Great place to get your lawn equipment repaired. Formally a John dealer they still know how to fix what ever might be wrong with your lawn and garden equipment. Don't expect a one day turn around, this is an old school shop that gets a lot of local business so it might take a few days to a week to get service. But if you want to have it fixed right at a fair price this is where to go. I've had several pieces of equipment fixed here and they have all performed better than when I bought them new! 100% recommend. read more

Powder Mill Equipment - Nurseries & Gardening Near Me - Maynard, Massachusetts

I wish I read the other reviews of this business. Service is terrible. Wait time to get back to you and minimum of two months for any work to get done is ridiculous. Everyone is always sitting at a desk but no one doing any repair work. Would not recommend to bring your equipment to be fixed there. read more

July 3rd I stopped at this place to see if someone could look at my father in laws gas powered hedge clippers. First of all the gentleman who runs the place was 20 minutes late opening. As I walked in I was greeted with an unpleasant smile and a head nod. I told him what happened and it was vibrating a little but was still working. Without hesitation he said " I can look at it but it's gonna be at least a month. And I don't need you calling me every week to see if it's ready" meanwhile the mechanic who works for him was just staring doing NOTHING. So I took it to Ace hardware in Acton they adjusted it for me which took 5 minutes now it's fine. Thanks Powder Mill Repair. read more

I have used Powder Mill mostly for picking up the parts that I order on-line. (A bit antiquated if you ask me but I guess they need to help support the dealer network.) Recently, my riding mower needed fixing that was beyond what I felt comfortable doing so I brought it in. I first brought it in around Halloween 2014. It took the standard 3-4 weeks -- LOL. They did a tune-up and standard oil change. Got it back and used it thru winter for plowing duty. It felt like lost a few horses. The mower stalled out a number times clearing snow were it never had in the past winters. Late spring the mower started having a problem again. It would start but then die shortly afterwards. I brought it again. Got the the typical multi-week lead time. Since I have a good friend with a tractor, it doesn't bother me too much; it gives a good laugh. Calling around other dealers, not just JD, getting service in 2 weeks is considered pretty good. I get a call about 3 weeks later with an estimate for about $1200. I was kinda besides myself. I paid $1800 for it 6 a little less than 6 years ago. The tune-up to get it running was about $450 and the difference was on general wear parts e.g. spindles, pulleys, and the like. I stopped by the store to review the work. Like Dan A observed back in April (now June), the place had no inventory except for some maintenance fluids and a demo snow blower. I asked if they're going out of business. The answer I got was 'no' that they had sold out and were expecting delivery in a couple weeks. Odd! That and no JD signage, I think they're in denial and/or are trying to stay alive on maintenance work until, who knows, they work something out with JD. Noticed recently that they aren't a listed dealer on JD's website. About a week or so later I got a call that the mower is ready. Borrowed my friend's trailer the following Saturday and headed over. Bill was a little lower than they had estimated $350 -- instead of $450. Thought that I was getting a friendly break. Paid my bill. They drove the tractor up into the trailer and off I went. Next day I went to go cut my lawn and within about 5 mins, it died. I couldn't getting it started again even after waiting a day. 2 tune-ups 9 months apart and my mower is worse than before I brought in the first time! I'll call tomorrow and ask for a refund at least for the labor. I was going to demand that they come pick it up no charge, but I'm concerned that I may not get it back if the bank comes and shut them down. I don't particularly fault them for the even the $1200 estimate. This is a big box store mower. Even though it's the middle of the line, it is the low margin high volume offering... You get what you pay for. Funny, I'm now considering a $20k sub compact tractor. Even though I'd easily get 20-30 years out of it, taking about 10 years to break even, it's still a hard pill to swallow. Oh well... Such is life. read more

Yeah, Larry is the owner and he does care. Otherwise, the rest of the staff must work on commission and cater to commercial sales. I bought a John Deere tractor and they overfilled the oil so it was smoking. I wanted to buy a leaf catcher from them but they didn't answer the phone so I bought from Home Depot. My Dad and I went in with a question and they were too interested in their lunch hour. They think they are the only game in town, but I now have a local guy maintaining my tractor. And I am sure they will read this post, and not care. read more

I haven't done business with Powder Mill Equipment, but I never would. A good friend ordered a snow blower in July 2014 that Powder Mill didn't deliver until it had snowed several times. I can't imagine paying a local business for a snow blower that can't tell me when they'd actually deliver, and it ends up being 6 months later with all kinds of excuses and delays. read more

I have used Powder Mill for parts for my John Deere tractor. I like the guys there and the friendly advice I get. They don't try to sell me stuff I don't need and they don't mind that I am not a mechanic but still want to do the work myself when I can. By the way, why does Yelp allow a review by someone (Jon C.) who was never a customer? That's not right. read more

I'm not really sure what has happened to this place. I bought my John Deere tractor from them in 2006 and they always provided good service and help. Over the years I have recommended a number of people to them versus going to a big box store. This year, it's late April and the place looks like it's closing up. No inventory of anything and when I dropped something off to be fixed, it was promised to be back in a week, it ended up taking over 2 months. I have asked specifically if they are going out of business and they said no. Perhaps they are no longer selling or servicing John Deere. I just wish they would be honest. read more

