I never thought I'd be reviewing so many hospitals, but here I am…read more This was our first time at this hospital. Our family member was brought to the ER by ambulance. Everyone in the ER was pleasant and helpful and someone came to get me to bring me back to their room and talk with the doctor. The ER doctor was busy, so I don't hold that against them. The nurses and techs were wonderful, walked us through everything being done, they ran tests and scans immediately. We then went to ICU quickly. Everyone there is so helpful and kind, even though it was super busy. The seem to have the correct number of staff to cover the unit and the staff worked well together. The nurse gave us a full update and found chairs for us. The entire time in ICU we were updated daily by phone as well as updated in person when we arrived to visit. I was glad this hospital met my expectations as we were very familiar with Prince William and I was not sure if we would get the same level of care.

I brought my 80 year old mother in-law to the emergency room this morning around 7AM with extremely…read moresevere pain and high blood pleasure. And there was no one to help her we had to go to a kisosk and start filling out her medical history and wait in line to be seen and wait in line behind 2 other people. What kind of emergency room is this! Absolutely terrible experience, they have no staff behind the counter.

ER visit for laceration on head. Stitches given. Excellent care. All professional, kind and caring.read more

Location: imaging center…read more I had a deeply upsetting and painful experience during my OB ultrasound yesterday at 21 weeks pregnant with my first baby, and I feel compelled to share it so others know what to expect. The appointment was scheduled for 1:00 PM. The ultrasound tech, Fadwa, was extremely nonchalant from the start and seemed visibly bothered every time I asked a question. This was my first pregnancy, so naturally I wanted to understand what I was seeing on the screen and learn about my baby's features. Instead of explaining anything, she whispered the entire time. I repeatedly (and politely) asked her to speak up because my husband and I couldn't hear her, but that only annoyed her more. What should have been a roughly 45-minute scan turned into an hour and a half. I left at 2:45 PM, even though I had told her I had another appointment at 2:30. As recommended, I had drunk 3 full bottles of water beforehand for a full bladder, and by the end I was desperately close to peeing my pants. She was very aggressive with the probe, pressing extremely hard on my stomach for over an hour while I was lying flat on my back. At 21 weeks, that position is already uncomfortable, and the intense pressure combined with a very full bladder made it genuinely painful. I was in tears afterward in the car while my husband tried to comfort me. An ultrasound should not hurt like that. She kept complaining that the baby was moving too much and threatened multiple times to stop the scan and make me come back. There were several moments when the baby was still and in a good position, but she didn't capture clear images. She repeatedly brought up my age (I'm 20), treating me like I was a teenager instead of a grown, mature adult. At the end, she abruptly stopped and said I'd need a repeat ultrasound at a different hospital because of my age. I was so frustrated and emotional that I stayed quiet, but her rudeness and unprofessionalism were obvious. I've had a much better experience with an ultrasound at the ER -- the tech there was informative, kind, and efficient. This one made me feel dismissed, uncomfortable, and physically hurt. Age has nothing to do with it: the issue was Fadwa not being able to do her job properly, communicate clearly, or treat a patient with basic respect and care. I will never return to this location. If you're pregnant and want a positive, supportive experience where your questions are welcomed, I strongly recommend going elsewhere.

Since the buyout of Dr. W. the service has descended 100%. They make errors on my prescription and…read moreit takes them days to correct it, even with multiple phone calls. The nurse line has to call patients back. They must have a lack of staff.

Been a crazy last month due to caring for my parents; however, I would like to give a shout out to…read moreSYLVIA who led me the way to find my laptop. You have good people working there and that are very helpful. I cried, after having both parents in the hospital these past months, to lose a laptop was the least of my worries however I felt defeated. Turns out I had left it in the convenient wheel chair at the Wound Center. So thank you, Sylvia. The review may be late, but I hope it reaches you.

A routine surgery gone bad…read more I had three trigger finger surgeries performed by Anderson. The first one on my thumb was hugely successful and led me to have the other two fingers done some years later. Surgery was scheduled with the 'new' hand guy and performed on the right hand with no apparent complications. After removing dressing I notice the incision was not sutured so that the sides lined up resulting in a pucker in my palm and even a misalignment of the line that goes across the palm. I bright this up with my surgeon and he brushed me off saying it would 'flatten' after some time. Ok, so two weeks later I go for the left hand, same procedure. I was in the room and they were prepping me for the surgery. The doctor came in the room and injected me with the numbing solution, and I commented, "last time your assistant cleaned my whole arm with butadiene solution prior to injection." This created a bit of a stir as they scurried to clean the area after they made the injections. Surgery was performed and I went on my way. Fast forward 10 days. Recovery was going ok, although right hand very stiff but left (most recent) all of the sudden became very stiff and painful. I went to their office the next morning and from the parking lot they told me that they were too busy to see me and that only my surgeon could see me do come back tomorrow. Disappointedly I left with my swollen and very painful hand. I returned the next morning in worse shape. The surgeon didn't even get me into the exam room and told me to admit myself to the hospital. He said I had an infection in my hand and it needed to be cleaned out and I needed strong antibiotics. The hand had become quite inflamed and very painful but that was just the beginning. Surgery was very invasive adding three more incisions, rooting around and flushing around the tendons and then not stitching back up but letting the wounds heal from an open state. I met with infectious disease staff and they recommended strong antibiotics while they tried to sort out my specific infection. Two days after surgery, the surgeon visited, and performed a probing and painful examination of my hand with no gloves. Two days later I was released from the hospital with a very painful hand. I went back for follow up with the surgeon and he said give both hands time and recommend occupational therapy. 20 sessions later, I can't make a tight fist with either hand, have lost grip strength, and the tendons are so tight they lift in the palm of my hands when I do close my fists. Very uncomfortable every day. The misaligned sutures never 'flattened' out and the trigger finger surgeries were a total fail. I'd never recommend having it done to anybody. I don't think my hands will ever be the same, but Anderson got paid in full and showed no concern whatsoever after I walked out the door.

