This is my local post office and I frequent it several times per month. The ladies who work the…read morepick up window or at the Shipping counter are always in a sour mood. They seem to always be having a bad day. I try to be positive and polite when conducting business with them but their defenses are up so high, they are always so dry and short with you. This last visit I needed help tracking a package that said they attempted delivery but it was a package I was shipping to someone in another state. I was trying to explain the mixup to the window lady and she was deaf to listening to anything but trying to tell me there wasn't a package here for me. I kept telling her "I know and there shouldn't be" because I shipped a parcel to someone. She was not trying to understand the problem. She put me to the side and started helping others. I walked inside to ask for a complaint for. I was writing a letter on her non helpful rude attitude. All I wanted was for her to listen to what I was saying so we could find a solution. I ended up speaking to the post office manager who was very nice and actually listened and shortly thereafter my problem was resolved with my tracking issue.

Today I had worst experiences here…read more Because it's Saturday, many USPS locations were closed, so I drove about 30 minutes to this location since it was one of the few showing as open. I was dropping off around 100 packages, and after I had already unloaded about half of them, a white female employee came up to me and aggressively questioned why I was there. I explained that other USPS locations were closed, but she insisted that other locations were open. I asked her, "If other locations were open, why would I drive 30 minutes to come here?" Instead of helping, she threatened me and said that if I didn't remove my packages immediately, she would throw them away as trash. She even called her supervisor to ask whether other USPS locations were open, and somehow the supervisor claimed they were. Honestly, I have no idea how someone with that level of incompetence becomes a supervisor. In the end, I was forced to take every single package back out one by one after already unloading them, completely wasting my time and effort. Now I have to wait until Monday to go back to my regular USPS location. The entire experience was extremely unprofessional, hostile, and disrespectful. Absolutely terrible customer service and one of the worst USPS experiences I've ever had.

Severe Staff Hostility, Appointment Mismanagement, and Management Cover-Ups…read more -DO NOT waste your time here for passport appointments. -My father and I arrived on time for a scheduled 12:00 PM passport appointment. Upon arrival, the employee, Darrel Mitchell ( his picture is all over places on this page), immediately displayed hostility, making unprofessional assumptions before even processing our application. After taking our original ID and citizenship documents to copy in the back, he claimed we were missing paperwork and required us to wait in the corner while walk-in customers were prioritized ahead of us. -When I politely inquired about our appointment status, a second clerk ordered us back down to wait in the corner. We ultimately left due to verbal hostility and safety concerns regarding our original federal documents and for not knowing when they will work with us. -To make matters worse, local station management actively covers up staff behavior. When we reported this, local management submitted false timelines and inaccurate statements to official inquiries to protect their staff. -FOR OTHER CUSTOMERS: How to Report Misconduct Beyond Local Management If you experience staff abuse, service refusal, or cover-ups at this branch, do not rely on reporting it to local post office management or Google reviews alone--they routinely dismiss local feedback. Use these official channels instead: * Submit a Complaint to the USPS Office of Inspector General (OIG): * Go directly to https://hotlineform.uspsoig.gov/ or call 1-888-877-7644. * File an official report under Employee Misconduct / Abuse of Authority. The OIG is an independent watchdog agency outside local station control. * Contact Your Congressional Representative's Office: * Submit a constituent assistance request to your local U.S. House Representative (for this district, Congresswoman Lizzie Fletcher / TX-07). * Request Congressional Casework assistance for federal agency oversight and staff misconduct at the Alief USPS branch. * Alternative Passport Acceptance Locations nearby: * Instead of booking here, visit other post office or a local county courthouse where staff treat residents with respect.

I came here to mail a package and it was smooth and fast, it was not busy at the time I was there…read more But better service than the one near my house for my shipping needs. I like the old school ramp for the handicap.

Professionalism Promptness…read more Coziest, friendliest, the best in town for mailing, faxing, shipping, and any function that has to do with sending or receiving. The owner Anwar is now a friend....I have been coming to this place for the last fifteen years. (I buy my lottery here as well)

It's located at the end of an OLD strip-center. It is cluttered inside it's a little bit overpriced…read moreand I think they need to clean up a little more inside. The service seems to be nice.

