Staff is friendly! Everything we ordered tasted fresh. My 7year old loves the kids sandwiches.

My sandwich was purchased for me on a recent visit so I did not get the full experience. It tasted fine although the ingredients tended to blend together and I could not tell exactly what kind of meat I was eating. And after all isn't it the star of the sandwich, bread was good, condiments and add ons good too. But for the price it should have been great not just good. read more

First timer and as someone who goes to Panera Bread and all those Franchise sub shops. This is my top 5 just for the sandwich. Ordered a grilled chicken with lettuce tomato & avocado and to me it's a hearty sandwich compared to Panera and Firehouse . The mac&cheese is stick with Paneras those. I dislike the white cheddar cheese they use at Potbelly. Otherwise definitely delicious!! read more

I love potbelly's sandwiches, It's been a family dinner staple forever! However this location is hot for miss for me. I've been here multiple times and sometimes it's great other times it horrible. I always get a wreck everything on it. A few times I've had the peppers be completely left off or other ingredients missing. The issues seem to only be when placing mobile orders. If you're craving a sandwich I'd recommend going inside instead of mobile ordering! read more

For my first time being here I would say it was good. I liked the atmosphere of the restaurant. The service was good. I didnt know where to order my sandwich and felt like I got yelled at that im supposed to order at the other line. I had to repeat what I ordered 4 times because the workers didnt communicate with each other. The food was very good. I would come again to try a different sandwich. read more

Really need better people working here. theres no excuse ignoring people coming in or not looking up to help if someone looks lost/confused. There is zero customer service, no hello, no eye contact. Management-- train your employees to have good customer service. It goes along way! You will lose business over the unwelcoming vibe. read more

From some bugs in my Wreck sandwich that we ordered for pickup from Potbelly's in Normal. Stay clear of this place. read more

Potbelly - Bugs. Just ordered the Wreck from Potbelly's in Normal. Came with some bugs. Never will I get anything fro this store again. - Sandwiches Near Me - Normal, Illinois

I am frustrated as to wby corporate won't answer my Twitter question when you have the menu in store and I can't order the same thing online. What can be done? Thanks! read more

My low rating is not because of the food quality. Food is always fresh and delicious. And I wouldn't have normally left a review, but this is the third time my order was not correct. Mostly missing items and I am not going back to pick those items up. read more

The employees at this location were crazy nice, and the food was piping hot. I know it's a chain, but this location was great.

I love "The Wreck". And I really ought to try more sandwiches there. The only thing I don't care for at Potbelly is their milkshakes. Super thin and runny, and I like a nice thick shake. But I'd go there for sandwiches anytime. I like them much better than Subway. read more

This is a great place to get a sandwich as they have a variety of sandwiches to get for a good a price. They don't charge very much either if you want to add a pickle or avocado to your sandwich. I love how it's made fresh right in front of you. The sandwiches are made quickly which is great so you don't have to wait long to eat. My go to is the turkey club as I love bacon. They give you a lot of meat in your sandwich and it fills me up. I always look forward to eating here and grabbing a quick bite to eat. read more

Not a bad sandwich shop. For my first sandwich I got the A Wreck signature sandwich. I was thankful they allowed me to switch the cheese from Swiss, but was disappointed they didn't have pepper jack or American cheese. The sandwich was toasted and although they have a decent selection of toppings it's probably half of what Subway has. If you like spicy you must try the hot peppers! Overall, satisfied and would lean for Potbelly over Jimmy Johns. But the lacking cheese and topping options was a let down. read more

The food was pretty good, picturesque. But the layout and service could be improved. I got the new menu items, the fighting Philly. I loved the sandwich itself, very hearty with great steak meat and other condiments. Also, have to love the $1 HUGE pickle. Yummy. However, the line can be confusing. It is a failure version of Subway order line. The employees didn't explain to us about the food and how the ordering works, despite that it was my first time there and did not know what to do. Also, the employees did not communicate with each other, you'd have to repeat your orders to 3 different persons as they started building, in the process of building, and charging you in the end. read more

