Checked in last minute due to a canceled flight. Front desk was very friendly and allowed me to have a sprite from the shop as opposed to a Coke/snack for my gold benefit which was unexpected and very nice. Room was clean. Allowed me a late checkout so I didn't have to wait around at the airport til my flight. Had a family in front of me that had an issue with the AC and the front desk promptly switched their room. read more

HUGE shoutout to Joseph the security guard and jeevitha at the front desk!!!!!!! Came here for the weekend from Long Island and even though the hotel was insanely busy these 2 made us feel safe and comfortable ! read more

I made my booking through booking.com. The hotel could not find my booking, finding instead a previous booking that was made in error and changed by booking.com. When the booking was not found, I told the person at the desk I had it in my phone which was in the car right outside the door. I went to get it, less than 30 seconds and wound up back in a long line. She could still not find my booking. She got the front desk supervisor, Iris G, who also could not find it and said I had checked in several days earlier. (I had not.). I called booking com. They tried to call the hotel a few times and could not get through. Customer service at the hotel is not the best. read more

Friendly and easy check in. Staff is pleasant and welcoming. Lobby is nice and clean. Hot tea and coffee. Room was okay. Fairly clean. Updated yet old and beat up. Stains on carpet. Furniture damage. Could use refreshing and some updating. Breakfast was okay. Most food was not very warm. Eggs cold. Sausage cold. Coffee lukewarm. Cheap yogurt and just apples for fruit. Close to everything. A Fair value. But not typical room quality you expect at a Hampton Inn. read more

Starting with the good, check in went great. Ana at the front desk is a 10/10 friendly, welcoming, fantastic person. Room was clean, beds comfortable. We were here for a Friday - Monday stay and overall it was fine. The not so good. A river runs behind the hotel with a walkway alongside it. The fencing and walkway are not maintained, and unhoused people frequented the benches throughout our stay. (This may be a town issue and not a hotel issue, but it definitely hurts the feel of the hotel and the perceived safety when traveling with young kids). The parking is 22 dollars per night and they don't have adequate space for parking. Fire lanes we blocked by rows of cars, people were creating parking spots where non existed blocking the flow of traffic and in some cases blocking parked cars. Very chaotic parking situation especially when you're being charged extra for it. Breakfast during the week days is served at 6 am, for some reason on the weekend it's not until 7. We are here for a travel baseball tournament, if you have an 8 am game you need to be at the field at 7, that means your kid and family miss out on the free breakfast because it didn't start until 7. If they would add a multi level parking garage to accommodate guests and work with whoever they need to address to make the back of the property feel clean and safe along the river this would be a 5 star review. read more

This hotel was okay for an overnight stay. My husband chose it due to the complimentary breakfast which we didn't get to try. We came down around 9am and the area was flooded with guests dining. I felt as if I was in the food court of a mall. Needless to say we didn't eat there, just checked out. As for the room, it was okay. Both queen sized beds creaked with every move and the water in the bathroom sink drained slowly. This was a connecting room which I'm not a fan of but there were no issues with neighbors. Our room looked out to water, which ordinarily could be a nice view if it looked different, pretty. I may try another hotel if in Newark again. read more

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I stayed at this particular hotel before and we are back again. The location is good. The hotel is nice. The room was comfortable. The rates were very affordable. We were able to walk half mile to get very good food and it's close to the train station! read more

Honestly cleaning than expect but service was fantastic Tim at the desk especially. Although little tweaks needed to be made around the facility read more

My daughter and I traveled to New Jersey for a fast visit to family. We arrived at the hotel about 7pm after having been on a Tran for 9 hours from North Carolina. We were welcomed in by the friendliest front desk lady! She was so inviting! She recommended a local eatery, but we chose to order in so we could unpack and relax. The lobby was gorgeous, shiny floors, clean, and spacious! We rode the elevator to our floor and walked into a small room...but the bathroom was huge! Everything was clean, smelled good, and the beds were so very comfortable!!! They were soft, clean, and had plenty of pillows. We did not have a room facing the river, but we did overlook a nice little neighborhood. The breakfast buffet the next morning was crowded, but the attendants kept the food coming out. There were two waffle makers, cold cereals, fresh eggs and potatoes, fruits, muffins, bagels, breads for toast, and then hot coffee and tea. There was a variety of juices, and milk. We did find a table, and ate our fill. We stayed only two nights, but we were very comfortable there. We would definitely recommend this hotel to anyone traveling into Newark or Kearny. The only criticism I have is that they should really try to offer a shuttle from the airport and train station. We got an Uber without any trouble, but since it is only about a two minute ride, a shuttle would be nice!! But we would definitely stay here again! Thanks for the welcome and for the great stay! read more

