This is a great location. I drive by another one on my way home, because I like this spot. Super friendly service. My order is always ready and prefect. A very well managed place. The Wreck is my fav here. read more

Based on the good reviews, we ordered two toasted Italian subs to go tonight. They are horrible. Stale, dry cardboard like bread. Lunch meat tasteless. Threw them both out. Don't bother ordering from this place! read more

We love the Novi Potbelly's professional caring and friendly staff as well as the consistently delicious food items! Potbelly Sandwich Shop is always our go to for delicious sandwiches, sides, and desserts! We were happy to discover they consistently provide friendly professional service and went above and beyond to accommodate our food allergies. They always use a new / clean cutting board, a new cutting knife, & changed their gloves to ensure no cross contamination while making our sandwiches. The bread is soft yet toasty and the meats are not salty, the veggies fresh, the cookies soft! You will not be disappointed with their foods! We will be returning to Potbelly's. Thank you Potbelly for the wonderful service and food! Thank you for caring about people with food allergies and providing safe accommodations! We appreciate you! read more

Employees were good, food was fine but the place needs a deep cleaning. Not sure I would go back because of the lack of cleanliness.

Extremely disappointed today. Potbelly is my all time sandwich shop however today I placed an online order. I ordered the usual, itallian with extra tomato and extra onion. Mustard, mayo and red wine vinegar. I received one tomato no red wine vinegar and (possibly) 2 small slices of onion. My boyfriend got a wreck and was satisfied with his. They were closing early due to holiday hours, however I arrived 20 mins prior to closing, doors were locked. About 5 employees were inside. When I attempted to enter they all scurried to the back after looking at me. I went back to my car and called the location. No answer. Made sure I selected the correct location and that the order was debited from my bank account (it was). Next thing I know they opened the door n tossed my order on the ground. Again, huge fan of potbelly, will probably never return to this location. Service = 0 stars. Food = 2, only because my boyfriend liked his. Maybe go with jersey Mike's instead of this lovation location. Not a happy customer today. AND I had a free dream bar (potbelly points) which was also not included in the order. read more

I did not try the potbelly sandwich shop on grand River. The one that I went to was on Rochester Road near Walton Boulevard. One side tried their sub sandwiches and other items I was very glad that I did. This particular potbelly sandwich shop hand, one of the best subs from Oliver that I have had before at different times I tried five different kinds of subs and all were excellent. They always have a smile on their face and a very courteous. This place in Rochester Road in Walton Boulevard is always well lit and has a nice friendly atmosphere. read more

Grabbed our staff lunch today. Got one beef sub, lettuce and tomato on a white bun and 3 meatball subs on white buns, all were regular sized too. The meatball subs were enjoyed and filling. $48.25 for 4 subs. We were able to pay online via the PB website. Quick and easy and not a far drive from our store too. read more

My Sandwich was perfect and tasted amazing. I kept it simple. Cold, Roast Beef w/Swiss, Onion, Lettuce and their Red Pepper Ranch!!! You really can't go wrong with this one. And if you don't like spicy food, just swap out the Ranch for a topping of your choosing. Friendly Staff. Establishment was kid friendly and very clean. Spaciously large, low lit dining area. Highly Recommend!! ...and they say it's just a sandwich... yummm LOL read more

This location is always steady and they have decent customer service and friendly staff members. They seem to have the system down and they serve their customers well. The restaurant keeps their tables clean and the place is in good condition. One thing that I suggest is that they put your sandwiches in a bag. The customer always has to ask for a bag, even for many sandwiches. Potbelly sandwiches just aren't as good as they could be. The concept of nice bread, meats and veggies, all warm and toasty is what people come in for, but it is just ok. The sandwiches need more ingredients, more meats and cheeses, you shouldn't have to get a "big" to have a decent amount between the bread. Most people want more than just a thin layer of fillings, especially for the price. I bought three sandwiches and three chips and it amounted to $49. I had to upgrade to a big. That's a lot for a meal of sandwiches, I say too much. Because of this, I do not frequent Potbelly. I think they can have a better bang for the buck! read more