its ok. I never have time with my actual Physical Therapist instead they put me with the "techs"…read more There is only 2 boys I usually see and they have them running around doing everything. I believe they're understaffed but they have so many physical therapist I don't understand why they aren't hands on and giving their patients more time instead of passing it off to the techs.

I want to give a shootout to a very special receptionist " Tiffany Asiedu" for going the extra mile…read moreassisting me with an (Uber Mixup). I had visited the Springfield Va Kaiser Permanente earlier the same day, although the drop off home location was verified via: voice they still had the incorrect drop off for my home address, although the address itself was correct the City was incorrect which caused the confusion and stressed me the hell out. The Drop off should had been: 8220 Russell Rd, Alexandria Va, the Uber dispatch put in 8220 Russell Rd, Fairfax, Va which the driver proceeded to take me, while at the time I had (Cataract issues) and was not able to notice that the area was unfamiliar to me until he had gotten close to the Woodbridge, Va Kaiser. After being so stressed that I had been heading in the wrong direction the entire time I had informed the driver that I do not live in Woodbridge and I was being taken to an area that was unknown to me. (Not his fault however) to make a long story shorter the driver decided since It was getting dark and I was unable to see at night that it was best for him to drop me back at the closest Kaiser that we were near which happens of course to be the Minniville location this doctor's appointment was to had been a round trip there and back, however after being dropped off I along with driver went into the clinic and the clinic to explainthe mix uup and "Tiffany" had been the person to deal with this mess (Poor Girl) however she handled my situation with such professionalism and contacted the Uber for me as I was to stressed to do it myself she even stated to me that if she was unable to get it corrected while on the phone with them that she would call me an Uber under her own account and simply pay for it (I didn't want that) however I had to get home. She talked with the Uber dispatch and explained the situation and how I had ended up at the Woodbridge location when we had just left the Springfield location once all was said and done I between the dispatch and miss Tiffany the results were that another Uber was on it's way to pick me back up with the correct destination input into their system. Although a very long review, I just want others to understand how "Tiffany Asiedu" had took a stressful situation (for me) and handled it with such professionalism and calmness that I wouldn't had expected to come from an employee at Kaiser, She gave me a whole new look about the company after this and now I even recommend the clinic to others for their outstanding staff and professionalism and that they go the extra mile for their patients. "Tiffany Asiedu" Thanks again for being there when I needed it the most

I came in asking for a reevaluation of my childhood adhd diagnosis and was told to pray to god…read moreinstead because only he can help me. A Dr. Cristina Natalia Perez Policarpio came in angry that i was on her chart, visibly frustrated asking how i did it. I simply used kaisers choose a doctor option and picked a random doctor. She shushed and belittled me for talking to loud, i have bad hearing as a result of many childhood ear infections. Then when i asked about adhd, she told me that i shouldn't get an adhd evaluation because "they ask too many questions". Then she asked if i believe in god. I said no i don't. She went on to say i should pray to god because only he can help me. This is abhorrent behavior from a doctor, and kaiser should be very concerned to have that sort of behavior at their facility. I experienced this as inappropriate religious intrusion into medical care and a failure to provide appropriate guidance for a documented neurodevelopmental condition. The encounter contributed to my distrust of doctors and made it harder for me to seek care afterward. This form of behavior should not be legal or tolerated. The event occurred on january 29th 2024. I only hope i am able to still take action against this doctor.

I was scheduled for surgery in early December and was contacted beforehand by a staff member who…read moreexplained everything about my upcoming surgery. The day of surgery arrived and I walked in with total confidence. The outside office was comfortable and very clean, the lobby staff was polite and thorough, and then I was led in to pre-op by a Nurse (Toya). She was incredibly kind and thoughtful in every way. She treated me as if I was the most important person of the day. After the doctors did their preop, I was taken by the OR Nurse (Coleen) and into surgery. She too was very thorough, professional, and kind. The surgery went well, and I am well-pleased with the care I received. I highly recommend them.