Workers there weren't helpful or attentive put in an online order then ended up waiting 10 minutes there anyway after putting in my order 25 minutes earlier then ended up making a completely different sandwhich from what I had ordered read more

This Potbelly's is right by the Illinois State University campus. If you have ever been to a Potbelly's before, this is just like the others. It shares a building with Noodles and Company as you can tell from the sign out front. I have been trying to eat more vegeterian options when I can and this is one place where I pick the veggie. I've found that after all of the toppings, I can't tell the difference between a turkey and veggie sandwich anyway. You'll want to avoid the veggie if you dislike mushrooms though, because that's the "meat" of the sandwich. If you're ever having a lunch meeting and would like to order some food, I'd recommend checking out the options Potbelly's. I can't remember exactly what it costs, but you can order a case of sandwiches (like an upscale Whitecastle) along with cookies, sides, etc. read more

Potbelly - Sandwiches Near Me - Normal, Illinois

This is the first time that I have ever been to Normal Illinois. I wanted a submarine sandwich so we gave it a try. customer service at this store was beyond unsatisfactory. No sign to tell you where to order where to pick up where to pay. The person looked like a manager grabbed signs off counters without saying excuse me. My daughter-in-law got a hair in her food. None of the makers of the sandwiches were wearing hair nets. The lemonade and the coke were both out, we ended up just getting water out of the machine for an overly priced meal. The sandwich makers did not make eye contact and sid not have any customer service welcoming skills. The the person that took my $100 bill from me did not count $84 and change back. Very disappointed. read more

Love this place. Mobile app pickup orders are so fast and its my go to place for lunch when I go in the office. Usually I'll order the wreck with nearly everything on it, but sometimes I'll opt for the italian. I've had all the soups which are kept hot even for togo orders. Thanks for all you do! read more

This place literally forgets to put meat on your sandwich. It happened once and I was pretty chill about it. then it happened again. Not chill about it. The sandwich is named for the meat on it and they forgot the meat. Ridiculous. The second star is just in case they remember the meat then its actually good. read more

Solid ! This is a great place ! Sandwich, soup, salad , or a shake ! It is all good ! My favorite is an uptown chicken salad with no blue cheese sub provolone with no fat vinaigrette! The best sub is a wreck ! Top your meal off with a cookie or Zapps chips ! read more

Tasty toasted sandwiches in a strip mall next to Starbucks. Everything was clean and the ingredients were fresh and abundant. Liked the bread choices. The albacore tuna was better than most sub shops. The hot peppers really made the sandwiches special. read more

By far my favorite sandwich from a chain. The wreck is the best option. They now offer Mac n cheese now, which is actually really good. Plus you can get double bacon on it as a topping, which just sounds fun (it tastes fun, too). Definitely a great place to stop for lunch. They also have live music from time to time, and it has always been good that I have noticed. The staff is great here, too, and they guarantee that you go through the line in less than 7 minutes, so if you're on a time crunch this is the place for you. read more

A group of us ordered in for delivery today. Everyone who ordered customized their sandwich is some way, added soup, milkshakes and desserts. Upon hitting "submit", I assumed this would be a train wreck for the store. We were all pleasantly surprised to receive everything correctly, and HOT! It's currently a very cold, wintry day, and the soup is steaming!! The delivery driver was SO friendly!! Thank you, Potbelly, for the delicious lunch! read more

Not my first visit to a Potbelly, and I'm still not really impressed. Sandwich selection is limited, as are the veggies you can put on it. The price is comparable to Subway. The atmosphere is great and the service is friendly. This is located near the colleges and a big apartment complex that caters to students. So the decor caters to the colleges as well, with college logos on tables and walls. Parking is extremely limited; it shares a lot with a Noodles & Company in the same building. Obviously designed for a walk-in student crowd. Nothing bad, just not outstanding. read more