Hampton Inn & Suites Newark-Harrison-Riverwalk - Inside the room, looking out toward the neighborhood - Hotels Near Me - Harrison, New Jersey

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Disappointment, overrated, inconsistent. As a hotel owner/manager, these should be some of the worst descriptions for guests staying at your hotel. And yet here we are with the Hampton Inn Riverwalk. It's changed. I've stayed here in the past and had glowing reviews to offer. Apparently the hotel is under new management, and that management has made cuts to the customer experience. It shows. Reviews are now inconsistent. I'm not sure who is leaving 4s and 5s for review. Here's my experience: Was searching for a value priced functionally competent hotel to stay for an upcoming visit to NYC. We traveled as family - husband, wife, and 11 month old. Did a Google search for FREE parking, wifi, breakfast, plus family friendly. Hampton Inn came up in the search. I recall from past visits that Hampton Inns do have free parking, wifi, and breakfast. When staying before, I didn't have family so wasn't searching or looking for family friendly features. But I figured if it came up in the search they could provide so booked - and made special request for a pack-and-play for our 11 month old when booking (in the special requests/comments section of the reservation) Fast forward to checking in, I find out the Hampton Inn has NO pack-and-play. Could I get a call about that in advance since I made my request on Hilton's website in advance? Guess not. STRIKE ONE Also while checking in, I am asked if I have a car. Yes I do. I am then told parking is $19 per night. Excuse me? Why is Hampton Inn Riverwalk coming up on Google Searches for free parking when it is no longer available. I've stayed here in the past and the parking was free, which is why I did not search the hotel's website to confirm. On the hotel website it does list $19 per night parking fee and does not say free parking, but somehow is still being reported to Google as free parking since it shows up in Google searches under free parking. STRIKE TWO After checking in and heading up to our room, we find the thermostat set to 72 degrees - ON COOL. The function to switch to heating was not available. We had to rely on a warm mist humidifier to warm up the room. Oh and when we went out, the room was not cleaned/turned down by the time we came back after a full day out visiting family and friends in NYC/NJ. STRIKE THREE AND FOUR Upon coming downstairs the next morning seeking a shuttle to Newark Penn Station to catch PATH or NJTransit to NYC, we are told the hotel no longer offers a shuttle of any kind. I knew there was no airport shuttle but there used to be a local shuttle that took you to Penn Station and around downtown Newark - I took that shuttle before. Now you have to take a hotel ordered taxi or call your own Uber to pay to get you to Penn Station and then into NYC. That means $19 per night to park + at least $10 Uber each way to Penn Station + the cost of NJTransit ticket to NYC ($6.25 each way) - you're looking at $50 EACH DAY just for transportation and parking to NYC. On top of standard hotel costs. STRIKE FIVE. While the free wifi is great and the free breakfast is nice, I will no longer stay at the Hampton Inn Riverwalk with my family and can no longer recommend to other families. The quality of stay experience is inconsistent (rooms are not turned down/cleaned regularly). The hotel does not cater to families with young children (though there are high chairs in the lobby for dining - they don't have/offer pack-and-play). Parking is not free. Shuttle is not provided. If I have to pay extra for these features and amenities, I can identify more conveniently located hotels to Newark Penn Station, Newark Broad Street Station, and Harrison PATH station for access to NYC. NOTE: if you are only dependent on car and NOT using mass transit, the hotel is ideally located with easy access to NJ route 21 and Interstate I-280 (still gotta pay for parking though). read more

