The sandwiches never miss. I love the chicken pot pie soup. This location is always clean. The only reason they don't get a five is the service. I'm not a Karen or even ever rude because if I was I'd give them a 2. They are human and not everyone is always going to be in a good mood but honestly. I've been there 10 or 15 times and there has always been some sort of snotty attitude. I feel like it's the area because they deal with snobby people all day they just take it out everyone. That's why I've let it slide. So if go there just be warned and don't take personal. read more

Placed an order 4/15 for 2 mediterranean sandwiches through the app. Estimated to be ready at a certain time but picked up close to 15 minutes after that time. If I knew that I would have come later. Sandwiches themselves were tasty. Good spicy hummus on the bread and chicken was not tough. It was toasted, but by the time I got home, it was cold again. Ambiance was clean, service was ok besides the lack of timeliness. There was a sign that said 8 minutes from line to Sandwhich - definitely not the case. read more

Potbelly - Mediterranean - Sandwiches Near Me - Troy, Michigan

I ordered online and my food was ready quickly. The apple walnut salad was good. The dressing and the sugar coated walnuts were on the side. Nice mixed greens but very large pieces which were hard to eat without cutting it up. The grilled chicken was like the precooked chicken that comes in a bag. It is not the best chicken. Amble items on the salad. Nice seating area but we didn't eat there. read more

Potbelly - Apple walnut salad - Sandwiches Near Me - Troy, Michigan

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Right away I loved the vibe of this place, from the small bookshelf that greets when you enter to the beautiful choice of typeface on the door...I could tell this is gonna be my kind of place. Old school vibes man. Then you get in there. There's an old school fighter jet hanging from the ceiling, plus a bunch of old timey and vibey photos on the wall. I went with my friend. He's a potbelly head. He got the Italian on white with everything but onion. I followed suit and did the same, but with onion because I like onion. We both got got Zapps chips voodoo flavor because I had them once in Portland and they were awesome. Today wasn't the same but I'll have them again. Now the sandwiches were great. Awesome bread and meat and cheese and toppings. Heated up too just how I like it. We sat down at a table under a wooden canopy, great craftsmanship and quality materials for sure. Our table said "Enjoy Detroit" in a pseudo Vernon's font which we thought was pretty cool. It was very distressed, old school vibes man. Overall I would give this place 4 out of 5 stars. Great for the family or for just a chill hang with your boys. read more

Potbelly - Sandwiches Near Me - Troy, Michigan

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It was my first time dining at this Potbelly restaurant. We dropped by for lunch, and the place was packed. Staff was friendly, the tables were clean, and our sandwiches had fresh ingredients. Overall, we had a great experience! read more

Potbelly - Sandwiches Near Me - Troy, Michigan

We continuous come back here for the great service and tasty sandwiches & shakes! Ever since moving to Troy, we stumbled upon this sub shop and it's been our favorite by far to get a quick bite to eat for lunch or sometimes even dinner. We frequent the "Wreck" sandwich and flop between the chili, mac and cheese (sometimes combined with the chili too), and the cheddar broccoli soup. The chicken tortilla one was our favorite but it got taken away for some reason and replaced with a chicken pot pie one. Not sure if that's all Potbelly or just this one, but that's been our only huge bummer thus far. The shakes are also really good. Strawberry is my favorite and chocolate is my wife's. The little cookie on the top is also a nice touch. If you're here during lunch hour, order ahead or plan for a little bit of a wait. This location is in a business district hub, so it can get pretty busy but the workers do a great job every day battling the lunch rush. Great location, come hungry, leave happy! read more

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Lori (Loreesha) ROCKS!! My order is always accurate, taste amazing and customer service rocks because she is always confirming the orders are made correctly & all with a smile! Try this place out if you haven't!! 10 read more

Never had them before so wanted to try. It was pretty good, I like that they have more veggie options than Subway and offer Hummus too. If you are vegan there is definitely better sandwich you can create here than at Subway. I like that they offer different salads too and many soups. Before going vegan I remember trying their sugar cookie and it was amazing. My only complaint is that the sandwich is pretty small, next time I'll go with the big size. read more

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I've been to this Potbelly a few times, the most recent was this week when I needed to order the turducken sandwich + pumpkin pie sandwich for a blog post. Employees are friendly and when they found out I was ordering food for the purpose of a blog post, they asked me questions about my blog, which was nice. My favorite thing to get at Potbelly is the pizza sandwich, minus the meatball and capicola, and an IBC cream soda. This Potbelly also has plenty of parking, although getting into the lot at 5pm or later on a weekday can be a pain, as Crooks Rd. is very busy. Overall I'd recommend this Potbelly and I plan on coming back next week for a pizza sandwich, actually. read more

