"I had a very frustrating experience at this office regarding billing transparency. I was…read moreexplicitly told beforehand that the service would be free to me ( covered by insurance) yet as I was leaving, I was suddenly charged $40. The only explanation I received was that the person at the desk was 'new.' While I understand staff training takes time, patients should not be hit with surprise fees because of internal mistakes. I chose this practice based on the initial price quote and feel this was very unprofessional." I will not be returning to this business!

I've been to Dr. Morill's office a few times now and have always been impressed with the service…read moreI've received. The front end staff are knowledgeable and friendly. It's so easy to make my appointments online and the times have always been honored and I've never had to wait. Dr. Rice is the best eye doctor I've been to. She's knowledgeable, thorough, kind, friendly, and overall is a dream to work with. She takes the time to go over my questions and explain exactly what is happening during the exam. I can not recommend this office enough- between the friendly staff and excellent doctors you will be treated very well!

Just had my first eye examination at Blackstone Valley Eye Care. I was very impressed with the…read morecenter, the staff, the technology and their wide selections of eyewear. The staff there were all very friendly and professional. I was also really impress of how modern the center is, for example; receiving an email and text to remind you of your appointment. This place had some really advanced and sophisticated instrument for eye exam. It has been a couple of year since I had an eye exam and I did not realize how advance the instruments are now. Dr. Kenyon was a true professional. He gave me the most thorough eye examination I have ever had. He really took the time to explain everything to me, which really help put all my worries about any issues with my eyes at ease. He even help me pick out my new pair of glass. I will be making appointments at BVEC for my wife and 2 kids soon.

One of the best experiences I've had at an eye care center! I've been a long wearer of glasses,…read moreprevious offices would give me slack for having frequent repairs/replaces for myself or my 2 of 3 children who wear glasses. BVEC has been so easy to work with from scheduling appointments, insurance coverage, selection of frames and payment plans when I needed it. I often recommend this office to my own patients! Their costs are affordable and the staff are consistent, knowledgeable and patient!

As a commercial pilot, it doesn't get more important than my eye sight…read more I have been coming to Dr. Stimac since 2007 in Manchester. He is by far the single most trusted eye doc, I have worked with period. His knowledge is simply amazing, and despite my continual questions, he patiently answers them all. He also has the ability to view my digital pictures back year-over-year to track the progression of my eyes. I could have my eye seen by anyone in the country--I continue to choose Dr. Stimac--because of his command of optometry.

Dr Stimac is very knowledgable. He understands patients' needs and how insurance works. He values…read moreyour time and very accommodating to our inquiries.

Absolutely fantastic experience at Visionworks! I popped in between my daughter's appointments with…read morebarely any time, and the team went above and beyond. Cathy helped me navigate pricing with my insurance and limited eyewear coverage, applied discounts, and made everything feel easy and stress-free. With the help of my daughter selecting my frames, we were able to finalize pricing and place the order--all within my tight window. Cathy was friendly, efficient, and genuinely helpful. So glad I stopped in and can't wait to get my new glasses!

Using my husband's account to post. I went to Visionworks in Franklin last week for sunglasses and…read moreeye glasses. The gentleman that helped me pick out my frames was a great help. He put the frames aside for me so that when I went back for my eye exam, and I cannot say enough wonderful things about Dr Johnson, my glasses were all set to be ordered. Dr Johnson was honestly the most thorough with her exam, and I have been to both Optometrists and Ophthalmologists for eye exams, she beat them all. Upon checkout, the young lady that helped me could not have been nicer. I highly recommend this Vision Works in Franklin! Barbara B.

I was referred to Dr. Haworth from a long time patient of his who said, "He's great, I think you'll…read morereally like him." He was right. I now tell anyone who is looking for an optometrist to go see Dr. Haworth. Not only is he personable and kind, he truely enjoys interacting with his patients. He explains what each test is and what is going on. And his staff are awesome, too. They are all very kind and understanding. When I was 5 minutes late this morning, I apologized and the receptionist responded, "It's saturday morning, don't worry about it!" When she noticed that I hadn't been able to come in to pick up my contacts- an extra pair I had asked for to hold me over til my appointment- she said, "You should have called! We would have mailed them out for you!" Just a great experience, every year. If you need a new eye doctor, look no further!

