Preface: they'll call you so many times and send texts, then get mad and call you a moron. My bro, you called from the company phone The biggest red flag apart from experience - the "reconditioning." Corollas already have manufacturer paint defects, but that's beside the point. When you see bubbling rust, painted over with touch up in 5 places AND bare metal showing? No. There are no excuses for this in auto. According to them, "you aren't looking for a used car." I do acknowledge used cars are not perfect. However, when the 160-point inspection marks there are no paint imperfections, chips, or rust, this is obviously an issue. Sketchy stuff. Lowest quoted trade-in, illogical reasoning, terrible repairs (rust, which will inevitably get worse and rack up a bill), and typical salesman predatory questioning. They don't like you skipping their bait to the point of visible frustration. This is my experience, but ofc you do you. Best of luck to anyone out there looking for cars and extra luck to those who come here. PS - use the energy in being offended to clean ya ceilings, hella cobwebs for a "successful" dealership lmaooo read more

I bought a Toyota 4Runner here 2 weeks ago. The worse experience I've ever had buying a car! Overall terrible! It took 3 trips for them to get the paperwork right to buy the car and I traded in my old car and it took them 2 additional weeks to pay off the loan on my old car costing me another $600. Even worse, the car I purchased final price was $4k over the advertised price. The sales and finance personnel were extremely poor with communication. I never got a response from the on the payoff of my old car in 2 weeks. Read the fine print beware of excessive fees. read more

Time to get the 17 year old kid a car, ekkk! Hubby looked online to find a used 2018 Ford Focus. He found three available at Al Hendrickson. Must say we had an okay experience with this dealership. The salesman we were assigned was straight forward, he brought us the two cars we asked to see, no nonsense. The car was advertised online for $9,000. Out the door was $11,302 with fees and taxes. The lady who finished our paperwork was experienced and efficient. No unexpected fees were added. The waiting area was miserable, cold air blowing, uncomfortable seating, crowded. Argh, of well. We were buying a used car not a new Ferrari. We would use this dealership again. Used car purchase was mostly hassle free. Took about three hours to complete the transaction from start to finish, So far the car has been great. My daughter is loving her new freedom and I'm loving the break from Moobering (Mother-Uber). read more

PLEASEEE DO NOT BUY ANY CAR FROM HERE !!!! I baught a used Nissan rogue sport 2021 within 2 months it started making horrible noise and I took it back twice to have them look at it and they say it's nothing ! And theirs nothing they can do about it ! They do not care about customers !!! And neither do the managers nor Yorden from service area ! If u have the same issue contact the Better business bureau and file a complaint! read more

Bought a used Tacoma, and was told the first service would be complimentary. When the service light came on, I brought it in, rep said yes my first service is free, but there was no need for service and I have another 5k miles before it's needed. Great! Came back 5k miles later and the exact same rep said he sees nothing that says my first service should be free. Tried to contact used sales team, got bounced around to blank voicemails. read more

I bought a brand new 2023 vehicle from this dealership on 7/13/24. I noticed the vehicle was invested with live roaches. I went to the dealer and they promised me that they would have a professional company come out to detail the car and get rid of the roaches. I came to the dealer and sat here for 3 hours and when I recieved my BRAND NEW VEHICLE, there were LIVE ROACHES CRAWLING EVERYWHERE after the professional company left. They didnt clean out the dead roaches either. The car was infested. On 7/19 They told me to uber everywhere and they will reimburse me for my ubers. The manager told me the rental department was closed so it was nothing they can do for me even though I was at the dealership since 3pm and the rental department closed at 6. The manager told me to come back 7/20 and they will give me a loaner vehicle and a reimbursement. I get to the dealership and no one seems to be able to assist me with this matter. Everyone is pushing me off to someone else even the managers here. I explained to the manager that I am a realtor and I have to meet my clients at a specific time and they are literally just having me sit and wait. This is unfortunate and unfair to me. I have experienced the worst customer service EVER. read more

