Really talented everything looks great when I've used their services and will always 100% recommend…read morethem to anyone but maaannnn when I go here they usually aren't open lol

Dropped a dress off on 11/20/24 for alterations. During this appointment, I let the seamstress know…read morethat I may need to cancel this alteration and would let them know as soon as possible. She acknowledged this and agreed to let her know ASAP due to them being on a holiday break from 11/21-12/2. Not even 24 hours later, I called and left a voicemail to cancel the alteration. I called again on 11/22 and left another voicemail to ensure my message was received. I received a text 11/22 from the business that my message was received, and I could pick up my dress on 12/3/24. I went to the establishment on 12/3 to pick up my *unaltered* dress, only to find out the seamstress was actively altering it... Ben (co-owner?) confirmed that the text I received acknowledging my request to cancel was not automated. Ben only offered to refund me for the dress ($99) when I paid $185.44 for the alterations. Finally, Ben agreed to refund me for the alterations but not the dress. I am still awaiting the refund for the alterations. Neither staff member was apologetic for this mistake, and I'm now out the cost of the dress -- that was going to be returned but now cannot due to their mistake -- because they couldn't be bothered to correct it. They did not offer to return the dress either. TLDR: Columbus Alteration Co. acknowledges the request to cancel w/in their policy timeframe and alters dress anyway. They are not apologetic whatsoever and make little offer to amend this. This dress was to be returned to Birdy Grey as it was no longer being worn and now I am out that cost due to their mistake.

Recently I ordered 2 dozen T-shirts with very short notice. All the staff (especially Michael) were…read morevery helpful. He helped design the T-shirts and send me samples done with various font styles and sizes from which to choose. Price was competitive. The shirts were well done and he was even kind enough to deliver them. I'm sure I'll be using them again.

there's customer service and then there's hands on customer service. I love this place their staff…read moreand the overall atmosphere. if you need a custom product in the Columbus area your search is finally over, I will be back many times over.

Wow they are awesome. Have got other items from online or other places but the shirts came out…read moregreat and quicker than promised. They helped me with the design and can't thank them enough. Will be back and easily the best and most professional experience I've had.

I have never experienced a better company when needing personalized merchandise for my business! I…read morelive in New York City and use 643Spririt for my employees and all my client promotions. I rely heavily on their customer service via phone calls and email due to me living in a different state. I have NEVER experienced anything but professionalism from everyone employed at 643Spirit! Everyone is always upbeat and a pleasure to work with when I am placing my multiple orders. There are hundreds of companies I could locally use, but 643Spirit keeps my business due to their great deals, professionalism and attention to detail. I wouldn't go anywhere else!

Hard to find a place to do the little things we needed done. This is more of a high-end suit…read moretailoring place, but she agreed to do Kid K's Girl Scout patches. A bit expensive for that but she gave me a discount out of pity, I think. The work is excellent. Just beautiful. I probably needed something less exquisite, somewhere between this and my sloppy hand-stitching, but I am impressed. Ready when she said it would be (I told her no rush and it was about a week and a half.)

If I could give this zero stars I would. This was one of the worst service experiences I've had in…read morea long time. I dropped off my pants on Monday and was told they would be altered and ready by Thursday between 2:30 and close. The quote was $80, which is already outrageous just to get pants hemmed, but I agreed because I needed them for my graduation. I called at 2:30 on Thursday to say I was on my way. I got there at 3:05 and the shop was already closed. They close at 3. No heads-up, no courtesy call, no apology, no explanation, and not even a follow-up the next day. I was left scrambling before my graduation and had to throw something else together last minute. It honestly made me question if I even needed to get the pants altered at all because this whole situation was just horrible. What was the point of taking my name, phone number, and contact info if she wasn't going to use it? I never got a single call. Not even to confirm the pants were ready early. At this point I wouldn't be surprised if she forgot about the order completely. She showed no remorse and then had the nerve to try and charge more for expedited service, even though she knew my deadline from the start. That was enough for me. I didn't even go back to pick them up. I hated that it was this horrible because I really needed the help and trusted her to come through. If you have anything important coming up, do not go here. Save yourself the stress.

Have purchased 10+ items from here that were shipped directly from the store. Each item has…read moreexceeded my expectations! Highly recommend

A great place to make personalized items or gifts for someone. The owner is very personable and she…read morealso does transactions my only critique is that they should have more than one person working so that the owners not doing all the work it will open up more business and more time for the owner to take time off to do other things and operate the business more smooth I think our products are great and deliver quality products at a reasonable cost Better Price than online. One of my favorite spots in Easton. If you like personalized items you should really give them a shot.

Wonderful local business . Friendly knowledgable owners, always make time to chat. The cleaned item…read moreis always ready on time they have never been late. Excellent value for the money.

The owner was very nice. We talked and he knew exactly what needed to be done with my comforters to…read moreclean them. The service was excellent which I appreciate. Great quality as well.

Was an easy appointment. Told me what I needed altered on a dress and what I didn't. Got the dress…read moreback impeccable work.

Great service with very reasonable prices. Owner is very friendly. I have been using Custom…read moreAlterations for years and I will not use anyone else. 11/10 recommend.

Good for scrubs embroidery and affordable, good customer service…read more Gets back to you in 7-10 days

Great customer service the second you walk in . Extremely helpful sales rep , while trying to find…read morescrubs . Prices are reasonable. You can try on the scrubs . Large selection of styles .