NOT CLEAN! And noisy! The 1 star is for Wesley's professionalism, ONLY! ALTHOUGH it sure did seem like he was getting his "friend" into a room for free!!! Wesley was very pleasant and talkative with us all while there was a young man his age, loitering in the lobby the whole time. When Wesley came up in the elevator with ALL of us, he only spoke to US. I just know. Too much to write to explain. MORE BAD! 1. Expedia said parking was included, but they charged us $15/night UNLESS we could prove it! Waste my time! 2. The room looked like it had been partied in!Lampshades were crooked. Stickers on doors and mirrors peeled and/or peeling off. 3. Dust, dirt and HAIR beside the sink. 4. 4-5 Tissues had been pulled out of the box and JAMMED back in (touching them during COVID)! 5. Glass in microwave had something spilled in it and was sticky. 6. The pillows on the KING bed were cheap, stained, and only STANDARD size! NOT EVEN QUEEN! We booked for 2 nights, but RAN out of that place first thing on the morning. Our money may be lost, and it will surely cost me $150 of work time to rectify and/or contact them for help. TRULY unfortunate when business could use the patronage. NO MORE HILTON! VERRRY INCONSISTANT throughout their propert read more

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Two stars for me. I am a Hilton Gold member. It was a 1, but the maintenance man made up for it. I arrived to check in an no one was at the desk except a sign, be back soon. I waited and waited. The girl arrived finally and gave us a key to our room, didn't welcome us, or acknowledge our minimal status as Gold members. Anyway, when we arrived at the room the key wouldn't work. Luckily a maintenance man went out of his way to fix the door lock. We entered the room. The shade was broken, a light didn't work and an outlet was not working. The maintenance man charge bulb and acknowledged that the shade and outlet were broken. I reported the conditions to the desk and she offered to change our room, we stayed since we were exhausted from driving 10 hours. When trying to sleep you may be lulled by the subway rumbles along side of the hotel. Too tired, I fell asleep rattles and all. read more

Staff/front desk were great and the cleanliness of the entire hotel was amazing. Highly recommend

if you stay at this hotel or you're in the area, come to the bar and see Gino! There is a cute little garden patio set up and he makes the most beautiful drinks read more

Hampton Inn & Suites Newark-Harrison-Riverwalk - Hotels Near Me - Harrison, New Jersey

These ppl gave me a dirty room and expect me to be ok with it!! Lets rewind here, last night I stayed here and was told I could NOT EXTEND MY STAY. That I needed to make a new reservation and would have to change rooms. So I asked for a late check out. She said 1pm was the latest because they were booked. I said ok. I was extremely tired and really wanted sleep. I didn't get in until 5:30am. And the main reason I wanted it extended was to continue sleeping. But No. So I checked out. Around 2 pm I called and asked for a price quote for another night. I specifically asked him about the description of the rooms. Because I wanted the larger room. He seemed very unfamiliar with the rooms but was still somewhat helpful & remained pleasant/ The gentlemen I spoke to also gave me a quote but it was $40 cheaper via Expedia. So I booked a NEW RESERVATION thru Expedia. Remember, I checked out at 1pm, bc I was told I wouldn't be able to same in the SAME ROOM. And that almost all rooms/ suites were booked. So now Im back at the Hotel ..."CHECKING IN" with a NEW RESERVATION & Deposit. She tells me the room number, I said oh Im in the same room? They told me I wouldn't get the same room... thats why I checked out. She said no, u have the same room. Is that a problem? I told her No. For the 45 min that I slept, I slept well. Ok, so Boom, plz tell me why I walked into a dirty, my same room bc these ppl LAZY!! I said hold up! I checked out Remember? When u check out of anywhere, they clean the room. They were even knocking on my door at checkout time. So yea, It was time to go! I was told I couldn't stay in the same room. I called 2x!! Just to make sure bc I was extremely exhausted. Hypothetically, if I had a new man on both nights. Wouldn't I want my beds cleaned? Especially since they are both technically NEW RESERVATIONS. My Man would be like "who tf h had up in here?" My issue is them Blatantly acting like this is Normal and I did something wrong. That Housekeeping does not clean a room if a customer continuously stays. But again, . I CHECKED OUT!! I made a new reservation. I deserved a CLEANED ROOM!! I was told I had to leave my current room and return at 4‼ I packed up all my stuff. 2 suitcases. And waited to return. So why tf was the purpose of me leaving? When I really could have stayed? This is not on me but Management. The receptionist says "the Manager probably saw you had already stayed the night before and told housekeeping not to clean it". Now that is absurd, unprofessional and LAZY. We are a family of 4. When we initially arrived we had 2 towels. No wash cloths. So when I CHECKED BACK IN, I specifically asked for more towels, before I even knew we were checking back into the SAME dirty room. She hands me 2 bath towels. 1 wash rag. Like be for real‍ Idk the woman's name at the desk but she too Nonchalant for me. Aint nothing funny. Her response was Housekeeping is closed. There are no other suites available. And called housekeeping for more towels and a pillow‍ Oooh. So housekeeping is here? Okay. I've never stayed in an "Inn" before but this my last visit. Ive never stayed at a hotel that didn't clean. Even during the Pandemic u could request a cleaning. But that was when u stayed numerous nights, continuously. I could've been anyone. Or my husband could hv put the hotel in his name. Does that mean he is unworthy of a cleaned room bc we stayed the night prior? And all they keep saying is u extended your stay... whole time. i have a new reservation number from EXPEDIA. Ma'am, thats a new booking. If u Lazy and tryna Justify it just say that read more

