Was charged 6.2k for towing and engine replacement. When ask to see engine for a diagnostic, could not produce... - Air Box was missing two bolts - Oil filter cap missing center tub - Oil pan was bent - Drain Plug Gasket wasn't replaced - Right side axle wasn't installed in completely - Both sides of the axle had grease everywhere - Lost the key to the wheel remover - Lost tow-eye cover read more

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Bein using them for years road service is great there always kind and helpful always recommend there service

Every single time we are required by AAA to deal with these people - maybe 3 or 4 times in 20 years - it's a nightmare. They are always rude, lazy and wholly uninterested in helping. I once saw a Powder Mill Truck almost run another car off the road and when I called up to tell them, they acted like it wasn't a big deal. The guy was in a truck twice the size of the car and he literally pushed the other car! That is a big deal. The one time we needed them to repair something (20 years or more again, we'll never use them again) they gouged us AND we had to have the work redone. They are not pleasant people. AAA needs to remove them from their list. read more

I called these guys to help a russian couple change a tire on 46 east in Parsippany (Noodles), They told us 30 minutes and the price. They showed up on time, changed the tire and charged the exact price quoted. Thanks for helping this 87 and 79 year old couple. A+++. Ron H. read more

I used my AAA today for my car overheating. I was delighted to by the service I got from Yoseph today. He was almost 20 minutes early from the estimated arrival time. He did a great job loading up my car. Such a great person to talk to and a wonderful tow truck driver. Great job. read more

My car overheated early Saturday afternoon on our way home from an overnight trip. I pulled off 287S into the Wegmans parking lot and contacted AAA to have it towed. Kenny from Powder Mill Towing responded quickly and let us know we would have to wait a bit for their larger truck since there were two of us needing to go with the vehicle. Our wait was not overly long, and we were met by a courteous young man named Joseph, who carefully loaded our car while working around other cars that parked too close to us. Our trip home to our designated service station was pleasant, with friendly conversation to make the time pass quickly. Joseph was just as careful dropping off our car as he was loading it. Thanks to AAA and Powder Mill Towing for taking care of us. read more

Powermill Towing's dispatcher Anthony, Al and tech Casey understood the situation and acted quickly. It could have been dangerous, instead, the first thing that they acted on was my safety. Outstanding service. Polite, friendly and capable. Very Grateful! read more

The whole team is great! My husband's alternator went out and they did a great job towing the vehicle and they were exceptionally quick at diagnosing and getting the required parts to fix his car and had me back on the road by lunch. We were so pleased we asked them to do some other delayed maintenance for them and they did a great job there too. To top that, their pricing was very reasonable. Thanks Powder Towing:) read more

Powder Mill Towing - ***** Five Stars for this terrific team! - Auto Repair Near Me - Parsippany, New Jersey

Dude told me you need a new engine even though all I needed was my engine belt replaced. Worst guys charged money for doing nothing.

Not a good experience at all. They took advantage of my elderly mother. I found this to be especially disappointing as the AAA tow truck driver recommended Power Mill for repair. read more

Car died on rt 80. They towed it to their garage. Next day I was told there was no oil and the engine blew. New engine would cost $18,000. Had it towed to my dealership. Engine was fine, plenty of oil. Problem was front drive shaft. Sounds like they did not even look at my car to diagnose the problem. Scary! read more

I forgot to update my review so they get kudos for availability however, they were training a person on how to patch a tire using my car. The very next day I woke up to a deflated tire. They didn't let the tire patch cure before sending me on my way. Furthermore I proceeded to email and call them a few times to no avail. I ended having to go to a Mavis and that was mixed as well if you can track down my review from when all this happened as the Mavis shop proceeded to lie to me and say that I needed new struts. I took my car to Toyota and they said that it didn't. read more

My Jeeps battery light went on and then all the lights on the dashboard started blinking. The car died on the highway. Thankfully I was able to steer the car to the right shoulder as it turned off, but it was scary. Massive trucks were coming behind me at full speed. I called Powder Mill Towing and they came immediately. I spoke to Chris and after asking me a couple of questions, he was able to tell me it sounded like the problem may be the alternator. I was an hour away from home and decided to have the car towed to PMT. Eric was professional and did a great job getting the car towed to Powder Mill. When they opened the hood, they were able to see the alternator looked like it was melted and parts were singed due to the extreme heat. Chris ordered a new alternator and I had my car back the next day. Thanks Chris! Thanks Omar! read more

