If 10 starts was an option, I would select that! I had a great experience at PPL! Professional and courteous is their brand! Worked with Victor and let me tell you, it was the best RV buying experience. I found a Jayco on RV trader which led me to PPL, I sent an inquiry and the next day Victor reached out. I immediately notified him that I was at El Paso and everything must be done via email/digital before I commit to making the drive across Texas to close the deal. Victor was extremely accommodating and patient, he answered every question and went a step further by doing a video call to show me the Jayco I was interested in buying, inside and out. Becki from the parts department is courteous and welcoming! She helped me pick out the Electrical Management System for my RV, it was a very pleasant experience! John did the walk thru with me showing me everything about the Jayco. He even took it a step further by teaching me how to properly set up the weight distribution hitch for my truck. I highly recommend PPL for all RV needs! Sales, parts, service, etc they got it all! If I'm ever in the market again for a RV, I'd make the 10 hour drive again to deal with PPL. read more

PPL Motor Homes - TRD Pro Tacoma with the Jayco 174BH - RV Dealers Near Me - Houston, Texas

Great Experience, great people. I would recommend Service here any day of the week! Some very good techs helped figure out several nightmares for us. read more

I rarely leave negative reviews, but my experience with PPL Motor Homes in Houston was one of the most frustrating buying experiences I've ever had. From the very beginning, customer service was terrible. When I walked into the dealership, I was told I couldn't speak to anyone or even look at any RVs without first providing my personal information. Due to privacy and safety concerns, I declined. A manager then came out and offered to personally help me, so I decided to give them a chance. I found the RV I wanted and made an offer. I was told they couldn't reach the seller but would contact me as soon as they heard back. Two days passed without a single update. After making several phone calls and struggling to reach anyone, I was finally told the seller had countered my offer. I accepted the counteroffer immediately, completed all of the paperwork they sent me, and had it back to them within 20 minutes. Then... nothing. Another 24 hours passed with no communication. Once again, I had to repeatedly call before finally reaching someone. Eventually, I spoke with a man who identified himself as Sales Manager Ray Jennings. He said he would look into the situation. Three hours later, someone finally called me back and told me the seller had accepted--but at a price that was $6,000 higher than the amount I had already agreed to. After more digging, they admitted they had entered the wrong information into their own system. Their mistake created the entire issue. When I spoke with Ray Jennings again, he simply told me there was nothing he could do because PPL didn't own the RV. He wasn't willing to help offset any of their fees despite the mistake being entirely on their end. He couldn't tell me when the RV would be ready, couldn't explain the next steps, and repeatedly referred to a contract that I hadn't even been given the opportunity to review. Throughout this entire process, I experienced poor communication, conflicting information, unreturned calls, and employees who didn't seem to know what was happening internally. I was constantly told one thing only to be told something completely different later. Based on my experience, I would strongly recommend shopping elsewhere if you're looking to buy an RV. If you're considering consigning your RV with PPL, I would think carefully before doing so. My experience left me with very little confidence in their communication, organization, or customer service. Buying an RV should be exciting--not a stressful experience filled with confusion and constant follow-up from the customer. read more

i brought my 2022 thor motorhome to sell, we paid to keep clean, after 90 days i picked up, no offers , only empty propane , zero diesel fuel, 4 broken window shades, windshield cover and bunk ladder missing. only thing i recieved is 4 phone calls to lower price, this rv was in excellent condition , i went to see it 5 times in 3 months, not well kept. ive sold 2 rvs with them and bought, very dissappointed , not again ,poor overall this time read more

Brought my RV to sell was given a quote of 48,000 once my lender approved the amount PPL lowered the offer by 18,000 dollars. This place and the people working here are scammers. They don't communicate with your lender or you as the customer. My unit has been on the lot since late march and I've received one text regarding the status of my unit. Don't do business with theses scumbags read more

We purchased our rv from them and the rv had some issues and even though the owner was no help Ppl did everything in order to take care of everything for us! Great people! read more

