Last week a Pipe under my sink disconnected from the main pipe, causing water to pour out. The…read morekitchen was flooded, including surrounding cabinets, with water seeping into the Garage ceiling below and flooding parts of the basement. I found Thorough Restoration on line. They came over to inspect the damage, laid out the entire plan of what was needed to clean up the damage and laid down several heavy duty fans to start the drying process. They came by daily to measure the water percent in the affected walls, floors, ceilings and carpeting and they replaced the garage ceiling and insulation to prevent the formation of mould . They were very thorough and very pleasant to work with and I highly recommend them as a restoration company.

From the owner: We provide top-notch water damage restoration services with utmost professionalism. Our team of…read moreexperts is dedicated to handling all your restoration needs efficiently and effectively. Trust us to restore your property to its original state, ensuring a thorough and professional approach every step of the way.

CAT PEE: Very old cat, 19 years old. In the end he couldn't find his cat box. We needed a Loveseat…read moreand bedroom carpet Pee smell Neutralized and Cleaned. But there was a problem from the beginning! The truck-based cleaning system broke down in my driveway, actually it was the onboard generator that runs the cleaning equipement. Walter, the cleaning technician was stranded here waiting for a new truck to be delivered. We chatted for some time, nice guy! The replacement truck was delivered by the owner of the company, Adam. He apologized to me for the inconvenience and shook my hand. I watched Walter work now and then, he cleaned, used neutralizer and smelled the loveseat cushions over and over. He did the cushion cleaning outside on a ground cloth! I waited 4 days to write this review; I wanted to make sure the Pee Smell was gone in both cases. This company presented a professional approach to me, I booked the same day, Adam did the estimate. I got a discount too for a same day booking. I canceled my next estimate. Verry Happy, Andy Rutter

We called Curtis and his team to come in and restore our finished basement after a massive flood…read more We had used them several months prior for mold remediation and flood cuts, and after having a good experience, they were top of mind for us. He made an appointment quickly with us to come and give a quote, and we were sold after hearing the options he could provide to waterproof our basement so that we wouldn't have such extensive damage if flooding ever happened again. We chose to install the flood resistant cement board for the walls and vinyl flooring, and giving us peace of mind. His team and job supervisor, Victor, went above and beyond for this job. They were always timely, professional, and offered helpful suggestions along the way. We are so happy with how our basement turned out! We also used them to have our couch professionally cleaned and for insulation work in our attic. We've already seen a big difference in how the heat is retained in our home. Any question we had or anything we've needed help with, they've been there right away. We can't say enough good things about them and would use them again in a heartbeat!

As someone who works in real estate, I am always looking for reliable vendors who can get the job…read moredone. Reborn Recovery Services has become one of my most trusted vendors due to their staff and high quality work. They have done the mitigation and repairs for several projects we've had involving mold issues, leaks, toilet backups, sink overflows and fire damaged units. Their knowledge, skill and ability to carefully handle emergencies keeps them at the top of my rolodex. I highly recommend Reborn Recovery Services for any water damage, mold abatement or fire restoration needs. Thank you, Marcelo!

My family and I moved into our first home, and within two weeks we were hit hard by Hurricane Elsa…read more My daughter's playroom/finished basement was completely flooded. It's one of the last things a new home owner expects and is financially (or emotionally) equipped to deal with. My wife and I are new to Connecticut, so we weren't even sure who to call. We tried all the huge corporate companies for help, and all they did was put us on a list and never even showed up. By luck of the draw, we tried Reborn Recovery and spoke to Marcelo Cirino -- and I consider the man a gift. He showed up immediately, exactly when he said he would, to asses the problem. He counseled us honestly and efficiently, not just for immediate repair -- but to also make sure this wouldn't happen to us again in the future. Also, while most home repair companies are always looking to overcharge and push unnecessary construction on new home owners, Marcelo is the farthest thing from that. He's a family man, sincere, very relatable and extremely patient with any concerns or questions that all early home owners will inevitably have. On top of that, for the quality of his work - which is more than great - his pricing is very fair. I don't wish for anyone to be in the stressful situation that we experienced, but if you find yourself in this position, I couldn't recommend anyone more than Marcelo and Reborn Recovery.

Booked entirely online; not even 2 hours later technician appears, ready; assessed problem quickly,…read morequite professional, explained details and breakdown of issue and solutions; affordable pricing - problem fixed! Highly reccomend!

We needed a repair or replacement of a kitchen faucet. We contacted them on a Sunday and they came…read moreon Monday as promised. They did a good job. The only negative is that the cost seemed very high.

When we had a flood in our basement due to a water heater crack, we called this company for water…read morerestoration. Nick V our Project Manager did an amazing job coordinating all entities involved including our insurance company. He was always available to us for any questions we had. The workers moved all the stored items and debris and returned the areas to their clean normal state. This is an outstanding company and our Project Manager, Nick V. that I would highly recommend.

United Water Restoration sent job manager Nick to assess our damage…read more *Quick response time *HONEST evaluation *Offered several solutions to fit our budget *No upselling *Thanks so much, Nick! *****Highly Recommend

We want to tell you how happy we are with the work done by Charter Oak at our house in Bridgewater…read more. Very professional in every way!!!!!!!!!! We will not hesitate to recommend your services Bear and Sue

I am writing my first review to try and save someone else the aggravation of using Charter Oak…read moreEnviro. I hired them to fix a leak in a corner of my basement. The person that I dealt with is no longer with the company. After numerous attempts I finally got an office manager (who was rude). I Finally got the name of the owner and he sent a representative out. I thought it was being addressed however, after numerous phone calls and emails, I got an email telling me that they could not help me!!!!! That took months by the way. This morning had CT Basement Systems at my home and was so impressed. the work that Charter Oak did has to be undone in order to fix it properly. they have never seen a method like this! PLEASE DO NOT USE Charter Oak They do not stand by their work and they do not solve your problem. Unhappy in Wallinford

Amazing job on refinishing my wood floors. Everyone was professional,…read morecourteous and punctual. Highly recommend them for your next project.

This company did an excellent job, saving me a lot of money on my roof while also making my siding…read morelook fantastic. I'll definitely be recommending them to homeowner friends for future projects!