AAA dispatched Powder Mill Towing to us because my friend and I needed our car towed. Our technician's name was Robert H and although he was prompt, he was also the most unprofessional and ill-tempered man. He scolded us the minute he met us and yelled "I've been looking for you for 20 minutes". He started to throw things around in his truck and ranted "I'm tired of these shit calls I'm getting". It was dark out and we were two young women locked out of a car and his nasty behavior was uncalled for. We had no way of contacting him to help him find us on the dark road or warn him about the obstacle in his way. Perhaps we could have asked him to unlock the car but we were intimidated by his aggressive behavior. Our face-to-face interaction lasted five minutes tops because at that point, Robert decided to leave. Next time I call AAA, I'll just have to make certain that they don't dispatch Powder Mill Towing, especially Robert H. read more

Today N066-Steven D came to replace the better on my car, he was friendly, thorough and professional !! My car was ready to go in no time !! Thank you for employing such a great man !! read more

Peter from Powder Mill Towing is excellent. He came out to my car to deliver gas and when the car continued to have an issue, he stayed to help me figure out the problem. He got the car started and I was on my way. Thank you Peter! I highly recommend! read more

My car front balljoint came out and had no idea what to do. I called AAA for a wheel lift truck and they sent a flat bed truck I was a little mad at first but then I started talking with the driver. Andrew the tow truck driver said let me try something to get it on the truck and into the shop. It took Andrew a few seconds to think of a idea to get my SUV on the bed of the truck, but with in no time he was able to get my SUV that wouldn't move on the bed on the truck. And the fact the Andrew said I was looking at the problem like it was his owe car, just by him saying that made me as a customer feel relieved that my car would make it to the shop with no other damages caused to it. Thank Powder Mill Towing and Andrew for getting my car to the shop safely. read more

On my way home today, one of their drivers on 287 northbound was driving like a maniac in heavy traffic - one of those horrible truck drivers who think that cars should yield to them because they're driving a big truck. I notified the local police as well as the company that employs this out-of-control driver. I hope other Yelp folks will report similar events to police. Once I locate their insurance carrier, they'll get a full report also. read more

AAA made it hard, but sal and the guys over at powder mill towing made it EASY AND STRESS FREE. After going through hell with the mad at the world woman with tripleA, sal gave me a call DIRECTLY to assure me that they weren't going to give me the shit that the woman promised I would recieved and he very easily made the whole situation a breeze. That's the kind of customer service AAA should be presenting. It's powder mills good name that should be getting the credit for how well things get handled. If it were up to tripleA which I pay for I was waiting over 10 hours !! And I STILL would have been waiting if it wasn't for sal calling me and getting the job done that AAA was so hellbent on making more difficult for me!!!! Thankyou again! read more

I got a flat tire on a major highway during a snowstorm... talk about luck. Not to mention this is my first adulthood moment dealing with a car issue. Luckily I am a member of AAA (totally recommend)! I called AAA immediately (and then my dad). AAA put me in touch with a local towing company, Powder Mill Towing. Within 30 minutes, someone from Powder Mill Towing was at my service in the snow and changed my flat tire. Then I followed him back to the shop and they were able to repair my flat tire and get me on the road within the hour. All in all my flat tire fiasco took me about 2 hours. For a really scary and unsettling situation I was in, Powder Mill was truly heaven sent. I was so nervous and honestly shocked how smoothly this process went. Powder Mill was nothing but professional and kind. I highly recommend their services. read more

F I CAN GIVE THIS PLACE A 0 I WOULD!!! The absolute most disrespectful tow company KEVIN S. And owner. Wanted tow service. Waited 3+ hours when was promised 1 hour and a half. Tow driver refused to pick up car and still was charged for tow service !!!!! Harassed and will be upscaling this. read more

Powder Mill Towing was quick to respond on a Wednesday morning during rush hour! Polite, understanding and very courteous. To Sam, Chuck, Joe and Andrew....Thank you for taking of me and Black Beauty! read more

Powder Mill Towing - Auto Repair Near Me - Parsippany, New Jersey

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If i could give the tow drivers here zero stars I would. Blocked us in on our dead end street when they saw us coming up the street her purposely turned his tuck to block us in. Stuck behind him for almost an hour as he couldnt seem to load the vehicle. Then when we finally got by him he flipped us off!!!!! Rude beyond rude. Would never recommend them to anyone! read more

All I gotta say is that Duffy did an amazing job in towing my broken down car, He was super friendly and took me and my car to the desired destination safely! Def recommend him as your next tow truck driver. read more

Owner rushed to fatal bus accident and helped save numerous kids..even performed CPR. I'd support this business just for the reason alone.