PPL Motor Homes - Rv - RV Dealers Near Me - Houston, Texas

Spent several hours working with a salesperson looking at used Jayco Alantes and was wanting to buy one on the lot. After negotiating a base price they of course wanted to add ridiculous extra charges to the price which I had a problem with and finally we were at a difference of about 300 dollars that was clearly still a money grab on their part. I asked the salesperson to send me an email explaining the charges and what the benefit was to me. So the "professional" sales guy decided to ghost me for 3 days. No reply to any texts etc just silence. So after 3 days the clown texts me, this was the day my inspector was to inspect the RV, saying it was ready for my inspector and he just wanted me to be happy! What a joke I never texted him back and ended up buying a 2024 new Alante for not much more than what I offered for the used one. I watched that used Alante lose tens of thousands of dollars of value at PPL and all over 1 single email over 300 dollars! So take note of this if you are thinking about selling your Rv through these clowns! The actual owner got royally screwed by Ppl since that motor home was basically sold for a much higher price many months before it disappeared from the lot. All over 300 dollars! read more

Terrible customer service! They're fine while you're there during the purchase BUT you can forget about any follow up repairs that they didn't catch on your walkthrough. Or any promises of repairs that they let slip through their inspection process. They've made empty promises. Won't reply to repeated emails or phone calls to inquire when repairs will be made. I CAN NOT AND WOULD NOT recommend the Houston location. read more

Dropped the Ball Over and over each person I had contact with, dropped the ball. It started with Jennifer in February. She texted me after I inquired through their online sales group. She texted up until the moment I showed up to see the camper-van. When I showed up to meet with her, she wasn't there and neither were any other sales people. It takes an hour to drive there from my home. I was able to see the van, but couldn't drive. No one was there to help me at noon on a Saturday. Then never received a return text from her. So I watched the van online through RV Trader. Sent questions, made offers. For a month and a half no one contacted me. The price dropped twice. In April, I was able to get a sales person to return my call and was finally able to test drive. I made an offer and was ready to close. That took about a week. in the meantime, numerous people called to give me quotes for upgrades and said they would call me back. No one called back. When we came to pick up the van there was a walkthrough. First thing was some one had taken a crap in the toilet, so that had to be cleaned. Then they left all the tanks full so I had to pay to have the tanks emptied after I left. I paid almost $700 for an inspection that should have found that there was a dead auxiliary battery. The auto part of the van, I was told they had done an inspection, but I had to pay $2,500 for a new A/C compressor. When I left, I was told it would take about 2 weeks to get my tags. After 3 weeks I called and was told the paperwork had just gone out that day and I should be fine since my temporary tag was good until June 23rd. On June 10th there was a message saying my tags were in. I called back immediately and spoke with Tracy. Tracy told me the tags would go out the next day mail. I checked the mail every day. On June 23rd, I called and asked Tracy if she mailed out my tags, She said she had. When I asked for a tracking number, she transferred me to Gladys. Gladys told me that she would send out my tags that day FEDEX and that Tracy had never notated that I returned the call. I told them to hold on and I would drive once again the 2 hour round trip to pick up my tags(with expired tags by the way). Buy from them if you want a great example of complete organizational incompetence. read more

there is a THIEF that works here!! we sold our trailer and had to pay for work order. I gave my card info over the phone and I had fraud charges the very next day! they also tried to get us to sell our trailer for a lot less than what we actually sold it for. they don't care about you at all! we bought and sold there. I can't even get anyone on the phone to talk to. WE WILL NEVER COME BACK. STAY AWAY!!! read more

To add to previous review. Kyle was Always available when we needed anything and we felt he worked hard for us. Not sure we could have asked for anything more of him. Nice person all around. Very patient and we never felt pushed. read more

In November 2023, we consigned our 2016 Winnebago Forza with PPL Motorhomes in Houston. We were assured it would be well cared for--kept clean, checked regularly, and maintained in sell-ready condition. We trusted them with our RV based on their reputation. Over the months, the only updates we received were requests to lower the price. No serious offers were presented--until May 2024, when PPL themselves offered to buy it for $80,000 (far below the original valuation). Shortly after, we were shocked to receive an email stating that the RV had mold and water damage, including a soft floor. This was the first time we were notified of any issues. We've since had the RV inspected independently. The damage appears to be the result of prolonged water exposure--something that likely could have been avoided with the regular upkeep PPL promised. We are currently giving PPL Motorhomes the opportunity to take accountability and resolve the issue fairly, either by repairing the RV or honoring their purchase offer. This review is Part 1 of our experience. We sincerely hope the next update will be a positive one. read more