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Place is still a disastrous mess, they are slow AF with online orders and will now keep them out of site behind the counter... maybe remove the f'ing huge pickup rack then so people aren't waiting by it for orders your employees are hiding - jfc read more

I think Potbelly is a great sandwich chain. The food is always fresh and prepared with skill. However, it does not matter how good the food is if what gets delivered is wrong. We had a lunch order for 11 people which took about 30 minutes to input online. I didn't mind inputting the order because at least you know the establishment has the correct order. The order came on time and I was happy I pre-tipped 10%. Once we started unpacking everything it was noticed we were missing not one item but three. Two salads - a farmhouse chicken salad and a medi chicken salad - and a raspberry tea. That was 22% of the order in terms of cost. I called and we got the missing food delivered. However one of the salads was still missing the dressing. Ugh. Potbelly did give two free sandwich coupons but I'm not even sure the two people that were affected will use them. Actually three people were affected. So the missing drink person got no coupon. If this were the first time, I would over look it. But this is at least the third time I've had problems with deliveries from this particular establishment. They do try to smooth things over with cookies and coupons but never a reduction in the bill. Not worth the risk in my mind. (240002) I'll post a pic of the bill. read more

Potbelly - My big order that didn't get delivered right - Sandwiches Near Me - Troy, Michigan

Let's be real. Sandwich shops are everywhere and it can be hard to decide which ones are worth your time and money. While I enjoy several, I always love when we decide on Potbelly! Every time I come here the service is fast and friendly and the staff members are helpful and seem to *gulp* ENJOY their jobs! The food is just so good too! I've had almost everything on the menu! My go to options now are the chicken and cheddar or the Italian and i am never disappointed! The atmosphere is funky and fun if you decide to eat in. One thing you should not leave without is an oatmeal chocolate chip cookie! read more

Potbelly - Ham and Cheddar - Sandwiches Near Me - Troy, Michigan

So I ordered online I'm particularly picky about my sandwiches o don't want it soggy so I picked light toppings so when I went to pick up my sandwich and got back to work. When I pulled my sandwich out the bag and it was Leaking I was so confused and disgusting because why is it that wet ? I couldn't eat it couldn't take it back long day still hungry l, terrible experience read more

Potbelly - A soggy sandwich I didn't ask for the A Wreck - Sandwiches Near Me - Troy, Michigan

This potbelly is always soooo soo good. Never had a bad sub from this location. I always get the original wreck on white. I also love when the Mayo, mustard, and oil all comes together and starts leaking out of the sandwich lol read more

Potbelly - Original wreck on white - Sandwiches Near Me - Troy, Michigan

I have never had a good experience here. My coworkers wanted to order so I gave it another shot. The bread was extremely hard as though it had been over microwaved. The BLTA had the smallest, thinnest tomato, hardly any to speak of. This hard, "sandwich" was mostly lettuce. I will never go back. read more

This store is located in a little strip mall. Employees were friendly, service was fast, great food! I always get my favorite sandwich, the wreck on wheat bread at any potbelly restaurant. read more

Ok fine, 3.5 stars. I'm fussy about my subs, and Potbelly is on my short list of places that do it right. Now mind you, I really like them, and how they do things, but sometimes I feel like they've lost their touch and gone a little corporate since they came out of Chicago. I still love them though, so that's a bonus. I drove a little out of my way last night to come here because they are good. I went with the Whack sub, which was tasty all around. Last time I ate at Potbelly's, I went with the hot peppers on it and didn't realize it had Jalapenos in it, so I got the peppers on the side. Place is spacious and the food is good, menu is great and so are the prices. You can't really go wrong with these guys and I really like how they do stuff. No prefab food here. read more

This is probably the worst Potbelly I have ever been to. (Crooks near Big Beaver) Terrible service. No one looks you in the eye, they yawn and talk amongst themselves about how tired they are. Great. Who isn't? People in front of me got their order, people behind received their order....they forgot mine somehow. I understand that we are all human and we make mistakes, but this is the 2nd time this has happened at this location. These employees think they are too cool to do their jobs apparently. Last time I ever visit this location. Lots of other places to go and spend my money. I give this place a BIG THUMBS DOWN. read more

This is my favorite sandwich shop. I would recommend the meatballs sandwich or the grilled chicken with cheddar. If you want a soup you have to go with the Broccoli cheddar which is amazing! Service is fast and polite, the place cozy enough. Couldn't ask for more. read more

Potbelly - Meatball sandwich is the best. - Sandwiches Near Me - Troy, Michigan

Greatest sandwich I've had in a very long time (Turkey club, Italian seasoning). The Oregon shake was great as well. Fast service by the guy peering the sandwich,shake and ringing me up. read more

