Great service, product, and installation. The team had great communication, flexibility, and…read morearrived right on time.

Our initial experience was very positive, Kitchen and Bath Masters were attentive and patient and…read moreon the whole did a good job. We discovered an issue underneath the cabinets, visible with close observation.Our floor was uneven and their work left us with a gap underneath the cabinet visible from a distant front view. I should have seen it on completion of the work, unfortunately I didn't see it until I was deep cleaning six months later and noticed the issue. I contacted the company, they came looked at the issue acknowledged the problem told us they would email some solutions! I have yet to hear from them, I reached out via text again no response. A small issue we are still waiting for a response with a fix ,it's been about a month Today Kitchen and Bath fixed the above issue. The job looks complete and well done. Thank you Kitchen and Bath Masters.

Our dream kitchen is complete and we couldn't be happier. We worked with Kate Couchman on the…read moredesign and she was lovely. She was upfront about cost, and if I asked her opinion on something, she told me the truth! I really missed her when we weren't meeting with her every week. After her we got to work with Steve Endress the contractor. He also was amazing. So easy to deal with and always available for a question or concern. His crew is top notch and the work they do is incredible. We did a big renovation that included knocking a wall down, putting in new floors and re-doing a powder room.

This company has been a continual disappointment…read more We started the kitchen remodel process with a budget of $50,000 in January 2021. The design team was fantastic, and got us what we wanted within budget. That's where the good part ended. We waited 12 weeks for cabinets to arrive, and had been told prior to contract signing that the project with full demo, gut, new cabinets, countertops, and backsplash would finish in 5 weeks. We were told that the company was careful and would not demo the kitchen until all supplies were available. After 1 week of demo, we were told that the wrong sink base was sent, and we were on hold until the cabinet manufacturer sent a new sink base. That led to a 6 week hold on our project, with no kitchen for our family. Install was a nightmare. The team cut the crown molding upside down, built a new soffet that was visually out of true, had to re-tile the backsplash for it being initially installed crooked, cut the sink front with cut lines past 90 degrees, and could not install the Le Mans cabinet pullout correctly without me showing them the installation .pdf on the manufacturer website. The installer told us it would rub, and that was the "best he could do". They drug the upper cabinets across a dirty floor covered in drywall plaster and scratched the cabinet bottoms, which we had paid extra to be painted. Nicely Done had to call out a furniture restoration company and replace several cabinets which were beyond repair. Overall the five week project took 11+ weeks to complete. I'm writing this review because we called them back to fix the grout line between the countertop and backsplash, which cracked after 4 months. The same install team showed up and did a poor job of cleaning the old grout, and began using clear silicone instead of the color matched silicone. I'd rather go to Home Depot myself and do the job correctly than deal with them again. I'm done with the laziness of the project managers and install team. I asked point blank at the final walkthrough if we didn't pay enough money to get a better quality product. For $50K, this company leaves a lot to be desired. There's continually a polite excuse, but at the end of the day, they are happy to take your money and do a poor job. Look elsewhere for your remodel needs.

We just completed a full kitchen and bar area renovation. I can't say enough great things about…read moreexperience. The quality of their product surpasses all I've seen in other recent renovations. Their service is excellent from the designer to the contractors that put everything together. We liked that they kept us to our budget and that their promised timeline was met with a few days to spare. This was important to us since we wanted to go into our holiday season with this upgrade. Their website is transparent. You get a free in home visit and then a rough quote. Once we'd made decisions on products and accessories we were given a full detailed quote. Communication is so important to us and K&B excelled in this area. We sought out other quotes and looked at recent kitchen renovations from their competitors. No one came close to their quality, commitment to excellent service and communication. Check out our before and after photos.

KBF designed and installed (with their contractor Rafal) our condo's new kitchen and we love it!…read more When we recently downsized from a single family house to condo we realized the new space couldn't accommodate our stuff. David at KBF miraculously created a new design which (more than) doubled our storage within the existing footprint! In addition the condo's worn (and cheap) cabinets, wallcoverings and countertop were upgraded to beautiful, top-quality, products which will last us many years. Finally, KBF (and their contractor) easily navigated the maze of regulations and procedures required in our large building. Their skill, craftsmanship and professionalism were exemplary. THANK YOU!

We love our new kitchen! Thank you so much to Eunah, Isaac, and the entire team for their hard work…read moreand dedication in making our vision come to life. They were so patient with us and helped make our dream kitchen come true without breaking our budget. Furthermore, the team was quick and very sensitive to our schedules and feedback. Eunah was always available and was on-site every day to check the work and progress of the project. We had a brand new kitchen in just a few weeks and the level of professionalism was exceptional. Lastly, it was fun watching the renovation happen before our eyes. Their showrooms have various stone, hardware and cabinets to choose from that are unique and of high quality. We highly recommend WK&B and we will be using them again for any future projects we may have. Thank you!

Amazing job on our new kitchen Owners stay on the project personally! Quality cabinets and…read moreexceptional workmanship. You as a customer are kept in the loop of every detail. Delivery of finished kitchen was prior to original projected date. The kitchen is beautiful. The advice given was perfect! Thank you for an outstanding experience

Great work and after job completion they stand behind their work and products. I highly recommend…read more I had a complete bathroom redone from piping to shower, tub, toilet including all new cabinets and fixtures.