Got a super deal on a great motorhome. Closing took all day however otherwise I'd give it 5 stars

Took our travel trailer to PPL for service on dining table, side panel, electric tongue motor and door locks. Bill was $500 and change. Was called 5 days later with the 'estimate' now $1600 and change. 3 days later the call came saying the BILL was $2400 and change - without authorization!!! Almost went postal! Turns out it was very poor communication on their part -BILL was just another updated 'estimate'. Needless, I said 'no' to the estimate and went to pickup the trailer. It took over an hour to have it brought to me. They did 'check' the tongue motor and work on the table which was done very badly - for $500. After a long discussion with Ricky (the service manager), he agreed to remove $109 and change from the bill for the poor work done on the table. This was supposed to have been done a week ago. Three phone calls and messages left with the staff (Ricky wouldn't answer the phone) and still no refund. Just piss poor service, work and communication. Accordingly, will not be returning to this place! read more

***Do not buy insurance protection policies from PPL.*** We bought the top-of-the-line plan for our Itasca Solei RV, but when we had a legitimate claim after a breakdown, their insurance provider (National Auto Care Corp.) plan denied 2/3 of the charges, would not return phone calls and deliberately misstated what happened as the reason for the denials. The contract is so full of exclusions and legal loopholes, you would be far better off finding a legitimate 3rd party provider. read more

Was not a good experience. Sales person fell ill early in the negotiations, there was no backup. Information was not shared properly, communication was horrible. Surprisingly, after quite a process, we did successfully buy the RV. Both my wife and I agreed that it was one of the most frustrating and disorganized transactions we had ever done. Then, to add insult to injury they mailed the plates to the wrong address. Instead of fixing their foul-up, evidently they will "reimburse us", and we must go deal with the DMV to re-register the RV. Overall, not a good experience. read more

I'm ing to sell my RV, I wanted to find its true value, I do believe they gave that info to me. I'm still considering if I should leave my RV with them in consignment. Staff was very pleasant and professional. They did not pressure me to buy anything. I'd personally recommend PPL. read more

I am very disappointed in the lack of effort given to sell our motorhome. We paid to have it kept clean, it wasn't. The doors were left unlocked and looky-loos were left unattended, which resulted in damage, which was inadequately repaired, and minor theft of small items. There was no effort made to sell, other than the posted ads and photos. It's a big ticket item, however there is no way they would have earned the $20,000 commission if it had sold!! That's a ridiculous amount out of the seller's pocket for posting an ad, and potentially processing the transaction. It's the same amount of work for a $200,000 coach as it is for a $10,000 trailer! Their "service" dept charged us over $300 to simply re-hang the rock guard, and quoted $450 to replace the deteriorated wiper blades, which we refused! Criminal! read more

After 2 years of having my Rv doing repairs for a electrical fire near the fire place/entertainment center I have a entertainment center/cabinets that's 3 different colors and no longer hav glass in the doors , I no longer have a sound bar and there's still debris in the floor vents/ducts.. There's problems with the rear AC along with a long list of other work that wasn't done which they billed my insurance company for or looks like it was done by a 4th grader at best. They want respond back and I'm now looking into legal options read more

I am extremely disappointed in the whole process of how PPL handled the sale. I felt like we were pressured to the extreme. Very high pressure to fix things that worked when we dropped the RV off. Parts were thrown away and we were charged ridiculous amounts to spray WD 40 on the jacks and awning. The techs did not know how the new 12 volt refrigerator functioned and charged a ridiculous amount to figure it out. Same on the furnace. Ended up costing $5000 to sale. I also had to argue with the salesman to remove things thatI was charged twice for on several items. I will never do business with this company again. A very unhappy customer, read more

bought a used 2020 Alpine Keystone 5th wheel in sept of 24---1st extended warranty issue was taken care of promptly in October 24--- since Thanksgiving of 2024 the refrigerator had issues! They kept the RV a total of 115 days(4Mos.)! I think they finally got it fixed- they would take things apart and NOT put them back!!-- they told me a number of FAIRY TALEs all of which was not their fault!!! I can't get a meeting with GM-- the service dept is embarrassed to tell the GM i Guess, we were without the RV at times, but I had to make a 70mile round trip to pick it up and same to take it back!! I would NOT recommend the PPL complex to anyone after this fiasco nor the service dept. I would call once a week to check the status--- NOONE in service dept would pick up the phone!!!! I will NEVER do any business with this company ever again! read more

