Outstanding staff (MRI ) technicians and the medical person(s) ( either MA or Nurse )…read moreFront desk (administrative) average need some friendliness Wait time excellent on arrangement of day plus when you arrive

Loved my experience with this place! Had to come in for X-Rays and I was seen minutes after…read morechecking in. I was greeted by such a warm soul, Jason! He was super personable and made sure I felt comfortable. During the scans, he was so encouraging and explained each step to me. Stephanie helped assist during my appointment and she also brought a warmth and care to the room. I did not expect to feel such peace and joy during an X-Ray, but thanks to Jason and Stephanie, I did. Look forward to coming back if I ever need another scan! Thank you both!

Getting undressed for a scan is uncomfortable! UDI does an amazing job with creating a safe space…read morefor you to do so. They have a separate waiting area when you have to wait in the gown. There is also a private changing room. I had to have 2 different scans done and all 3 women were extremely professional and made me feel comfortable! I have been to a few other places and I can say with confidence that UDI will be where I go if scans are needed in the future.

My dad has been having a variety of medical issues, so we have been here several times. Every time…read morewe have been here, the staff has been wonderful. Quick and efficient, plus everyone is super friendly. Open MRI, CT scans, mammograms, and ultrasounds are available. Located directly across from a hospital, the parking lot is convenient to the entrance with a covered drop-off area. The waiting room is clean and well lit. Filtered water is available while you wait.

Eric saved the day! I booked an MRI appointment over the…read morephone with customer service for Reyes. They confirm the location to be Winter Park and gave me the date and time however, upon arrival I found out that they booked me at a location three hours away. Quickly looked into if they could schedule me in for that day however, unfortunately the MRI machine had just broken and would be down all week anyways. Eric jumped into action and saved the day, after a few quick phone calls he had me at an appointment half an hour away in Oviedo on the same day. I had to move some things around, but Eric's incredible demeanor left a better taste and experience for me, considering everything that had happened. Inside of the location is clean, a little tricky to find, but once inside it is pleasant and all of the staff was so lovely.

The older lady at the front desk seems to be annoyed by the phone lines . I sat for over 20 mins…read moreand listened to her sharply speaking to someone on the phone that may have needed a bit extra kindness. The younger lady whom checked us in was polite , but as a first time patient here I hope they work on phone etiquette as all other staff were friendly and patient.

I've come here a few times for imaging services and the experience has been good…read more The front desk is right in front of the entrance and check in is straight forward. Just given your name, decide on payment or billing and complete any necessary paperwork. Each time, I've had a short wait beyond the appointment time but nothing to complain about. Once I'm called back, the tech verifies that they have the correct person, perform the imaging and have me out of there fairly quickly. The quality of care has been caring and professional. They have a nice, comfortable waiting area. The lighting is low and not uncomfortably bright and sterile; the mix of chairs include cushioned seats and are fairly comfortable. There is also a complementary beverage and snack station offering water, coffee, tea, graham crackers and snack bars.

I needed my cath port removed after a year of immunotherapy. Interventional Radiology at Advent…read moreWinter Park placed the port and an order from my Oncologist was created for them to remove it after my treatment. Don't know what happened but after a week of multiple calls and voice mails to schedule the removal, with NO call back or response whatsoever, we had to go to the Altamonte hospital to get the procedure scheduled there. Something is wrong with the department at Winterpark.

5 Stars for quick scheduling, easy parking, and friendly service at a clean location!…read more I had to get a CT scan and was able to schedule it next-day and fill out pre-appointment forms right on the SimonMed website. This location has convenient parking in the front and the back. It looks to be a fairly new SimonMed, or has been renovated recently, because it was very clean and bright. I was there on a Friday and it was very busy, but I was able to sign in and get in not too long after the scheduled time of my appointment. Ilene was my imaging tech, and she could not have been more friendly and helpful. I was worried about some metal I had in my hair and how it would affect the imaging, so she was able to run some kind of quick imaging to test it (so I could cancel my CT scan and save the money if the metal would impact the image). Luckily, I was able to proceed with the scan, which took no time at all. All the way she was extremely kind and I felt so comfortable. The image results were sent directly to my doctor, though I wish I had asked for them after the appointment (pro-tip! They should be able to save it on a thumb drive for you, according to my doctor).

