I dropped off my rebate pending ( for $450) iPhone. For about five business days, FedEx did not show receiving item. The lady, not wearing a mask and having NO COVID protection apparently was stressed and snippy with me for asking for receipt. I was concerned that iPhone went with someone else but finally it showed being picked six business days later. Apple and FedEx have "found" my iPhone and a rebate is coming back to me. So I guess don't add to the owners stress, honey catches more flies than vinegar ( both owner and customer). Note: I never went to confront her. Guns don't kill People, you know the rest. Whether I'd use her again is iffy. If I need FedEx, I'll go to FedEx as I go to the UPS Store. My first review reflected my angst. I have deleted it. I have used this PostNet in the past with 5 star staff. I presume COVID has forced the owner to make cuts so cautiously give them a try. GET A RECEIPT AND CHRCK FEDEX TRACKING BEFORE YOU LEAVE THE STORE. MY RATING WENT FOM 1 to 4 1/2 STARS. COVID sucks. WEAR A MASK AND CARRY 70% alcohol hand sanitizer. Use N95 mask and change it every two used days. Be safe read more

POSTNET in Prairieville is terrible!No accountability on their part. Used them to ship two packages on the same day and one was shipped to the wrong address and never recovered (they typed the wrong address on the label) and one was lost either by them or FedEx. Was reimbursed for only a fraction of what the items cost. Will never do business with them again. Everyone be warned! read more

If I could give a Zero stars I would! The owner and apparently only employee is extremely rude and unhelpful. I dropped off 3 packages on the same day. One with UPS, USPS & Fed Ex. Everyone received their package except the one to UPS. I called Postnet because the online package tracker only showed that a label was created. I know I dropped it off. It never left the store. When I spoke to the owner, she said that a different number came up under my name. After jumping through several hoops with UPS, they said the other number went to Amazon in PA. I didn't return anything to Amazon. My book was going to a different company in TN. Mary, or Marilyn or whatever her name, was the OWNER, was was EXTREMELY rude and would not help me. She basically told me it was my problem and they weren't liable and if it had been there it went out. Wouldn't admit that THEY may have made a mistake. Was just set on her fact that it went out and repeated that. Never offered me any help. She was abrupt from the get-go. If you want your package to arrive at it's proper destination DON'T USE POSTNET! If you want good customer service DON'T USE POSTNET! If you do, you are doing it at your own risk. After reading the other review posts, apparently the almost exact thing happened before. Hmmm. Maybe they need to be more careful when doing their data entry...or maybe get someone that can do it correctly and stop trying to make the customers do their job! Edited to add: Seeing as how the box I used to ship it was a Bath and Body Works shop, I don't see how it could have been to and from Amazon, which is where the UPS number you provided me was tracked. You've lost my package and need to accept responsibility for your mistake instead of blaming the customer. Especially since you didn't ask for any facts. You were combative from the start and very rude at the end. Plus you are just assuming...and you know what that does... read more

There aren't words to describe my gratitude for Melissa and this store! I have never used the services of a PostNet store before but I found myself with an unusual and emotionally charged custom printing need recently. I also had to have it delivered within a week and at a price I could justify for a small personal quantity. The cost estimates I obtained online had large minimum quantities that were obviously intended for businesses and I definitely didn't need 500 items at a price of $600 ++. After having attempted to obtain custom quotes from the big online printing companies, none of which responded, I took a chance at walking into to the local PostNet to see if they could at least direct me to a local printer that could provide the services I needed. I was nearly in tears and discouraged by this point. Melissa could easily have turned me away once she learned my printing need was a service they did not offer. However, once she learned of the purpose of my request, she personally went out of her way to contact vendors within her network and in an hour was able to provide me with a reasonable quote/quantity that could be completed just in time. I am so grateful that Melissa and PostNet took the time and effort to give me personal and special service. They have certainly won my loyalty for future printing and mailing/shipping needs! read more