First time buyers here and it was a great experience! Boyfriend and I both work late and were surprised to see the showroom was open until 9! We went ahead and stopped in and was greeted immediately by Juan. We never felt rushed or pressured into anything. The showroom was clean and each layout was displayed the options effortlessly. Coming in we had no idea what we wanted in terms of our living room options but Juan Tenorio gave us a five star experience! He was kind, knowledgeable on the products, and did what he could to work in our budget. Overall I am very satisfied with this experience! Will update once the couch is delivered come may. read more

My husband and I went in to purchase furniture for our bedroom and living room the last week of June. The living room furniture wasn't available until the end of August so we selected another choice so we didn't have to wait. A few weeks later we are on schedule to get all furniture on a Wednesday, welllll, two days before they call us and say the base to the bed was not available. How is that when we purchased 5 weeks prior it was all in stock? so, longggg story short, they pushed us back, then pushed us back again, then came today and refused to take the "temporary/loan bed base back! This is what they left us so we had something under the mattress while our " in stock", didn't happen, bed base became available. What are we to do with this? Called Anthony, salesman, who told me to call the store. Not happening, he needs to call. he didn't even call us to see if we got everything the second delivery. NEVER AGAIN ROOMS TO GO. NEVER AGAIN. I will never recommend them to anyone. Anthony, you should have done better. read more

I'm very disappointed with my experience at this furniture store. I purchased a bunk bed and was initially told that individual parts could be purchased separately if needed, and that the product would be covered under warranty. Unfortunately, when I later tried to replace a damaged part, I was told they do not sell parts separately after all. On top of that, they also denied warranty coverage, saying the damage (caused by my pet) is not included. What's frustrating is the lack of consistency and clarity from the beginning. I made my purchase based on the information provided by their staff, and now I'm left without a solution. I understand that pet damage may not always be covered, but being told one thing at the time of purchase and something completely different afterward is not acceptable. I would recommend that future customers get all policies clearly in writing before buying, as verbal assurances may not be honored. read more

We bought a patio rug on 6/4/26, expecting delivery on 6/11/26. on Tuesday 6/9/26 1038, we were informed delivery on 6/11 between 9A-1P. Again on Tuesday 6/9/26 1413, we were informed delivery on 6/11 between 11A-3P. again on tuesday 6/9/26 1630, we were informed delivery on 6/11 between 1p-5p. Then on Wednesday 6/10/26 1718, we were informed delivery on 6/11/26 between 5p-9P. we called to complain and nothing. This morning we were informed that the earliest delivery would be 6/16/26. We cancelled the order. I'll never shop at Rooms-To-Go again. Their delivery vendor just lost a sale and any and all future sales. read more

ROOMS TO GO WILL NOT SUPPORT THEIR FURNITURE QUALITY, EVEN WITH THE PURCHASE OF A GUARANTEE. Total purchase, including the guarantee, a total of $2,641.28. I purchased a two piece sectional couch and the guarantee in March, 2023. On November 1, 2024 I tried to file a claim that was turned down because, unfortunately, cushion on the couch has been crushed down from normal use after only 18 months of use. When you sit on the couch the back part is much higher and you slide down. I called to have someone come out a fix it, because I had a guarantee. I figured they would take care and support their products. But guess what, they don't support their products from manufacturing defects. SO, BE AWARE THEY WILL NOT BACK UP MANUFACTURING DEFECTS! read more

We bought a couch exactly two years ago on 3/17/23. We paid 1799.99 + 216.00 for a 3 year insurance plan + 89.99 delivery /setup + 173.74 = $2279.72. That should be a quality couch. We have a dent in the arm rest, and a sink-hole in the seat that is causing back problems . After reporting it, some came and looked , said it was normal wearsaid he could add stuffing , but then wouldn't . And the Fortegra insurance is useless . Said no based on the Rooms to Go service agent. NEVER WASTE YOUR MONEY WITH THEM. D. Strebeck & T. Orr read more