I was originally supposed to have my imaging done in the Dr. Phillips office but was called two…read moredays prior to the appointment and told that their MRI machine was being refurbished. There were only two other locations in Orlando that have the equipment that can do the breast MRI that was required. One in downtown Orlando area and one in Winter Park. I chose the Winter Park one because they had an immediate availability on the same day, I was supposed to have the original one. I was the last appointment of the day which means my appointment wasn't until 430. I arrived a half hour ahead of time as directed to complete any paperwork. I had already completed my paperwork online so I only had two small forms I need to fill out when I arrived. After waiting in the front waiting room for a half hour I was called back to get into my gown and then sat in a sub waiting room for another half hour in the gown. When I was finally called back the young lady who was in charge of doing the MRI. was clearly in a hurry just to get done with her day. She immediately started just telling me what to do and when I stopped her and said this is my first MRI I need you to walk me through what's gonna happen she looked at me like I was asking too much of her. There definitely was not any bedside manner to this experience. It also shocked me that while someone else was in the mri machine she had stoped away from the room to get me and set me up - leaving no one in the room with the MRI machine. What if something were to have happened? After she got me all set up on the machine and explained everything that's gonna happen I completed the MRI. After the scan was done She said oh I need you to sign this paper. Well that paper was the consent to have the contrast solution injected into me. Pretty sure that should've been given to me ahead of time, especially given the fact that it states that there could be a severe reaction, not excluding death from the contrast solution. While this could be in a rare cases, paperwork for the consent to have that done, should've been done prior to me going into the scan. I also question the cleanliness/sanitation of this establishment. When I came home the next day I immediately woke up with a sore throat. And the following day had a full-blown head cold going on.

Corner of Aloma and Lakemont Ave in Winter Park. They do not make appointments for x-rays (all…read moreSimonMeds are the same way), so I was there at 8am when they opened. I was let known that there was, already, an hour wait. I did my registration process, paid my copayment and waited my turn. I had only been waiting for 30 mins when I was called. Javier, the x-ray tech was very polite and professional. The front office person was very helpful and nice.

3 trips to different facilities for a "stat" biopsy with hours of travel to only hear excuses…read more This office doesn't do bio's. This office does bios, but not on Mondays. The people on the phone don't know what offices do what procedures and when the DR. is available to perform. We are traveling over an hour (almost 2 hours for one visit). All the while the patient needs a STAT BIOPSY. Frightening healthcare facility.

I had to get a specific mammogram done in preparation for an upcoming surgery and I arrived super…read moreearly (my appointmentwas for 8a and I arrivedby 720ish). The doors were open and I checked in. After a brief wait, I was called back and treated wonderfully while I had to get several scans done. I did not get her name but the Ultrasound tech who cared for me was meticulous in her care, ensuring I was fine while my breasts were x-rayed, she kept checking in the ensure I was doing well due to having to be positioned in the perfect way so the next step goes smoothly. Once they were good with what was needed, I was done, dressed up and heading back to begin my work day. A+ service.

I have been going to this facility, in Winter Park, for decades and they are professional,…read morecourteous and technically proficient. I highly recommend them to anyone looking for mammograms or dexa scan bone density tests.

I came here to get my necessary dose of radiation, I really don't know what scientist are waiting…read moreto figure that one out, but there I was, getting some X rays. Excuse the rant. What I really meant to say is that the staff at ADG is very professional and helpful. I called them to see if they accepted my insurance (blessed) and they didn't have an answer right away but called me later to tell me that they did. I was able to schedule for the same day also. Things were working wonderful with ADG. When I arrived, I checked in promptly and was taken to the radiation room in no time. It was like the radiation was waiting for me. I was happy to see Spanish/English signs, it makes me happy to see that we are a diverse country, plus I love Latino Food, because, "Hi, my name is Julio! And I will eat your food! Haha! I'm hilarious!". Anyway, there is parking also. Oh! One more thing: what's up with the bunker inside the radiation room where the tech hides as you are getting blasted with radiation. Why is the guy hiding? Man, show some solidarity. I don't feel comfortable getting X rays, and the tech hiding behind an aluminum wall is not making it easier for me. That's why we need AI and bots.

I have to commend the staff here for their professional and compassionate treatment of my mother…read more Visits to hospitals are often full of fear and stress and while nothing can completely alleviate that stress and fear, the team here did an outstanding job about helping us all keep that fear and stress at bay as much as they could. This is not an easy job and I commend these amazing people for making a difference in people's lives in crucial and trying times.

This was second time using this service. Again was impressed with the timely interaction with all…read morepersonnel. Especially great was Gavin & Sean, the professional technicians getting my image. Thank you men!

psa: be sure to check your patient responsibility first!! i paid $470.06 for a service i owed…read morenothing for. the eob has been processed and ive been asking for a refund for several weeks. i had to borrow this money and it created a huge financial issue for me. this coudl have been avoided if they indeed checked benefits. i blame myself as well as i shoudl of checked too. my benefits explicitly say covered at 100% with deductible waived. do right by your patients instead and get your information instead of telling my portion in error. this happens daily im sure, do the right thing!! we are now in may and im still providing this information to the reps and every time i get transfered its like starting over. waste of time and money, the healthcare monoply.

Came on Monday around 2 for a simple X-ray. Waited about 20 min and they told me their system was…read moredown. I could wait or come back on Tue. I came back on Tue. The young lady at the desk with long black hair was very professional and helpful. They seem to handle ALOT of different medical here. Very busy. Lobby full.