great service, on time and excellent pricing. Precision hard the hardware I needed in stock and came out on the same day

I've been experiencing an intermittent issue with my garage door--it wouldn't open, and after 20-30 attempts it would finally work again, then the problem wouldn't return for months. Yesterday, it happened again, but luckily I was home and able to have a technician come out to inspect it. After just one press of the button, the technician immediately identified the issue, and within a few minutes everything was fixed. Customer service was especially helpful--I didn't have to get bounced from one person to another, which really made the whole process smooth and stress-free. Great service--truly a standout company. read more

Pros: Decent flexibility making sales appointment and installation appointment. Knowledgeable and professional crews. Presented with repair vs replace options. Pricing seemed reasonable. Quality work. Cons: At installation, levelness of garage floor suddenly an issue. Invoicing and credit card payment technology a little wonky. Although I selected a supposedly readily available standard inventory product, there was a long lag between the sale and installation. read more

They were on time, professional and got the job done! We've used them twice now and I would highly recommend them

Jaime was very courteous & knowledgeable regarding my service visit. I would recommend your company to friends & family.

In 2020, my garage door torsion spring broke, and I hired Precision Garage Door to replace it. Unfortunately, the replacement spring lasted only six years. After recently having the door evaluated, I was informed that the spring installed in 2020 was undersized for the weight and specifications of my garage door, which likely contributed to its premature failure. What concerns me most is that when I scheduled the original service call, I was never asked for basic information about the door, such as the manufacturer, size, insulation type, or weight. Those factors are critical in selecting the correct torsion spring. Based on my experience, I would recommend that homeowners ask detailed questions about how the proper spring size is determined before authorizing a repair. I can't recommend this company. read more

Timely and efficient, but pricing transparency is suspect. Our technician was very friendly and arrived on time. However, the pricing he gave me was, I believe not an honest quote. Instead of breaking down the parts and labor based on Precision's price list, he showed me a quote on his tablet, which was $3,800 for a one garage door opener as well as a main spring replacement, cable replacement, as well as all rollers and brackets for 2 garage doors. I rejected that quote and opted to reuse many of the old parts. He told me the garage door opener could be installed at the same price I paid a few years ago. What I take issue with is there is no specific price list for each model of opener and the labor rate is not broken down separately. Kind of like buying a used car. Unfortunately, when your garage door is inoperable, you have little negotiating ability. Also, discounts such as AAA a senior citizen were not offered up front. I had to ask for them. I then found a mail coupon after the job was done and that, obviously was not offered either. I would caution anyone using this company to research pricing before they arrive. My trust level for Precision is not high. read more

Garage doors installed. They look great. The motor on one of them is too loud. Not sure why. Installer was talking on his cell phone for 5 straight hours while he was installing. Not happy about that. read more

They responded to my text by phone on a Sunday night and had the technician at my house Monday morning.

The technician was knowledgeable, the experience was great. I'd recommend Precision! All in all the company knows what they are doing.

Total Ripoff!!! I was in Florida for the month of March and my son called Precision Garage to replace a spring that had fallen. I am on the phone with the tech and he suggested I need a new door and garage door opener for 5K. I said how much without the garage door opener and he said $3,700. So, the opener costs $1,700. I couldn't find any opener online for more than $350.00. So then he said he would only change the cables and springs for $900.00. (Parts are less than $50.00) I was in a bind, so he replaced that for $500.00. A total complete ripoff as many people have stated. Do not use this company as I am sure any other company will be less than half what this company charges. read more

We have wanted to replace our garage door for about a year now, and our concerns weren't from pricing but more about lack of knowledge. After consulting with our contractor he highly suggested go to a specialist to see what they say. John F. came out and he helped us out big time. What came from a simple quote was understanding of what was going on and ease of mind. He explained in detail what we would be doing , suggested what we should do, and made us understand what our money was for. Thank you for sending us a great representation of your company and looking forward to the next steps. read more

Booked an appointment online during a massive snowstorm to fix my garage door which wouldn't close. They came the next day when roads were still not plowed. Ended up needing a new motor to replace a very old one, but John F. was awesome. Thorough and explained everything in detail. Was relatively quick to install the new one. My only issue was the cost. I was presented with 3 tiered options for a new motor, which was appreciated but I felt the prices were extremely inflated. But, I had the flu, they came right away after a major snowstorm and were able to install a new motor on the spot so I just bit the bullet and accepted the price. If I wasn't in a desperate situation, I probably would have called other companies for quotes because the price seemed way off... read more