My shopping experience was pleasant. Upon arriving I was greeted immediately by the store manager Diane Harris. I informed her that I was just browsing for an specific item. She showed me floor models and doubled checked to make sure the item I was interested in was available. I was undecided, so she sent me the link of the item via email. I made the purchase and the furniture was delivered very quickly within three days. Upon delivery one piece was scratched and needed to be replaced. The item was replaced in a timely manner. Customer was nice, helpful and a representative called the final day 5 minutes after delivery to make sure item was delivered and to make sure I was happy with the replacement. My only con was trying to call the local store. Its impossible to reach the store via phone. You have to contact customer service, the delivery drivers on 1st visit did not have mask on and they left trash behind on the ground. read more

We walked in with the intention of buying from another company but wanted to get one last look just in case. Once we saw Miriam our minds changed. Miriam was with a customer so we circled around her like sharks waiting for her to be available lol. In short, once she was available, we worked with her and got the same incredible service we did long ago so we bought what we wanted from here and I'd say honestly it's because of her great service. We couldn't be more excited about our experience and our purchase. Feels like Christmas waiting for them to arrive :) read more

Rooms To Go - Ask for Miriam if you want a great experience of knowledge and tips and patience - Furniture Stores Near Me - Friendswood, Texas

I have made the worst mistake purchasing a sofa sleeper sectional from Rooms To Go. The arrival was long (3 months) and split delivery. They send one out of the 2 pieces sofa incorrect. Store manager Amy was unhelpful and rude. Only solution was given to pay $200 difference due to the price of the correct sofa piece. I feel like it's not my fault that the order number was placed incorrect and it's not fair when I paid the whole amount of thousands of dollars the same day of purchase. NO RETURN POLICY!!! so now I have to sit down too uneven color and unfinished sofa sectional. Makes me upset every time I look at it.  I will never purchase or recommend from Rooms to Go!!! read more

Rooms To Go - Sofa sleeper sectional - Furniture Stores Near Me - Friendswood, Texas

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Linda helped us with looming for an amazing sofa and the experience was excellent. The staff treated us with respect, very kind, and Linda helped us find what we are looking for. Linda is an excellent employee!! She gave me space to look around and she helped me find exactly what I was looking for! I will definitely be back and ask for Linda to assist me. This was an amazing and stress-free shopping experience. Thank you, Linda!!!!! read more

Rooms To Go - Furniture Stores Near Me - Friendswood, Texas

Linda was kind enough to help us with our sofa purchase, we made the purchase on Sunday and the couch was delivered the following Friday. The delivery folks arrived and placed the couch in the entryway... No issues whatsoever.....Thank you! read more

Rooms To Go - Couch - Furniture Stores Near Me - Friendswood, Texas

I'm literally sitting in parking lot of this establishment. I wore it shirt that says "black dollars matter". The sales associate makes it a point to say "what does your shirt say?" Then proceeds to laugh and says "oh that's funny". I don't understand what is funny. Some peoples should just keep their thoughts to themselves especially if they are negative. If my dollars don't matter as a African American woman, I need to leave. That's exactly what I did. This is where we are in America. I'm so over this! read more