Hampton Inn & Suites Newark-Harrison-Riverwalk - Hotels Near Me - Harrison, New Jersey

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We booked this hotel as it had a pool (we were happy to pay more as we were coming from a long haul flight and wanted to relax in the pool). The pool was closed for maintenance!!! There was nothing on their website about the pool being closed. It was really disappointing, and their solution to the problem was that we can book another hotel if we want??? I don't think that was a solution. If we had known the pool was closed we would have booked a different hotel and it would have also been much cheaper. The outside area doesn't look at all like the pictures, it's run down, the umbrella broken, no chairs or sun loungers to relax. The chairs in the breakfast area are stained and look dirty. The hotel is next to a railways which is really loud when trains go by. Not a great neighborhood either. Overall not a good experience. I contacted their customer service on guest.correspondence@hilton.com nearly 10 days ago and they have been completely useless, which just proves how much they care about their customers. read more

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The price was good for the nice sized clean rooms. BUT lots of Cons They charge the same for less amenities.. they say due to Covid and get away with it!! FYI - no early checkin even if you want to pay a fee. Will NOT hold luggage at all until checkin our other hotels once we left here kindly did!! Two shuttles parked out front not in use they say due to Covid again BUT ever other hotel had shuttles at the airport when we arrived... again they use "due to Covid" but transits, shuttles and ubers work they just don't want to offer it to guests. Grab and go says until 10am but at 9 they were gone and had to ask they said "maybe" one was left and could check. In the box they had two bagels and a yogurt only. Coffee and cereal out front that was nice. Pool is working and in use for swim school but of course NOT for guests "due to covid" Front desk gentleman was as rude as they come. All in all more cons than pros. Left there to get a room for 3 more nights with shuttle and pool. read more

If you want service from someone who doesn't explain things precisely, refuses to make corrections when overcharging on your bill, and loves to talk condescendingly, be sure to look for Justine at the front desk! Justine checked us into our 2 night stay, but neglected to tell us the terms of the archaic handwritten parking pass system for on-site parking. She said we just needed to display the pass and that it's $15 for each night we park in the lot overnight. I payed close attention to her description, since I planned on parking my car at my friend's house for either one or both nights of our stay to avoid parking fees. Upon leaving, my bill overcharged me for two nights of parking when I only used one, so I asked her to please fix the bill accordingly. Justine said she had no way of verifying I parked offsite, and it should've been self-evident to return my handwritten parking pass each night I wanted to park offsite...unreal. So she refused to refund the charge I honestly didn't deserve. She didn't care at all about understanding the situation or making it right. Other minor issues: pitiful breakfast buffet (what sort of breakfast offering has no muffins/bagels/yogurt or even COFFEE both mornings my wife and I went down at 8am and 9am?! All they have is cereal & hot water for tea. Maybe there was a convention of binge eaters both days of our stay, resulting in nothing left for us when we went down, but realistically they simply don't plan on nearly enough food at the start of each morning and you can be guaranteed to not get much if you don't show up in the first hour, even if they state that food will be available until 10am..). On an unrelated note, the floor tiles in our our room had dirt stains in all the heavily used areas (contrasted by clean tile shining under the bathroom sink)...gross. Overall, won't stay there again. read more

