. They have to take at least 75 pictures and sit down with the customers. This takes longer than 10 minutes of course. My visit was almost 2hrs from the time I walked in until I paid. (I took my time picking out pictures) I would definitely recommend this place but my only advice would be to schedule the earliest appointment possible. Preferably before 11. read more

This was our first experience at Portrait Innovations. My neighbor recommended this facility but I was hesitant due to poor reviews. I arrived with my two year a few minutes early & they were immediately ready for us. The two photographers were very patient. We immediately reviewed the pictures and placed our order. We were told that the pictures would be ready in 25 minutes (we ordered 100 Christmas cards which print out one at a time so I questioned the actual time) but we came back 25 minutes later and we were greeted at the door with our pictures ready to go. The pictures look perfect and absolutely no complaints. Would highly recommend!! read more

Nine years ago we spent $100's of dollars at Portrait Innovations and had wonderful experiences each time. THOSE DAYS ARE NOW GONE! What a miserable experience we had today. They take appointments but CLEARLY overbook those appointment times. When originally asked for estimated wait time I was told we would be next in about 5 minutes. Thirty minutes later I inquired again asking for a more realistic estimation and was told there were still 3 more groups in front of us and would be a minimum of 30 more minutes. We made the decision to not give this company any of our money and cancelled our appointment and left. If I could give them a zero rating I would. I cannot tolerate poor customer service, bold exaggerations , and straight disregard for other people s time. I have formally ended my relationship with this company. read more

This place is horrible and I will never come back to this place. They combine my appointment with someone else's and tried to say we were family and couldn't use there coupon they had going. They used one memory card for our pictures which means my sons pictures were mixed with the other families daughters. They made our kids take pictures together after we both said many times not to take there picture together that they are related which then used more time to get there pictures take . When it came to choosing pictures we all had to sit at the same spot and chose what pictures we wanted, also had to figure out how to make double of everything since it was 2 different families. Then had to wait forever for a manager to come over and adjust the price for things because they made this all a mess. Then when our pictures were printed they couldn't even be bothered to separate mine and the other families pictures. We had to do it. Then they didn't include the other families envelopes and gift tags, then that family had to then wait longer for those to be printed. When I was expressing how this was all bullshit and a mess and that should have never combined anything she just stared at me like she was stupid and explained that when they come off the printer they put them all in one folder for one order but they were suppose to be separate. A complete mess this was and they were way over booked. I will never go back and will never recommend this place to anyone. Also our appointment was at 10:40 and I'm just now getting home from there which is a 15 minute drive at 2:30. Ridiculous. read more

The stars say it, meh...I've experienced better. This would be from my husbands and I's experience today. 12/26/2014, appointment was made several days before hand, and the timing was just right. They had just opened and weren't busy at all. So, that part was ok.My husband and I were excited to be doing this, with this being the first REAL photos of us after being married in April. Now, the girl that took our photos looked as if she had just rolled out of bed after a long night of drinking. Her attitude and demeanor pretty much matched. Explained that since Christmas had just ended, we didn't want to do the Christmas back ground, no problem, so...we got a plain off white back ground drape and had 3 poses taken in front of it. My husband had looked up and had noticed an American Flag back drop, caught his eye because we had brought along his ARMY uniform to also take pictures with/in. The girl told him, that YES it was a flag but that it didn't pull down, so it couldn't be used? (Now mind you, if you read the whole advertisement, it states that over 60 poses, numerous backgrounds, which they show in the display pics around the site and location, and to plan for an hour-hour and a half for pictures to be taken.) Hmm...so, we then had the separate pics of us taken, black background, but ok. (knew we weren't going to get these, but they have to take them anyway, np) so in the first half hr we did only about 6 poses. We were then able to change into something else for the next half of our settings. My husband changed into his ARMY uniform and was so excited to be doing these, but was quickly disappointed. We only did another 4 poses in this half and only had one blurred fall leaf back ground. = ( VERY DISAPPOINTED!!!! I don't expect to have "special" treatment while with my husband in his ARMY uniform, but c'mon!! The girl didn't even TRY to mix things up or get some different poses. It was just BLAH!! After that whole 15mins. we then changed back into whatever we wanted and waited for another 5mins until the pics were ready to be viewed by us. As we started out, the girl explained that she'd show us 3 pics for us to choose 1 from that we liked. Yeah...the same EXACT pic 3 x's. I looked at my husband and said, they're all the same. The girl then said, 'well, you guys didn't really move/pose too much.' REALLY? Because we did as we were told and posed how the girl told us to. Needless to say...there were NOT 60 poses to choose from. -_- After looking through what the girl had put in front of us, my husband and I chose 1 of the few pics/poses we DID somewhat like and went with that. We liked it, but I KNOW, if we went somewhere else, they would have been SO much better and it wouldn't have been easy for us to choose if they were all good. The package deal was fine for the price and we MAY try them again later down the future, but I believe we'll try someone else between that tie also. If you're looking for cheap, fast and easy, this is the place to go! If you're looking for variety and quality...GO SOMEWHERE ELSE!!! read more

Ugh. I had never been to this place and my MIL was in town and wanted to take grandma and baby pics with my almost 5 mo old daughter. The photographer kept taking pics of the baby only... My MIL would say "well, I want some pics of me and her" and the girl just kept saying "i need to get more pics of her (the baby)". About halfway through our second outfit, the baby started to get fussy. The girl said "I have to get X more number of pics on this background in this outfit"... And that's the way the rest of the session went. It became clear we had to use four backgrounds (maybe 5)and a certain number of pics had to be taken on each. During the last outfit change, my daughter was over it. My husband says... OK, I think we're done. She's not cooperating anymore. The girl said... I can't. I have to keep taking pics. We were dumbfounded. We said... So, what we, THE CUSTOMER, wants doesn't matter? We don't want you taking anymore pics of our daughter. She said, "I'm on 57 and I have to take 75 pics". We're like.. Fine, just start snapping pics. She said she couldn't do that bc somebody "reviewed her work" and if there are bad pics, she would get fired. We were furious....I actually went into the bathroom and cried. My daughter was crying and not to mention each pic had a bright flash and she kept recoiling during every pic.... 75 freaking times. She finally gets her 75 pic quota and then it takes another hour (we had already been there an hr) to look at prints and pick them. It was then when she told us that they just delete all of the pics as soon as our session is over (so, clearly nobody is reviewing her work like. She stated). And in the end only abiut 15 pics of the 75 had my MIL in them and that was the whole point of the session. But nobody is going to buy a $500 package of grandma and baby prints but you will buy a package of baby pics bc they're cuter. I will NEVER go back here or any other location. I'll spend my money to get actual Profesional pics taken. read more