Rooms To Go - Furniture Stores Near Me - Friendswood, Texas

There are definitely Pros & Cons with my experiences with Rooms To Go. PROS: In the last couple of years I purchased 2 new bedroom sets. I am still extremely impressed with both of them. Purchasing in October 2020 a new Wine Bar Side Board, new Dining Room Set w/6 Chairs and complete new Family Room Set. The delivery of the Wine Bar Side Board and Family Room Set arrived in excellent condition and were setup perfectly. CONS: I received the Dining Room Set and only 4 Side Chairs out of the 6 Side Chairs.  (4 LadderBack Side Chairs & 2 Arch Side Chairs) 1 LadderBack Side Chairs leg was significantly shorter than the others and rocked back and forth.  I contacted the Sales Associate, Lee Jiles, regarding this situation and he informed me that there was nothing he could do about it. His job as the Sales Associate was complete. The only thing Sales Associate, Lee Jiles, did do is forward my issue to the Store Manager, Samuel Castro. I was contacted by the Store Manager whom instructed me to text my issues as well as photos of the LadderBack Side Chair to the Sales Associate. The Store Manager was kind enough to reimburse me for the delivery charge. Also, the Store Manager informed me that he would be taking over this situation to ensure I received a new replacement LadderBack Side Chair and I would not have to contact Customer Care going forward regarding any issues. I did receive a new replacement LadderBack Side Chair but it was worse than the first one I received. Another chair where the leg was significantly shorter than the others and rocked back and forth plus the leather on the seat had obvious stains on it. I contacted the Sales Associate regarding this situation and he informed me; "I have no control of that. If you don't like the way I'm trying to help you then you are more than welcome to cancel. Right now you are being extremely rude." Yes, that is a direct quote from the Sales Associate, Lee Jiles. As a "Repeat Customer" I find Sales Associate, Lee Jiles, comment very unprofessional and disrespectful. I was able to contact someone in Customer Care to receive a new replacement LadderBack Side Chair. However, it would not be delivered until the delivery of the other 2 Arch Side Chairs for the Dining Room Set. When the delivery arrived, yes, I received a LadderBack Side Chair that was satisfactory. However, 1 of the Arch Side Chairs had the same issue as the chairs leg was significantly shorter than the others and rocked back and forth. I texted the Sales Associate regarding this situation as well as photos of the Arch Side Chair. I asked the Sales Associate to please forward this situation and photos to the Store Manager as proof of another situation that needed to be addressed accordingly. No response from either the Sales Associate nor the Store Manager. I was able to contact someone in Customer Care to receive a new replacement Arch Side Chair. I found out by Customer Care that Sales Associate, Lee Jiles, had blocked my phone number as he did not want to be bothered by the customer. Why did Sales Associate bother to hand me his business card with his cell phone number on it in the first place? I finally received the new replacement Arch Side Chair that was satisfactory. Now, I have discovered 2 Locking Mechanism issues with the leaf insert to the dining room table. The 2 (of the 4) locks are at an angle so there is absolutely no possible way for the Locking Mechanism to work. I have left messages for the Store Manager regarding the situation and my dissatisfaction. However, still to this day, ZERO response. Seems as though the customers satisfaction truly does not mean that much. Not to the Sales Associate nor to the Store Manager. I had planned on purchasing another new Bedroom Set and a new TV Entertainment Stand for my family room but after this situation I do not know if I have the faith in Rooms To Go. As a "Repeat Customer" of Rooms To Go, I expected more but received less. My final comment is that I, the customer, had to take off 5 days from work for deliveries. Most of the days for new replacement chairs. Completely unacceptable during COVID-19. read more

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This. Place. Sucks. I could end the review right now....but I feel you should hear this tale. I sauntered into this hellhole on Memorial Day weekend 2023. We had been hoping for furniture for a new home. We bought my daughters bedroom set at this exact store about 4 years back and so we thought "Yeah, let's go back". Anyway, we walk in and right of the bat I was struck by the amount of sales people. Thinking they were just staffing up for the weekend. It was nuts. There were about 20 customers and about 60 sales people. It had a used car lot vibe to it. Kinda slimy. I surpressed the urge to run at the behest of my wife. The life lesson here is to always trust your gut. Moving on, we were immediately accosted by a sales lady. I dont really have to much to say about her other than she hovered over us like a stalking butler. Standing there with her iPad, making me very uncomfortable. We decided on some set of crap. We swiped the card for $3000.00. All good, I thought. They said delivery was about 3 weeks out. Sure thing. It was Memorial Day weekend and we are reasonable people. The next day the sales lady called and said she screwed up and that we owe her another $400. I felt she was trying to shake me down. I called a manager. She said if we dont pay then they will cancel the order. In hindsight, this would have been the best possible outcome. So, we swiped the card for the $400. Im into this crap furniture now for $3400. Fast forward to delivery day: the 7 piece crap furniture showed up. Out of 7 pieces, 4 were broken. Not only is this some broken crap but they punched a hole in my wall during the delivery process. I was impressed at the level of incompetence. Im at work when this happens so the wife calls the store to relay the details. They say they will replace the broken pieces with different broken pieces in one weeks time. Well, they didn't use those exact words but thats what happened. So, one week later the new broken pieces show up. But there is a plot twist. We had a screw that was stripped out from the previous weeks delivery... so they can't replace that piece until a "specialist" shows up in 2 weeks time to remove the broken screw. This was the end for us. We called them and said come get this crap out of my house and give my money back. They said the refund would go back onto the Credit Card I used. Ok, I took them at their word. Mistake. 2 weeks pass and nothing. The wife called them and they say we have "store credit". Isn't that special? After all that I just couldn't wait to go right back into that store and start all over. Just kidding. They wife calls them and says we "will NEVER set foot in that store again". 2 weeks later I get a check in the mail. If you are still reading this- please heed this warning. Do not even step foot in this hellhole. read more