This was my third stay here (2011, 2013, and July 2019). Upon check in the individual checking me in was beyond friendly. PATH train into town is detoured on weekends until late 2020. She offered another suggestion to get into town. Between that and the free shuttle we ended up in downtown NYC that evening. Shuttle driver was equally friendly. 25 minute trip via NJ Transit into town to Madison Square Garden. Shuttle only runs to 11, and is about an 8.00 Uber from Penn Station Newark. Room was good. Appeared to be recently renovated, clean, and no real concerns here. Bed was comfortable, pillows were ok, but you could hear noise from outside (sounded like a train). Breakfast was blah. Yes it's free but the selection was poor. Egg omelette and sausage links both days with pre-made waffles. Breakfast area was not large enough. The area surrounding the hotel is subpar at best. I wouldn't walk around at night. Moreover there is only a diner and Popeyes/Dunkin' across the street anyway. I will definitely look at alternatives if I want to stay on the outskirts of NYC. My stay was ok but I was just underwhelmed overall. read more

Overall, this hotel is a good location, and the accommodations were nice. I found the rooms very clean. The common areas were always very clean. I liked the rooms a lot. They had a good layout, and the view over the Passaic River was nice too. The appliances in the rooms all worked and were cleaned daily. The bathrooms were cleaned daily, and I was very pleased with the condition of the bathrooms. It looks like the rooms were remodeled recently. This is the likely reason for how clean they appeared. The hallways were another story. I was on the 3rd floor. The hallway appeared clean, but they smelled awful. The smell was a mix of old sausage and burning rubber. It never got any better as the week continued. The best part was the view over the river. The hotel has a paved patio behind it that connects to a paved river walk. This was a really nice area to sit and relax in the evenings or go for a jog in the morning. Last, we had some problems with the service on the first night. We arrived a little early (1 pm), and only one room was ready. That was understandable so we came back for the 3pm check in time, but only one more room was ready. The other 2 rooms were not ready until after 4pm. So we had to wait in the lobby after a long day of traveling. The front desk assistant gave us waters while we waited, but that was a little frustrating. read more

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As a live-in caregiver for a Parkinson patient I was given the opportunity for 1 night off. Upon entering the room I realized I would have been better off at a motel. The room was too close to a train route which didn't allow me to get any rest. Very disappointed read more

Stayed four nights recently. Shuttle bus was in the driveway of Newark Penn Station when I exited the station and had a quick ride in the rain to the hotel. Reception was fine, though I made a mistake in reserving a week later - so that had to be fixed and cost me more, but my fault. Usual room - two queens. Some issues - 1) leaking toilet ran all night; 2) HVAC system loud and dry. Again, for some reason the television was not set-up so I had to go through the menu of set-up with the satellite or cable system. No safe in room, so I had to drag laptop and tablet everywhere. Remember to turn on the mini fridge - as for some reason they turn the unit off. This room also had a microwave in a credenza/wardrobe under the television. Shuttle best amenity at this hotel with Penn Station as a good middle place to get to. Breakfast was typical Hampton Inn - they offer smoothies now. No restaurant, so they offer a takeout menu from an unnamed service or group of restaurants. If I rely on Yelp and other reviewers for quality, why would anyone just order from the menu without any reviews? Popeye's fried chicken about 50 yards - but how often can you eat fried chicken. Gas station next to Hampton Inn has everything imaginable. On the train I realized my son had broken the lightning cable to recharge my IPhone. Cost $35 at Penn Station. I tried to ask Hotel Reception - but either she lied to me (no lost and found) or didn't understand what I was asking. The gas station next door offered a cable for $19.99 and bottled water was inexpensive. May look for another hotel nearby that has some walkable amenities. Relying on shuttle availability to get to restaurants and rides back is a little dicey. I waited 35 minutes at Penn Station to get a ride back to the hotel, as the shuttle was out at the Airport. read more

THE GOOD -Big room -a view THE BAD- needs cleaning and maintenance: -musty smell (just a little). -Toilet kept running, had to get back up out of bed to Jiggle the handle. -Coffee maker didn't work at all. -downstairs breakfast was out of coffee when I arrived at 8 AM. it took 20 minutes to make another pot. -hair on bathroom floor (just a little) -hair in shower stall (Just a little) -paint peeling in bathroom -faucet wobbles loose so that hole underneath becomes visible. -shower water pressure not strong enough. -noise from machinery and traffic audible in the room kept me awake (I have sensitive ears). I turned on the air conditioner to drown it out and I slept. -Each of these things was tolerable, but you definitely know you're not in a great hotel THE UGLY -fire alarm sounded around midnight and everybody was evacuating. They had to wait for the fire department to to turn it off. The hallway smell like pot, so I think there are a lot of partiers at this hotel. That was the loudest 10 minutes of my life, after being woke up from a sound sleep. read more