My folks bought a snow thrower from these guys several years ago. We're expecting a blizzard today and I discover the tubeless tire is flat and I can't budge the bolt to get the wheel off. When I spoke to the guy at the desk he basically said there was nothing he could do, but the owner asked what was going on and he's now coming over to my house to remove the wheel himself. On the morning of an expected blizzard. That to me is amazing. That's why you buy local. read more

Something is terribly wrong with this dealer. I ordered 2 switches for my John Deere tractor on April 6 and have called and visited the store many times to ask when I will receive them. As of today May 11, I stil do not have my parts (which I paid for in advance) and every time I call or visit their store their President Larry Fryatt tells me "tomorrow" or "they will be here in a few days". My wife has also called to follow up and received the same response, "tomorrow". This has now been going on for over a month and in the past when I ordered merchandise from them it took 2 - 3 days only; also the place looks like it is nearly empty and possible they are going out of business. ?? My tractor will not operate without these switches and is useless to me. This sort of customer service is terrible and I will never buy anything from them again and will pursue my options with Massachusetts attorney general consumer affairs division. Very dissatisifed with this establishment which was once a very good vendor to deal with but that appears to no longer be the case. read more

I have been coming to Powder Mill Equipment since 1974. My first experience was buying a new Can Am 250 motocross bike from Paul and Larry. Larry let me try out his bike down the road in a sand pit which required a look both ways run up 62 without a plate! Larry's still there and Paul is retired. Larry runs the show and they sell mowers, tractors, snowblowers, and heavy duty this and that to commercial buyers. My purchases have been two John Deere garden tractors (the first lasting 16 years) and now a more powerful upgraded and liquid cooled version. Both tractors were equipped with snow blowers which I highly recommend. I have also purchased chain saws, snow blowers, leaf blowers and a trailer. Prices always seemed fair, delivery next day or that afternoon and my need for service responded to quickly. This is a mom and pop operation and it's important to realize that yes you can buy JD equipment at Lowe's for less but IT IS NOT THE SAME. Don't get fooled. Buy local as you would from your grocer and get good service and better lawn equipment. Ask for Larry. read more

This is the worst company to go and get any work done, and are a BIG CHEAT SHOP. I gave my John Deer lawn mower, which had only been bought 8 months back, and used 5-6 times, and used to start and work fine the first time, but would not re-start the second time (i.e.e while heated, because of faulty thermostat). These folks kept the mower for over 8 weeks, and after numerous calls, where they always told that "Bill" will call back by EOD today, I never heard anything back. Eventually "Bill" called, and said the mower nede a $180 annual tune up (even though I had used it less than 5-6 times the previous summer, and had done the oil change/filter and spark plug clean up). Per them the mower needed carburettor cleanup!! I explained that the mower starts and work fine the first time, and for as long as I use it the first time. Bill got offended, because "he was the engineer"!. I requested if he can just do the carburettor cleanup, and not change the filter/spark plug with the new John Deere keit he was selling for $90, but he refused. After numerous follow ups, when I finally went to pick up the lawn mower, the mower started the first time, but did not start the 2nd time at the shop!! He had to again keep the mower, and when I picked it up after 2 weeks, it started the 2 times I tried at the shop. After I got the mower home, and tried using the mower after a week, the mower started the first time, and did not start after that at all. Not even the next day or next week (while it used to always start the next day, or after some time). I then raised a complaint with John deere, and they told me to take it back to the shop. At the shop, Bill and company refused to service, saying they are not servicing lawn mowers for 2014 now, and to bring it the next year in March 2015. This is after I had talked to them on phone following my talks with John Deere CSR, and PowderMill told me to bring the lawn mower!!! The guy who told me to bring, lied and said I forced him to say that I can bring the lawn mower, while they are not taking in any for the season!!..For follow up sake I again took it in March 2015 after twice confirming on the phone, once to me and once to my wife, that I can bring my John Deer JS28 model for Annual tune up. Once again after I got to the shop, "Bill" lied and stated that they are not servicing John Deere's now etc. etc.. Upon asking if he can give this in writing he got loud and agitated and made a few other lies such as they don;t have service parts of that John Deere etc. I recorded this conversation on my cell. I then took the mower to another shop. They gave me back my mower in 3 days, and gave it in writing that the mower did not need carburettor clean, whereas all this while the cheats at powdermill wanted to clean up carburettor!! SAVE YOURSELF, and DON'T GO TO THIS SHOP!! read more

I began going here years ago when Paul owned it. Due to their poor financial condition, they've resorted to dishonesty and ripping people off. I brought my tractor in to get minor service. They stole parts from it and refused to return parts of my tractor to me. They keep avoiding me and not answering my calls. Totally untrustworthy, and I recommend NOT using this rip off place. read more

My experience with Powder Mill Equipment was negative. I needed some starter pull cord for my John Deere snow blower. I drove out here in hopes of getting good customer service. WRONG, staff could have cared less. Also, the pull cord was grossly overpriced and not sturdy enough to last. I ended up going to a local place near my home and got the correct starter pull cord and excellent customer service. If you want to be treated like a valued customer and fairly do not go the Powder Mill Equipment, they are a rip off and have terrible customer service! read more

Ok so the place is a little outdated, but top notch service. I own a landscape company and have been buying and repairing my stuff at Powder Mill for years. No complaints here. Go check them out read more