Fast, good food. I ordered A Wreck Salad (my standard order at Potbelly) and was pleased, although they didn't give me croutons. My strawberry shake was also good, though a bit runnier than I am used to and only had one buttercookie instead of two. :( My boyfriend ordered a "big" pizza sandwich, but it wasn't very big or filling for him. read more

I almost always order from the app. Got the big ham and cheddar. Excellent as usual, this place is crazy packed from 11:30-1pm during weekdays. But most of the time the food is delish, fast, friendly and efficient. I come here often. You will not be disappointed. read more

Really can't go wrong with potbelly. It's the perfect quick,delicious sub shop. I LIVE FOR THEIR COOKIES! I always get the Italian sub and this time I tried the chicken enchilada soup which was good also. read more

My hubby's favorite sandwich! This is my first visit though I thinks it is quite great sandwich and personally it is better than subway sandwich!! read more

Potbelly in general is fantastic. However, I regularly have a problem with this location not responding to orders made on the Potbelly App. Recently I placed a order -- stood at the "quick online order" counter -- for 5 minutes - - when I was finally acknowledged. Then got an OH NO - I didn't see your order.....I'll go make it now. I watched 2 groups of people come in and leave with their orders before my online order was subsequently (and poorly I might add) made. I use lots of online apps so I don't have to wait - -but that does not work at this location. I might add - -I use it at other locations with no problems at all. read more

Their Roast Beef is the only sandwich I have tried there thus far that I felt is pretty good. The Grilled Chicken and Cheddar is okay and I'll get it on occasion, but I typically stick to the Roast Beef. The Chili was okay, but was a bit too loose for my liking. If it had had more than just beef and a few beans it would have been better. I also added cheese to it for an extra $0.50 and all they did was put a quarter of a small piece on top. That combined with the already $3.50 cost for just a cup is not really worth it in my opinion. Back on the topic of price, Potbelly needs to be a bit more competitive. Spending close to $14 for a Sandwich, Cup of Chili and a Pop is a bit much. I really have to be in the mood for it or else it just is not worth it. Potbelly to me is and always will be Jimmy Johns less important toasted Cousin. read more

Ordered online, got half a scoop of macaroni called they told me manager was too busy to talk to me you guys are awesome read more

Potbelly - Craft Your Own Mac & Cheese - Sandwiches Near Me - Troy, Michigan

Alright place to grab a quick lunch and a bite to eat. +: A lot of selection of sandwiches/grinders. They're nice and warm which makes it a very distinct sandwich with flavorful taste. -: The Sandwich is a bit on the smaller size. For a guy like me, two sandwiches would make it a lunch for me. All in all, a nice sandwich joint. read more

Pretty good food. Got the Cuban with pulled pork which was enjoyable. Large sandwich and chips for a little over $10..can't really go wrong. Won't be coming here everyday, but once a month fasho! read more

I hate to give this place 2 stars because 2 stars sounds baaaad, but I'm going by the descriptor of "Meh. I've experienced better." The line to order was long (but it moved quickly) and the staff was nice...but the sandwiches were just okay--I would have been equally happy (or maybe even happier!) with a $5 footlong from Subway....or for the same price, a sub from Quiznos. It was a nice lunch, but nothing I feel the need to repeat. read more

This location can get busy at times but they whip thru the line pretty quickly. But I've been there other times when it's completely dead inside. The workers at this location are really nice also. Other than that it's your typical potbelly- the sandwiches are yummy. Not much else to say. If you haven't tried one of their milkshakes I'd recommend one, they're almost $5 each but they're really good. read more

Love this place - especially the grilled chicken and cheddar - with extra hot peppers, which are spicy and perfect. This location runs like a machine at lunch - these folks work really hard and fast, are super coordinated with one another timing-wise, yet they are still friendly. Always know the line will move fast and lunch will be great. read more

I love Potbelly. I have never had a complaint about their food. Always a good experience. However, today I learned to NEVER order delivery again. They use a 3rd party (i.e Door Dash, Postmates, etc), to make deliveries, which I was not aware of. I stopped using these kind of food delivery services because there is always any issue. Today's issue was that my delivery took 1 1/2 hours to be delivered (2.6 miles away, 7 minutes in a car). On their website you can only order 1 hour out from the time the order is placed. I did not see an option for a shorter delivery time. So my expectation was to get my food within the hour, not 20 minutes past the exact hour from the time I ordered since I was not that far away and I tried to order closer to the end of the lunch rush. I Only ordered a salad and cup of soup, so nothing complicated. (I don't know how their lunch rush really is as this is my first order from this location). I called about 10 minutes after the one hour had passed and they let me know that they handed my food to the delivery person 20 minutes prior to my call. Another 10 minutes passed and I started to dial to ask for a refund since the wait time just became ridiculous, and then finally I was notified my order arrived. At this point, I'm hangry and pi**ed off. I wish I could at least take my tip back. I had to heat the soup up again, since it was barely warm. The salad was fine, but there was wilted, old, spinach mixed in it and I was give a 2 oz. cup of dressing that was not even full. The salads are big, so I expected a least a little more. Overall, my expectations we're obviously too high. If the delivery person was making multiple trips, they should have prioritized better. I suggest if you want to order from here to avoid delivery and get a carry out or just eat inside. read more

