Here's a clean, strong review version you can post: Back at the beginning of February, we took my wife's SUV to Mavis Discount Tire in Vestal, NY for four new tires. They were the cheapest option we found at $850. While the vehicle was there, they told us a sway bar link was broken and charged an additional $250 to fix it. About a month later, the car started making a loud, obnoxious banging noise. It briefly went away, then came back again a couple of weeks later. We brought it back to Mavis because it seemed related to the repair they had done. They told us the part they installed had failed, but that it was covered under warranty. We picked the car up the following Friday, and the noise was still there. They then said their "mechanic" needed to look at it, but he wouldn't be in until Wednesday. After dropping it off again, they called and claimed the issue was a bad strut mount and quoted us another $1,250. Instead of moving forward with that, I took the vehicle to Weaver's in Owego for a second opinion. Within minutes, they found the real issue -- the sway bar was loose. The same part Mavis supposedly fixed. I brought the receipt from Weaver's back to Mavis and asked to be reimbursed for their improper repair. When I followed up days later, I was told they were "too busy" to look into it. After making it known in their waiting room what had happened, they suddenly refunded me $111 -- but then told me to "get the F out" and not come back. They failed to properly complete their own repair, misdiagnosed the issue, tried to upsell an unnecessary $1,250 fix, and handled the situation in an extremely unprofessional manner. I will never use Mavis again and strongly recommend others think twice before trusting them with their vehicle. read more

Absolute trash. They will rob you for sway bar links, Install them wrong, then try to sell you another service

Great place I went to get a slow leak repaired. Turns out I had a cracked rim. They took the time to show me exactly what was wrong Took the tire off the car, showed me the issue then remounted on the car. No charge I'll be back when I need tires again read more

YouTubed a customer absolutely screwed by the Management at the Vestal location. Broken swaybar link, ($15cost) charged $200 to replace. Broke again,....reluctantly replaced and again, a third time of noise. They didn't install it correctly nor tightened it down. Management literally told him to "Get the F out of here" just a heads up of the quality of customer service if THEY misdiagnosed your car. read more

wow what a surprising disappointment at such a vital time and situation. definitely was more expensive than it shouldve been. after years of going that will be my last visit read more

Against my wishes, my husband took my car here for an oil change and whoever did the work didn't properly (according to the mgr.) screw in the oil filter causing at least a quart of oil to leak in my garage. I was told they fixed the problem and cleaned up my car for which I will have to take their word for it because I'm not about to crawn under my car. So naturally I'm a bit suspicious. I was also given a hand written coupon which may or may not be valid 3 months down the road if that manager still works there, also I'm pretty sure I have no confidence in the shop. I had to spend $30 on kitty litter and pine sol and do the labor on a stain which will most likely never come totally clean. read more

Mavis is the place for good old fashioned service While the big boxes will run their tire service their own way ($$$$) Mavis folks will run it to serve the customer They put in my Internet pressure sensors with new tires and programmed them TPMS system works Installed balanced tires with no funny business Great service read more

i've been going to this Mavis location for many years and I've always had great service. Through multiple oil changes and car inspections and brake repair and tire getting new tires. The team there always gets it right. They are competent and I feel like they do the right thing by their customers. read more

I was 3 hours away from home and with out hesitation, they helped get me right and sent me on my way. I couldn't be more than thankful for them!!! read more

Another job well done. These guys care about customers, I drive past about 20 shops on my 30 mile trip to mavis, wouldn't consider for a second stopping at one of them. I know when I come here I'm getting treated honestly and with expertise. read more

First time customer. I recently needed new run flat tires (4) put on my car. They were quick giving me a good price, getting the tires and did a good job installing them. Everyone answered all of my questions, were polite and helpful. I also ended up getting my overdue oil change during the same appointment. Nice job, would try again! read more

Five stars for Mavis. I had an unexpected flat tire and needed a tire not normally in stock. They handled the situation and a tire available the next morning. Luckily they were able to patch the tire without issue, quickly. Thank you Mavis read more

