They have wonderful people that work there. The hearing aides are at a good price. I buy the Costco…read morebrand have never had a problem with them. I won't go anywhere else because of the service. I highly recommend them.

I was having problems with my ears for several years. Dr. Joseph Romeo was patient with me, he took…read morecare of the issue and made time to explain what was going on. I highly recommend Dr. Romeo and plan on keeping him as my ENT doctor.

So disorganized. Our son got referred to Dr. Romeo and didn't get seen because they didn't have his…read moreinsurance information straight the day we showed up for his appointment. Most offices can collect that type information when they call, email, text to confirm the appointment. What a waste of time! Make sure to show up early for your first appointment, otherwise you risk not being seen.

This was my first visit to Dr. Joseph Romeo and Tower ENT. It was a very pleasant visit. The doctor…read moreand all his staff were friendly, helpful and professional. I Will be back!

BEWARE. Before you decide to go here give them a call and see if they call back. Or, call and see…read morehow long it takes to get the correct person to answer. NOT PATIENT FRIENDLY AT ALL. Awful place. I have screen shots showing 3 instances of being left on hold for anywhere from 10 - 15 minutes. If you'd like to see them contact me and I will share them with you. And, after seeing dr he ordered a scan. I was told someone would call to set the apptmt. Nobody called so after 3 weeks I called them and was told they'd relax the p order. Still no call to set apptmt for scan. I called again but was told they had sent the order for the scan. 2 months since I saw dr but still no scan apptmt has been made. Thus, my suggestion is don't go to this place unless you want to be frustrated.

Garbage service. Couldn't get past asking if they are accepting new patients. Receptionist answered…read morethe phone with a nasty attitude herself, partially because she was upset that I didn't have the info she wanted handy and had to place me on hold while I looked for the info. When she got back on the line she knew nothing about WC injuries as she couldn't understand what a "CT" injury is. I proceeded to inquire on their available providers. She placed me on hold and transferred me to their coordinator. Coordinator picked up the line, advised the reason for my call and she had the nerve to say they're not accepting injuries older than 6 months. Advised her mine is less than 6 months old and she said they're not accepting new patients at all. Asked her why I wasn't just told that from the beginning (because I knew they were trying to BS me at this point) and the coordinator said they're a small practice and won't accept my "horrible attitude". Crazy because for being a small practice you'd think they'd actually have customer service. Some food for thought for this white trash hole- maybe you should treat others the with the same attitude you want to be treated, and maybe try getting a receptionist who knows about what your office has to offer so that someone doesn't have to dumb it down for her??? Wished I read the previous reviews before I even wasted my time calling this stupidity of a clinic. Call literally only lasted 6 minutes LOL

I work for a workers compensation attorneys office and we are always looking for companionate and…read morewell informed providers to refer our client to. Let's just say, Romeo Clinic is not that. As someone who works in a professional setting, I know how important it is for customer service to start with the person who picks up the phone. The receptionist and staff are not only uninformed. but have zero compassionate for potential patients. I wasn't even calling for myself and I couldn't imagine having my client call to ask for help. I would not want anyone to experience what I experienced on the other side of the phone. The people calling are patients with real medical needs that are already having a difficult time navigating the unfortunate hassle it takes to speak with Insurance companies and various doctors and all while dealing with painful injuries or conditions. I understand that sometimes it's easy to forget that we deal with people's real life situations but when you work in a professional setting you must always put your patients/customers/clients first. Romeo does not provide that type of care or support for existing or potential patients.

I took my son in for a knee cap dislocation he received last Thursday during PE and I made the…read moreappointment this morning with the Turlock Medical Clinic-Sutter. They were able to get him in at 2pm this afternoon to be seen by Dr Magoon. The office was clean, pleasant to the eye. I was greeted by a very friendly front office staff, along with less of a 10 minute wait to go to the room. Dr Magoon entered the room within 5 minutes and obtained the ER records within another 10 minutes. They had Xray room on site and lab also, which limited having to go to a hospital for those tests. The staff and Doctor were by far the best I have seen in a very long time. He and his staff were very efficient, kind, and are quick to schedule a follow up with a specialist and MRI if needed to assure my sons condition doesn't worsen and/or corrected. I am very pleased that I have found a group that I can take my family to and feel confident in the services they will provide.

The clinic in Turlock is excellent for basic care. The human beings who provide services are…read moretopnotch. The AI phone system stinks, and should be scrapped. It does not replace a human being. I called to return a call requested by my doctor's assistant, and got sent by the friendly AI through a number of hoops and then put on hold, then told to go to my pharmacy to resolve my issue. The pharmacy needs to receive a prescription before it can be filled. The doctor needs to relay the order to the pharmacy. Simple.

Mika - Medical Assistant for Dr. Baluyot/Pediatrics is amazing! Dr is too…read more During one of our visits my son gave Mika a kindness note. It's just something we like to hand out especially to those who serve us. While she helped him with his illness, she asked him his interest and hobbies. He walked away saying he loved her and the Dr. A few days later, Mika called us and stated she had a gift for her little buddy. Today, we stopped by and she gave him several gifts tailored to his hobbies & interest but also a card that meant more to him than anything. Her heart is amazing - she puts so much love into her "job!" I hope Sutter Gould recognizes Dr. Baluyot's office, especially MA Mika for her outstanding care.

Very rude people, streight up lied saying my Mom has Covid & then tried to say no they do &…read moretherefore can't see my Mom, why would they treat a patient like that? My Mom has breast cancer & she is having problems breathing so her surgery was canceled & the anesthesiologist told her that she needed to go see her doctor about her lungs and get her inhaler to help her be able to breathe before they were able to operate and they treat her like that no no we're so done with them ...

I am giving 2 stars only because Lori and the nurse were very friendly. However I sat waiting in…read moretheir office for a little more than an hour to be seen. At one point I asked what was going on and I was told that I would be seen shortly however that wasn't the case. I still waited and it then got to the point where I needed to return to work. So I just had to leave. Sadly I thought going to a smaller practice rather than the big hospitals would be better but unfortunately I am just a number to them as well.

If I could I would put 0 stars. As a mother of a child with special needs this place is discrace…read more The male Indian doctor was no help and I feel discriminated with the type care that was offered. If you want your child with special needs to be treated like the human they are don't take them there.

As I am very picky with my drs I decided to give this one a try. When I scheduled a new appointment…read moreit was spectacular! They made sure they answered any questions I had and got me an appointment within a week ! Which was incredible. Not only that when I arrived the people at the front desk were very kind and made me feel welcomed. After waiting for approximately 10 min or so which is less than what I have ever waited anywhere, a young lady named Nallely helped me to the back, which she was very polite and had great customer service and she was the sweetest. She made sure I was taken care of. Thank you for my visit, I definitely recommend this place if you're looking for a fast, clean & friendly place :)