Best therapists and staff in Pittburgh! I really love this place. My therapist has helped me a lot…read moreplus the staff is really great to talk to.

I was surprised to see such a negative review as this has not been my experience with Thrive at…read moreall! The therapists have all been very courteous and professional, offering additional assistance whenever needed. The overall feel of the office is very soothing and relaxing, making me feel very comfortable right away. They have helped me tremendously and I would highly recommend them to anyone needing services.

David is an excellent therapist. Pragmatic, compassionate, and very insightful. He's been immensely…read morehelpful to our family.

From the owner: I am a Licensed Professional Counselor in Pittsburgh in the Squirrell Hill section of Pittsburgh…read more at 6315 Forbes Ave Suite 114c Pittsburgh, PA 15217 I am credentialed with Highmark, BCBS, UPMC, United Healthcare Aetna, CIGNA, I am also a Medicaid and a Medicare credentialed provider

Turned off by me having to cancel my appointment due to being ill. Sent email Sunday night,…read moreappointment was Tuesday 11 a.m. and was billed $60 for not canceling within 48 hours. The money seems more important than the patient. I will be going somewhere else. That 48 hour cancelation policy sucks!!

I just got off the phone with a billing specialist and the head of the practice and they were very…read morenice about it - seems like I was billed partially incorrectly and also they switched computer systems so I didn't get bills. Honestly, it sounds like if you start NOW you won't have these issues. But if you were there for the changeover there may be some. But they were pretty chill on the phone. They also said they don't want their billing people to talk so curtly with patients, which was nice. So find a nice therapist there, but keep an eye on their web portals/billing. -- Old review: Their billing and customer service is atrocious. They cannot provide me with an explanation of why I have only received one emailed bill from them after being charged close to $300 in copays I didn't realize I was accruing. No explanation of their billing cycle, no apologies, just a repeated insistence that I pay. I have also have had to ask twice to see a complete itemized bill of my services, the bill they sent me is incomplete (something saying "BALANCE FORWARD" - but I never received a previous bill from them) but still expect me to pay it. I am still waiting on them to send me an itemized bill. I believe doctors offices are legally required to send completely itemized bills? Seriously, go somewhere else with a clear-cut billing department that can answer questions and actually send email or paper bills on a regular schedule. I'm literally not sure if this is legal, I have asked them if I consented to not receiving paper bills when I signed up for their online portal but no answer - which leads me to believe they don't know the answer to that question or I didn't. I've literally never had this issue with a doctor's office before. I have also repeatedly asked to speak to someone higher up in the billing department to share my concerns (or the head of the practice) and have no way of knowing if that request is being taken seriously. Just radio silence and emails that just say I have to pay the amount. Super, super, super weir

My experiences have usually been very positive. Counselors are professional and attentive. This…read moreclinic is literally a life saver for me during my struggles with my mental health.

Go to this facility with caution. I was admitted for treatment of ARFID (Avoidant/Restrictive Food…read moreIntake Disorder), and unfortunately, it quickly became clear that the staff is primarily trained in treating physical eating disorders -- not the mental, sensory, or neurodivergent factors that come with ARFID. Despite repeatedly advocating for my needs, I was denied basic accommodations. My blood sugar had to drop to dangerous levels before anyone took me seriously. As an autistic person, the environment was extremely overstimulating -- loud, bright, chaotic, and heavily structured in a way that felt unsafe for my nervous system. While many of the staff were kind and supportive, a small number -- including one of the main nurses -- made my experience traumatizing. I was often treated with suspicion or indifference, and even basic requests (like a snack before bed) were denied, labeled as "special privileges." Meanwhile, I watched others have their needs met without pushback. My family and I were even met with hostility and unprofessionalism when raising concerns. I lost 4 pounds in just 4 days under their care, and my parents ultimately had to sign me out to protect my health. Since then, I've been trying to recover at home. Months later, I'm still dealing with the emotional fallout and have had to start therapy to unpack the trauma. If you're neurodivergent or dealing with a nontraditional eating disorder like ARFID, be very cautious. You deserve care that's compassionate, trauma-informed, and respectful -- this was not that.