They lie about anything they tell you just get you to sign up.Then they steal your money's after contract is expired. Ars holes.Never again

I had a horrible experience. I went to cancel my daughter's membership, the person at the front desk informed me that the membership was already cancelled, months later, I cancelled mine as well. I noticed the fee was still coming out. When I called, whoever answered the phone acted like I was not telling the truth. She said she would have her boss from Westland contact me but that never happen . When I called back after a month noticing once again membership fee coming out of my account , the manager discovered that my daughters account had not been cancelled. So now I am out of hundreds of dollars and overdrafted because someone gave me the wrong information. Justice KM read more

Do yourself a favor and join ANY OTHER GYM, besides this awful place. It's never kept clean, which is very dangerous in these times of COVID. They will also find any loophole they can in your contract to charge you for more months than you agreed to. I signed a 12 month contract, they extended it to 15 months, just so they could squeeze a little more money out of me....seriously pathetic. It will cost me more to get a lawyer and fight it, than to just learn from my mistake of not listening to the numerous bad reviews already written about this place. My error, but never again! Even though I have a few months left on my contract (because of their shady business practices....) I will never go back. It's just not worth the health risk to my family. Stay away! read more

Absolutely horrible!!! I have had more problems than I can count at this location. Starting with the very rude darker skinned female manager there. She was very rude and ugly to myself and my daughter. They took complete advantage of my daughter and prayed on her insecurities. Telling her that her ONLY option to LOOKING BETTER is to sign up with a fitnesses trainer 3-4 days a week for $90+ every session. What kind of college student can afford $300+ a week along side a monthly gym membership?!?! And then continued to charge my daughter after her membership was suppose to be canceled!!!! If I could give them place a negative score I would!! read more

1 star seems like too high of a rating for this place...I would give it zero if I could. I have been a member of many different gyms in many different cities in the U.S. and this gym is by far the worst experience I have had at any of them. Not only is this place more expensive than any of the other places I have had memberships at (which I am willing to pay if the service is worth it) but it also has the WORST customer service imaginable! I was only a member here because it was the closest and most convenient gym for me; I had placed my membership on hold and without any notice it became active again and I was charged a monthly fee to my bank account. I called over three time for almost two weeks, was always told the manager would call me back, but never received a call back. In the meantime I was charged again, this time for yearly membership dues. I called again and got the same story...the manager would call me. Finally I went there on my lunch break to just cancel my entire membership and was told I would have to pay yet another monthly fee before I would be allowed to cancel. Because I was so fed up I just paid the fee to be over and done with this place. Funny thing is AFTER I canceled my membership the manager finally called me to discuss my situation and when I told her I canceled she tried to get me to stop my cancellation and just put the account on hold...no way I was going to try that again. I would not EVER recommend this gym to anyone and I have no plans of ever returning. read more

This gym has everything you need, but it is going downhill... fast. Things need to change. Dirty, equipment falling apart.

This gym is a scam. While they do have a wide variety of machines, the customer service is absolutely terrible. An unauthorized payment was taken from my checking account and when I called to explain that I had paid in cash at the gym just the prior day I was told that it was too late in the billing cycle and the unauthorized payment would be applied to the next month. After cancelling my membership at this gym, a staff member named Tim called me and offered me two free months for the inconvenience. I told him I would call him back and let him know but never contacted him. Two months later, ANOTHER unauthorized payment was taken out of my account, three months after I cancelled my membership. When I finally got ahold of a staff member (after a solid week of getting the runaround and being refused when I asked for the owner's information so I could speak with him), I was called back and reamed out for making the staff member out to be a liar. Come to find out, he felt like since I didn't call him back and tell him I wasn't interested in the two free months, he assumed I wanted to continue my membership. He was very unprofessional, said he "couldn't believe I was making such a big deal over 30 bucks" and "didn't appreciate me implying that he was a liar." After I told him I was calling corporate, all of a sudden he was going to call someone to straighten things out and 'call me right back.' When he called me back, I was told that since I didn't take advantage of the two free months I was offered, this was the reason why a payment was taken out of my account for February...TWO months later!!! Stay away from this gym. The staff is rude, incompetent and will rip you off with a straight face. DO NOT GIVE THEM YOUR BANK ACCOUNT OR DEBIT CARD INFORMATION UNDER ANY CIRCUMSTANCES!!! read more

