Great experience dropping into this UPS STORE. Their service was friendly and quick to assist…read more There wasn't much of a line so maybe that helped expedite the process. I asked if I could use their tap to seal my package and the guy assisting me provided me peace of mind telling me he'll be able to take care of it for me. Great staff. A/C on the perfect setting. I would come.here again for any UPS business.

Ian helped me. He was kind knowledgeable and patient with me…read more He is a great employee. He needs a raise

Hidden gem! I usually drive by on autopilot, but I needed DHL services and their website gave this…read moreas a local option. No long line, that by itself a total score. Super patient, THANK YOU for all your help!

I've been a customer here since 2016, and for many years everything ran smoothly under the previous…read moreowners, George and Kay. I never had a single issue with them. Since the new owner took over, the level of professionalism and reliability has changed dramatically. My last three visits in November were all problematic. On one morning, the owner arrived about eight minutes late, and another customer was waiting with me. On the other two mornings, I arrived at 9:00 AM (their posted opening time) and the store was still closed at around 9:12 AM. I never saw the owner arrive on those days, and I eventually had to leave because I couldn't wait indefinitely. I have photos documenting these late openings. These late openings were not isolated mistakes. They formed a clear pattern over multiple visits. After failing to pick up my mail during these three visits, I stopped going in person because I could no longer trust that the business would open at its posted hours. Because of these repeated delays, I asked the new owner to confirm a 9 AM pickup time for my remaining mail. I wasn't asking for anything outside their posted business hours. I even gave a wide range of possible days. Despite that, my messages were ignored for two full business days, even though I replied within a couple of hours during their business hours. When I finally received a response, it was a single word "Monday" with no apology, no explanation, and no acknowledgment of the previous delays or missed openings. The communication was consistently cold, minimal, and unprofessional. Update: I went in on 1/26/2026 to pick up my remaining mail. The owner arrived at 8:58 AM, and I was finally able to collect everything. I asked for a one‑month refund because I was unable to access my mailbox on two separate mornings in November. I waited until around 9:10-9:12 AM both times, and the store never opened while I was there. When I requested a refund, the owner responded by saying, "I called you," even though I never spoke with her. Regardless of whether she called, the issue was that I physically showed up during posted business hours and could not access the mailbox I was paying for. The time I lost waiting outside cannot be recovered, and her response showed no understanding of that point. This experience is completely different from the reliable service I received for years under the previous owners. After 8-9 years as a customer, I ultimately decided to cancel my account because the service under the new ownership no longer meets basic expectations. Everything in this review is based on my actual experience, with photos and message timestamps to support it. I also want to note that the current 4.6 rating on Yelp was built over many years by the previous owners, George and Kay, who were consistently reliable and professional. My recent experience reflects the new ownership, not the service that earned those earlier reviews.

Responds quickly and answered all questions. Even called me and gave an update on the shipping…read more Top notch service.

We bought one of their mailboxes years ago and have been very happy with it. Recently, we bought an…read moreinsert lock box and it was easy to install. We bought it because of all the mail theft going on these days. The insert box is made from brass and is sturdy although someone who is determined could break in. I can recommend this company for a mailbox.

The service was great and the photo quality was also amazing. I would come here again to take…read moreanother passport photo.

I didn't know they offered apostille and notary services until I looked them up online today, so I…read morewas pleasantly surprised to find out I could come back here for those too. I've been coming to this PostalAnnex for years whenever I need to mail something internationally. I've also had passport photos taken here and even renewed my passport through them. Every single experience has been smooth, and everyone has always been friendly and helpful. A special shoutout to Jamie. She is absolutely amazing! Her customer service has been consistently outstanding over the years, and she's one of the main reasons I keep coming back. It's so rare to find someone who is always so kind, super knowledgeable, and genuinely willing to help. Because of her, I've referred several friends and family members here without hesitation. If you need shipping, passport services, notary, or apostille assistance, I highly recommend this location. And thank you, Jamie. :)

Abbey helped me with my Amazon returns this morning right after she opened the store promptly at…read more8:30. She was extremely pleasant to interact with and very knowledgeable about what needed to be done to complete the transaction. Thank you so much for your help, Abbey!

Purchased items at an auction needing cross country shipment. The individual I spoke to was…read morepersonable and professional. Estimate was done immediately. Pick-up/packing/shipment was within 5 days of purchase. Packing for the items purchased was excellent. You cannot comment on value because of the atrocious increase in shipping cost because of current fuel cost...it is out of the stores hands. Items arrived in great condition even though weather delayed, thank you! I would definitely recommend this UPS store!

I needed some documents notarized and the service provided at this UPS location met my needs…read more Antoine, who did the notarization, was super friendly and helpful. The overall process was quick and easy.

It's always disappointing to come to this store They are just simply cold and just gives you the…read morecold attitude. I've gone to other UPS stores and always welcoming and always offers to help seniors like me I hope they realize someday that they maybe employees but they stay employed because of us. Not coming back to this store again . Will go to the ones that appreciates our business.

Easy and quick for fingerprints! Highly recommend for anyone who needs a quick serviceread more

They are not as experience as they tell you over a call. As a company advertising as one the…read moreleading passport photo requirement, we ended up in LA with wrong photos for our EU passport. We paid for 2 sets of photos for almost $60 that had to be tossed out.

TL;DR: Please don't go here for any reason. Service is extremely rude and seems like some family…read morerun business with their own rules and accountability. Sure it seems like a shipping center that might do FedEx and UPS drop offs or whatever but just do yourself a favor and go to literally any other location. It's a terrible experience from before you walk into the door until you leave with a bad taste in your mouth. Yes the obnoxious signs in front of the store are intentional and heavily enforced. Lady will immediately yell at you if you don't have a mask. June 2023 but whatever I guess. Just wanted to drop off a container for FedEx with an already attached prepaid shipping label but lady wouldn't take it. Went to a different FedEx drop off center nearby and they took it. I guess their shop their rules but I truly don't understand how they're still in business...

Walked in to drop off 2 returns through their FedEx services…read more Was given a hard time for not wearing a mask. When it's not required or mandatory by county or state. Guy was rude and didn't care about taking my boxes unless I bent over for him with a mask. Asian guy had no quality service or cared about helping out when that's his job. Previous people before me walked out with their boxes also