I wanted to take a moment to recognize Riley at the post office off Rogerdale in Houston, Texas…read more Her professionalism was completely above and beyond, and her customer service was truly exceptional. Riley was incredibly courteous and went out of her way to make me feel like a member of her family rather than just another customer in line. She is a massive asset to this location and deserves a promotion to Postmaster or another high-level leadership position immediately. If you need assistance at this location, look for Riley! Respectfully, J. Kmiec

I wanted to take a moment to recognize Riley at the post office off Rogerdale in Houston, Texas…read more Her professionalism was completely above and beyond, and her customer service was truly exceptional. Riley was incredibly courteous and went out of her way to make me feel like a member of her family rather than just another customer in line. She is a massive asset to this location and deserves a promotion to Postmaster or another high-level leadership position immediately. If you need assistance at this location, look for Riley! Respectfully, J.Kmiec

It would be fantastic if Marcie would appreciate the public she has chosen to serve. The unfriendly…read moreand unwelcoming attitude is not necessary. Maybe the Post Master over this branch can have annual training in serving the public because it is lacking in the branch. The other lady working with Marcie 1/25/22 is mildly more professional but is annoyed and is condescending I'm answering questions. The public only comes here because we have to send mail off otherwise we would never step foot in the post office.

Unprofessional. Lazy people. Rude people. Inconsiderate people. Ghetto. Never likes answering their…read morephone. Will sit you on hold forever until you're ready to hang up. Truly ridiculous.

Update: This post office took my infant's passport photo and it was rejected by the State…read moreDepartment! DO NOT GET ANY PASSPORT SERVICES HERE! This post office could be decent if that black woman, who "works the line", quits or improves her attitude. I've never in my life seen such as hot mess of a person working in a post office! This woman is rude and has such an ugly spirit. To be fair, I witnessed the other workers behind the counter being very pleasant to customers! Something tells me that many have complained but nothing has been done. I rarely use the word "never" but I will never step back into this train wreck known as the US Post Office!

This post office is illegally marking packages delivered when they aren't. Most recently, they…read moremarked a package delivered " Your item was picked up at a postal facility" at 7:24pm Central time. This is impossible because the post office closes at 5pm central and I was at home at the time I allegedly picked it up. This is unacceptable and illegal behavior to fraudulently mark a package as delivered. This should be investigated by the inspector general, and if the package doesn't arrive tomorrow that's exactly who I will be contacting. Marking a package delivered to "stop the clock" when it was not delivered is unacceptable behavior and should be punished, but is instead encouraged. Shame on USPS, shame on the Town & Country Post Office

Quick visit to ship a package, and a fast lesson to have the shipping label printed out when…read moreshipping via USPS. Unlike the UPS drops, whereas you only need the QR code, or shipping label presented from your phone and they will scan it. YOU MUST HAVE IT PRINTED OUT BEFORE COMING INTO THE USPS POSTAL OFFICE. So it took two trips to this office to send back a TikTok item. I also was informed that the walk in passport service is out of order. They are only doing passports by appointments only, and the appointments are somewhat on hold at the moment. Furthermore this location is short staff, and not hiring at this moment. Which is so contradicting hence the large a s s banner outside hanging saying passports appointments walk in's available here. Customer service is good, and friendly. PS this is near town and country, I can't believe this location has been here the entire time, and I did not have a clue this location even existed.

I had no clue this post office was nestled right in my area. It still has the same old-school…read moreuniversal look as its other counterparts. I wanted to mail off something to my mother and luckily I brought everything in myself and only needed to send it. I was shocked that standard shipping is $10 these days, however, luckily things move faster than they used two years ago. The workers are very nice and helpful as sometimes other post offices in the area aren't that professional anymore. So now I know moving forward if I ever need to mail anything, I will come back here. PS they also do passports! Go get you one.

In and out, quick and easy. A bit small, but staff was fairly helpful. Of course I could just have…read morelower standards from what I expect from the post office, but it was the friendliest staffed USPS I've ever been to, at least compared to the ones in NY and NJ.

This is the best Post Office I have ever been to. They're a 5 Star Post Office for a reason!…read more The entire staff is so nice/helpful, it's clean and the line always moves efficiently and quickly. There are like three Post Offices closer to me but I always drive to this one when I need to go. Truly Katy's best kept secret!

Welp, it's time to find a new post office box somewhere far from here…read more I opened this box years ago when I lived in Katy, and I have been contemplating moving it downtown. My only day to come here is on Saturday and this is the typical scene, only one employee working with a long line. The heat must be on high. Gasp!!! Very disappointing in such a great area Town and Country Centre.

Absolutely the slowest post office ever. Postal person…read morespent more time just talking while 15 people waited in line.

I couldn't believe there's a full-service Post Office in my neighborhood. This one is on South…read moreGessner Road and Westpark Drive. The strip mall has a mixed shop. Next door is a laundromat. Customers were using the post office entrance to load and unload. Today, there was a man sleeping at the entrance. Not sure if he was waiting for his mail or he was just a transient. I only came here to drop off a piece of mail that was normally taken care via online payment system. So, nothing to brag about me coming here today. Just like a typical post office.

Most post office stations have a bad rep for attitudes. But the nice lady at the counter name…read moreMs.Burley was kind and patient with everyone. I can understand why someone people have a whole attitude. And that's because it was hot!!!! It felt better outside. But that was my only issue