Always a Great Experience whether just window shopping or purchasing. Went in for a Bridal Shower Gift and the process was seamless.

I will agree with other reviewers that the employees here are snobby. I walked in and no one greeted me upon arrival. I walked aimlessly around. I was looking for a present for my boss from us employees here. Boss got married recently, and the coworkers and I all agreed on a really fancy mother-of-pearl picture frame. We figured it would be classy enough to keep the boss off our tail for a week or two. After walking around for what seemed like 10 minutes, an employee finally helped me. The picture frames are behind a large wooden desk looking thing in the middle of the main showroom. This is a $100 picture frame, mind you! Anyway, I can't help but feel profiled. A quick google search showed that the employees here make $15-18/hr which doesn't warrant the elitist attitude. Anyway, Big Boss loved his present. His new (second wife) even wrote all us a thank you card. Thanks pottery barn for the fantastic frame. Try to do better with your employee training, tho. read more

I ordered two lamps so long ago I can't even remember when. The price was on sale, but not at much of a discount... but I waited. . I'm reminded that it was February. At least three months ago. One came in after two months, the other after three. Though the lamps were nice enough, who gets away with this kind of lag time??? And look at the packaging for this last item. Ridiculous. read more

Pottery Barn - Skinny little accent floor lamp. - Furniture Stores Near Me - San Antonio, Texas

See all

I visited this PB recently, and was disappointed. They used to carry lots of towels, bath mats, etc., and now their selection is very sparse. I don't know, maybe people weren't buying them, but that's where I counted on getting these items. They still have decorative pillows, furniture, etc., so you may still find what you need. I did not. read more

Pottery Barn - For some reason, they have very few towels now. - Furniture Stores Near Me - San Antonio, Texas

If really poor people shop here, it's the Paupery Barn. Located at the pretty awesome Alamo Quarry is this strange-facade storefront version of the indoor mall's stalwart store, the popular Pottery Barn, which has all the home decor and Furnishings you could ever want. The staff at this location were not quite as attentive as the ones in Dallas but we only stayed in here for 2 or 3 minutes so maybe it would have improved if we would have stayed a little bit longer. read more

Pottery Barn - Barning down the house - Furniture Stores Near Me - San Antonio, Texas

We walked in and stood a few feet from two employees who were chatting with each other, but never even acknowledged us. It was so blatant that I assumed they were customers until I saw walkie-talkies hanging from their belts. At one point 4 employees walked by us without offering a greeting. None of them were actively engaged in doing anything that prevented a "hello." After 15 minutes an employee finally asked if we were doing okay. We told her it was nice that someone finally spoke to us. We started looking at fabric samples and were shocked that as soon as a family walked in, they were greeted and asked if they needed help by ALL five employees in the store. I'll leave it to you to figure out the difference between us and them. We'll not bother them with our presence again. read more

I just love how you walk into Pottery Barn and no one says hello or go to hell to you. And to think I was ready to buy my Manhattan Chair...maybe the Turner...not sure. If only there was a sales person that would have greeted me and taken my money. I hope they don't work on commission! read more

See all

Delivery costs are outrageous. Delivery was 3 months later than promised. When they deliver your furniture, they won't get out of your house until you answer an online survey. "Company Policy ". Shopping here was a very costly, miserable experience. Will regret it forever. read more

Horrible service here! Don't recommend shopping here. The employees just look at you and not greet you or ask you if you need any help.

I love this Pottery Barn store! Everyone there is great and so helpful and friendly. Roslyn and Jason have helped so much with all my questions on items and are always so patient and knowledgeable. Whenever I'm in the area I always make it a point to stop in and shop. read more

What can I say? It's Pottery Barn! I so love the style, furniture & accessories & this store is so big it has plenty on display. The staff was very friendly and helpful, one of the staff took my information with detailed information of what I was in search of. Only downfall....well, it is Pottery Barn! I can't afford most of the stuff I love! Bummer :( read more

I earned $475.00 in Reward Certificates and missed the fine print about the one time use. I only used $99.00 of the certificate and they won't do anything for me. The Certificate is still valid until 12/19. What other company handles their rewards like that!!!! Why should I bother using their credit card, I might as well use another card that earns me points. Shame on you Pottery Barn!!! read more

Great items. Love everything but I've been in here multiple times and cannot get over the poor customer service.

Oct 31 2017 - I order the Catalina Extra Wide Dresser & Topper Set, Charcoal (order #073047998472) When I received it came in horrible shipping conditions. Three wooden handles came broken . I called to get a replacement (parts) called numerous times to customer services only to transferred over to the furniture dept. for them to click on me. I spent an average of 40 minutes on the phone every time. They let me know I would be receiving the items Nov 28, Dec 4, and now Dec 26. Larry notified that I would be receiving an additional 15% off the item Dec 26... but who knows. I am moving out of the county I really need those parts. I don't like being told a completely different story every time I call. Even the rewards certificate on my credit card statement worth $75 doesn't work - that's been another issue I have called the credit card company as well as PB customer service. I would have loved to taken advantage of yalls black Friday sales to buy two items for the crib. I am tired of following up on this product, I don't have a lot of money therefore I purchased this item in hopes my new born son would have a quality piece of furniture - that wont be the case. No one at PB seems to know what's going on. read more

A nice clean shop with little customer service. What struck me about this place when comparing it to other Pottery Barns is that they didn't seem to less stock or less selections than the other chains I've been to. read more

I love the quality of Pottery Barn's products, however the customer service at this particular location is less than satisfactory. I only give three stars because Lane was nice enough to acknowledge me and follow through with making sure my needs were met. The rest of the staff could learn a thing or two from her. I'll be making future purchases at an alternative location or online. read more

Literally just walked out and the customer service was exquisite. I had ordered a duvet and duvet cover but changed my mind so went to the store to return them. Walked in with my products and was quickly taken care of. No harassment of to why I am returning the product just a quick question or two to confirm the products were in good condition etc. Customer care rep took care of me quickly and efficiently giving me a full refund, shipping included! Environment was clean and calm. Definitely a happy customer! read more

Absolutely the WORST customer service! Megan was beyond lazy to the point that it was comical. As a long time returning customer of Pottery Barn, this location was so far from a positive representation of the company. I am extremely disappointed in the lack of customer service and will not be returning to this location. read more