My original vet was Doctor Scott Cosenza who we had been using for years. PAWS unfortunately has been going around picking different Vets. It is actually owned by a Management Group. We were absorbed when they acquired Dr. Scott's practice. We stayed because of Dr. Scott because he was that good a Vet but as a whole we were very dissatisfied with PAWS. The service their is terrible in that they are very pushy. They like to tell what you need to with your pet and the reason is their prices are way higher. They want you to use their online store for prescriptions which usually run about 20-30% higher than other options. If you're not willing to use their online store they try to make it more difficult to get your prescriptions filled. And it's not just me. I won't name names but I have spoken with a number of employees there who actually stated "We understand where you are coming from. Ever since we came under the current management group our prices have risen quite a bit and alot of our longterm customers have been very unhappy. Unless you like overpaying for your preventive medications and people being pushy and telling you what you need to do I could not recommend this Vet to anyone. How can use or listen to a Vet that you don't trust. They talk about "Trust" but I think it's just a tagline. I don't think they really understand what that word means. read more

PAWS took care of my 13 week puppy the same day after he had a reaction to diet changes that coincided with a possible reaction to his vaccinations. They took excellent care of him and gave me recommendations on everything. (Greatly needed as a new dog mom) The prescription for his belly and a probiotics were provided at the visit without a painful checkout process. I was grateful for the affordability and convenience along with the entire team's excellent customer service. We found our regular vet for Kane the Corso He started feeling better the next day & had regular stools within 3 days of meds & probiotics read more

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I took my new Furbaby here for the first time. Each and everyone who encountered me spoke, had smiles on their faces and was genuinely concerned about the well being of my pet. The technicians to the vet were amazing. They explained everything that they were doing along with after care instructions. read more

Potomac Animal Wellness Services - Clinic storefront - Veterinarians Near Me - Indian Head, Maryland

PAWS is the BEST. I was out of town, and I have a scheduled dog walker for my 1-year-old male rottweiler. When the dog Walker got to my house, she realized my dog had vomited in his crate. Once he was let out of the crate, he began to stumble as if he loss control of his limbs and passed out. She was unable to arouse him, so she called me. My nearest family member was at least 2 hours away. Long story short, the dog Walker was willing to take my dog to the vet because his condition was getting worse. She looked up the closest vet, and it was Indian Head. Now I know that they are not a fully equipped emergency facility, but something is better than nothing. When I called to give them a heads up that my sick dog was being brought in, they immediately told me to go somewhere else that they couldn't help him. I explained the situation that I was out of town and the dog Walker was doing us a favor, they still turned him away and told us to take him to their sister office PAWS, which also is NOT an emergency facility either, and had less staff than Indian Head. I called PAWS and explained the situation to them, and they told us to bring him in, and they would do what they could. PAWS saved my dog's life. He had ingested some type of toxin. If it weren't for my dog Walker and PAWS, my dog would no longer be with us. My dog was stabilized until my family got there, and then we took him to an emergency facility, and he was kept overnight. Indian Head has piss poor customer service, and they don't care about the lives of their animals or their families. I will NEVER go back there and would not recommend them to anyone. Dr. Ketchum, Malik, and the front desk staff are amazing. They care about the animals as if they were theirs. Thank you guys so much. Kedo is feeling so much better and we owe all to you. You now have a fore er client read more

Potomac Animal Wellness Services - Kedo after receiving excellent care from PAWS. - Veterinarians Near Me - Indian Head, Maryland

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I have taken my dog here since he was a pup and I have moved far away now but I will still take this 45 to an hour drive just for them to see my dog. I love Shylah who has literally watched my dog grow up and the care that all the PAW staff has provided for me and my dog. Denim does not like anybody touching him and probing him unless it's me but they have really made an impression on him that he willingly goes with them! Dr. Parkin did an amazing job on his eye surgery back in '17 and I'm so grateful for this team of people and hope they can continue visiting my dog Denim. read more

Potomac Animal Wellness Services - His eye surgery/ birthday. He was so over this cone but he could actually see - Veterinarians Near Me - Indian Head, Maryland

