We went in with our minds set on a certain couch and ended up finding something we loved even more…read more Gabe Young was the associate that helped us and I would go back to him in a heartbeat! So incredibly helpful!

I am requesting to speak with someone at the corporate level regarding an ongoing issue with a…read morecouch we purchased approximately one month ago. Since the purchase, we have experienced numerous problems and have had the couch exchanged five separate times. At this point, we are seeking appropriate compensation for the continued inconvenience. Each time we contact customer service, we are told there is no one higher up available to speak with. As someone who works in sales, I find that very difficult to believe--there is always a next level of escalation. Being offered a $200 credit on a $3,500 purchase, after everything we've dealt with, feels extremely inadequate and frankly quite insulting. In addition to the repeated issues with the product itself, we have had to miss work multiple times to accommodate delivery windows, all while working around your company's schedule. The overall customer service experience has been very disappointing, and we have not been provided with any meaningful resolution or a way to connect with someone who has the authority to help. Please advise on how I can escalate this matter to corporate or to a manager with the authority to properly address and resolve this situation. I would appreciate a prompt response.

Judy and Newell were great helping us to select a chest of drawers for a guest bedroom. I wanted to…read morefinish it myself and Judy gave me good instructions. I am very pleased with the outcome!

Mr Bald, was very helpful. He is very knowledgeable about wood! We bought a king size bed and a…read morenightstand solid wood!! Will definitely keep going back for more ! Thank you Mr bald for making us feel like family!

If you are in the market for furniture and considering another store, do yourself a favor stop…read morelooking now. The customer service and quality here can't really be beat in my opinion. They are on parr with much more expensive retailers and would venture to say they exceed them without the diminishing returns. We have purchased from plenty of other big box stores in the past and Arhuas blew them away. The entire process and staff have been awesome apart from having to wait a while to receive our furniture but was very standard during the pandemic. We recently had an issue with our protection plan not initially being applied correctly and the team at Baybrook went above and beyond to rectify the issue immediately. Both the regional manager Christopher Mendyka and store manager Sutton Lindsey were super stars in making it right. They went outside of a normal response of deflecting the issue on the customer and offered solutions which is a rarity in today's world when it comes to customer service. I whole heartedly recommend shopping here without hesitation and want to say thanks to that entire team.

Kim S has been always been an excellent resource. Very…read morepersonable, friendly and knowledgeable in design. The flexibility of being able to handle purchases remotely and seamlessly gives her an upper hand with guidance all the way through purchasing, handling and aftercare. Arhaus ALWAYS has a great selection, with great quality all around! Has been my fav go to store for over 5 years and counting.

Great experience found the perfect paintings for movie theater room. Amazing service always there…read moreto give you a helpful hand the lady is a good person always attentive. Didn't have any room in my car to take the paintings they were too large to actually fit in my vehicle. A very kind lady helped me out took the painting in her vehicle. I live three minutes away from the store. So happy that she was able to help me out and took time out of her day to help me out even though she didn't have to help me out. Overall great experience I'll definitely go again for further purchases.

Sites and they had women's clothes that's why we drove over there, but we did not find any clothes…read moreof any kind and we are not looking for furniture right now

I purchased a 10,000 dollar sectional couch. I loved the couch as shown in the show room. The couch…read morewas delivered to my home with multiple scratches, 2 areas that were patched and several areas of discoloration. The leather and color of black were totally different . I believe for 10,000 dollars or any amount of money Your purchase should be new and Free of defects. There are no more couches in stock so one is going to have to be made . They refuse to refund my money. Customer service was a nightmare. I highly recommend if you need furniture to consider gallery furniture. I have always used gallery and been 100% satisfied. If I only would have known the showroom couch Was not the same as the warehouse couch. One star is too good for my experience at star furniture. Don't bother calling the president as recommended on the brochure you just get circled back to customer service who have scripted responses. If I only read yelp reviews about star furniture Clear lake and saw 90% were only 1star I wouldn't be writing this review.

UPDATE: After posting my earlier review (below), I was contacted by Star Furniture. Star's…read morerepresentatives informed me that the reason for how long it takes for the repair parts to arrive is that they need to come from overseas and are shipped via boat. I was also informed that while the parts showed as delivered, they could not be found and obtaining replacement parts again would take much more time. To resolve the issue, Star offered to replace the sofa and did so in late February. The customer service representative who contacted me was extremely professional and courteous, as were the delivery personnel who delivered the replacement. I am extremely pleased that Star Furniture was able to resolve the issue and offered to replace the damaged sofa. It is still unfortunate that it took my original review below rather than the phone calls to resolve the issue. However, given that I was always very happy with Star Furniture before this one issue and that Star was able to resolve it, I will consider purchasing from Star again in the future. I am updating my rating based on Star resolving this issue. ORIGINAL: In September 2024, I purchased a Dexter 2-seat leather love seat with console in middle for drink covers. Sliding console didn't quite work right from day 1 (noticed by delivery personnel), and then wouldn't open after about 3 weeks. Called in service order. Technician that came out broke cover and put large tear in the leather. Was told they'd order parts and come out and repair everything under warranty, with it taking 3 weeks to 90 days. It is now longer than that and still no parts. Every time I call, I'm told parts are either on order - today, I was told parts have yet to be ordered -- and it now takes at least 120 days to get repairs. I'm being told it will likely be another 30 days minimum. So, I have new item that was damaged, technician damaged it further, and can't get resolution. Guess its time to look at legal options for resolving these issues since Star Furniture not helpful at all. Never had problems with them in the past, but will not buy from Star in the future.