Awful hotel. The whole "non smoking" floor stunk, and they had the audacity to charge me $250 "smoking fee" and I've never smoked a cigarette in my life. You'd be better off sleeping on the street. Only bad experience I've ever had at a Hampton. read more

Stayed here on a quick overnight trip to Jersey for work. I had a king suite with a sofa bed. Our room had a fridge and microwave, directv and view of the Hudson River. It was a quick trip from EWR and tops diner is right up the street (we ubered because didn't realize how close it was and not familiar with the area for $7). I can't comment on much else because I was only there for 12 hours but our room was clean and the stay was comfortable. I believe this hotel has a shuttle that will take you nearby. There is a gas station, Dunkin' Donuts and Popeyes right across the street. read more

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Everything was good breakfast was okay it was certainly things I didn't like but that's okay my stay was lovely manger was nice other employee was rude read more

Good news, location! you can pay for the room via PayPal pay in 4, parking only $16, $75 deposit required but it's refunded the next day. Bad news it's a regular hotel almost a motel. The staff don't allow early check in or out and they complain if you ask for some more coffee for the room lol. The element hotel in Harrison was sold out! Go to the element if you can, use this hotel as a emergency or if you're broke. read more

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I've stayed here several times and had no complaints in the past. Today however is a different story. No hot water. I kid you not. I had to take a cold shower this morning but chalked it up to a fluke because I just couldn't image a universe where a hotel had no hot water. Decided to take a shower before going to bed and still no hot water. When I called the front desk they told me they were aware but were still waiting for the "company" to come to fix it. The girl at the front desk said "I guess because it's a weekend they couldn't come." Then she apologized. read more

We attempted to check in around 11:30 pm on July 23. The concierge, Pepper, said that she needed to investigate our room before checking us in. She returned from our room holding some sort of air filter and directed us to room #614. The smell in the room was putrid, similar to that of a decomposing body. We immediately notified Pepper and she said the following: (a) the room had been previously marked as odorous (b) the machine she had just removed from our room was supposed to address the odor (c) no other rooms were available (d) we could be compensated for our stay upon check out the next morning. We decided to attempt to wait out the thirty minutes until midnight so we could get compensated and return home, since the room was untenable. We returned a little after midnight and met a different concierge, who informed us that she nor Pepper could issue compensation. We asked again if she could place us in a different room, which she denied. During our conversation, another guest interrupted us and asked if the hotel had any vacancies. To my surprise, the concierge told him yes, despite denying us a different room literally minutes earlier. We left at 1 am with no room, no compensation, and feeling very defeated. We have been instructed to file a complaint at https://help.hilton.com/s/contactsupport or call (973) 483-1900. This appears to be how they respond to all negative comments. We have filed complaints (#135731378 and #135077967) and called daily with no response. If you book here, expect to have problems, expect them to be ignored, and expect your negative reviews to be deleted. Management, please make this right by responding to guest assistance cases #135731378 and #135077967 and offering us compensation for refusing to house us. read more

no good snack not to many channels they made a mess up on our room insane price small kitchen only good thing was the staff

No pool, no weight room, bagged breakfast, no maid service. Due to you know what. Talk about milking the system, if that's not enough, be prepared for one tiny bar of soap and tiny bottles of the cheapest shampoo and conditioner, so that you, the tired, weary traveler, will have to go downstairs and ask for more. The one bar of soap per room put this place as over the top trash for me. Really, we can't have soap for the shower and one for the sink, like every other hotel, ever?. The blinds were broken/ crooked, the TV wouldn't turn on, and the bathroom door would get stuck, leaving you locked out of the toilet for hours. No repair man on site during a Wednesday morning. Terrible service, in a beautiful location. read more

This hotel was great. We got to check in early. Nice location next door to a gas station, across the road from a Dunkin Donuts. The rooms and nice good color, roomy, we had a good view, big bathroom very nice rooms!! The people have all been very nice, breakfast was great!!! They give free shuttle rides to the path which was wonderful. Definitely recommend this hotel if you going to the city. read more

Hampton Inn & Suites Newark-Harrison-Riverwalk - Hotels Near Me - Harrison, New Jersey