We ordered online and when I got there to pick up our two sandwiches I had to wait another 40 minutes just for two sandwiches. The food was mediocre, and one of the sandwiches wasn't even a sandwich that I ordered. The whole experience was just awful. Don't see myself coming here again anytime soon. read more

Went to this place after a recommendation, but was very disappointed. First there isn't any place on the menu that tells you they charge you out the ass for toppings: at least not that I could see. The bread was mega dry, and despite having several different meats on the sandwich, they skimped so much all I tasted was Mayo and lettuce. Subway is so mediocre, but still a much better option given how expensive this place is. read more

We like Potbelly's food a lot, but we won't be back soon. Only one of the 5-6 employees working at lunchtime today was wearing her mask correctly. The rest had their masks under their noses and chins. Young patrons may not find this a concern (though they should), but the rest of us may want to eat elsewhere for a while. Wish I'd taken a photo. read more

*pre gluten free days* Seriously delicious sandwiches. Whatever kind of mustard they use is incredible. "Mustard...incredible?! " you think to yourself. YES, self, this mustard is outstanding. Italian sub on wheat...soooo delicious. The location of this Potbelly was relevant to my college-daze interests. If you happen to be gluten free now, check out their website for salad info. They have all allergens listed for you. read more

Chain chain chain, chain of food! Consistently decent. Bean soup was nuttin special after the dude RAVED about how awesome it was. read more

They have some of the best soups and sandwiches I've tasted in a long time. I highly recommend stopping by a Potbelly's especially for their ham and swiss and broccoli cheese soup. read more

Definitely a go to for lunch and dinner. Delicious sandwiches and recently have gotten addicted to their chili and mac n cheese- try them together sometime. The real reason we go here- their Oreo shakes and dream bars. Always quick service and friendly employees too. read more

Potbelly has really good food, and this location has a particularly good atmosphere. Their Wreck sandwich is the best thing on the menu. I like the live music at this location. It creates a nice ambiance. read more

Always great food. Thank you for enforcing the guidelines for wearing a face covering. I see so many businesses not enforcing their mask policies. read more

Poor customer service. They closed down the ice cream machines at 8 when the place doesn't close until 10. I felt like I was being rushed when ordering. They were in a hurry to get people in and out so they could leave. read more

If you tell me something is outstanding, there is a level of expectation to be had....sadly you were wrong. Your sandwich and soup were not anything close to outstanding... read more

writing this review is making me hungry... if you like a toasted sub, skip Quizno's and hit up Potbelly's. Either location and you'll get the same amazing Potbelly sandwich. Both parking lots suck so you'll have to deal, but top sandwiches to recommend are the Italian and the Wreck. Amazing flavor, great ingredients and who doesn't love toasted bread and melted cheese. If you still want to keep your New Year's resolution then you can get your sandwich Skinny... less bread, less cheese. But if you want to make the resolution crowd jealous then get it BIG. Pretty much double everything. The Oreo Shake is totally worth it since they give you mini oreo cookies with it. And grab a bag of kettle chips... regular style pairs great with a sandwich. Potbelly's also has the best selection of canned, bottled, plastic'd drinks aside from your typical fountain drinks. So if you prefer your Root Beer in a bottle, wish granted. read more

We never come to this area without visiting Potbellys. Sandwiches are delicious and their chocolate chip cookies are fantastic.

This place has a nice menu. The tomato soup was really good! But I didn't exactly like the wheat bread. Most of my group liked what they had. read more

My kids and I came from California to visit family in B-N recently. We stopped at this Potbelly to get sandwiches to take to the pool. Because we were unfamiliar with the Potbelly chain, we didn't realize that the sandwiches were automatically toasted. We received our sandwiches and when I mentioned I had wanted a cold sandwich, the manager quickly and in a friendly, offered to make us new ones! Great customer service and the sandwiches were tasty too! read more

This place is always busy but the food is typically quite good. It is a little pricey.