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Consistently Poor Service. I've been a fan of Potbelly for years, but I will never visit this location again! Some employees at checkout are UNBELIEVABLY rude and disinterested in working. You just might have to wait for one of them to finish scrolling amlisly on personal phone before you can checkout. The last 2 times I went at lunch rush, the tall woman never puts her phone down and avoids working. This time, we went to Chick Filet across the street and had a 5 Star customer service experience. Highly recommend! read more

The food and service is amazing. I think this place has wonderful subs. Jimmy Johns can't compare with this

Had the "Wreck" as was extra hungry. Large. $13 ish. All toppings. It was well toasted, warm and a hearty amount of meat. However it was a bit dry, so next time I would get a soup or some sauce. They gave me some mayo packets, which did not do the trick. Overall sandwich was as billed but would not get it again. But service good and timely. read more

W potbelly's. Good food. Good service. And good place to eat in it's really amazing. 10/10 potbelly's.

Good helpful staff. Fresh bread , fresh deli meat , fresh veggies equals great sandwich. It was good fresh sandwich. read more

Ordered a skinny Italian, thin cut... bun was less than 4 inches and even with thin cut bread, could barely tell there was meat. They put half the normal amount. read more

This was my first time trying Potbelly sandwiches. The menu was posted and easy to navigate. What gets problematic is the actual ordering of the sub. It was a Friday night around 830pm and not busy at all. After my husband and I placed the order, we moved down to the payment counter. The worker asked what I wanted and I thought that the sub on the menu would come with toppings listed. This is misleading and confusing because you have to ask for every single topping. The tall countertop doesn't allow you to see what the workers are doing which I'm also not a fan of since you can't see what is going on your sandwich. The sub was pretty good. It was $20+ for 2 subs made into meals with 2 drinks and 2 chips. read more

Potbelly - Mediterranean sandwich - Fast Food Near Me - Novi, Michigan

[2.25 Stars] My introduction to the Potbelly Sandwich Shops was through a catered business lunch. A few minutes before the pre-arranged time, a box of halved sub sandwiches, in a variety of basic (ham, turkey, roast beef and veggie) varieties arrived. The sandwiches appeared a bit jostled and soggy from the trip, likely more a consequence of food delivery than it was a fault of Potbelly. The sandwiches all had relatively little meat and much bread, and the roast beef was a sickly gray color. Those quibbles aside, taste would be the test. Despite its lack of quantity, the quality of both ham and turkey each registered as being good. The various sauces and dressings were well-chosen for their support of the respective protein. As indicated by their visual appearance, both saturated bread and excessive vegetation degenerate my overall impressions of Potbelly Sandwiches, but they weren't bad. I don't believe that the Potbelly chain has expanded into the New York Metro Area, so this might have been my first and last encounter with yet another sub chain. read more

Food was amazing. The chicken was amazing and so was the bread. The Italian sandwich was great. I got the skinny and the portion was size was good so was the price. A little too much bread but overall it was pretty good. Definitely recommend coming here. read more

Potbelly - Skinny Chicken Club on Flatbread - Fast Food Near Me - Novi, Michigan

Overpriced, under flavored and the tables were dirty. I think that sums it up pretty well there. The staff that I interacted with were all very nice. My bill was almost $17 for a pop, sandwich and macaroni. I was told the Macaroni was worth the trip in, it was terrible. No flavor at all. Possibly the worst I've ever had in a restaurant. The sandwich was decent, but smaller than it should have been for the price. They weren't busy when I stopped in, yet tables hadn't been wiped down and most were dirty. read more

Potbelly - Fast Food Near Me - Novi, Michigan

Out of turkey? Out of chick peas? Whatever sandwich I did get was awful and not worth anything! The salad was ok, but used humus instead of chick peas. Not really a texture I liked. read more