Gym is in horrible condition, management is absolutely terrible, as far as gym and equipment goes, nothing is up to date, Everything is always needing work or maintenance, the ceiling has been leaking water from multiple places for years now, Management is an absolute joke, when asked what corporate or whose in charge she answered there isn't any, Nevada is her name, and she treats all guests with disrespect and sits behind her desk all day doing absolutely nothing. If she were replaced this gym May actually have more than 10 members attending, Do not come to this gym if you value anything that is called gym or even human manners. Any other facility in this area would be better, even if you have to drive out of your way, stay far away from power house Ypsilanti ! read more

I have been a member since Powerhouse opened. I went to cancel my membership yesterday and of course Powerhouse just wants more money and EVEN THOUGH I AM NO LONGER ON A CONTRACT I still have to give a 30 day notice. I think it is UNFAIR that they force their members to stay an extra 30 days when they want to end the business relationship. I'm not renting an apartment. I want the business relationship ended, period. END OF STORY. There are many things I haven't liked about this gym. They didn't open on time to start with, when they did open they didn't have the tvs at the cardio equipment like they said they would. Since they opened they said they would have a member comment box but has never followed through. If you have an issue either good or bad, you have to give the piece of paper to the front desk. I don't feel that is appropriate especially if it may be a negative comment about one of the employees. There were many times were I've seen employees including personal trainers walk in with fast food and the best part they were eating pizza in the front lobby as members walked in and out. I made many complaints about that. I'm in pretty decent shape myself but there are plenty of people who are trying to make their lives better and food is a weakness. To flaunt pizza in front of everyone is just wrong. The excuse is that there is no employee break room. I'm sorry, but that is not the fault of the patrons. I don't know how long they went without fixing the drain in one of the female showers. I had to wear 3+ inch flip flops so I wouldn't be standing in water. My favorite is that they went over 6 months without having cable on the TVs because they didn't want to pay the extra money. Yet, they charged my credit card FAITHFULLY each month. They have had very poor customer service but it seems to have gotten better over the last year so I guess they have something going for them. I would NOT recommend this gym to anyone. read more

I went in to ask about rates and this girl working the door gave me the runaround for 5 minutes, said nothing helpful, and then told me i would have to wait until a salesperson came in. Why not say that right away? I went to another gym down the road and got all the info i needed, and i signed up there on the spot. read more

Great gym! Family oriented! Absolutely the best gym in the area!! The staff are kind and polite, and management is second to none.

I've been a member here for 3+ months at this point and I'm very happy about the facilities. There are always plenty of machines open and very rarely any of them are broken down. My only major complaint is that sometimes the TV sets on the Cardio machines do not work. The facilities are very clean and the people who work out here are friendly. There aren't any grunters or downright rude people at the gym. I've been training with a personal trainer (Paul) for 2 months and it's the best thing I have done. It's expensive if you only sign up for a few sessions, but if you sign up during one of their 10% off deals for a long period it's not too bad. Having a PT is the best thing I've done so far. It's helped me a lot to stay motivated and get me healthier and I'm constantly learning new things. read more

Before I write my review about my experience don't get me wrong a very good gym just not very set up for someone with disabilities. Tried to join once. I am disabled and the only equipment I could use because of my bad knees whats the treadmill they were so high in the air and me being disabled I knew I was going to have trouble getting up and down. And the only time I used my membership was my first visit and I fell trying to get off the treadmill. and fell into my trainer and knocked him over as I fell to the ground. So yes I never went again now thanks, powerhouse I have a membership I never used and still owe for. Terrible company read more

I like this gym but I do not like the fact that the classes are not always kept up to date on the app. I thought the app. was awesome until I found out I cannot count on it. I went down there to take a class only to be told when I got there that it had been cancelled. So do not rely on the app. I asked if there was anyone I could talk to about my concerns and was told there is no one to talk to!!! That isn't great customer service. There is always someone to talk to when they are trying to get you to sign up for a membership read more

Awesome gym, trainers and group fitness instructors! One of the most well equipped gyms in the area - has everything you need and always enough space to do it in. Love that it's 24/7, offers tons of fitness classes and the clientele rules - love the wide variety of people that work out there with a hard core of regulars that keep me super motivated and inspired. read more