Everyone here is the epitome of fantastic! From the moment you walk into the door until the moment…read moreyou leave you are untreated with the upmost respect and cared for without fail. Please forgive me in advance if I get anyone's name wrong, given the nature of this visit, I am sure one can overlook that. Wendy greeted me as soon as I walked in, by name at that and began the registration process. She was so helpful and pleasant sooo early in the am. She made sure she explained everything fully and had no qualms engaging in conversation as she walked me through all the paperwork. Once completed she wishes me well and handed me off to Lauren. Everyone is not equipped with the skills it takes to be a pre-op nurse, but Lauren, she was a godsend. She has to be one of the best in the business!!! She mad everything so easy and relaxing you almost forget why you are even crossing paths with each other. She kept everything light and filled with humor. If I happen to find myself back here again, I need to be able to request her!!! A total professional while still exuding a personal bedside manor that is unmatched. She is a ray of sunshine it what can sometimes be such a dull place. Melissa came and introduced herself as my OR it's to let me know she would be with me every step of the way and would take good care of me. A little extra assurance never hurt at all. She made sure I was comfortable and cared for. She was observant and kind which I definitely appreciated. I need every anesthesiologists to be like Dr. Grant!!!! She was absolutely amazing! She made going under easy breezy. She was talking to me but I fell asleep, I hope she's not offended lol. The recovery nurses were fantastic too!! They worked with me through my recovering and made sure I got my first meal, if you will of graham crackers and ginger ale that my mind turned into a steak dinner with garlic mash!!! These two ladies made a great team to handle post op recovery. The facility is spotless and you would expect and believe it or not, the temperature was just right! You were comfortable instead of freezing which is usually the case. Cold and sterile is expected instead I got comfortable and sterile. Pre-op area is spacious so you do not feel like you are right on too if your neighbor, if you have one. I would definitely recommend this facility to anyone. The ladies here are excellent at what they do!

Doctor - 4 stars Staff - 1.5…read more I really dislike when I go to see a great doctor, yet have to deal with a rather unprofessional and rude staff. He may want to think about getting a new receptionist.

I've been taking my kids to Dr. El-Mawan for about 3 yrs. He's a decent dr. & does the necessary…read morethings. He's not real great about explaining things or giving you info though. My son had bloodwork & they never called me with the results so I assumed all was well. He ended up back, sick & we were told at the appt. his bloodwork showed he was positive for strep. The bloodwork came in days before & no one called. I saw him & also had bloodwork done. Nurse told me 2-3 days for it to come back. Then when I call on day 3 recpt. said it takes 2-3 wks. I called 3 more times after wk. 2 to check. I specifically asked twice if they will call me as soon as it comes in as I was suffering with a miserable allergic reaction/hives. They never called. I called & got the results. (3 wks. 1 day to get them)The dr. asked me rather bizarre questions at appt. also. I'm looking for a new dr. now, one who acts like they care & actually returns calls & gives you your lab results without having to be hunted down. I was very ill & needed meds. I had been in the office on a wed. Called on Fri. to ask for new meds to help control hives. I was miserable. I called 3 times practically begging for a prescription. Finally on call 3 recpt. tells me the dr. is out of town for 2 wks. & she didn't think he'd return a call. They were still open, obviously so I asked if there's another dr. who is handling things as I was just left hanging. I ended up getting my prescription but felt it was ridiculous what I had to go through to get it. The lack of concern is my reason for looking for a new dr. I really don't feel like these people care about my health.

This place was a godsend today. I realized my 2 year old daughter likely had an ear infection…read morearound 5 pm and was out the door by 6 hoping to be seen. I went to another urgent care which had a full waiting room. I decided to leave, hoping to find another and called multiple places. By 6:30, most places to wouldn't see me. I then called My Urgent Care and the woman who answered was the first of all my calls to be an absolute delight. I came in 10 minutes before closing and no one gave me the least bit of attitude about it. I was seen promptly and the doctor was not only kind but funny and very personable. There was a prompt diagnosis of an ear infection and a prescription was sent over to my pharmacy within 5 minutes. We were able to pick it up tonight and I now don't have to let baby suffer an ear infection over the weekend! Thank you!!

I have been trying for days to get the results of my COVID test posted to my patient portal. I…read moreshould have had them the same day, but this facility makes it extraordinary difficult for someone with hearing loss to get things done. They seem to only want to communicate via phone calls, and have thus far refused to upload my test results despite multiple patient portal messages, emails, and phone call attempts via relay service. All numbers listed on their website go directly to voicemail. I've left multiple voicemails to the COVID results hotline, which promises to upload results "within an hour" after you request them. I'm leaving this review as last resort to get someone's attention, so I'm not forced into a mandatory quarantine as a result of their shitty policies and processss. I do not recommend going here for a COVID test if you have trouble hearing or using the phone in any way, because they'll make the experience super inaccessible and frustrating for you, for absolutely no legitimate reason at all.