I went to Old Town Bath and Kitchen when I needed to replace the cartridge for my bathroom faucet…read more It was an older, higher-end model and come to find out cartridges were hard to get a hold of. Ed, the manager from Old Town B&K, was able to do it! Moreover, he did this over the course of 2 emails and a phone call. He was incredibly helpful in helping me maneuver all of this - dealing with a leaky faucet and a less than interested manufacturer. Unfortunately, the cartridge did not fix the problem and in fact my faucet leak became worst due to internal damage the plumber found. I was soon advised to simply replace the faucet. I emailed Ed and asked for help once again; I sent him a picture of my current faucet and asked what we he could do to help me find something similar. In hours he found multiple alternatives in a great price range - $250 - $350; this was half the price of the faucet I was replacing. The options were all great and I ended up settling on one that I love more than the original faucet. Ed was a savvy advisor that in a few short emails and calls was able to help me find a high quality and beautiful faucet that I love. He was simply SPECTACULAR - especially during a demanding work week and crazy travel schedule. Moreover, Ed worked swiftly to get me the new faucet in two days so I was able to get rid of the leaky one and have a fully operational bathroom again. Simply awesome. And while I feel the mark-up on some of the products seemed a little high, I would surely say it was all worth it considering the amazing customer service and counsel I got from Ed and the team! I plan to return to them for all my bathroom and kitchen needs in the years to come! They were fantastic.

Jose did an incredible job with my bathtub which was peeling! A complete professional who was able…read moreto get it completed in one session with minimal disruption. I will definitely be recommending DC Bathtub Refinishing to friends/neighbors and seek to hire him again in the future.

jose is a pleasure to work with! i reached out to him about refurbishing my tub and he delivered!…read morehe was very customer service friendly, meticulous and detailed. i am happy with his service and my tub. i will definitely use him again for my other bathrooms and recommend him to others. THANK YOU JOSE!

Staff is very friendly and helpful. Great selection of hard to find items. Very reasonable cost.read more

Here is what the edges of their so called "Baltic birch" look like…read more.. Could have gotten this junk at the big box store and not paid shipping. At least the big box stores take an inferior product back!

I initially reviewed this company over a year ago, but removed the review after the company reached…read moreout to offer to fix their issues, saying their priority was making sure I was happy. Then they completely ghosted me. If you want a space that fills you with regret and anger every time you enter it - choose Kitchen and Bath Shop. These folks are both incompetent at every level, and also some of the shadiest people I've ever dealt with (and to be clear, a former landlord of mine was literally a member of the Genovese crime family). There are too many issues to list within Yelp's limits. Briefly: 1) They can't install flooring or grout the floor properly. They came out to "fix" the issue multiple times and then just ghosted me. Loose floor tiles with crumbling grout ever since they "completed" the reno. 2) They will do a poor job. They will pretend they didn't make a mistake and then they will blame you for the mistake they made. They installed a shower in our bathroom and the water only came out all hot or all cold. They tried to tell me that some shower heads were just that way. They messed up the installation of our vanity and initially said the only fix was for us to pay for a new custom counter - I had to fight them tooth and nail on both for a halfway decent response. 3) They tried to shake me down for final payment while there were still multiple unfinished issues. 4) They use garbage components/suppliers - tiling has marks and is poorly installed. Fixtures break down quickly. This is no where near the complete list. You are better off doing a bathroom reno yourself, blindfolded and drunk. Do not use this company.

This company is one of the worst companies I have ever encountered. Here are some notes below of…read moreour experience. There is likely more I'm missing. - Contractors that started the job stopped coming and the project manager blamed them for not coming. They came the following week in person and said they haven't been paid for any of their work. It was their first time sub contracting for this company. - Project manager said at 2 weeks the project would finish early. He said at 3 weeks we would finish. He said the next Tuesday we would be done at the latest. He then left the company and our bathroom went unfinished for multiple weeks. - We couldn't get them to pick up trash they left in front of our house for over a week. - Project manager said the glass shower door wasn't good quality so he recommended a custom guy that he said would complete it in 3 days. This took over 2 and a half weeks to be completed. - We asked to have our closet remodeled along with the bathroom. They took measurements in January and the project was to begin in mid February. They took a second set of the same measurements at the beginning of March when we were 3 weeks into the job and said the closet work would be completed in 2-3 weeks. After those 3 weeks (6 weeks total) they said it would be another 8 weeks. This was a breach of contact and we had to get another company to complete this work and the new company completed the custom work in 1 week. - The hardware (handles/racks) for our bathroom was never ordered and they lied to us week after week that they were waiting for the items to come in. We were told they were ordered the last week of January and still had not arrived by the first week of April 9 weeks later. The second project manager we had said they likely never ordered it. We had to go buy it ourselves and we needed them in order to complete the work. They told us that they wouldn't likely be able to pay us back and if we didn't sign the completion of work form then we wouldn't get their 1 year warranty. This is fraudulent and we have still not received the money they owe us. - When our project was abandoned for a week or two, we called their office to attempt to speak to management and the number goes to an automated person and no mailbox is set up. There is no way to get answers if you have issues. - There were probably 10 days we expected workers to come based on conversations with project managers and no one came those days. We received no communication but had to reach out to find out that at the end of the day no one was coming. We were moving our work schedules to accomodate these times. - There are at least two 5 star reviews that we know to be workers from the company attempting to boost their ratings.