It's a very good gym. Especially when you are in Ann Arbor, this is one of the best gyms around that is not cross fit and not group session based. They have all the required equipment around which anyone can design a solid workout. Unlimited classes as well. Haven't yet seen the gym overcrowded, even during peak hours. The facility (including the locker room) is pretty clean. All this comes at a very reasonable price. Downside is that it is slightly congested and weekend hours can be better. Neither of the drawbacks are anything that you can't work around. Thumbs up to powerhouse. read more

Do not go to this gym , the moment we went in we were told that you are on month to month , all we have to do was 30$ month to month and 20$ subscription. The moment I went to cancel they asked for the 120$ annual fee. And the moment we joined they were super nice , the moment I asked to cancel the behavior I received from the manager was unreasonable , I asked us to let us think and she said no let me cancel that. Do not go to this gym - waste of money . Also if you have kids do not consider their day care they have few careless unmatured people in there which was the initial reason for us to cancel out. After few arguments she said if you decided to freeze then that will be the same cost . But guys the behavior was unreasonable my reviews can not even explain this . Run away!!! Paying 120 is not a problem but the behavior is worst. And this is related to power house novi location read more

I've been a client/customer at this gymnasium for years and if one thing is consistent, it is the unfriendly staff/trainers that walk around doing very little, yet cannot be bothered to say hello, goodbye, or any thing else. I've considered hiring a trainer, but I simply cannot pick one, since they all are unapproachable. As a 40-year old professional, I expect to be a valued customer - here I am not. Aside from the staff, equipment is often broken and it takes weeks to fix. Machines are so close together, you cannot navigate very well. Bathrooms are dirty, with trashcans overflowing. Even the CPR poster is outdated - and despite me pointing that out, it remains. No one cleans equipment - most likely following the example of the trainers that never do the same. THE ONLY thing that keeps me going to this gym is convenance. read more

While this gym has a good variety of equipment which is well maintained, The atmosphere is unfriendly - almost to the point of being antagonistic. I think this is mostly due to the fact that almost all of the gym staff does not say hello or even crack a smile. The trainers, who I believe are employed by a separate business within the facility, are especially unfriendly. Despite the fact that I have been a regular at the gym for over a year, they show no sign of recognition. I find this this behavior unacceptable, as they could be promoting a friendly environment, which would help with members motivation to work toward their fitness goals. I greatly value my gym time, and have been training seriously for over twenty five years. In the past I have developed comraderie with the other members and staff. I have just about given up on trying to creating a supportive atmosphere in this gym. read more

I guess you must give a 30 day notice of cancellation. I was not told about this policy that you have to give a 30 day notice of cancellation and you are on the hook for any charge given within that period. I asked specifically how cancellation worked when I renewed and this definitely was never mentioned. I am on the hook for 59 more days from the day I cancelled. Ridiculous. I rather liked this gym but shady business practices burn bridges. read more

The gym itself has everything you need to have a productive workout. On the other hand, the customer service is subpar and the staff is unwilling or untrained in troubleshooting basic problems in a timely matter. I decided to cancel my membership after I was wrongfully charged the full monthly fee for a month my account was on HOLD/PAUSE. I called powerhouse and was told someone would get back to me in a few hours, after not receiving a response for 2 days I was told that the only person that could process refunds was on vacation for a week. A week later I was called by Powerhouse and told they would refund the balance difference in 7-10 days. Powerhouse charges about $25 for late payments, but they were only willing to refund me the difference in changes after mishandling their own HOLD on Account policy. No offer of a free month or any compensation, zero empathy, zero accountability, and no apology for mischarging me. I'll have to wait about 21 days to get my money back. ​ read more

Horrible pressured my 20 year old into training contract $5,000. I told the manager they should be ashamed of themselves & don't want to cancel after next day. Horrible customer service mgr always busy or not there read more

Yes, I was interested in some information. I do not need a call from George once a day to see when I will be available to come in for a tour. No George, I should not have to "pick up the phone" in order for the calls to stop. I will call you when I am ready to come in for a tour to see your one of a kind gym. read more

I love the trainers Melissa and Sharon, who work super hard. Their classes are frequent, convenient and give tremendous results. I have always had pleasant experiences with the staff and plan to continue my membership as long as is practical. read more