I got a flat tire so triple A sent me someone from the powder mill towing company. He changed my tire but used the wrong bolts for the spare and I almost died driving my car to the repair shop. My tire was barely secured on my car and because he didn't use the correct bolts he ended up stripping the part of my car that the tire screws into so it costs $1,100 in damages and it took a week to repair. So not only did they destroy my car but on top of everything they are claiming they did nothing wrong!!! DO NOT LET THEM TOUCH YOUR CAR UNLESS YOU WANT TO HAVE A HUGE REPAIR BILL TO PAY AND THEY WILL TELL YOU ITS NOT THEIR FAULT. read more

Almost killed by power mill flatbed truck on 287. The truck went from the shoulder of the road to the right lane then to the center lane , no problem with that , right ? The only problem is I was in the center lane right where he was going. I used my horn to no avail and he just kept on going. If I did not change lanes at the last second I would have been hit , and didn't get a chance to look in the fast lane for traffic if there had been anyone there I would have hit them. I tried to slow down to get a plate # or id the driver but he too slowed down and kept well behind me. For a company whose owner received an award for helping children , his employees seem to be going in the opposite direction... read more

Biggest con artists of all time!!! Should be basically prosecuted! My car was towed there after an accident. They didn't not notify me of any fees. Once I came to pick the car up the same day. They made up a $225 charge! For towing me for 1/2 mile from the accident. $125 for towing, $35 for storage, $40 for administrative (no idea what they administer). And some other bs charges. I tried to argue but the guy basically threaten me that either I pay now or he is closing shop and I will pay for another day of "storage". I was shocked! Really? That's what you do? Make money on ppl who have just been in an accident. I hope they get prosecuted for it one day. read more

They came out to me to replace my battery through AAA. The technician was very prompt. That's about where the good stuff ends. After replacing my battery, I point out that my display on my dash was black. The guy looks at it, says he's never seen anything like that before, mentions something about fuses, then drives away. The technician blew the fuses on my vehicle and, when confronted with the mistake basically ran away. Due to this, there are numerous electronic issues on my car that now need additional repairs. Among them: dash display is completely blank so audio and rear view camera is affected, wireless key has unpaired from car, dashboard displays reading incorrectly. Avoid this place, clearly their mechanics are clueless. read more

I would try to steer clear of this towing / auto repair establishment. I took in my 2006 Accord to have rotors, brake pads, and new caliper installed. The pad was smoking when it was driven, due to a frozen caliper. I removed the caliper bolts save for one bolt. I brought them the rotor, pads, and caliper for install. They charged me for 2 hours of labor at $88 per hour when everything was removed save for one bolt. They claimed the one bolt took one hour to remove! They are mechanics, that is not possible. Anyway, we feel very overcharged and would recommend you look elsewhere. We are notifying AAA not to put Powder Mill on their preferred tow / repair list due to this incident. We feel misled! read more

AAA arranged with Powder Mill Towing to pick up my Ram 1500 after the truck's throttle got stuck in the open position (RPM was over 4000!). Their response time was about 15 minutes and despite the shop being very busy, they commenced the work immediately. They were able to fix the problem which was caused by the careless mechanic at Hoover Dodge in Summerville, SC. The owner of Powder Mill Towing, Mike only charged me for a half hour of service and now I'm back on the road! The entire crew was friendly and accommodating! read more

I had gotten a flat tire this morning and powdermill sent Dave to the rescue. He was friendly, polite and knowledgeable. He helped put my spare on, topped off the air in it and gave me advice on what I should do to service my car. I was having a rough morning, but meeting Dave definitely brightened my day. read more

If you are ever unfortunate enough to have your vehicle towed here, I recommend you get to it as quickly as possible. They have no problem helping themselves to your personal belongings. Anything of value will mysteriously disappear. If you are given a choice, send your vehicle elsewhere. If you end up in the hospital, send someone on your behalf , they will also over charge for storage. read more