We purchased a refrigerator recently and had an A+ experience! First, we were greeted by Elvis. He…read moreoffered help but was not pushy at all. He answered all of our questions and addressed any concerns we had. We found the one we wanted and the price was so reasonable. We opted for delivery and we were told it could be delivered the next day! Super happy about that. We received a text later that evening letting us know what time it would be delivered the next day. The delivery was on time. They removed our old fridge and brought in the new one. These guys were so respectful and hard working! We had one issue and contacted the store. We went by there the next day and spoke to Shane. He helped us and made us feel like a valued customer. I can't recommend them enough. I truly appreciated how well they took care of us.

Great namebrand appliances at a huge discounted price due to minor scratches or dents that don't…read moreshow up or are noticeable

Found so many bargains went in looking for Xmas decorations discounts but found much more. I got…read moreangel sheet sets, shower curtains and other reasonable items

I'm probably bias because I need a color that's hard af to find in stores year round unless I want…read moremy house to look like a year-round halloween cavern. But the only orange I saw was "autumn- shade," burnt, coral or with hints of pumpkins/ bats. Def not what I need. Also it gives off "overpriced amazon" vibes. I mean if you don't trust online shopping, I could see this being a decent store but them again I don't mind online shopping. So this place is a bit too much for my needs. I can't speak for service I didn't check out. I didn't see anything worth buying. I basically came to kill thumb while me child was at a party next door. They have plenty of seasonal stuff. That may be the only reason I'd stop by if other places are sold out.

Shopped here many times, it's rare and I mean really rare that I have found something I've liked…read more(yet I keep coming back lol). The pricing is a bit high for it being used furniture and decorations. You can find some cool vintage furniture pieces, if that's your thing. I also like that the employees never hound you and let you freely browse. They also usually have different discount specials that are posted in the front entrance.

#FIRE Great customer service. A lot of inventory. I was surprised to see a Louis Vuitton classic…read morebag. One I did not know existed, yelp that old. My latest putchase, a lovely blue couch and wall table. I found a cool cigar ashtray and a set of beautiful heavy crystal book ends. The prices are high, just FYI. I will say it is a nice place to find unique items. It is tucked away in a shopping strip where you would least expect it. }:{

Just visited the new location off the gulf freeway, south Houston location. Really good selection…read moreand prices, service was amazing also!

Jerad is a great salesman. Very professional and truthful! Gave us a great deal and stuck with us…read morechanging our minds and visiting a couple times before purchasing! Great quality merchandise! Definitely recommend!!

I had a good experience on the day that I went! The young lady was very helpful and showed me all…read morethe patterns of the couch that I was looking at. It was my first time in the store and she greeted me as soon as I walked in!

I have purchased multiple rooms of furniture from this store in the past. Recently, I ordered an…read moreottoman to match one of my sofas online. The website let me select store pick up and this store location. An order was generated listing this store and emailed to me, which gave this store credit for the sale. When the ottoman came in, I was given a call to pick it up at the warehouse in Katy. This location is pretty inconvenient for me especially when I ordered for pick up at Friendswood Store per website. The warehouse people couldn't help me and I was forced to call the store to try to make my own arrangements to pick up in the store like the original order stated. Again, after some time on the phone with the store, I was allowed to pick up in store and the impression was this was a big favor to me. Remember this is how the order was placed online. Next, when my wife went to pick up the ottoman she told them it was the wrong color (not what we ordered to match the sofa). They insisted she was mistaken and instead of checking with in store swatches sent her to drive home with it. As thought, It was the wrong color and not what we ordered. Now, she had to drive it back to the store. There they tried to convince her that it wasn't the darker of the 2 fabric options but rather a variation in the dye kit that looked exactly like the wrong color. LMAO. Anyway, she asked them to get the swatches to compare and of course it was the other color. They did us a favor and waived the restocking fee for their mistakes. Oh, they are too kind. I will update whether or not I get the full credit for the cancelled ordered. At this price point, the customer service should be better than Walmart not worse. Your going to need a lot of free time to order with Bassett and you'll feel like you should be mailed a check for doing their work for them. This should have been handled completely differently and I am considering selling my stock if this is the manor they conduct business in as I can't see them being open much longer.