First time coming to this mall and I liked it. Easy to get to, there's plenty of parking. There are…read morequite a few stores. They have Macys and JC Penny and as the main department stores. I appreciate that they have JC Penny here as it's a good store that you don't find now in all the malls. I was very happy to find it here. Then they have lots of other stores, some you don't see at regular malls. I have to say the prices at these other stores are not too pricy. So it's reasonable for a family to come to. That I liked very much. The food court is rather small. Not much restaurants to choose from but the ones I did go to were fine for a mall food court. They do have a place for kids to have fun right in the middle of the food court. A carousel to ride on. Lots of horses, ponies to sit on for a fun ride. Aw,to be young again. I would come to this mall if you have never been. It is part of the Simon malls and they are usually good to come to. Very pleasant and clean. A must if you are visiting Marlborough.

why are all the escalators broken for a long period of time excuse me my best friend walks with…read morecane and we have to walk upstairs or walk off the other side of the damn mall to get to an escalator. It's inexcusable and there's an incredibly over amount of heat in certain areas of your mouth in the summertime. What's going on I'm sorry, but it's not what's going through anymore because there's nowhere to eat and your Asian places upstairs is incredibly hot and the food is incredibly disgusting and or hard.

This is a massive shopping center! It's located just off the 495 highway and is quite easy to…read moreaccess with one entrance next to the BJs and another one a little further down the road. That's it - just those two entrances/exits! Yes, BJ's Warehouse has a separate area with their own BJ's Gas Station and the rest of the mall is on the other side. Lots of big boxes: Cabela's, Fit Factory, Michaels, Bed Bath & Beyond, Five Below, Ulta Beauty, TJ Maxx, Market Basket, Lowe's Home Improvement, PetSmart, Mattress Firm. Eating options for just about every taste include QDOBA, Chipotle, MOOYAH Burgers, Subway and fancy sit down dining at 110 Grill. I might have missed some. Huge central parking area is visible from all over. There is good lighting and clearly marked lanes for faster and slower traffic. Still, be aware of your surroundings, leave valuables out of sight when you park and watch for people who don't stop for pedestrians. Retail therapy! [Review 18577 overall - 1159 in Massachusetts - 2099 of 2022.]

Wonderful shopping area. Plenty of parking. Great customer service at all the stores and…read morerestaurants I've tried over the past 8 years. I also go there just to go for a long walk. They play music on the loudpspeakers. I looked online to get a complete listing of stores, the lists I saw were outdated. My estimate would be 25 stores. My favorites are BJs, TJ Maxx, and 5 and Under. Off the top of my head, some of the others are Lowe's, 110 Grill, Cabella's, Michaels, Panera, Fit Factory (gym), Dollar Store, a Mexican restaurant, Starbuck's, Crumbl Cookies, Mooyah's Burger and Fries, Market Basket, and store for baby clothing. There's also Emerson Urgent Care and a physical therapy office.

Located at the corner of Route 9 and Lyman St, you can enter and exit off both…read more There is a good mix of stores and restaurants located mostly along the perimeter of the property. Pick your poison, you can do you food shopping, shop for clothing (Marshall's, office supplies (Staples) along with plenty of other choices. Need a bite after all that shopping, grab a quick bite at Subway, or sit down at Ruby Tuesday and relax for a bit.

While the shopping center has recently lost its Il Forno Italian restaurant, quite a shame, it…read moreturns out it now has a new tenant, the Mandarin Westborough, which has relocated from its Rte. 30 location. I have not yet visited the new Mandarin which is located where the Boston Market used to be, but the pictures I've seen show that they have done quite a nice job renovating the space. Still a good shopping plaza.

Very unprofessional operation at this store. I purchased…read morefive bags, and the cashier didn't even give me all of my items, forcing me to drive an hour round-trip to fix their mistake. When I spoke with the manager, all they said was that "it happens." On top of that, I was charged for a speaker I didn't even buy. It's a basic responsibility to give customers the items they paid for and accurately ring up purchases. I will be avoiding the Marlborough Marshalls at all costs.

First time coming to this Marshall's from its previous location. I had specific things I needed to…read morelook for and found everything I needed. The store was nice and clean, the staff was in the process of putting things from the back into their departments. Had some interaction with some staff and they were very friendly and helpful. Good place for special finds for great prices. Good until I got to checkout....I thought I was doing well no line excellent right! Register person lacked customer service skills and it just wasn't pretty. Anyway, reason for the 4 stars. Would I got back yes.!

This is a nice shopping area with a variety of places to shop. It's like a scattered strip mall…read more The area is clean and well kept. They have various stores with great prices especially market Basket!!

Bay State Commons is a relatively new shopping center in Westborough, and even while there are a…read morelot of vacant spaces, I think it's a very prominent and well thought out addition to the center of Westborough. In town center areas, I (for one) don't expect to see large department stores anymore. It's sort of a generational thing that was lost when the bigger and larger shopping malls emerged on big gigantic highways, and all of the local independent department stores were lost and even the chain department stores didn't stay open in town center areas.... however, with a large plot of land that the town of Westborough had, they built a nice, new area with a lot of things the town needed without having to get on Route 9. Roche Bros (great to have, especially considering how unintentionally bad both of the Stop&Shop's in Westborough are), Boston Interiors, Ted's Montana Grill (the only one in the state), The Paper Store, Panera (with a drive thru), Art's Cleaners, GNC, Boston Sports Club (the only gym around), Tavolino, Stein Mart (the only one in the state), DaVine Liquors, Bosotn Ski & Tennis, Sachi Japanese Food, and other various stores as well. Linens & Things unfortunately closed years ago when their entire company fell apart, and has stayed vacant since, and so has a chocolate shop as well. Either way, it's a pleasant plaza, and even without all that much is a great addition to Westborough. Due to the fact of the lack of places to go and the somewhat confusing parking lot, 3 stars seems the most applicable for this shopping center.