I went here with my mom today because I had a free sandwich coupon, and she had a free cookie coupon - we got these at the Ann Arbor art fair, back in July, and have been procrastinating upon using them, but they expire 12/31. I love Potbelly's pizza sub but they seem to have changed up the recipe - it used to be just mozzarella, tomato sauce, and mushrooms and pepperoni, so I'd have them hold the pepperoni (less calories for me). Now it's all of those plus capicola and meatballs, so I told the employee at the counter that I wanted "no meats" on my sub. What I got was a PLAIN sub (only sauce and cheese) so luckily I asked the 2nd person on the assembly line to re-add mushrooms. It was packed when we got there too, around 1:30pm on a Tuesday (but during winter break for some people). The cashier was very pleasant though, and made up for the sub error a bit. This location gets 3 stars instead of 4 from me because the bathroom was a bit messy (paper towels on the floor), the trash was overflowing when I went to throw out my sandwich paper (though to be fair, I saw an employee emptying it a few minutes later), and the table we sat at was kind of sticky on top. There was also a pretty, um ... phallic drawing on the table that looked like someone had tried to scrub off, but it was still plainly visible. (I'm no prude but ... really?) I'd come back here when in the area because the food is always good, but IMO this was a 3-star Potbelly experience rather than 4-star for me. read more

I got here and ñ they were out of bunch of things. They were out of turkey and chicken. They were out of milk for milkshakes. Really unhappy with the service. First time coming here and the employee had an attitude. We sat down and the employe was mopping around our table??? Some guy who came in almost slipped. Will not be coming here again. read more

First time here recently. It was 2:30 and I was surprised at how crowded it was (with many middle school age kids). Waited in a long line with my sandwich in hand to pay. (they could use 2 cash registers) The staff were pleasant and efficient, but this cavernous place was annoyingly noisy. There were many loud machines (for cold drinks, etc) and loud music. It was difficult to talk with the staff. The acoustics were horrible. I had planned to eat there but did not. The sandwich was mostly bread with little filling. read more

i am very disappointed the app nor the website were allowing me to place a order and when i called iwas told they could not take a phone order. they suggested i try the app again and so i did and again it would not take the order. so since i could not place a order there i went elsewhere and will continue to go elsewhere. read more

Love the sandwiches and salads at Potbelly's.... that being said, it shouldn't be that hard to get a two item order correct! A standard Wreck salad with no-fat dressing isn't that hard. However you get home 20 minutes away and the dressing is wrong is a major miss... and not driving back to switch. Hence the full flavor review. Make sure to check your takeout food before you go here... they're batting 1.000% on bad orders. read more

We had Mediterranean sandwich which was pretty good. It was fresh delightful and tasty. We had a lunch plate too. The deal is great. You have an option to select any 2 from the menu -soup, pasta along with the sandwich. We loved it and would want to go back again there. read more

I enjoy Potbelly and their salads because they are full of good for you stuff, and the house made non-fat vinegarette is so fantastic I wish dearly that they sold it by the bottle. Their sandwiches are tasty as well, although they are nothing out of the ordinary - basically just run of the mill variety deli sandwiches, but made with better ingredients than you usually find at a chain sandwich shop. Menu is relatively small. However, they could probably knock a dollar off the price of everything on their menu. Little pricey considering, as I mentioned before, their menu is small and consists of pretty standard items. There have been a number of times I have had to clear my own table of crumbs/dirt from the previous diner. In their defense, Potbelly can get pretty busy, but I think keeping tables clean is something that needs to be kept on top of, regardless. Also, most locations hire local musicians to play during peak lunch and dinner hours, which is a cool idea in theory but not so cool in practice when I end up rushing my lunch just so I can escape the 19 year old pimple-faced kid crooning Green Day's "Time of Your Life" 5 feet from my table. Overall, props to Potbelly for serving higher quality food than your average chain. But other than that, they're nothing too special. read more