I would love to give this hotel a good review, but I can't. I booked it with the express understanding that it had a swimming pool, this is a requirement for anywhere my daughter and I stay. Well, the pool is owned by a local swim company and hotel guests are not allowed to use it. They offered absolutely no compensation for the inconvenience, it is advertised online as having a pool and there are pictures, so major false representation there. If I had wanted a hotel without a pool I would've found a cheaper one that was more convenient to where we were working for the weekend. On top of that, they canceled my reservation before I got there even though they new I wouldn't be checking in until 9pm. I will never stay at this hotel again and I will make sure everyone who is with our talent company knows not to stay here also. read more

What a pleasant stay! The staff here is very welcoming and friendly. I had a no hassle check in AND they had on the spot parking which made everything a lot easier for my party and I. Most hotels in the area use a poorly managed valet service. The rooms are bit dated and the beds aren't the comfiest. The views from one side are beautiful! The hotel is river side and a peaceful view to wake up to. I would recommend this hotel if you're staying in the area or taking a flight out of Newark. read more

I have been going to this location for years. But the last two visits were deserving of one star. On the last vist, about a week ago, there was a cigarette burn in the comforter, crumbs on the bed and headboard panel. Not to mention, the headboard itself needed a thorough cleaning. In regards to the room, my account was charged a higher price from what I was quoted online. I tried calling the hotel and the line was busy. I emailed customer service and was told, they would follow-up with the hotel manager. 7 days later, no response and no refund for the overcharge. I now have to go through the process of disputing the charges through my bank. I will never go to this hotel again. read more

The hotel itself gets 4.5 stars. Very clean and well kept, large updated rooms and friendly staff. We came back after a banquet around 10pm to no parking spaces. Front desk staff said "turn left out of the lot and there's an overflow lot." A couple blocks (reasonable walk for a hotel) and no parking lot found. We had to park on the street and walk back to the hotel. If u check in during the day and have a parking spot, don't leave unless you want to find curbside parking later. read more

Reserved a suite for 2 'ugh ya got charged almost $700 for my kids to be told the pool has been broken for over 2 years. Drove 6+ hours today to let my kids down. Thanks for not having a functioning pool, even though they saw others in the pool read more

It was serviceable, at best, for what my needs were. Was in the area for a business event, however there were no Hiltons conveniently located to the site of the event. I chose this hotel as I wasn't sure if I would have a late arrival into EWR and as a result wanted to have a short drive from the airport for convenience purposes. That is what led me to choose this hotel. Starting with the positives, it is a relatively short and easy drive from the airport. The hotel has free on site parking which is located on the hotel's premises. If you have kids, there is a pool. I personally did not use it, but looked like a decent sized pool. The hotel also has a free shuttle, which we used to get dropped off at a restaurant near the Prudential Center in Newark for dinner. The gentleman driving the shuttle said we could call him for a return ride, provided it was before 11:00 PM (sadly we stayed out later than that). The rooms were fine and there was a lot of counter space in the bathroom. So this hotel is not located in the greatest neighborhood in the world. Living in a city, I am accustomed to walking around a lot, or running outside instead of using a hotel treadmill. Sadly, I didn't feel comfortable doing either, so I was very happy to have the shuttle available. The Hampton Inn breakfast also leaves a fair amount to be desired, so I skipped that in favor of something else. This hotel had the standard items that one would be used to seeing at a Hampton. read more

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stayed here 2 nights for business trip. definitely one of the best Hampton Inn's i've stayed at. Seems like they were recently refurnished. THEY HAVE FULL CABLE TV WITH HBO!! and that view of the river....simply amazing. Other great amenities include fitness center, pool, and A BAR! read more

Positive points : Free shuttle, clean rooms, 6am-10 am breakfast with variety of healthy and not so healthy options, gym, clean breakfast area, outdoor patio, great room view, booking was easy and the front desk staff and shuttle drivers are friendly. The internet speed is excellent and you can use multiple devices Negative points: -The train track is right next to the hotel, so you will be hearing it all the time -There are no teabags in the room and when I called to ask for someone to deliver some, they told to me to come downstairs and get them from the breakfast area! *shock* Every hotel I've been to had room service and didn't drag me out of my room for anything -The gym is very small -The little store by the front desk does not have many items to sell read more

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