I recently scheduled an appointment with PAWS for October 6th, but I'm afraid I'm going to have to cancel. My husband and I can't bring ourselves to trust the care of our kitty-cat to them when they can't even handle their receptionist responsibilities. First time I called, we were trying to get an estimate and book an appointment. We already knew what we wanted (Annual wellness bloodwork, physical exam) and would have liked to book while on the phone, but they inclined to email us instead. The receptionist had my email down correctly, she repeated it back to me and I confirmed it as correct. We never got the estimate. A few days later, I called again asking for a verbal estimate for those two things. Apparently, they do not know the basic prices of common services at their own clinic without placing you on hold to look it up. It may seem silly to be frustrated over, but what should have taken less than a minute to answer took 5 minutes on hold. I have the prices of these things from my previous vets memorized, and I don't even work there. Anyway, after holding the receptionist told us the exam, bloodwork, a fecal test, and a heartworm test would be around $210. That's actually a very good price for all of those things. Though, I realized she'd given me an estimate for a dog because of the heartworm test. In her defense, she never asked and I never outright stated the pet was a cat. The price was more than fair though- quite excellent actually. And their practice was less than 2 miles from our house. So my husband and I decided to schedule. However, we were supposed to receive new client paperwork for Simba via email. Which makes sense, with COVID-19 and all. Most practices aren't allowing you inside with your pet, including PAWS. (Which is also why we are cancelling. Maybe we would keep the appointment if we could see how they are handling him, but that's not an option currently with COVID-19) I keep monitoring my email but have not seen any paperwork for our baby. She didn't say to expect it the day before or the day of. Just that paperwork would be sent over shortly to fill out beforehand. I have 5 years of experience as a receptionist. In the veterinary field. I've also worked at a 24 hour Emergency Veterinary Referral Center. Yes, your priority is current clients. However, if you are accepting new clients, you have to give them the same level of professionalism as you would your current clients. read more

Great group of people, we have been going to them for quite some time. The vets are excellent, they take the time to explain everything to you read more

No doubt these folks saved my dog's life. He was attacked by another dog and I immediately took him to the nearest vet [this location]. The staff was very friendly and assisted my dog with an extreme sense of urgency. The entire staff from, from the front desk to the doctors made me feel like my situation was a top priority. They were able to stitch my dog's wounds up and sent us home with the proper meds. He's doing great now. I will be coming here for all of his needs and appointments from this point on. read more

Potomac Animal Wellness Services - Veterinarians Near Me - Indian Head, Maryland

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the gave me one open chewable pill that was hard like a rock because the seal with broken and told me i had to bring it back to get another one like they thought i was lying. they changed my dog breed from a shitzu to a yorkie. i called to correct it first the paper work said shitzu then all the suddenly it said yorkie im like what they changed her breed. they told me i didn't have an appointment for one of my dogs when i got to my appointment but i checked my folder and had it on paper for proof. they sent me an email with a dog name i do not own. when i called they said it's a mistake and they meant to say bella* but it was a totally different name. lol they told me my dog had pneumonia it's been like 6 weeks she haven't gotten better yet from the antibiotics they prescribed twice. idk what to do she still coughing allday i'm scared honestly and i don't have money to keep paying for x-rays read more

Just the nicest people. We called with a minor emergency and they were all booked up, but they called back soon after a cancellation. Then they called after a couple of days to check in on our pup. We really appreciated the attentiveness and love in a time when we really needed it. read more

The staff accommodated me last minute the day I got my puppy! I was highly concerned her legs were having issues since she was falling and walking funny, but turns out she's just clumsy like her mom! I drive 40 minutes from DC to get to this clinic and it is absolutely worth it! read more

Parkin almost talked me into killing my dog. Let me explain l. My name is Sam Smart. I live with a 14 year old Black Lab named Caleb. When Caleb was 11 he lost use of his rear legs. He could not stand, walk and didn't even know when he was peeing. I took him several time to Parkins and he told him I had no option but to kill him or try and extensive costly surgery. I would leave his office carrying my friend weeping. Long story short acupuncture saved Caleb's life. He is happy and moble and lives his life. Well the whole time Parkin KNEW about acupuncture. If I had listened to Pakins Caleb would b dead. I can only wonder how many other animals and animals owners Parkins has done this to. Do not tryst him as far as u can throw him. Incidentally the surgeon that Parkins was trying to get me to take Caleb is a friend of his.. Not once did Pakin mention acupuncture. Not 9nce did he mention anything but surgery or putting Caleb down. That was my experience with Parkin. He did charge me hundreds of dollars per visit. He is not to b trusted read more