Rooms to go is literally my first option at all times. Just wanted to give Tony a biggo shoutout. His customer service was an absolute 5 star rating. He took good care of my husband and I. Without asking, he watched out for our budget. He found every possible option and gave us such an awesome deal on our new mattress and adjustable box. ASK FOR TONY when you go to Rooms To Go in the Baybrook area. read more

I bought a couch and end table in Nov 2024. I needed another end table. The pick up at the distribution center in Katy, TX they said can take up 1-2 hours to bring the furniture where you can load it up. My piece of furniture is boxed and is the size of a toilet seat. Basically a 6 year old child can pick it up as it weighs less 15 lbs. It would be a 1 hour drive there and 1 hour drive back and a possibility of a 2 hour wait so that is 4 hours out of my day. Then I asked for a front door delivery and it was free but someone 18 or older would have to sign for it at my house, still not a problem. They have a courtesy call 2 days in advance that is automated. I cannot choose my 4 hour window. The window could be from 6-10 pm and it may arrive 1 hour early so if the person is not there then the go on to the next delivery and will have to come back another date and time. Therefore after speaking to a manager they said basically I would have to be home from 7 am until midnight as there are no guarantees. Therefore instead of re-ordering from them I just decided not to order from them. Every time I go to the store the salesperson are nice but the delivery service is spotty at best. In business you learn who is doing something better than you and you emulate it or improve on it. Gallery Furniture (Mattress Mac) always states and keeps his word, but it today and get it delivered today. Another lost sale. The manager on the phone did not seem to care whether she made the sale or not. She is probably not on commission like the sales people. Corporate office needs to be able to stream line and follow companies who have the technology to let customers know where the delivery trucks are from the places they are delivering. Most 18 wheel trucks are tracked via GPS by there company, Fed-Ex, Best Buy, Home Depot, all can do this. Corporate has no follow up with a phone call by the sales people or anyone else once the product is sold. Also another improvement that could be made. read more

So, another month has gone by. Still have never received the new console that I was supposed to receive. Again, back in November I was told that this console was in stock and would be shipped directly to my home. Here it is January... No new console to date. I've also never heard another word from the store, or the corporate office that reached out to me about sending me the console. At this point, I'm just gonna pay off my furniture and never go there again. read more

I purchased a bedroom set and the footboard is too short and the bottom slats aren't long enough. I went to store and asked for help and was just directed to call customer service. The customer service people have no idea when I can get my replacement items. I went to the store and the manager "Pam" made empty promises. She told me she would get it right and send out a new one and later called and told me to call customer service.When I asked to cancel she told me I would have to pay a 20% restocking fee . How's that fair for something that's clearly defective. This is the worst customer service I have ever seen. Do not buy from this company they won't stand behind the product they sale and once the deal is done that could care less about you. The manager "Pam" didn't really care at all about me not having a bed to sleep on since I just moved into a new place. I wish I could post pictures so you could see the poor craftsmanship however I will on other social media apps. Do yourself a favor and shop elsewhere read more

Rooms To Go - The foot end is too short and side t flush out to end and holes also don't match up - Furniture Stores Near Me - Friendswood, Texas

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Recently moved and decided to buy a new dining table and couch. I came in to this locations with high hopes of walking out with new furniture. My sister, who also moved, was in the market for a new couch. As I waited for my sister to arrive, I walked the store for about 30 min, and not one employee acknowledged me, or even greeted me. When I asked an employee where the dining tables where she said "oh we have a few around the floor" and walked away. After about 45 min a kind man, by the name of David, approached me. David was very helpful, however It seemed a lot of the furniture that was out on display was not available for weeks, and some for even a month. This made it even more difficult to find a couch to take home. It seemed every time we decided on a couch it was unavailable in the store, or was not available for a long period of time. Although we faced this challenge, David was very patient and determined to find us a couch to take home. After about 6 hours of searching we were finally able to find a couch! Special thank you to David! My sister and I have two little children and not once did he seem annoyed or impatient with them. He definitely made our experience a lot better. Really hope this location resolves the availability issue they have with the furniture they have on display. The selections are great. read more