Once you get there that good online deal is magically gone, regardless of whether they confirmed it just 40 minutes before on the phone. Lots of very unnerving haggling, really a poor experience. Once you buy the car they might now return your calls / emails if a warning light goes on the dashboard. Car price was good, experience and customer service plain horrible. read more

Hassle free ?!?! That's FALSE by far THE WORST EXPERIENCE EVER ! . Sales manager Craig ... will blow smoke up your ass, give you false estimates, allowed me to keep a record of the estimate he gave me to only find out he was $124 off the monthly payment ( and the estimate ended up being super close to the actual numbers so there shouldn't be a difference on the monthly estimate vs actual numbers ) after hours of being at this dealership. I even went out of my way and provided 4K down payment and even added a consigner of 750+ credit score to get me closer to what they initially quoted me by myself and they still tried getting me with a horrible deal and wouldn't even consider honoring what they originally said. Main manager Frantz comes ....didn't want to take responsibility for his untrained staff untill we HASSLED back and forth for hours. Then they offer me a ridiculous deal w no gap ( which is a stupid idea ) long story short ... WASTE OF TIME. If someone with 730+ score gets treated like this imagine someone with decent credit score. The original salesman Christopher & Trey great guys , too bad they won't make commission because of their unorganized managers . All this would of been avoided if they were clear with me from the beginning. If they got paid by the hour I would understand why they wasted my time today but they don't so ... good job guys. One less car sold for you. read more

scammers, when buying a car, part of the deal was a gift of 4 new tires for the car, for which they also sold me a package for Al handricson for 3 thousand with the condition of providing new tires, not only did they inflate the price by almost 9 thousand, they also refused provide rubber, in a word the worst experience read more

STAY AWAY! I hated dealing with the employees at this dealership, especially KEVIN from financing, he is just the RUDEST person in there, they are very unorganized, and they pass you from one person to the other, just a very CRAZY environment, most of the workers including Kevin and the financing manager were not wearing masks. read more

Worst experience buying a car in 45 years of purchase. BEWARE that the discounted price is NOT the price ... they will add $1995 back to the BMW I purchased as a reconditioning fee for a retail list plus price in the end. However the reconditioning in my case had me without AC by the time I reached my home. They refused to provide me with a check list of this "service" and the Toyota new car sales service department stepped in to fix the problem. Sales manager was rude and not helpful at all. I would buy a preowned vehicle anywhere else but from this dealership. First time in my life I have had to leave this kind of testimonial but I want to help others avoid this kind of experience. Dr. R read more

This is by far the worst place I have been when looking for a vehicle. Sebastian the used car sales manager is "VERY UNPROFESSIONAL". I mean he has to be a new sales manager cause his approach was ridiculous... He definitely does not have customer service experience to be doing this job as a sales manager and if so he needs a demotion. How do you ask someone for a commitment to buy a vehicle before test driving them?? So I took the wife out to go car shopping to get an SUV. There were four vehicles we saw at this place we wanted to test drive before purchasing. Normal right!! I test drove a Volvo which needed to be serviced. When you stepped on the brakes the whole front end shook pretty bad. We get back to the dealership to start the next test drive and I'm told by Jordan, the sales person, he has to ask his manager because they're expensive vehicles.. Mind you my truck eclipses the vehicles in price. They were all under 50k lol I mean what a JOKE!! The sheer lack of respect and professionalism Sebastian gave...WOW How does Al Hendrickson allow this??? I will never buy a vehicle from this place nor recommend it. read more

THEY will lie to you, If you have a person you hate and you want them to have the hardest time of their life, send them here!! These people will lie to you, add warranties to your cars without you knowing (make it hard and act difficult to take off the warranties) especially LONDON JACKSON, they will take any chance to not pay for something no matter what, if you want to save your time and money do not buy a car here, I will be trading in mine regardless of the negative equity just to never deal with these people again. read more

Honestly wrote one once but I need to say it again, DO NOT GO HERE, they will lie to your face, I got my papers for my car finally and when I get them back I seen I was signed up for many warrenties and programs I never asked for each being 1000$ fee which finance didn't even discuss with me at all, they couldn't even tell me the right lender I was getting , LITERALLY JUST COMPLETELY LIE TO YOUR FACE DO NOT GO! read more

Bought a jeep from this place and couldn't be happier with it. Rohan was my salesman and he provided excellent service!