My husband has been seeing Dr. Haworth for years and suggested that I make an appointment as well…read moreand wow, I am so impressed by his entire office. Dr. Haworth is kind, caring and his team is equally great. While I was waiting to be seen I overheard their staff making phone calls to confirm appointments for upcoming days and they went the extra mile to confirm insurance coverage on their patients behalf so that there were no surprises. They also send text messages reminding people of their appointments, which for an anti-phone person like me is wonderful. Their office is clean, spacious, and welcoming. I am thrilled with my experience there and would highly recommend to anyone who is in the market for a new eye doc. If I could change anything it's that it did take about 2 months to be seen as a new patient, but now that I've been there I can't imagine going anywhere else.

The staff was great and very kind and patient. plan to get surgery there next month…read more We especially loved Dr. Adam's and Dr. Lou.

Horrible business. Always busy because they are so slow and don't care at all. The woman who takes…read morethe order for eye glasses should not be working there. It's so aggravating dealing with the people that work there. When I voiced my concern a woman behind the counter, (who was too busy filling her face) she just said "oh" and put her hand up as to say not her problem.

I've never had an issue with this office until yesterday. It's too long of a story to get into. The…read moreonly reason I gave 2 stars instead of 1 was because I was greeted very nicely. Aside from that, I was unimpressed by everyone there. I have reviewed the office on Google as well...Their response was comical.... "We have reported this to Google and reserve the right to subpoena Google to obtain your identity, at which point we will follow our standard policy to pursue legal action for slander and defamation." I seek out another eye care place that has a more organized staff and who doesn't switch up your care to charge you more.

They didn't schedule all of my Tests when I went to the…read moremilford office like they should have. But I did get to see the doctor and he told me what he thought was wrong. So i had to see the doctor next time in franklin.the dr wouldn't see me because the tests we're not done the milford office like they should have been.So I had to make an appointment to have more tests done in another office before the doctor could see me. And that would be a month away.I was very concerned because I had a swollen eye. When I did go back, I had to go to the Franklin office.Wait was extremely long and I asked what the problem was.And they gave me attitude. But the way they treated me was horrible. In the meantime , I am worried about the condition of my eye. I knew I wasn't going back there , so I found another eye doctor. I got a appointment pretty quick appt in Mass Eye and Ear in lexington. They listened to me and took me in pretty quickly. I was relieved. And for the wait time at franklin they told me that they said it would take two hours from the minute you came in until the minute you left. They said they told me that in my never did. That there was only when 1 Dr. covering everyone. And that's the way it is all the time. Yeah its called over booking. What a stressful day. Find another doctor to go to please.

Excellent care! Dr. Hrach is very knowledgeable and compassionate and fully understands and…read moreexplains well any of your eye issues. I've been with Dr. Hrach for quite awhile. It is always an enjoyable experience due to Dr. Hrach's great personality!! :) Highly Recommend!!

I have been seeing Teresa Hrach for 4 years, and she's the…read morebest Optometrist I've encountered over my 57 years of bad eyes. She had identified and corrected problems in my eyes, that other optometrists and ophthalmologists had missed. This is very important to me, because I count on the sharpest focus of my eyes for my profession. Optical engineering. So I know what I'm talking about, she has the newest and highly technical optical equipment around, and she provides the best Ophthalmological experience. Highly recommended.

Dr. Trieu is a treasure. Smart, funny, and beyond competent. She made some excellent referrals for…read moresome ancillary eye issues as well as providing excellent tips and exams. Just for her I'd go here even without the great prices and customer service (the entire team is friendly and knowledgeable). That said the prices are fantastic. Though I seldom buy frames there my 3rd party frames are treated with care and delivered in a timely and professional manner. I've had over 10 pairs of glasses prepared here over the last five years. I expect I'll have an equal amount over the next five year period. Easy, fast, reliable and cheaper than most alternatives.

Dr. Linh Tu Trieu, OD is one of my favorite doctors. She is intelligent, professional, intuitive,…read moreand a pleasure to see. Her office is immaculate, IT relevant, and perfectly appointed with every modern technology imaginable. I've been with this doctor for approximately four years now and am so glad to have found her. Also shout out to Ron and Tim at the optical counter. Best customer service I've ever had at any optical business. Always provide A+ service!

I've been a patient of Dr Young Kim for over 15 years and I trust him with my eyesight. He is a…read morethoughtful and caring doctor who takes his time to insure that you are on the correct prescription for your eye ware and/or choosing the correct contact lenses.

Dr. Kim is a pleasure to go to for an exam. He is professional, knowledgeable and caring. He…read moreexplains all the testing and what he is looking for. As I age it is important to have someone who understands the aging process of my eyes and his recommendations are very helpful. He is always available with any questions and takes his time explaining his answers.