Potomac Animal Wellness Services (PAWS) offers everything an animal lover needs from excellent customer service to up to date medical practices! Potomac Animal Wellness Services (PAWS) offers services for you traditional house pets (ie. dogs and cats) as well as the more exotic livestock (ie. ducks and chickens) and pets (ie. parrots, tortoises, and bearded dragons). As the mother of several animals and an animal rescue volunteer, the extended service hours provided by Potomac Animal Wellness Services (PAWS) ensures the animals in my care can receive medical attention beyond standard 9 to 5 hours. Potomac Animal Wellness Services also provides customer with an application (for smartphones and/or tablets) which tracks individual pet vaccines, vaccine due dates, pet prescription refills, appointment requests, and messaging the PAWS Team all in one place! The app allows for even the busiest animal parents to maintain/keep up with their pet's health on the go. We take all of our animals to Potomac Animal Wellness Services (PAWS) but one instance made me a customer for life. One morning I woke up to discover my rambunctious feline had burst an abscess on his hind leg. I was upset and confused because I had not noticed any fluid or raised areas on him during his evening cuddles. I contacted Potomac Animal Wellness Services (PAWS) and they scheduled me to be in their office in less than two hours. The Vet Tech Shylah was reassuring and kind reminding me that sometimes things happen but their team would get my feline back to playful shape in no time! To help him heal, a Convenia Injection antibiotic was administered to make it so I didn't have to wrestle my cat to give meds at home. Potomac Animal Wellness Services (PAWS) also offers emergency animal hospital grade K-Laser sessions to speed the healing process. Within the week, my feline friend was almost completely healed and running around being silly with his sibling! The cost total for the sick pet exam, Convenia antibiotic injection, Clip/Treat the abscess area, and 6 K-Laser treatments totalled less than $310.00. If you are military, PAWS offers a 10% military discount. If you are not military but you are looking for an opportunity to earn coupons, Potomac Animal Wellness Services (PAWS) has a loyalty program: spend $100 and earn a sticker/stamp. Earn 16 stickers/stamps and receive a $100 reward/credit towards your account during your next visit! Between the quality of care, customer service, and financial sensibility provided at Potomac Animal Wellness Services (PAWS), I could not imagine taking my animal companions anywhere else! read more

The entire team is absolutely incredible. It is obvious that each associate cares about their patients and their parents. Dr Quiggley is absolutely a gem and she is truly so smart, so brilliant. One of my pups has a rare disease and Dr Quiggley figured it out and now the pup I thought I would lose at 1 is now 12. A plus is that my pups are obsessed with her and as soon as they see her, they try to maul her with kisses and love. Jessie, Shyla and Franklin are just a few of the awesome techs that support the practice and keep all of us so happy. Thank you! read more

This is very expensive place. When they first re-opened 2 years ago, I wanted to give them a try because they are closer to my house than my current vet. I don't think I ever got out of there with a bill of less than $400. So we switched all our pets back to White Plains Animal Clinic and Dr. Pressman, where are very pleased with level expertise, care, compassion and cost. (He really is one of the nicest/best vets we've known). But here's what's really behind my one star rating. Somehow my Basset picked up mange on her ears. Dr. Pressman prescribed Nexgard - which is not a drug he carries, so he wrote me a prescription on standard prescription pad paper, with his signature. I can order it online, but that takes several days to get here and my dog is suffering. I called the money grubbing PAWS clinic, to see if they carry it and they won't honor a colleague's - licensed vet's - prescription! They insist on seeing the dog and charging a office visit to sell me what is essentially flea and tick medicine for a dog that has already been seen by a licensed vet! What total jerks!! read more

I wasted valuable time and over $1500 dollars for care, only to be told once I, not them, discovered the issue that they refuse to treat my pet. Go elsewhere. read more

If I could give them 10 stars, I would! The staff is very accommodating, knowledgeable and experienced!! They treat my pets like family! The last place I took my cats lacked customer service, and I felt rushed. I wasn't confident in their ability to treat my pets with the exception of immunizations. Potomac Animal Wellness Hospital is now my go to place when it comes to receiving quality care for my pets. When you walk in, you see a picture of the owner's dog. Now what's the big deal, right? Well the owner's dog has since passed, but the picture is a tribute to his canine friend. That's personal and it clearly shows the love of a pet. That is exactly the kind of place that should be treating my pets!! You guys ROCK! Thank you for the awesome service you provide. read more

I love Dr. Quigley!! She is ABSOLUTELY the BEST and a true animal lover. She is kind to my canine and truly cares. I drove a long way because I trust her and she gives honest suggestions. She gets down on the floor and gets to your pet's level. I never feel rushed and she answers all your questions no matter how many you have. My canine had issues with her antibiotics and when I called they addressed my issues promptly and always called me back promptly. They even took into account my long drive and called around to see what pharmacy closest to me carried the needed medication. Dr. Quigley is an awesome veterinarian and you can tell she is working in her true calling. The veterinarian techs, front desk personnel and anesthetist are equally AWESOME!! They treat you and your pet kindly and in a professional manner. Definitely worth the drive. What a great team! read more