Walk into Potbelly's and just feel the love! The service is excellent and the associates seem to be having a great time. They service salads, soup, chili, hand dipped milk shakes but are best know for their toasted sandwiches on regular or wheat bread. Order your sandwich, move down the line and tell the next person what you want on it. In my opinion, you absolutely MUST try it with the hot peppers! They make the sandwich! But if you're chicken, ask for a side of the peppers and dribble the oil on your sandwich to get a hint of the flavor. Not all hope is lost if you wont try the peppers. My boyfriend is a picky eater and gets a "wreck" with just mayo and he loves it. "The Wreck" is the sandwich that put them on the map. Great food, low price and excellent service deserves 5 stars! I have not one bad thing to say about Potbelly's. read more

This is my Friday lunch spot! It has some awesome sandwiches and wait is not bad! My fav: Mediterranean and Roast Beef. read more

We do not have potbelly where we live and we tried potbelly on a visit to Detroit. Pretty good sandwiches, good environment. All around pretty good experience. We came here twice on our visit. Service was fast, prices reasonable and food was good. read more

I don't recall the last time I was here. But I like the atmosphere they created, with the exposed brick walls and exposed piping in the ceiling, like an urban loft. Sandwiches tasted good and weren't badly priced. The ice cream sandwiches looked promising, and I actually ordered a pickle that was good, too. Our table was really sticky, like someone tried wiping up a soda spill with an unclean rag. Oh well, we ate off the wrappings the sandwich came in (which stuck to the table, haha). I would come back here again. read more

Came in with my daughter after one of her school athletic practices and realized we were minutes away from the store closing. I Felt guilty and half expected the staff to seem annoyed but everyone was super welcoming, didn't rush our order, made great sandwiches, and even offered us a free cookie on the way out. I normally don't write reviews and this was nothing earth shattering but they deserved the recognition. read more

Too many hot pepper just a bit much. My fault for not paying attention. Other things were pretty awesome.

Love the sandwiches here the TKY is the best! Just wish they would clean up the eat in area, have to bush off the seats and tables before you can sit down. Today it was quiet, plenty of staff but crumbs everywhere! read more

My boss likes this place a lot so my department orders from this location quite a bit. Without fail, they get at least 2 items wrong every time we order so we have to call and complain. Unfortunately they never mess up the boss's order or we would probably stop ordering from here. Most recently, they messed up my grilled cheese w/peppers and tomatoes. How in the world can you mess up a grilled cheese? I will say the food is good...when they don't mess it up, but the frequency of mistakes is ridiculous! read more

Potbelly - Fast Food Near Me - Novi, Michigan

We have frequented this location alot so I was surprised to see I had not written a review - whoops!! My favorite sandwich there is the Mediterranean Veggie add hot peppers, onions, and pickles. The zippy hummus is the best. It is smooth and spicy at the same time! Get it and then thank me!! My hubby likes the wreck because it has all the different types of meat and he's a meat n potatoes man so it's a perfect fit :) They also have great bread, it's got a good crunch and holds up really well to all the toppings and sauces. I recommend it if you're in the mood for a good sandwich. They are awesome!! read more

I Love potbellys. I always get the wreck fully loaded. The hot peppers are delicious. I come here for lunch quite often, and even though they are always busy, they really push their food out quickly. read more

I'd never been to a Potbelly before, but there wasn't a single thing wrong with the experience. We were greeted at the door by a very kind woman offering very generous samples of their newest sandwich as well as a new smoothie. The line was very long but it disappeared quickly, certainly due to the quick and capable staff. I had the chicken salad sandwich: full of flavor and very filling. My partner had the bbq pulled pork which they do very very well. The multigrain bread was super yummy. Clean and inviting. I definitely would return. read more

wish i would have known that it was honey mustard i was getting on my sandwich instead of regular mustard. wouldnt have gotten it if i had known. please change it on your menu/website to honey mustard because not everyone likes it. read more

It's a good chain lunch place. My second favorite in this area, East Coast Subs is much better and just a mile down the road...