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Our sales associate Kevin was amazing! He was knowledgeable & courteous. He went out of his way to help us & provided his cell phone number for concerns or questions. He is awesome!!!! read more

I've always been under the impression this was a good company, I bought my daughters furniture for her apartment years ago, it was missing parts , but since All I did was give her the money I never asked, But she never got it taken care of, but two weeks ago I purchased a table for my 85" tv , the set up was nice and simple the way I wanted, but the table had to be delivered from Vendor, it was delivered by UPS, and it came in damage, I call the salesman right away, he told me not to assemble it, and call customer service, I've been on hold for up to 30 minutes, and did their call back features two weeks later they haven't called back. I called Rooms to go three more times. Finally I spoke with Brian"" one of the managers, he said " we are too busy and understaffed, the customer services have the same issue, sorry they didn't call back." Well there was no customer services skills coming from him either , and in the end I fixed the table myself, assembled it , but if recall I paid full price, and they took my money the same day, but they are to busy to respond when they take money. I was going back to see the salesman to buy a $4,000 bedroom set as well l, he was excited about it, but being my first official purchase, I won't ever give any of my business to this company, I'm heading to spend my money at Gallery furniture or Conns. Horrible customer service, good prices. If I could give them a zero star I would. I really could've built this myself, but the wife purchased the tv, and it didn't fit our old table, it's an 85" Tv but it does fit perfect where we wanted it, I could've put two weeks on building this, instead of waiting on a call from rooms to go. read more

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Not happy with a return, can be little more friendly and polite to customers if you want to improve your business, especially the manager. At least keep a smiling face. We are all human beings irrespective of the nationality. Hope to see some change read more

I picked out and purchased my furniture on Labor Day and set my pickup date for October 15. They sold my bedroom furniture and mattress to someone else and called it a computer error. I was not notified that my furniture was not in stock until I rented a $200 U-Haul and drove from League City to Katy, where I then wasted my entire day getting the runaround. My furniture will be here in 3 weeks so My girlfriend and I are sleeping on the couch and have our clothes laid across the floor, until then. BONUS!! The mattress they sold out from under me is discontinued and I was forced to pick a different one and expected to pay the difference. VERY POOR customer service. read more

Rooms To Go - Furniture Stores Near Me - Friendswood, Texas

So I went in the store today 2/12/20 and seen a 3 piece coffee table set that I liked. It was a floor model on sale for a great price. I didn't want to pay $100+ for delivery so I asked if they could disassemble the items so I could take them with me. They told me yes and that they had bubble to wrap the items as well. I still had paperwork to finish, so in my mind I'm assuming that they are properly disassembling the items so that they would be ready when it's time to go. Once I got finished, the young lady Monica (she was my sales person) told me to pull around to the side for pick up. Once I got to the side door, the guys were clueless as to why I was there! I had to explain that I just purchased some items and they were suppose to be disassembled and bubbles wrapped ready to go. Well it wasn't, and he said he had no clue as to what was going on! They went to get the items I purchased and disassembled them at the back door where I was waiting. He finished both end tables, but as he got to the coffee table he dropped some screws! I had to help him pick them up! After we did that he took the last screw off and put it in my car. When I returned home and started putting the items together a screw was missing. I'm guessing the last leg he took off he dropped that screw as well! I c allied the store so they could look for it, but they told me they didn't see it and there is nothing they can do! Brandy the store person or whatever she is basically told me that they didn't disassemble items for people to take home anyway because that's their policy so it's basically my fault. I was never told that policy and obviously they do it because it was done! I live 45 min away from that store! She told me I could drive 45 there to come look for the screw myself because she didn't find it! How rude and inconsiderate!! She wanted to keep telling me it was final sale, making sure that I didn't bring it back! So basically I'm fucked! I've never had this problem with this store and the lady that usually takes care of me just lost a customer! Brandy needs to work on her customer service skills and have some compassion or some type of empathy because I just spent my damn money, and their workers can't do a simple task like keep up with a screw!!! And if this is not suppose to be done, then y'all need to enforce those rules!! Corporate will here from me! read more

