We came here after one of our pets unexpectedly died and after doing our research and finding this was the only place with a rating higher than 2.3.
When we brought him, they were very helpful and got us in the same day. We gave instructions of what we wanted to keep after his cremation, and when I picked him up two weeks later, I quickly realized that we didn't get what we asked/paid for. I called the place immediately to ask, in case they had forgotten to put the additional items in our envelope and Carrie took it extremely lightly and just said "oops I miss understood, that's my mistake" as she giggled repeatedly through the call as if it was funny. During the drop off, she took detailed notes and we even went over everything, not once, but twice. For them to not give us what was asked for was very disappointing, but the way she seemed careless and as if it wasn't a big deal, was plain out rude and heartless. Before I could even finish my sentence, she hung up on me after saying there was nothing she could do now. I was also not allowed to go inside to pick up my baby's ashes and belongings and was told to wait outside by my car. I was also told it would take about a week and I called to inquire on the status and was told she'd call me back by the end of day and I never got a call back. The whole process after dropping off was so unprofessional to say the least. I will not use their services in the future.
These are the feathers we got vs the feathers we had asked for-which were a few tail ones and some of the more colorful ones from his wings. But instead we got some wing ones that don't even show his true vivid colors and are more like the inner wing feathers.
Reply to owner's comment:
When we dropped Paulie off, we did specify which feathers we wanted. The first thing I said was TAIL feathers, and then some wing feathers with the bright colors if possible. What we went over was what was verbally said, not what you wrote down on your paper. When I got my copy, I did notice it just said "wants some feathers", but being that we did discuss which ones and confirmed it twice, I trusted that's what was gonna be done. As far as you giggling, cause I never said laughing at me, yes you were through the whole call. You were either nervous because you got called out and you even admitted to making that mistake yourself during our conversation on the phone and now you're backtracking or I'm not sure why, but you most definitely were. What I paid for is for the cremation and everything that comes with it, which is the keepsakes of your pet such as feathers in our case. Funny how now you want to pick and chose what's included. If it's not something that comes with what I'm paying for, then you're telling me I wouldn't even get any if you last minute decided not to because I'm "not paying for them"?? You sound ridiculous honestly. So yes, I didn't fully get what I paid for!! So I'm not making false accusations or lying about anything. I have no reason to as I'm not looking for refunds or compensation of any sort. Just want people to really know how your place works and what really happens through the whole process. That's what reviews were invented for. To help the public in their decision making. As far as the picking up goes, yes, I was originally scheduled at 3 and I kindly called to see if I could come sooner, but would've understood if you didn't have the time or were booked already and would've respected my 3 o'clock appointment, but you never said no. Nowhere in the paperwork, or your website or even verbally were we told how your pick up process works and that we'd have to wait outside. If you don't want people assuming, then be clear and honest from the start. And lastly, you did hang up on me because I was clearly still talking and had my phone up to my ear when it disconnected after you just said "well, there's nothing I can do now" and that was all. Maybe you should be a little more humble and learn to take criticism in a constructive way. The fact that you can never take accountability for your actions or choice of words is beyond me. All the replies to the negative reviews are always similar to the reply I got but you make it seem like you're never in the wrong. read more