Ordering was okay but why shuttle people in line to order just to go the same way you came in to get your food? Sandwich was luke warm, shakes were cold and the consistency of a creamer. Literal worst shake I have ever had. read more

Fresh, fast, and has great hot peppers. This place is just simple good for a sandwich shop. You can say it's the same as others, but others are just the same as it. It's a toasted sub shop, don't compare it to cold cuts or a place with a flipping microwave IMO. The difference is the fact they pump out great hot subs, with really good soups, all while making damm fine cookies, and shakes. Their oatmeal chocolate chip is awesome, and sugar cookie is one of the best around without going to a bakery. That's a nice add on to a simple sub lunch that I can appreciate on the go. Subway / JJ cookies are total dumpster trash compared to Potbelly. I do wish I could get a whole pickle like at JJ though. Most recently I had the Mediterranean sub. It was hummus, roasted red pepper, artichoke hearts, cucumber, and feta. I added grilled chicken, Italian seasoning, tomato, and pickles. Fresh, and yum! Chicken adds $1 to base price of $5 for regular size, $6 for big. Sub sizes are on smaller side though. read more

I visited this location today and the person who was at the first order area, who starts the sandwiches, was barely wearing his mask over his mouth and definitely nowhere near his nose. I turned around and walked out. I know it sucks to have to wear a mask, but ESPECIALLY when you are making food for other people, it's important to be respectful of the current situation that we are all in. My job also requires me to wear a mask all day. I do it because it's safer for myself and others and I know it won't be forever. I know several people who have died from COVID-19. Only one was elderly, which is bad enough, but others were not elderly and had no underlying issues. But they were still suffocated to death by this disease because they and/or people around them were not respectful of the safety of others. I chose two stars for "could've been better" because I love Potbelly, but we can all do better. We will be back, but not any time soon. read more

I normally love this place. I went in today, there were four people behind the counter and only one person ahead of me in line. After her order was taken, the guy continued to make sandwiches and I stood there for five minutes. The guy making sandwiches never said I'll be with you in a minute or took my order while he made her sandwiches. Meanwhile one other person was standing there waiting for something to come down the conveyor, and the other was organizing stuff. All I wanted was a salad which someone could have been making, but instead I stood there waiting for him to acknowledge my existence. So I left read more

Awesome food, great soup, and perfect live music. I wish we had one near us in Ohio. Definitely will be stoping by again next time I'm in the area. read more

These people are rude and awkward. I took my wife and our nephew in this location for lunch about two weeks ago. It took forever to have our order taken, and once it was, it took about ten minutes for this "fast food". The sandwich was decent, but not worth the wait and rude staff. I wouldn't recommend this location. read more

I've had a lot of subs in my life: Subway, Quizno's, Jimmy John's, and many local ones around the country. But I still have to claim that TOASTED is always the way to go! Basically how you do it here is you pick the bread and the sandwich that you want. Then go to the next step, post toasting, and request what you want to dress your sandwich with. Be cautious with the oil because they really just pour it all on there, so much that it seeped through my bag later in the day. I got the "A-wreck" sandwich on the recommendation of some ladies behind the counter saying it was the most popular sandwich. Of course it would be! There are four kinds of meat in it: salami, roast beef, turkey, and ham. Their "hot peppers" are pickled jalapenos that are actually spicy! No room for wimps here. They regular is not as big as I thought and they don't even load it up with as much meat that would warrant this kind of crowd. But the regular does end up being enough for one person and it was such a truly tasty sub. I enjoyed every bite and I'm even staring at my other half right now, at 11pm, debating whether or not to eat it even though I had already brushed my teeth. What a dilemma. I love the selection of chips and drinks they have; simple offerings that help put the meal together. But let me give credit where it is due... to the FRESHLY BAKED COOKIES! I chose the Chocolate Brownie Cookie and it tasted as good as it looked. Thin and chewy. It was pretty true to its name since it tasted like a brownie in cookie form. I'll gladly come back. read more