Like others who have posted here, I made a purchase online. The RTG website prompted me what to pay. I paid. Then a salesperson from this store, Jason calls me to say I owe the amount of the taxes. Ummmm that is not what my emailed receipt says. So I ask to speak to a manager. Twice last Thursday. It is Monday and still no call back. I called today and all the managers are in a meeting. Carmen said someone would call me. They have my money, but I have no order. No callback. No communication. Shady business practices. Terrible customer service. Buyer beware. read more

** BEWARE***They deserve ZERO stars!!!! Worst customer service of any company I have EVER dealt with! Sara, the "store manager" at the League City, Texas location is a complete JOKE! Where to begin.... our order that was promised for a certain date was pushed back 10 days! Not to mention the order would be split up into 2 different shipments. When our delivery driver NEVER showed or called between the scheduled 12-4 drop off we called the store and we were told it was our fault! They refused to even deliver the next day because the whole order had to be sent back to the wharehouse and RE scheduled! This company is beyond horrible and i do take some blame for not looking at their BBB 1/5 star rating! *** BEWARE*** read more

I went in to buy a mattress and four pillows and a mattress protector let them know that I need my entire old bed removed the entire thing sales person said sure no problem two or three weeks later if I only get my delivery delivery guy says he only takes a mattress I am now on my way to get a refund for my mattress and four pillows and I will never shop here again cause read more

ZERO STARS. The WORST quality of furniture. Purchased a "leather" sectional in which we were repeatedly told, when asked, that it was genuine leather on all areas you touch. So everything but the back of the couch should be leather. Ok. Understood. This is the FAKEST genuine leather. We specifically wanted leather because we have pets and our last leather sofa lasted YEARS and was great. As we were moving into a new home we wanted something new of course...wrong. This couch has almost worn down to a hole in one of the seats and shows wear in other seats in the short 6 months we have had it. We have had a few spills and cleaned it but it does not clean well and a smell lingers as if absorbed immediately. The recliners bend and are so fragile they could break at anytime. We do have warranty but trying to get someone to help us...it would be easier getting help from a toddler. Absolutely the worst experience and worst product for the amount of money we paid. I was warned but decided I really liked this sectional...which by the way is not a true sectional as we were told in the store. There is no way to connect the 3 pieces as they had in the store. Ok we did a little more research and that was on us for believing the stupidity of the sales reps we spoke with...who obviously just wanted the sale. We are now out of our hard earned money with a sectional that looks like it has been roughly used for 10 years. We take care of our furniture and our last couch was used for 10+ years and had less wear on it than this one. Do not buy from RTG. Worthless. read more

Rooms To Go - Was like this after less than 3 months of use. Literally the WORST quality ever. - Furniture Stores Near Me - Friendswood, Texas

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I made a furniture purchase on 07/04/2022. The salesman I worked with, Johann Moreno, put in my order. He told me the price and asked me to sign. I was emailed the receipt, which did not have my entire order. I called them back and tried to get my order corrected and they asked for more money. After stating that the price was not what was discussed I asked for a refund. The said that they do not allow refunds. They agree on a price, they don't include all of the items agreed on, then when I call to get the order corrected they ask for more money. How are they still in business? This place is scamming their customers. read more

I've made three major purchases for two homes and each delivery has had issues. Wrong products delivered, missing pieces etc.. I waited 6 months for a piece for patio and now on 2 months for a missing pillow. I was delivered the wrong couch section for another order. I don't plan to continue doing business and spending thousands for subpar service and incomplete orders. The inconvenience of me having to reach out just to be told to keep waiting is ridiculous. Especially when I waited months for the initial delivery. I wouldn't recommend this business at all. read more