Our dog got into a fight w our other dog and we were told numerous things in Arlington VA. We asked friends for referrals after her first pet visit and told she needs a board certified surgeon and immediate surgery. We were referred here by a K9 officer and extremely pleased. Not only is the treatment non surgical but realistic and not trying to add excessive and unnecessary costs. So now we drive from Arlington VA to bring our three dogs here. Wouldn't have it any other way. read more

Dr Parkin is a great vet. Very knowledgeable and kind. He takes time and explains what is going on and gives options. I've recommended PAWS to several friends and everyone is very happy. The office is clean and has no smell. 10/10, would recommend. read more

We are a small feline rescue group based in Maryland. Recently, one of our senior cats was having difficulty breathing. It was a Sunday, and we figured we would have to use the services of a local veterinarian emergency room. The trouble with these places is they take forever to diagnose what is wrong with your animal because they want to do every kind of test under the sun, and they cost a fortune. As I was looking up their phone number on the Internet, I was lucky enough to find a full service veterinarian clinic, Potomac Animal Wellness Services, aka PAWS, that is open seven days a week. That's right. They are open for business most days from 7 a.m. until 8 p.m. Also, they have reasonable prices and the best thing of all, they care about you and your pets. Our cat, Phyllis, was very sick having been diagnosed with an enlarged heart two months earlier by our regular vet. We were heartbroken having to put her to sleep. Dr. Quigley and her staff were very sympathetic and supportive to my husband that day as he was the one who brought her to them. A few days later, we received a beautiful sympathy card signed by the entire staff at PAWS. If you are looking for a veterinarian service that realizes your animal could get sick outside the regular hours most veterinarians keep these days, then this is the place for you. If you are looking for highly skilled and compassionate veterinarians and staff, this is the place for you. The next time your pet gets sick or needs a regular exam, give PAWS a visit. They will more than likely become your new veterinarian. We highly recommend them. Your review helps others learn about great local businesses. read more

This veterinary office is under new management and the change has been great! Gone are the long waiting times (even with appointments) and weird hours (are they open in the evenings tonight or not?). Dr. Parkins has seen 4 of my cats. The most troublesome cat had a rare heart condition, but he was straightforward about his experience with this heart condition and referring my questions to the specialists when needed. Dr. Parkins was sensitive to doing as much monitoring as we could locally so we wouldn't need to drag an anxious cat up to the specialist in Annapolis more than necessary. He's also unblocked a young male cat's urinary tract, as well as more routine stuff like dentals, vaccines, and boarding while we moved (locally). I highly recommend him for any health needs that your pet needs. There's a second vet at the practice now, Dr. Quigley. I've only seen her once (a recheck/bloodwork for my heart disease cat). She was great during that visit (even though I was covered in cat urine). read more

Fantastic place! Our pets are our life and every struggle we have had with our pets PAWS as made seamless and taken all of the stress and pain away. More recently I had a family emergency with my family members pet and had no where to turn and PAWS was amazing about it and came through in a very tough time. This place is amazing! read more

Our usual vet is Dr. Quigley and so far our appointments with her have been wondeful. The wait times are super long but I think it is worth it because she is thorough, and remembers previous details about our puppy. Today was the first time we met Dr. Parkins and from the reviews I was expecting someone equally as wonderful. Instead I got someone who did not even bother to read my puppy's file, lectured me about my puppy's diet and food when what I came there was to get some relief for my puppy's teething pain. After a night of no sleep, a full busy work day (I telecommute), managing a teething puppy and rushing to make it to PAWs on time, I admittedly was not the most present owner, but the details are already on file. I did not need to debate or argue and be lectured on what my puppy was eating when his usual vet didn't even have a problem with it and we saw her only a week ago or so ago. Apart from this negative experience, all the technicians at PAWs are very professional and actually pretty sweet. I would definitely recommend coming here but ask for Dr. Quigley. read more

This place is the best! They really have taken the time to get to know my dogs and my dogs actually like going there! I don't think my dogs have ever been on an exam table-every staff member sits on the floor while examining them. This is much less scary for them. If you are looking for a vet, this is the place to go. read more

I took my 2 dogs here for the first time this week for shots and annual exams. First impression was great! Dr Quigley was very nice and she even sat in the floor with my dogs to give their shots to make them feel better, which I thought was very cool of her. Everyone from the vet, vet tech and receptionist were very friendly and professional. They have very accommodating hours which is great for people that work. I did not feel overly charged for the services provided, unlike some places I have been to. Definitely recommend this place! read more