This is beyond belief the worst dealership I have had the displeasure of dealing with. We called to confirm we would be coming out and upon arrival they said ooops sorry, that vehicle has been sold and tried to sell us a more expensive vehicle. I would stay far far away from this place. There is a reason for the rating. read more

At first , everything seemed great. Since then , everything has drastically changed. My edited review will reflect the truth. The person who financed my car was a fast talking fraud. He did whatever he could to "make the sale" at the time. I had no idea what damage he would do to my family a few weeks later. Apparently, he screwed something up. Called me a week later to help him "fix" it. I made several attempts to assist him, unnecessarily. I didn't need to help him , I already had a contract on my car. Weeks later ,he couldn't get the issue resolved and hounded me relentlessly . He was aware my children and I had just suffered a major loss. He sent two men pounding on my door early in the morning, they stole my car. I currently hold a contract on this car and my first payment isn't due until March 14th. I have contacted an attorney on this matter , but that takes time. In the meantime,I am left with three kids and no vehicle. I have attempted to reach out to the dealership , to no avail. No one seems to know who I should speak to. Once advised by my attorney, I will either hopefully report the car stolen and deal with it through insurance . I've also been advised to reach out to the news on this is. I will come back and edit this post to include names and the resolve. Until then, be careful here , they are a high volume dealership , they want to get you in and out to make their money and then rip the rug out from under you. read more

Worst experience buying a car. Buyer beware. Bottom line is the entire process after getting you in the door is design to Gauge client. Price of the used cars are reasonable to draw you in but that's because their plan is gauge everything on backend process. I learned from experience the how's are: 1. Dealer fees are over $1400+ which is highest in mkt by avg 1000 min plus. 2. Trade In valuation are grossly crooked ( which may be same almost every where to be honest). So You MUST first go to CarMax in person to get written appraisal or they will try to rob the uninformed I guarantee. 3. Finance guy tried to convince me to take a 7.3% interest rate with an 840 credit score. This part should be investigated by law enforcement for discrimination practices. Do they offer higher rates to minorities with same scores as others? I don't know but our treatment was absolutely no other excuse and we were so insulted at minimum. Get pre approved financing before, we were Pre approve for a used car prior at 3.5% max. Never accept anything less than more than half of first offer. 4. Same finance person will bait you by hiding % by showing you bottom payment and squeeze unwanted crap insurances. THIS WAS MY EXPERIENCE and tips used to defend myself but it's not worth going there in my opinion. I spent over 4 to 5 hours fighting for a fair deal like it was a war in front of my wife and 8 yr old kid. I lost my temper several times which I regret because that's not what I want to show in front of my Son. The entire time I wanted to walk away but their strategy is switching supervisors with a good cop - bad cop routine pretending that each other person had more authority to compromise. Traditional game of trying to make you feel like they are giving you an exception or you're a friend. They said Al Hendrickson was in store making exception decision but he never came over to meet us, shameful if running a customer care business and you know client is unhappy. I said NO for 5 wasted hours and was ok to leave until after 5th supervisor approved. I remember names Nick and Lawrence plus 3 others all smiled in my face with lies. Although at the end of the day I got a fair deal the process was absolutely horrible. The reason is I was perfectly fine in leaving without bluffing and to go back to OffLease. The organization is clearly structured to maximize and gauge the uninformed. I hate to say especially Minority, female, or non experienced buyers , please do not trust and verify everything. I am an educated man with several higher level degrees and they were bringing obvious lies to me like I was stupid. I can only guess this was based on a bias assumptions of my appearance as a black man. This was not easy to write this if you knew me but I believe it's necessary to share due to circumstances. Kevin E. read more