I recently joined Powerhouse Ypsilanti. At first I wasn't sure how much I would actually use it but my experience has been great so far. At first I was a little intimidated on joining and being surrounded by muscle heads, but that isn't the case at all. Everyone is very nice and I even got two personal training sessions for free when I signed up. The trainers showed me how to use some of the equipment and free weights that I typically would not have used. The staff is very nice and motivating. They even call and follow up to make sure im enjoying everything and to make sure that im in using my membership. It's nice to know that they just didn't want my money, but for me to actually get in shape. They even gave me a good deal because I'm a student at emu. I don't have any complaints about this gym so far, and would highly recommend it since becoming a member I have lost 12lb read more

I truly have had so much appreciation for this gym as it's convenient, the staff has been amazing and accommodating. The personal trainers I have had have been amazing as well. I have paid thousands since 2016 on personal training sessions and would have continued to do so. Just like so many I started 2020 with big plans and thought I would purchase another training package and then the pandemic hit. Everything shuts down and we all know the rest. I reached out to express my concern for my personal health and the financial hardships that I have had to endure like so many of us. I had to file for debt consolidation, facing foreclosure lose of jobs in the household and my income was cut in half. When I reached to to management I thought that perhaps they would be understanding for what was happening and going on in the world and this was not so much the case. I was given half back? The best I was going to get? This is what I was told... I paid for a service that (like I had several times before) intended to utilize however do to unforeseen circumstances, my health concerns and for never receiving the services I get stuck having to pay for half of something that I obviously have had no control over. Huge disappointment and shock for complete disregard for the circumstances at play here and of a loyal paying customer who would of continued to go to the gym at some point but after this experience I can say that I am glad it happened as I see how this business is ran and my money ( I paid a substantial amount) went to absolutely nothing. I usually don't put negative reviews out as I try to support my community but this is just a heartless way to conduct business. read more

Plenty of equipment and good variety. Not too crowded even during peak hours. I like that most members are serious about working out unlike so many of the cheap pop up gyms now (PF, Snap, etc.) which I find to be more motivating for other serious people. The only things that I would like to see added/changed is heavier dumbbells (at least up to 120) and later hours on the weekend. Overall though I would say this Powerhouse and the Arbor Fit club are hands down the best gyms in the Ann Arbor/Ypsi area. read more

Signed up for two month membership trial through Groupon and love it so far, the gym is rarely super busy and just recently turned into a 24 hour gym. I will be signing up for a full membership as the prices per month aren't bad for what you get. Mostly switched to this gym because all the fitness classes are included with the membership, and there's a full schedule of them. The parking lot is easy to navigate and feels safe. The only downside is the trainers like to hassle you via phone and email continually to sign up, other than that I'm very happy here. read more

The gym is clean. The machines are in good repair and the cardio equipment works more often than not. The layout is a bit too cluttered but that only matters at the busiest time of day. If you're looking for heavy stuff to move around it's a fine gym if a bit a expensive. If you're looking for "customer service" you're not looking for a gym. read more

Well facilitated. A lot of machines to work out all the different parts of your body. More than one equipment for each area. The personal trainers are great. Plenty of info to get you on the right track. Very clean never seen even one area of the gym dirty. Very friendly staff. They could probably use another water fountain but everyone usually brings their own beverage so it's never crowded. Bunch of different classes to get you in shape and having fun at the same time. Open 24 hours so go after or before work. read more

It's a good gym. They have large amounts of equipment. I would not rate this gym based off of their personal trainers because I do not use people to teach other people how to work out when there is google. A little high priced but you get what you pay for (location and name 'powerhouse'). The staff is friendly and will work with you if you have a problem with something. Overall, its good gym. read more

Good gym .. Friendly patrons , needs better hours.. Should open earlier in the weekend.