PPL Motor Homes and a Senior Citizen's Sad Experience Last Spring I was in the market for a used Airstream Interstate. My kids were not happy that their 80 year old mom was still pulling a 19' Airstream Bambi. On the internet I found a used Interstate I could afford at PPL Motor Homes on the Southwest Freeway in Houston. When I showed up I was assigned to Paul Daron. He is a charming salesman, but ultimately dishonest. I was prepared to pay cash for the 2018 Airstream. Paul gave me a persuasive pitch about helping his family by financing a portion of the price for six months. He did tell me that he and PPL would receive a finder's fee and that I could pay the balance off after six months. Oh, he forgot to mention that the interest rate would be 12.9%. Next came the pitch for insurance. I initially said no as I was happy with USAA. Paul told me that for $1000 everything on this used motorhome would be covered for 12 months. During his pitch he took a "call' from a recent buyer. His side of the call went like this: "I am sorry that you are having a problem. When I offered you the insurance you declined. Unfortunately you are on your own." Hearing only Paul's side of the 'call', I reconsidered and said yes. I found to my chagrin that no such one year policy even exists. The service manager warned me that I should always verify what a salesman says. The policy Paul sold me costs $10,000 for 3 years. It does not cover 'as is' problems on a used motorhome. I discovered this after my first trip. I brought the RV back to PPL with multiple problems. The insurance covered $229 on a $1500 bill. I wonder what Paul's commission was. I should have had one of my children with me when I was signing the very large stack of papers. The person who handled the closing failed to explain either the 12.9% interest nor the $10,000 insurance plan. I trusted Paul so I just signed on the many dotted lines. When I discovered that I was paying $10,000 for insurance, I tried without success to get in touch with Paul. He did not return my calls. Finally I showed up in person and asked to talk to the General Manager. Geno Mazariegos is also charming. As I told my sad story he listened carefully and even took notes. He promised to have the insurance charge removed from my balance at Members Choice Credit Union. That was in July. In August I made another long trip to PPL to see Geno. He reassured me the charge was in the process of being removed. "Please give it another few weeks." It is still on my loan balance. The 6 months required to earn PPL their finder's fee is now up. I don't find that coincidental. read more

Unprofessional, do not return calls when left messages. Continuously lied about service pricing. Sold me an RV with a bad title and now I'm left dealing with the Texas DMV trying to get it taken care of while PPL sits on their ass and does nothing.! I wouldn't purchase from this place ever and I wouldn't recommend anybody purchasing from this place. Go somewhere else to purchase an RV there's other places they all lie, but PPL is really good at lying. They must train their staff to lie. Still waiting for them to correct this title problem that the Texas DMV clearly states that it is PPL that is in the wrong and is the only one that can fix the title. Again, don't purchase from this place.!! read more

Purchased a complete awning kit. The cost was over $1000. Product that was ordered was not sent or received instead only received an awning that was not the correct one trying to rectify the situation with management. They do not stand behind their sales or product. Apparently female sales person who I dealt with makes these mistakes often and they support her. I wouldn't recommend spending one dime with this company.I guess I should have read ALL THE NEGATIVE reviews on this company prior to doing business with them.regardless of when it was purchased, all of the parts should've been in the box. read more

Purchased a 2019 Forest River RV. The employees of PPL were amazing in every single step of the process! My salesperson, Paul Daron, was extremely helpful in finding me the perfect motorhome. I could not recommend them any more than I already do! read more

They changed the price of inlet plug connection and quoted me a 1/2 labor and charged me more. We called and then changed price of cord. Called several times to get estimates and never answer. I think they deliberately try to rip off customers and are rude about everything. Stay away from this place - they don't care read more

Left a message after manager replied to my bad review. Never received a call back. Typical PPL customer service. Stay away from this place!! read more

PPL Motor Homes - Water bottle found in main line - RV Dealers Near Me - Houston, Texas