Be extremely cautious with this Mavis or any other Mavis. The manager and assistant manager of this location attempted to rob me of 400 dollars by telling me I needed stuff fixed that was completely fine as sworn by an honest mechanic. The manager and assistant manager of this location tried telling me my back brakes and rotors were bad and needed to be fixed that second. I am so thankful for the honest mechanic I brought the vehicle to after the Mavis crooks. Both the manager and assistant manager of this location deserve prison time for their outrageous lies. The employees will go along with the scam too, trust nobody employed by Mavis. I knew someone that works at this location and they were nothing but excuses when I confronted them for what happened. They even tried saying that's why I've been at the front street Mavis lately, like I'd forgotten they were there smiling with the people trying to rob me the day they tried to rob me. There was also another review posted yesterday, that I'm pretty sure it's a Mavis employee trying to burry my review from being on top. I heard the assistant manager mention at one point that was he was personally trying to do as many google reviews as possible because it's good for their business so I would take most reviews with a grain of salt. The manager of this location also stole my VW beetle wheel cover at one point too, after mentioning his kid has the same car with the same missing cover. The manager of this location needs to be jailed. I also saw the manager of the location creepily hit on a younger woman one time when I walked in for an appointment. That girl had no appointment and he gave her my appointment even though she literally just barely beat me in the door. This caused me to wait for a ridiculous amount of time all because he wanted to be super creepy and hit on the girl. I gave a negative internal survey back to Mavis about the manager creepily hitting on that girl and giving my appointment away. That could be related to why he felt compelled to try to rob me for $400 most recently. That's a stretch though and I think the manager and assistant manager are just trying to rob people all day long. I hope you both get the jail time you rightfully earned. read more

Today I had to come in and get a TPS changed, another one checked, 2 new tires, and the spare put back in the trunk... They got it all done! I'm am glad that I found this location last week when the bolt went through the tire! So far between both locations, and now dealing with 2 of the managers, this place imo is AWESOME! I even noticed that they have A FREE AIR OUTSIDE AIR PUMP for after hours customers to use in an emergency! read more

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I have used them in the past, I would never use them again. I went there for a NY State inspection. I had an appointment for 2pm that was made 5 days prior. After arriving on time, they kept me waiting for 2.5 hours and several other customers arrived after me were taken care of with later scheduled appts (3pm and so on). Horrible service, save yourself the headache and go elsewhere. read more

Excellent service on tire repair. No hassle, no pressure, and very friendly. Very speedy and tire repaired.

Went in for an alignment was done fairly quickly Took a ride to test it out check engine light popped on? ??Driving on the parkway hit a bump and all most sideswiped another vehicle???. Went back and explained the situation. So I've been given an appointment for the following day..I'm hoping for the best but I have learned my lesson...you get what you pay for..so spend the extra$$$ Wow revisit not worth it at all over heard a conversation about my situation.Management ask worker how is the Ford coming along response from Worker tire rod keeps spinning response from manager just put it back on and set me on my way...Guess my life doesn't matter!!!To Them. alignment was paid for but work couldn't be done???? read more

While visiting from out of state we found a slow leak in one tire of our rental. Stopped by Mavis and we were helped immediately. Much gratitude for Shadoe and Skylar for your professionalism and willingness to help us out so quickly. We highly recommend Mavis! read more

I know nothing about cars and fair prices (sad to say I fit the stereotype of women who are more likely to be taken advantage of and be over charged- the last tire place I went to didn't tell me I could keep my old tires) these guys were great- upfront and definitely gave me a low price and awesome customer service. I'm only going there from now on. My job was fixing my exhaust pipes. They did it quick and cheap. Love them! read more

Staff there was super helpful and I'm very happy with the service. They were able to get all the things done I needed on my car and work with my crazy schedule. They got me in the next day! They were not able to do an alignment on my car, but gave me a referral for a place that could. Thanks guys! read more