Scam alert! We went to get a vehicle with a 4% approval from Capital One. We selected a car, test drove it, agreed on a price (they"agreed" to drop $500 off the price, since they'd quoted us the wrong price to begin with), get to financing and we're informed we're approved for 6%. We told the representative that this isn't correct, that we have a 4% from our bank, and any more than that, we walk. On my phone, we input the car's VIN # on the Capital One link with the approval code and SHOW HIM the 4% rate. He types something in his computer, and says that, yes, we get 4.5% with Capital and 4.2% with the dealer. Great. He proceeds to tell us what the monthly payment will be, and we notice that this includes a warranty. We tell him that we opt out of it, and be starts to push for it, REALLY hard. We stand our ground, and then he tells us the new lower price. We notice that this includes the Gap. We tell him that we don't want Gap; sounds great but it's just not for us. He leaves for a while (without saying why) and comes back, informing us that we were approved for the 6%, not the 4.2% or the 4.5%. We walked, having wasted over 5 hours. They never intended to honor the $500 "discount". It was a fake price. They hoped to make up this alleged discount by sticking us the warranty or the Gap. Having refused those, they simply did not sell us the car by lying about the interest. These fraudulent tactics just lost them a buyer and all whom we know. read more

If I could give this place zero stars, I would. Our sales rep William was absolutely wonderful and did a great job showing us options. The managers apparently do not know how to do basic math and were unable to properly come up with a total amount for the car we were ready to purchase on the spot. They added the same few fees and came up with a different number every time. We were told if we could come up with $1,000 dollars more, we could make the deal. We were able to do so and were ready to sign papers before the manager came over and said he made a mistake and we'd still need another $2,500 to make the deal. He then had the nerve to call me the next morning saying that it was OUR fault for misreading the paperwork and that he wants to put me in the car so I should finance the rest of the money. Instead of owning up to his basic calculation mistakes, he sat on the phone trying to point the finger at me. He was extremely disrespectful on the phone and nothing short of nasty with me. The management at this place is a joke and apparently needs lessons in basic math skills and customer service. read more

Had a great experience until I was passed off to the finance dept to London Jackson. He was initially condescending when I told him I knew exactly what I was looking to pay and what I was looking for for my trade in and after a lot of back and forth we were able to agree upon a price after he tried forcing several upgrades on me. Then I was called back a week later to "sign some paperwork" that was missed and was at that point given the news that my deal had fallen through and that he would need another 2k down to maintain that payment. After more back and forth I then told him to go ahead and forget it and that I would be returning the truck I purchased and take my business elsewhere and another sales manager was brought in and this is when I was told my trade in was no longer at the property. Talk about backing someone into a corner. Following more back and forth low and behold a better APR was found for me after I had to put down another 1k that I hadnt originally planned on spending. London began the process of redoing the paperwork for the new "deal" that he had found through a different lender and I was assured repeatedly that everything else we had previously discussed would remain the same being the only addition would be gap coverage. I was then told "for my troubles" they would throw in a free plan for oil changes for next 3 yrs or 30k miles. Imagine my surprise when I checked over my receipt weeks later after returning from some travels to see that an almost 2k maintenance plan had been added onto the purchase of my vehicle without my consent let alone them lying to me about including it in for free for my troubles. I had to return to the dealership yet again to demand the plan be cancelled after I was initially told it was needed to keep the deal then ended up eating over $100 for a prorated fee to cancel a plan that I never even approved. He apologized for the misunderstanding prior to me leaving though I assure you there was no misunderstanding. Prior to dealing with this snake my experience with Brandon in sales was very pleasant. read more