Hello All... Had an AMAZING Experience with "Imber" on a Call for a New Rooftop AC unit on my 26 foot Travel Trailer... This Lady Knew EVERYTHING from Guiding Me to the Right Replacement Unit all the way to a 1500 BTU Upgrade... She quoted specs and gave her humble opinion on my options... Am Soo Grateful to speak with Someone that just gets it!!! This is where you need to get your RV Supplies!!! Bless You Imber!!! JayBird read more

Listing was pleasant and courteous. But service department and office were terrible. Very slow payment for sale. Edit: Page, I made appointment to meet with your business manager and General Manager to discuss the problems, I was left sitting in the lobby for 45 minutes. Business manager was too busy, and the receptionist could not find the General Manager. They ignored the pre-set appointment. I felt callously disregarded! read more

sells and causing process was fine but we've been waiting for the plates and registration well over 2 months. supposedly it's due to missing signature in title . always bring told the same thing week after week and told they'll call and NOTHING. now msg goes to voice mail. read more

The parts and service department were amazing today. It's a mid Friday afternoon. Just arrived in Houston with temp of 109. Refrigerator and generator issues. They put me on a path to get repaired and ti find the parts I needed. I'm very impressed with the ladies in parts dept and they know their stuff. Happy customer here. read more

I bought a 2020 Winnebago from them and in their fees they charged a $300 VIP detail and walk through to show everything works and is clean. There was black mold in the fridge, and it looked like someone spit dip in the sink and there was stuff all over the toilet. The guy who was doing the VIP walk through and described as their best said all they do is a wipe down. Well a wipe down and a detail are two totally different things. A Detail is a professional job and a wipe down is a trip through the youth sport donation car wash. Actually they did a better job. The guy they sent acted like we were wasting his time and didn't want to be there. When I pointed out the missing screw from the dangling oven rack it was was cosmetic which I found under the stove later when troubleshooting the broke water pump. So, We took it out to a local camp ground to test the unit before we took it on a big trip. So, I was trying to sanitize the water tank and the water pump did not even work. After bring it back home and looking at the water pump I discovered that the water pump and the Carbon monoxide detector were not even connected. The wires were just dangling around in the cavity where they are located under the sink. So after some more testing stuff there is a rocker switch that should turn on a light but does not seem to work. So, after some research I discover there is suppose to be led lights under the awning. I found the wire in the channel that goes to the non existent lights that the vip walk through did not find ! By their Best guy , RIGHT! I also discovered one of the speakers don't work. I am sure it was just over looked. Hmmm If you buy something from PPL don't get the vip walk through it is a waste of money. They don't do a detail cleaning. Which is how it is described in their paperwork. Take a check list and check everything yourself!!!!!! As far as Winnebago quality ha. The couch was uncomfortable during our short test trip. So, we took it to a upholster. And the straps they used to support the seat cushions were the plastic packing straps used to ship boxes pictured Below. As far as calling Winnebago don't waste your time they don't pickup. read more

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I had heard PPL would be the best place to sell my RV. Their deal is they would show my unit, keep it clean and safe. Their communication during the process of getting my unit onto their lot was good then it all went downhill. The only time I heard from them was when they wanted me to reduce my price. They were talking 10% and would pass on a deal rather than working together and giving up some of their commission. After 10 months, I finally picked up my unit. In the course of this time, my unit became filthy, has a TV shattered, and developed a leak that ruined my roof. They were supposed to be the stewards of my property and failed miserably. When picking up my unit, they refused to take any responsibility. They were sure to point out that any their agreement states any damage that occurred on their lot was not their responsibility. They let the public move freely in and out of these unit and if someone vandalized an RV, too bad. I would never recommend this business. read more

I bought my travel trailer back in March of 2023 and have yet to receive my License plate. My temp tag has expired now! And on top of that, I just recently got my title in the mail. They want to finance you so they can get $1,000 back from the bank. I call that a kickback! I paid cash, and they were very insistent on financing! Also, they sold me stuff for the traily I didn't need. The slider did not need support according to the manufacturer, so that was a waste! Avoid them at all costs; if you don't, you will be ripped off! read more