Staff was great and very friendly. Zach was very helpful and promptly got my car in to check out my tire. They quickly patched up my tire and I was on my way! Very happy with the service, highly recommend Mavis in Vestal. I will be back in the future! read more

We needed a tire change and it was 5:48pm all I look for closed at 6pm. Called here and they said bring it in the bays were full but they would get to us tonight before they closed at 8:30. They could have said sorry not tonight as others said but didn't . We needed it done as wife has to be in Syracuse tomorrow morning for cancer treatment. I'd recommend here to everyone. They were friendly, helpful and waited till we got back there at 8:25. THANK YOU VERY MUCH FOR YOUR HELP IT WAS GREATLY APPRECIATED. Michael & Paula Gelunas read more

I have used then in the past, I would never use them again. They messed up my repair, and when I asked what they were going to do to resolve it, they said they would give me a voucher, just come back to the store. I drove down, only for them to say that they changed their mind. Ultimately, I called corporate and they offered a voucher to return. I went to a different location and it was slighlty better, but enough to change my perspective. read more

I got here at 11:30 for a free tire rotation with a coupon. There is 1 car in the shop with 4 bays left open. There is no cars in the lot which makes me think in and out. Well manager said we will get it in as soon as someone is free. ???? Really!!! There is between 5 and 8 employees including the manager. Ok ok be patient I'm thinking. Well it is noon and they just pulled my vehicle in. I guess in a nut shell if you are not spending a lot of $$$$ for repairs you will be waiting awhile, at least at this shop. I came back here after my last review to let them redeem them selves but in my opinion they failed once again. I understand you are in business to make money but don't punish us who are trying to save money. read more

Work requested was to swap summer tires for winter tires. Shop manager called and recommended front brake be replaced (85 to 90% pad wear). Car had just been inspected by a different shop 2 months earlier with no issues. I declined the additional brake replacement repair. Picked up the vehicle. On the drive home the tire air pressure indicator light came on. It was not on prior to the tire swap. Returned to the Vestal Mavis shop. Was told that both rear pressure sensors were bad and would cost $160 for repair. Shop would not cover the cost of the repair. I did not have the sensors replaced and have contacted the corporate customer service group. Recommend that you not use this shop. I will not use them again. read more

Excellent experience! Customer Service - quick and friendly tire prices- BEAT the competition! read more

Wish I could give less than one... they did my brakes back in October... at that time they told me I needed a wheel bearing and sway bar replacement.... couldn't manage the extra at that time so I delayed....THANK GOD neither of these two things are needed... my tires are out of round... have found a reliable and truthful mechanic.... they never bled the brake lines so even though I had new breaks they never responded like they should have... I refused to go back... best decision ever read more

I went there for NY State inspection. I had a ticket placed and was on time. They kept me waiting for 1.5 hours and kept considering the customer's who came after me. Guess those customer's had few issues in inspection like had to get tyres replaced etc.. Clearly the guy was taking care of customer's coming after me. I would have given one star but giving 3 only for the rep at front desk as he seemed to be a bit considerate read more

This auto repair shop and the one in Binghamton on Main St, are most reliable, honest auto place I've ever used. I consistantly find knowledgeable, skilled mechanics who are willing to take the time to explain important details, help me save money, and make my car safe. I highly recommend this place. A good, reliable mechanic is difficult to find, and this company is a keeper. read more