They were great up until they got my money!! I will sleep on the floor before I buy from them again. I waited 6.5 months for my furniture and the chest of drawers is too big. No returns but I can come pick out something else and pay another delivery fee. How about you kick rocks!! Also the delivery people torn up my floors and walls, and stripped the bolts "setting up" my furniture. Piss poor service. read more

So Thanksgiving is being hosted at our home this year. So naturally, we need new living room furniture for our guests right? Well that was our thought process in justifying a big purchase before Christmas. Just agree with me to make me feel better! We came in and were approached by Anthony. What I like about this place is that they did not circle around me like vultures. He asked what we were looking for and told us to take our time and walk the store and get an idea of what we like. He did not bother us until he saw us show interest in an item. We told him that we needed it before next Thursday. He helped us find things that were in stock and that could accommodate our request. He spent about 3 hours with us putting together the perfect living room set. No rush, no pressure! We really had a great experience here. They were up front and honest with us. They did not make any promises they can not keep. Be sure to ask for Anthony when you come in and I promise you will not be disappointed! read more

NO QUALITY CONTROL - BUYER BEWARE!!! I bought a bedroom set that ended up having defective drawers in the dresser, they were hard to open and close after they were initially delivered. I had to call the store and customer service for help to which they ended up having to make 3 additional deliveries. I was upset, each dresser delivered had the same problem, I kept asking why they did not make sure each dresser was checked to see if it had the same problem before they delivered it, I had already missed so many days from work waiting from each defective delivery, it was not until after the second delivery that the customer service representative told me that that they have no quality control. The manufacturer puts part of the furniture together, boxes it up, delivers it to the warehouse for delivery, where nothing is checked, then some guys in a truck put the rest of it together in the middle of your street and bring it inside. Even after the guy who sold it to me and his manager at this Baybrook store asked for it to be red flagged, which meant it had to be checked, the last dresser was delivered again, without being checked. The drawers ended up being a little better but the back of the dresser was a bit banged up. this took a month after the initial delivery and I was pretty much forced to settle. Even after I called the store again to complain, they said they would look into it and would call me back, which was around Christmas, they never did anything. Just this week I noticed that the veneer was coming apart off the nightstand, now they have to send an engineer to look at it and then someone at a different time to deliver a new piece. This has cost me a week off of work and these guys say its out of their hands to compensate or discount anything. I had not bought a new bedroom set in 30 years, I thought I was giving myself a nice birthday gift, instead this whole experience has been one of the worst. HAD I KNOWN THERE WAS NO QUALITY CONTROL AT ROOMS TO GO, I WOULD HAD NEVER EVEN SET FOOT THERE!!!!! They do not even deserve one star!! DO NOT SHOP HERE!!!!! read more

DO NOT GO HERE. The "cheaper" bundles and prices are not worth the quality and customer service. Half of the furniture pieces will have delivery dates months out from when you buy it and delivered damaged in some way or fashion. The wood had scratches, the paint wasn't even, and the cushions weren't sewed correctly. For us to buy with our hard earned money, you bet we're checking. They said price match guaranteed for up to 3 months is a joke. I bought furniture before the end of the year/new year prices, but when I showed them the price changes and asked them to honor their written policy - they basically belittled us, saying its not even worth that much and "no one actually even bothers". Literally. Laughed. In. Our. Faces. From the sales guy to the floor managers to the telephone service, they are super nice until you have any little problem what so ever. Then suddenly we are no longer valued customers but rather we are step children they want no association with. Worse experience I've ever had buying furniture. Regretted the experience. read more

So I see a lot of negative reviews on here, but...my experience was really good. I ordered my furniture about 2 months ahead of time knowing that sometimes furniture has to come into stock. I bought a loveseat, chair, dining set, entertainment center, and bedroom chest from Jimmy - who was very professional. I spent about 3 k altogether which I didn't think was too bad. Only real downside was the cost of delivery (280). I got a call a week ahead confirming delivery and was able to sign into the website with my order number 2 days ahead to find out what my 4 hour time zone would be. I got a call from dispatch the day of letting me know the drivers were 2 stops ahead of me. The drivers also called when they were 30 minutes out. They arrived well within my time zone, set up my pieces quickly and were polite. Like I said, overall I had a great experience. I would recommend Jimmy and RTG to anyone looking for inexpensive furniture that looks great! read more