Complete scam. My rv sat for 6 months priced well under market value and when someone finally was interested in it, the battery was dead, the generator was gummed up, the window had leaked and damaged the slide wall, the list goes on! Terrible communication, finding ways to charge you for service and labor and parts, the do not keep your battery charged or do regular checks or plug it in to make sure systems keep working properly -- all in a way to make more money off you! $10k in service bills and $4k in commission and you walk away basically owing them for selling your rig! Total rip-off NEVER use them. You're better off taking the lowball offer from an rv dealer to buy it outright. You'll end up ahead that way. read more

Shirley, one of the PPL "managers" has been giving my good neighbor Janice, an elderly lady, the run-around for weeks trying to avoid refunding $750 that is rightfully due Janice. Sad that I used to sing the praises of PPL. Now I say stay away from PPL! read more

Honeslty do your own research on whatever you buy because the sales reps don't know much and even if the did they don't care. I luckily ran into the previous owner of the trailer I purchased while I was browsing. Don't buy the extra add ons especially the wax option because they won't even do it. Sandra with parts will recommend incompatible tow hitch parts for an upsale. The mechanic told me that a WDH could twist the frame of my trailer but they didn't care. She completely ignored my email. Shane with finance was even worse. Unprofessional and sent one worded emails to honest questions. I'm still waiting for my money to be returned to me. Expect a change of attitude when you change your mind on the extra warranties. Maybe just don't shop here. read more

Overall all pleased with the sale of our camper using PPL, Summerfield FL. Really pleased with the help received from Jessica in service. Three items found on buyers pre inspection were quoted at $450 to diagnose. I fixed two myself (rubber washer missing on water inlet and broken safety stop cable) for about $15. On the third item they assisted with repair. read more

On November 29, 2021, we took our RV to PPL to be sold. At the time we took it, we were told it was in good condition & would sell quickly. Then it began. We felt pressured to agree to repairs as there were potential buyers on two different occasions. We kept coming down on the price every time we were called there was a potential buyer. Then got a demand call for more than $10,000 in repairs. Made an appointment with customer service representative & was told we would not have to pay until RV sold. Spoke with Nikki about an adjustment on all the charges. Was told she couldn't do that as the warranty had ran out while on their lot to sell. We received $3962 for our RV on 03/06/2023. That was sixteen months after we took our RV to PPL. We feel totally taken advantage of as a senior citizens. I feel that PPL thinks they can continue to take advantage of their customers & not anything will happen. I know the reply will be "they are sorry I feel this way". It is chilling to see all of these reviews have similar outcomes. Even to the point of saying we needed to buy new furniture as a selling point. Maybe this will help one person from getting taken advantage of is all any of us can expect. read more

If I could give them a negative 10, I would. On 1/31/25, Thursday evening they did not sign until after closing, my son signed the papers on a 2021 Keystone Hideout 21ft travel trailer price at 12995, and I specifically said that I did not want a warranty and they said I could get extra insurance that will pay me $5000 if the RV was totaled or stolen . We were told what the payments were, we got copies put in a folder and we left because I was told I could not take the trailer because my truck did not have a manual brake to pull it. I did not need an electric brake I have and F250 3/4 ton truck and the RV weight was only 3300 lbs. I left it there and got a brake installed on Sunday. Monday evening the CEO of PPL, GIO called me at 5pm, almost closing time to inform me the the unit had been stolen on Saturday morning 2/1/25 and that I needed to file a theft claim on my insurance, and by the way you got the extra insurance that will pay you $5000 in your pocket. This sounds fishy to me! Tuesday I called the lender and found out that the deal had not been funded and when and they did not know the RV had been stolen. The lender Iron Horse Lending, told me that the were not going to fund the deal as I advised them because the RV was supposedly stolen. Later that evening I received a call from Gio the CEO and he said they were undoing the deal and would return my down payment. When I looked in the folder at the documents they had not given me copies of there were absolutely any of the financing papers but that they had put a buyer page and they had added a $5700 warranty, which I had told them I did not want. It is now Friday 2/7/25 and I still do not have my down payment back. There is nothing in the world that can convince me that this was not a scam and that were trying to get funding from the finance company for $19,000 before they knew it was stolen, trying to get me to file a claim with the insurance company so lender would be paid, and tell me I will get a check for $5000 from the optional insurance that was on the trailer. THEY ARE CROOKS!!!!!!!!!! read more