I was a long term customer of this Vestal Mavis locale. Spent thousands of dollars over a several year period with this Mavis. Damaged my interior during a tire change over. Put my summer tires mounted on rims (winter change over of 4 tires) on my rear leather seats...after I told them at least 2 times... NOT TO PUT THEM IN MY CAR (I would pick them up later w/my wife's SUV). Causing a 3"+ tear in the right rear seating panel. Admitted the damage. Said they'd get some resolve on the matter...never did! After repeated calls and just "excuses & promises" over almost a 2 month period, including several calls to the local manager...I contacted the corporate office. Got some run-around with them also. The regional manager offered me less than 1/2 of the cost of the repair in "store credit"...I said no! He then offered me only 1/2 the repair $$$ in payment...I again said no. He said that it was his final offer. I told him I'd take them to Small Claims Court...he said "Go ahead"! Well...I did and WON! Won by default...they did not show up! Now they claim they were never notified of the court proceedings and want a re-trial!!! They were given, by court order, 30 days to pay up. It's been 38 days now. Now...More excuses and stall tactics! They will NEVER get any of my hard earned $$$'s again! I'd tell anyone to stay away from this Vestal Mavis and really any Mavis as it would seem that "Corporate" is not so interested in keeping their loyal customers. At least not one's who complain. BTW... I see on the last few 5 Star reviews...Mavis Management were quick to "Thank" whomever for the 5 Stars. I see no replies on the low star ratings...one's like mine. read more

Love this place. They help me out repairing my tire. Got me in and out in less than hour. Also they did not try and rip me off saying it could not be repaired and trying to sell me tires that weren't even the right size for my car Do not go to Mr. Tire go to this Mavis location. Totally trust this place. read more

I went in to ask for a simple fix, a fix that i knew only took 10 minutes, they then quoted me $575 to fix my car, i knew the problem with my car wasnt that expensive to begin with, all they want from you is your money! I will NEVER recommend this place read more

It's a waiting game every single time! I had an appointment for 4pm for a simple inspection and I say simple because I have a newer vehicle and keep up on all maintenance but I've been sitting here for over an hour and they still have not even moved my vehicle. What's the point of an appointment time when I still have to wait an hour? Meanwhile a couple of the workers are just talking and telling stories, another guy sitting on his phone when I arrived. This was not the first time I have waited for an appointment here , just to get my vehicle pulled into the garage. It happens every single time. I just wish I didn't waste my money on tires here because the only reason I come back is for the warranty and tire rotation. read more

I got a flat on my boat trailer while traveling to go hunting and fishing outside Corning NY. I put my spare on and quickly found Mavis DT on my phone. I walked in and was back on the road in less than 30 minutes. They took my spare off and mounted my new tire. A little steep at $89 for a $48 tire but the service was tremendous and super courteous- thanks my brothers- read more

Very good customer service. Brought my car in for an oil change and told the guy in the office that I was 99% sure I needed break pads and possibly rotors. I left my vehicle there and received a call from them about an 90min later letting me know my oil change was done and my car was ready to be picked up. They also informed me that my brake pads and rotors were fine and the intermittent squeaking I had been hearing wasn't anything to be concerned about. I was pretty pleased that they didn't take advantage of the fact that I was completely expecting and was prepared to pay for the brake service. When I arrived to get my vehicle I thanked the manager (I wish I could remember his name but I'm terrible with names!) for their honesty and told him how impressed I was with the prompt and friendly service I received which must've flattered him because he gave me quite a discount on the oil change which he didn't have to do since I already planned on using them for future repairs... but it was very much appreciated!!! I can't speak for all Mavis locations as this is the only one I've been to but I highly recommend Mavis Vestal! read more

I started coming here in like 1975, they replaced our exhaust on our AMC Gremlin and did it for less than half the price of Midas! I have used them for my exhaust work exclusively ever since. I price them out with a local parts store and it's just not worth me doing it myself. They have replaced mufflers only under warranty with no charge several times. One year on pipes, lifetime on mufflers. When they do warranty parts, you only pay for labor. They have fixed many other aspects of my car too, suspension parts; brakes and tires. Get an estimate beforehand, they will stand by that price. First come, first serve, no appointments unless you leave it there. They will call for an OK before doing work. All around, I really have very few complaints, they honestly try to make things good! read more

Took my car in for service and was told that I had something other than power steering fluid in my car based on the manager showing what he said was contaminated fluid. Not knowing he was lying, I had him change the fluid for $59. Something seemed familiar about this whole business so I looked through old receipts and found he had done the same thing to my wife just 3 months earlier! Later saw a segment on Nightline showing how this is a common scam. Avoid this place! read more