The Service, Selection and Value of this place by this guy is NOT worth paying for or waiting for!…read moreThe LIE he started with is that "the AMISH" make this furniture. When my ordered furniture arrived months after the 'promised' date, after me calling three times, I found the huge sticker on the rear of each piece Made in Vietnam!!! Don't be foolish friends. Why can't I give this place less than One Star!?

Do not order anything from this store. Kevin will take your deposit of 1/2 of bill and you will…read morenot hear a word from him. If you call about your order he will be condescending and unapologetic about the order delays. I gave a deposit and placed order in Jan. 2024 for a wall unit and was told a time frame of 6-8 weeks. Did not hear a thing so called in April only to hear excuses and it might be on next truck etc. Have since called again with same reply from him. Also sent email this week-no reply! I checked on Better Business Bureau and many complaints like mine. What is he doing with everyone's money?! I could have had that money invested! Someone needs to remove him from this business. He is a fraud and a rude one at that! Paula D.

I went with my brother to get a couch for his new place. Ben was super helpful and knowledgeable,…read moreand even gave us his favorite local restaurant tips. The couch is high quality and the prices were extremely reasonable.

I will never buy from bob's furniture again!!stressful time with my order, I bought a sofa and a…read morerecliner. First they told me that it was at the warehouse in taftville. So I left new London store and drove all the way to taftville, got off the exit and the store called me saying they didn't have it in stock. This is where I started getting pissed, they told me the couch will be delivered within a week without a delivery charge, and proceeded to tell me the recliner won't be for another 6 weeks. Ok that's fine because I can deal with that. I got the couch delivered on time, but six weeks comes around and still no recliner. We are on week 10 now I get an email saying it's ready for pickup in the taftville store, so I call them and tell them I was promised it will be delivered. They transferred my call back to the new London store just to tell me if I want it delivered it will be another 10 weeks, so that would be a total of 20 weeks! Umm excuse me I don't think so, I told them to just refund my card because I'm done. I will never do business with bob's furniture again!!

I was in need of a couch after my wife burned my last one because I was watching too much football…read moreand I went into the store and saw Michael watching football and knew I was in the right spot. He knew the perfect couch and recliner for my football watching needs. On top of him sharing the same hardship I go through with having the Giants moneyline we sat back and cracked jokes and I was out the store with a couch, recliner and a smile on my face! Love this place and Michael!

good selection and good prices but shitty service. I spent $1500 3 weeks before I was to move. Then…read moreI go to pick up my stuff and they sold my couch to someone else. I had no couch in my new apartment when I ordered weeks in advance. Then they had the nerve to try to charge me for delivery.

I don't normally not recommend a place but want to note a few issues. It looks like they downsized…read moreand moved to the back of the building. That's why it took me three times driving by the building to figure out the entrance was noise in the back. To their credit they have a chalkboard sign in the front corner saying they moved. But in the sunlight and the sign being a little dark it was hard to notice. So we finally found the store. They share Parking lot with the next door laundry place. There are reserved spots for laundry patrons but I noticed that some of them were parking in the other spots next to the store so it was a little hard for parking. Going inside the set up was more warehouse styled. They had a few nice things but nothing resembling the pictures posted previously by others. Pictures and reviews are what led us to find the place. But we were disappointed to say the least.

Love this place so much. I've been coming here for five years and will continue to come. You never…read moreknow what you're gonna find.

Worst customer service ever. Was hesitant on buying because black Friday was 2 weeks away. Promise…read morei would be reimbursed the difference if it went on sale. It did and took me 3 months of calling customer service for them to do it. Customer service kept saying i should see it soon. Took 3 months of weekly phone calls and hours each time because the hold times.

We had a positive in-store experience. We found a living room set we liked and had it delivered…read more When they set it up, they left a broken armrest. I called the store immediately and was told to send pics to a text account and that hopefully someone would get back to us in 72 hours as they are short staffed. So we have a brand new living room set sitting in our house that is broken. It has been 5 days as of today with zero contact. There is no way the delivery guys couldn't have known the set was clearly faulty when setting it up. They lost a customer.

This little shop is an under-$5 treasure hunt, known for its movie selection. The feel is more like…read morethe entire neighborhood's tag sale got crammed into a single garage, so you're here for true random yard-sale finds, not for the thrift-department-store experience of Savers or Goodwill of Southern New England. Within that space, it's well-organized enough that if you're looking for one thing, you can be in and out fairly efficiently. You will find clothing (looked quirky, which I now regret not exploring -- my sizing's so unusual that it'd be a lot of digging), costume jewelry, fashion dolls and small toys, movies, basic stuff like power cords, and a few dishes and decorative items. Don't look for furniture, small appliances, or larger toys. Don't bring your entire book club -- they won't all fit in the store at once. Do bring cash, since the prices are so low. I'd been thinking about milk-glass hen-on-nest casseroles and behold! There was a small one. Since it's unmarked, there's decent odds it's a Walmart repro or something, but it was $1, and everything's beautiful when it's $1. So it's that kind of store. I would hit it up on future trips.

So many unique furniture! if mid century modern is your jam this place is your place painting…read morepottery knickknacks it's all here for great prices!

A beautifully curated selection of pieces! Definitely appeals to a millennial audience and is very…read morewell organized. I will be back to buy more pieces from them!

We bought a number of items from this thrift store. Excellent quality and prices. Money goes to a…read moregreat cause!

I was in the area and decided to stop by. The person who was there was very helpful and…read moreinformative. She said that anything that sold they gave a percentage back to homeless shelters. They had a lot of nice art and furniture. I really liked this store you could definitely kind a lot here.

First and only time shopping was pre Christmas. Got amazing gifts (mostly books), and some…read morehousehold things like bathmats. Loved this store. Will return!!

The rudest, most unprofessional group of people I've had the misfortune of dealing with, not to…read moremention how dirty the place is.