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If you're expecting to get the correct, clean furniture, with the correct hardware and any actual kind of decent customer service DO NOT SHOP HERE. Here's the long story of it. We purchased a sofa set in September, paid cash, and were expecting our set in October. Well the first piece was brought with a huge rip and stain - of which the deliver guy (who spoke zero English and got lost for over an hour) tried to say it wasn't an issue. They also didn't have the correct hardware for the legs. After numerous calls to customer service (and over an hour of waiting each time) I finally was able to speak to someone who promised we'd have a new couch replacement by end of November and that the correct hardware would be overnighted so that our new, stained couch wouldn't just be sitting on our floor without legs. That never happened. So then we were told they would bring the correct hardware with them for the next delivery day in 2 weeks - that also never happened. My husband had to literally go buy the correct screws and DRILL into the legs so that our couch could be the proper height. Now it's November 20 and we still have no idea when or if we'll ever get a replacement. I've spent countless hours on hold for the past week trying to speak with someone only to be hung up on. I've tried requesting them to call me, and no one ever does. I've tried chatting only to disconnected or ignored after being quoted a 2021 date for the next available delivery. I've never experienced such terrible customer service - I'm in tears from frustration wondering why we chose to spend our money with such awful people. To top it all off I'm 8 months pregnant with our first child and the new delivery window is right in the middle of our due date. And now I can't get anyone to answer. The women in the office are so rude and just immediately pass you off to customer service without any questions. read more

I went to Rooms To Go to purchase a new bedroom furniture set. Eduardo Irlanda was the Sales Associate that assisted me. I gave Eduardo a basic idea of what I was looking for and he was very helpful in walking me through the store and showing me all the queen bedroom sets available. I found the perfect queen bedroom set and it is gorgeous. Eduardo finalized the paperwork and I agreed to the three year warranty as you never know what might happen down the road. I would rather be protected with a warranty than not be protected. Eduardo Irlanda is professional and is very customer service oriented. The furniture arrived within a week and it is more gorgeous in my bedroom than I could have possibly amagine. It is also very well made. I am very pleased with Rooms To Go and highly recommend Eduardo Irlanda as the Sales Associate. Deserves 5 Stars read more

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As a warning for customers , if you expecting family, or want to use your furnitures right away give extra time. I was about to loos my..... got delivery today10-19-22 , first can't find the legs for sofa, loveseats and chair, no pre-rilled holes, call customer service and they said next schedule for technician is in November 5th. ?????? After found the legs and thought there were no screws, then they said; let cancel technician appointment and order the screws first. Whatttttt? You expecting me to leave the furnitures around my new home and wait for you for more than 2 weeks????? No offer to bring new ones out? I was about to loose my cool........ what kind of customer service is this?????? Very disappointing. Ok just leave the items in boxes , just like that and wait for us for a few weeks before we can get to you!! read more

I had left a previous review stating that Rooms to Go should be called Rooms to Show because of delivery issues and 2 times issues of damaged furniture. Well, it's now a third time of the same damaged furniture. So we have canceled our thousands of dollars of ordered furniture which we were willing to work with them and wait months to receive piece by piece. Buyer beware. Very frustrating and disappointing experience. Salesman was nice. read more

We ordered an entire living room set 3 months ago. It was just delivered today. Since I have a back injury, I had to pay someone to move the old furniture out. Unfortunately, one of the couches wasn't the correct model. The delivery driver insisted to the dispatcher that the normal procedure was to leave the incorrect model here for us to use until the new one arrived. Not sure if she was new, because she refused to do that. We were told to call customer care to schedule the redelivery. The new one won't be here for two months! The customer care person also agreed that the incorrect model should have been left here. When they talked to the dispatcher (the delivery guys had just left), she stuck to her guns and refused to bring that one back. So now, we either go without a couch for two months or pay someone to move our old couch back, then pay them again to move it out. Not impressed! After my initial review, their support reached out promising to resolve the situation. After going round and round, they finally promised to refund the other half of the delivery fee. That was on February 24th. I've reached out multiple times since then, and there appears to have been a "mistake" where that refund got cancelled. Have followed up again, but so far no response. read more