They damaged my car while towing it which I only discovered when I picked it up from the garage they towed it to a day later. When I phoned them to report the damage, the person I spoke with was rude and aggressively asserted that it was either me or the garage that was responsible for the damage despite the fact that the car in question had been sitting idly for the two previous months. He consistently interrupted and rode over my account of the sequence of events without once allowing me to respond to his speculations. Rather then pursue what was obviously going to be an extraordinarily unpleasant face to face confrontation, I had the damage repaired at my own expense, which was obviously Powder Mills' intent. If you need a tow in the Morris County area, check with AAA to make sure they don't send someone from Powder Mill. read more

Kind of too bad. My car had the oil pressure light come on and stay on so I called up my mechanic and had it towed. I told the tow truck driver there was no indication of oil pressure and we did not want to run it until our mechanic had a chance to look it over. He put it on the truck without starting it but when he went to drop it off, he started it up and let it run. When I pointed this out he said, "I'm a mechanic and it sounded OK, so I let it run." Excuse me, I am bringing it to MY mechanic because I have confidence in him, I have absolutely no confidence in some random dude in a tow truck. In this case, I lucked out because it was the pressure sensor. Had it not been, there is a good chance he would have trashed my engine. It would not have bothered him any since it is not his car. I have been pleased with them in the past, I expect this was an exception. read more

Powder Mill Towing & Car Care to me is #1 in Parsippany. Every person who works there that I have met takes customer care as a #1 priority weather if someone is stuck in the snow, disabled on the highway, an untimely accident, dead battery, or any other problem that arises. Every employee has a vast amount of experience in the field to take on whatever issue arises in a prompt fashion. The employees there take pride in what they do to get the job done. The auto shop also has 2 highly experienced mechanics that are able to attack an abundance of problems with you're vehicle from a small hose replacement, to as much as a new engine, or transmission overhaul. Take it from me, I am not only a customer of Powder Mill, I am also an employee who is proud to be a part of this team! Come visit us today and see what Powder Mill Towing & Auto Care can do for you :) read more

Dishonest and crooks. This place charges a fee of $48 for a scan when it can be done at Auto Zone for free. Auto Zone will give you a print out of the issue(s) and took only 5 minutes. Powder Mill claimed their scan took 1/2 hour, which is absolute bs. Avoid unless you want to get ripped off. read more

Well when you lock your keys in your car there is only place I would call. Powder Mill Towing is amazing. Jason was the sweetest young man and literally mad me laugh when I wanted to cry. He was able to get my car open and I was up and running in less than 35 minutes of calling. Just a genuine gentlemen that is an expert in his business. Thank you Jason from the overwhelmed customer stuck in Montville. You made my day. I hope your boss/owner sees this review. Stay kind and honest! You have a real talent for being a "great guy". MaryAnn Couch read more

My car wouldn't start and I called triple a to have my car towed around noon on July 24th. They recommend Powder Mills Towing and Auto Repair. Powder Mills told me it was the starter and they could have one there by 3:30 and should be back on the road by 4. At 3 o'clock they told me they couldn't get the part until the next day. Being the weekend the car wouldn't be ready until Monday. No problem. Monday morning I paid for the repairs and left. I discovered later all my change left in the car was gone. Only about $17.00 but that's not the point. I hope whoever took the money, it was to buy food for their family. I will never use powder mills again. read more

I had a dead battery in my car the result of keys erroneously left in overnight. I called AAA and someone from this firm arrived 25 minutes later. The driver was rude and condescending. I had told the AAA rep that because this sort of thing had happened before, I might need a new battery. They assured me they would make sure this contingency would be taken care of. The driver then basically told me that he didn't have the time to do a battery replacement for two hours (something that on previous occasions only took 10 to 15 minutes) and all but stated that if my problem was that serious, he was prepared to leave me with a dead car in my garage thus rendering a joke of what I pay AAA for assistance for (whereupon he then is ranting, "Well that's AAA".). As it turned out, I didn't need a replacement, only a recharging, but he utterly failed to clarify in a helpful manner that it might not be that serious and instead was rude and obnoxious and had the gall to start laying on the "I've got other people to attend to" thing as if my problem was nothing and when he started to invoke COVID I snapped back that my father had died from it and I didn't need to hear any crap about that. I hope that in the future if I need AAA assistance I am NEVER sent anyone from this place again. I have never been more angry over service than this. read more