We are incredibly happy with our experience using Precision Garage Door for our garage door repair. I came home very late last night only to find, without any previous warning, that my garage door would not fully open. I called Precision at 9am this morning and they told me someone would be here between 12-1. Israel Hudson was the technician and I believe he got here at 11:45. He evaluated the problem and gave me 3 options for repair. I chose one and he got tight to work. He had all the parts he needed right in his big clean truck. He explained everything to me very clearly and was a true gentleman. In fact, I told him I wanted to call my husband to discuss the repair options, and of course, I couldn't reach my husband for a while. Israel told me to take my time. Finally, about 20 minutes later, my husband called back and told me to move forward with the option we both agreed upon. Israel got right to work. He told me it would take a few hours and it did. When he was done, he explained everything about the work he did very clearly. I highly recommend both Precision and in particular, Israel. read more

I called at 2:30 pm technician here at 4 pm. John Fusco is amazing. very professional, courteous, and polite. work area left as clean as before he started. he was done in less than 2 hrs. totally satisfied with John and the product, and price. I had an estimate that was $2,500 by another company. paid $1,750 through Precision Doors. John was informative, and made sure I understood the operation, and my apps were properly setup. John's work was very impressive. When he left there was nothing for me to do but play with the new app. A GREAT BIG THANK YOU JOHN FUSCO. Kind of guy you wish was your friend. read more

replaced a part installed three months earlier which broke. prompt, professional and courteous.

they came promptly and replaced our garage door opener as we tried to fix ourselves with a new battery swap out. It was 12 years old and they told us the motor was not working properly to lift the door entirely. We went with a new Lift Master top of the line unit. They were professional, knowledgeable and curtious and very neat. read more

John the technician was very knowledgeable and provided me with options and was able to repair our garage door during first visit. He was very helpful with setting up all our remotes. read more

Israel was a great technician. This company's pricing is nothing short of a major ripoff. If I didn't need to get the work done right away I would not have used this company. I could have gotten a whole new door for what they charged to fix mine I would not recommend this company for this reason. RIPOFF!!! read more

There seems to be a similar story for many people leaving reviews, which is exactly what happened to me. The cable on my garage door broker so i found Precision Garage Door online and called the number to have someone come to my house. After the tech checked the door I was presented with 3 quotes on an ipad - a high, medium and low, with the high being almost $3,000 and the low over $1,000. The medium wasn't much higher than the low which I'm assuming is their way of pushing you into the medium option. You can easily search for garage door parts online and I could purchase cables, springs, and pulleys for under $100. I don't see how in any scenario, labor to perform this work is over $1000. Scam is probably not the right word...I'm sure this company knows how to fix garage doors but do your homework before calling these guys and get a second opinion. The $69.00 service charge is also annoying. I called a local garage door repair company who said that many people call with the same story about Precision Garage Door...He's coming to my house later and says that he can fix my door for half of what I was quoted. read more

John F. was great! He was professional and explained all our options to help us make the best decision. Once we made the decision , he explained the whole process, installed 2 motors and carefully cleaned up at the end. He even helped us set up the garage door openers built into our cars. Hopefully we will not need any service calls for a long time, but if we do, we hope they send John. read more

I wouldn't think of going anywhere else with garage door issues. Have used Precision for years and they are always professional, friendly, fair, and dependable. Highly recommended!! read more

I had to reset my wifi on my garage door and called precision door for service. They advised that the service charge was 69.00 and ended up charging me 220.00. A complete ripoff outfit. Never will ever use these grifters again. I told them i didn't need any other service but to reset wifi and they still insisted that the charge would be 220.00 after confirming on call before dispatch it would be 69.00 Total scam. read more

The garage door would close sporadically but only after waiting a few hours. After calling another local door company only to never receive a call back, we were able to reach someone on a Saturday at Precision Door Service and set up an appointment for the same day. The tech was Danny Salas who was very courteous, patient and explained every aspect of the issue. He went above and beyond during his visit to make sure everything was working properly. I would recommend this company for all aspects of a garage door. read more

I was able to get an appointment very quickly! Lewis was so great! Our new garage door sealer is perfect! He was professional, efficient, pleasant and helpful!! Thank you!! read more

I am changing the bad review I posted earlier. Tim called me from PD after the review, and he was very accommodating and listened to my concerns, he promised to send a technician (without cost) to look into my problem and the technician was very knowledgeable and he easily fixed the problem for me. Thankyou PD , for a very nice cordial service. read more

