I just had an upsetting run in with a very rude employee at this establishment. Grey hair, straight…read morewith glasses. Seamed unhappy before we even started chatting. I went into pick up my art and she told me it was donated to charity. I had missed the 30 day pick up policy and when I asked why no one called she pointed to a sign on her counter (yes pointed) and said we don't call. Wow I was part of a large party who went for the first time together in December. None of us were informed of a 30 day pick up policy or told our items would be donated if we miss the window and they won't call us. She actually told me to take it up with the group organizer. When I called him he was like, I didn't know about a 30 policy. Yep! Wow again! I feel like they stole my money and my art. I was two weeks over the policy I never heard about. When she looked up my group on the computer she read, oh the lotus tile. She knew! I said where did it go? She said they donate to charities around town. What charity? She said she doesn't have to tell me. I'm thinkn I could go buy it back but she refused to even get up and look for it or tell me what happened to it. Why? Because she knew what happened her get lips were sealed. ? Maybe ? We came in at chaos Xmas. Spent many many hundreds of dollars. I've gone two other times to pick this up and they were closed. I work in Portland. I've been sick for over two weeks and my 30 days were up 15 days ago. Surely you see how much money our party spent. Why no courtesy call to let the group organizer know there was one item still at the shop. You do want return customers. What a terrible taste left in mouth. At minimum the day before you donate it, CALL! Is this even legal. If it's donated where it can be sold idk. I never signed anything saying they could sell my art? Where is it or did it break? And if a charity has it on display somewhere then let me see if they have and offer to give them a financial donation instead. I mean this is nuts. She was so rude and unfriendly. If the store manager reaches out and they can help me track this down I will donate money to the charity for sure. I'm sure they would rather have money than a tile I painted. It was my first time painting. This was about creating memories and not do I have one. I just got done telling my large party what happened to me and they can't believe it. I will take this review down if I have a good experience with the store manager when she follows up with me please! Please call me please. I don't know of any retailer that has that short of a pick up policy during the holidays especially since they were closed several days around Xmas. This is ridiculous. I paid to make art and then they took my money and my art. Nuts! So disappointing! Wendy S 503-317-8350

Such a great spot for a solo, friend, or family date! Super spacious and kind staff. Nice…read moreenvironment to spend an afternoon in! Prices are very reasonable!

Very fun! There was a good selection of ceramics and the prices were very reasonable. The place was…read moreclean and very friendly. We painted and painted. Talked. Danced to Queen (well I did) and explained who Billy Joel, Steve Perry and other by-gones were to my teen because the radio was rolling out the hits of the 70s, 80s and 90s. It was a GREAT way to spend a vacation day. No beverages or food and not a very walkable local, so know that.

Lara is friendly and interested in helping you create. Her new space allows for Open Studio time…read morewhile a class can be conducted next door. Check out how many creative ideas posted.

Went for Mother's day 2025 with my adult daughter and teenagers. It was fun and everyone found…read moresomething to paint that sparked their interest. Mom's gift was quality time with all her kids together in one place. As they get older they scatter and they all do their own things. The oldest moves out & the teenagers are male & female (vinegar and water). Thank you for having a fun group activity that we can share together and enjoy a few precious hours of making memories. BONUS! We all have a precious momento from that day we can use over and over through the years.

Went here and had a terrible experience. I was helped by Brittany who seems like she's never talked…read moreto a human in her life before but somehow landed a job at this dead end ceramic painting shop that has such a weak and expensive selection I almost started painting my own face just to keep my self busy. Brittany if you are reading this, ask your self, do people deserve to be costumer serviced by you? The answer is no, there is enough cruelty in the world. I would rather burn my money into charcoal before spending another dime here.

Such a fun time with my two little ones! Will definitely go again! The owner was so sweet too!read more

Cutest place to paint pottery! My daughter and I spent more than a few hours there. If you have…read morequestions or get stuck, they are so patient kind. I want to back with my girlfriends and paint with the goats. They have the sweetest goats out back.

I had the best time and experience here at Surefire!! I…read morehave been coming since I was a little girl with my family and have always recommended it to all my family and friends looking for a place to relax or hangout and chill with some friends. The staff is amazing and so helpful, and they always have the cutest pottery to paint with endless creative possibilities!! 10/10 recommend:)

This place has very poor inventory. They could have the mugs, frames, coasters, etc one day and not…read morehave it the next. The shelves were bare and there is no way to track inventory before going in. Seems like that could be easily done on their website. I was told I could order it online and have it shipped to the store. The website the lady gave me only had an option to buy 6. I obviously only needed one. She didn't seem confident in getting much inventory back. Very disappointed.

Wonderful experience and staff was so sweet to our children. Clean and fun environment.read more

This was our first time here and my 4 yo daughter and her friend had a great time painting…read moretogether! The storefront is welcoming and a great location right next. Parking was easy since we came right at opening but there are plenty of spaces in the back parking garage. I definitely recommend making a reservation online for your party. It's very easy to do on their website. Walking in we were greeted warmly by the staff and he explained the process to us. All the painting materials and form are on the table all set up and there shelves upon shelves of ceramic projects we can choose from. There were so many choices from small plates to big jugs and lots of seasonal and fun things for any occasion. The space is open, bright, and so colorful! It looked like there was a nice space in the back area for bigger parties. Our friend's daughter did a simple small plate ($25!) and my daughter painted a bigger skull plate ($33) and everything has a huge range it just depend on what you want to paint and how much money you want to spend. This is definitely about the experience and spending time doing something fun and relaxing together but I still got a little sticker shock. They also charge $6/kid and $10/adult studio fee. We felt very comfortable here and was not rushed The turnaround on the things we painted was very fast (less than a week!) The staff were so friendly and helpful and it was a great experience for the girls and they were very proud of their work! We might come back when they are a little older to make more keepsake things.

I've gone to Jan's on and off for years. She has an honest to goodness, full meal deal, Ceramic…read moreStudio! If you're old school like me, I've done Ceramics over 54 years; you're used to using greenware, underglazes, modifying your greenware if wanted, etc. Plus she also has bisque available. I so appreciate her full-service, excellent products and wonderful customer service! Phyllis B.

I love this place. Jan and Michelle have such a wealth of knowledge and are eager to help. I am…read moresure Jan has about every mold ever made. It is just a wonderful place for kids as well as adults