Holy sh*t! Its as difficult to setup a "meeting" to start your gym membership as it is to Cancel it. I spent days trying to get a hold of a "George" just to setup a membership, I am not sure what he did for me other than help me fill out an application that was otherwise self-explanatory. I think that the idea is that they will try and sell you on other services during this application process... I'm not sure, and it was shady. I had a "personal trainer" call me and bug me for the next 2 weeks about setting up a workout with him.... I've been working out for the past decade, I don't need one of your "trainers" that looks more qualified to work the desk at Burger King. The gym is overcrowded in the PM, if you need a specific machine, your waiting around while some guy does chit chats for 3 hours. Lastly, there's like 2 or 3 showers, i's not sure who thought this would be enough showers... I was willing to push all of this aside, but when I went to cancel my month to month membership (since I live in another too far away now), they told me I need to come into the store to do it. After explaining I'm not trying 300 miles to cancel a gym membership that I'm not even under-contract for, she said I could send at "email". I asked if the email needed to be signed or notarized (it doesn't) because I couldn't figure out how having an email sent from me was any better of an authentication than looking at the number that I was calling from and asking me a series of questions about my account... the lady on the phone was a total smart a$$ about it, "If that's what you want to do"... She couldn't logically explain to me why I had to write an email... and by the way, they need a 30 day written notification to cancel... i'm not renting an apartment... wtf.... seems strange that I can call my bank account and answer a number of questions and find out all of my financial information and even transfer funds, but I can't cancel a month-to-month gym membership over the phone. It's ludacris that they make it this difficult to cancel your account, its more shady BS that they are employing just to make it difficult on you, that way you might just get exhausted and forget to cancel it. Seriously... this is the 21st century, and the explosion of social media, do you really think you can conduct business this way and be successful over a long period of time? People will read these reviews and decide to just go elsewhere, and I would strongly recommend it. There are far superior gyms to this one. read more

Do Not join this gym. I joined the beginning of December and got another account for my husband (no family plan available!!) After about 3-4 days my husband decided he didn't want the membership and cancelled. They told him he's still required to pay for the next 30 days, even though when I got him an account I paid for first and last month already. So before he could officially quit the gym we had to pay for 3 months and he didn't even walk in the building once. I called CS and they said it was "just our policy". I cancelled my account the next day. What a bunch of a$$holes!! read more

I have been a member for some time and never like the customer service, they suck.My contract was up april,but it never really ends till you sign the proper paper work when you want to quit.That was never explaned very good at all. I was under the impresion that after the contract it went to amonth to month. So i quit going because of my Migrane headachs. The next thing is the bill in the mail that you are in the rears read more

This is one of many gyms I have visited throughout my life as a fitness fanatic. This gym is filthy, noisy (lots of grunting and groaning, slamming weights). Most of the cardio equipment has its own TV but most of them do not work. If you try to talk to the manager about this after sometime and no repairs, she does not return calls and does not post anything in the gym when things will be repaired!! This Powerhouse does have many ways to work out though if you can overlook all the guys trying to impress all the other guys with the slamming, yelling, whatever noise they can come up with. Such a joke. read more

The equipment (weights and machines) all work and are in good condition. The employees (the trainers) seem to be more imposing and rude than friendly. I'm not sure why as they make their money off of providing a service to the people working out. I guess it is what you would expect from a corporate owned gym that tries to sell an image rather than just a place to work out. I miss Champion's. Even if it was run down. Nobody judged anyone you know? read more

I have been a member since October 2010. I love this gym! I spent sometime visiting other gyms (actually over a year) before I signed with Powerhouse. I came in and met with Bobby (no longer there but...) and he was great to work with. He was soft spoken but funny, introduced me the staff and other patrons and took me on a tour. I was very pleased with what I saw and heard. The price to sign up wasn't bad, especially when classes are included (most gyms, it is a separate costs). The trainers that instruct the classes are fit, funny, some a little eccentric but its all good, gives more variety. I love Sharon!!! Sharon will kick your butt even if you decide not to train with her. I went away for awhile due to personal reasons and felt guilty and ashamed for not going. I was nervous when I finally could go back but with the encouragement of my friends, I returned. I walked in and there was Sharon! She blew my mind! She walked from behind the counter and gave me a hug and told me she was happy to see me! I've been going pretty regularly. I didnt give full stars because I did experience a cold shower and the second stall did not drain properly-no communication with patrons about this. Anyway, no gym is perfect or community fit classes for that matter-so if my only gripe is showers-it may behoove you to still come by for a visit. Oh and don't forget ask for Sharon! read more

3 months ago, I visited PH Gym to take a look, I asked for a one-week pass to see if I like it the consultant offered me one. Within 2 days, I decided to join & ever since I have been attending classes & working out by myself. I already lost 12 lbs. There is a variety of classes , some are high-cardio, others are fun ( i.e Zumba) mind you it is also a sweat breaker, to the calming effects of yoga on mind & body on Sunday morning. The Trainers are highly motivated, attentive, approachable & extremely helpful. It has been a wonderful experience for me , love it! read more

The classes are great, the staff is very friendly. They offer a wide variety of classes and have a lot of equipment/machines available.