1. Prasad Y V S K Chode, MD

    1. Prasad Y V S K Chode, MD

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    Downey, CA

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    Prasad Y V S K Chode, MD

    3.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

    Prasad Y V S K Chode, MD Photos

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    Roger Nguyen, MD - Nice touch screen with info about allergies

    Roger Nguyen, MD

    1.9(8 reviews)
    0.0 mi

    The doctor was excellent, and I have no complaints about the care I received. My concern is with…read morethe customer service I experienced from the front desk. Last Monday, I saw the doctor for testing. After my appointment, I called the office because I had a question about the testing. I wanted to make sure I wasn't coming back the following Monday just to repeat tests I had already completed. Instead of simply delivering my message to the doctor, the receptionist told me that the skin test was more accurate than the blood test. I explained that I preferred to hear that directly from the doctor. She then told me she doesn't deliver messages and that she would "notate the account," but she never clearly explained whether the doctor would actually receive my message. She told me I could ask the doctor when I came in for my appointment. I explained that I didn't want to make the trip to the office if we were only going to repeat testing I had already done. Rather than helping me get my question to the doctor, she asked if I wanted to cancel my appointment. It felt like she tried every option except the one I was requesting, which was simply to relay my message to the doctor. At that point, I became frustrated and told her I would file a complaint with the Better Business Bureau and leave reviews online. Only then did she agree to deliver my message. What concerns me most is that it took threatening to file complaints before my request was taken seriously. I have never experienced customer service like this in a medical office. Since she works in a customer service role, I expected a simple request to have a message relayed to the doctor to be handled professionally. The doctor provided excellent care, but my experience with the front desk left me very disappointed.

    The doctor may be wonderful. I will never know. The office staff does not answer the phone, and…read moredid not return three voicemails. I gave up.

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    Roger Nguyen, MD - Main entrance

    Main entrance

    Roger Nguyen, MD - Main lobby

    Main lobby

    Roger Nguyen, MD - Building entrance

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    Building entrance

    Prasad Y V S K Chode, MD - internalmed - Updated September 2026

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