My husband contacted this company to get a quote on repairing our garage door spring. He was told a repair person could come and make repair, but he could only give us a price after seeing the door. He was advised that an estimate would be charged but deducted from the total cost of the job. The service technician quoted us $1200 for the repair. While the technician was at our house we called another company and were told based on the information we gave him that it seemed excessive. We were required to pay $149 estimate fee to Precision just for looking at the door. We did not choose this company. The owner of Joe's Garage Door Repair came to our house later that day and did the repair for $400. Please beware of this company as they seem to take advantage of customers. Also take care in being redirected to their site when looking for local garage door repair. read more

Well run professional garage door company. Checked with Suffolk County Consumer Affairs, and everything was perfect...licensed, insured and no complaints. Set up the appointment online, and received updated texts. Israel was the technician, and explained what had to be repaired. He did an excellent job. It was expensive, but all in all it was a 5 star experience read more

the worst company!!!!!! needed a new spring for the door. the moment the tech got there he told me i needed a new door, track and a new garage door opener that was not even 2 years old. i ask why could he not just replace the spring just to get it working because the door was not damaged, it ran up and down on the track and the opener works.... he could not tell me why. i am also a renter and the tech called the landlord before even seeing the issue telling her that he will get her a quote for a new system. so in the techs head he already wasnt gonna just fix just a spring. do not call them for any fixes or new intalations. i wish i looked at the reviews because they are spot on!!!!!!! 0 stars!!!! read more

The technician, Israel, was very polite, professional, and did an excellent job with the garage door opener replacement.

Based on what I read on their website, I was under the illusion that Precision Door could repair garage door openers. Turns out this is not the case. The sprocket that runs the chain had broken. This sprocket and gear unit is an easy repair. I know this as I have done it myself. I couldn't do it this time as I recently had shoulder surgery and cannot lift my arm. The technician showed me the broken spocket but said they do not open the motors for repair but only replace them. I explained this was an easy fix and he informed me that he had never done this and emphasised that they only replace the units and do not repair them. He then offered me 3 choices for replacement in the $1200 range. I paid the fee for a diagnosis that I already had, no repair was made. I have ordered the $18.00 part from Amazon and will get a friend to help me. This will likely take about 20 minutes. I will give them credit for being polite, getting to my home quickly and on time. However, this was a waste of time and money. read more

I highly recommend Precision Door services. I hAd a wonderful, knowledgeable tech, Danny Salas. He kept me informed as to when he would arrive to my home. He was right on time. The company is outstanding and professional providing the customer with a bio on the tech and a photo so you know exactly who to expect. Danny Salas was very polite and respectful the whole time he was here I've never been disappointed with this company or their highly skilled techs. If you get Damny Salas you'll be lucky. read more

One of our springs and cord broke for our garage door. The technician Israel was prompt and professional. He advised us of what needed to be repaired but recommended what would last us in the long term. We went with his suggestions. He was able to do the job on the spot and within the time frame of 2hrs. He also made some minor adjustments so that our door would open completely compared to what it was before. We are very happy wit the finished results. read more

I contacted the 24/7 Emergency Service as we could not get the garage door open and needed to get a car out within 12 hours. Knowing we'd need a new garage door, the need was to get it opened, remove the car and close it, pending a proposal. I was told no one could be there until the next day between 1-4. Not sure how that qualifies for 24/7 emergency services. I won't be asking them for a bid on a new door now. read more

Israel Hixson was the tech who came to fix my springs on garage doors. He was quick efficient and very polite and wore a mask. It was probably a bit more than I was expecting to pay however you get what you pay for and I am satisfied with outcome. read more

Rude and inconsiderate! Called to get an estimate for a 10' x 10' door. Scheduled an appointment. Technician called to see if he could come earlier. Rearranged my schedule and cancelled an appointment. Technician arrived and immediately told me that they do not do 10' doors. Waisted my time and patience. Hard to imagine that follow through would be any better. read more

The spring on my garage door broke yesterday. Called the office. Had a great experience right from the start. The repair was scheduled for a 10-2 window, the next morning. Joe called 10 minutes to 10:00. Said he'd be there shortly. Was there in 10 minutes. He gave me an estimate. Said it would be done in about 40 minutes and it was. Joe was personable and very professional. A delight. Made sure everything was working properly before he left. Cleaned up perfectly and he was on his way. If I need another repair, would absolutely ask for him. Totally satisfied w/ my experience. Thank you. read more

Our service person called ahead of arriving on time. He was very pleasant and professional and he worked efficiently. He explained everything. The cost of the replacement door opener was higher than expected but I needed it fixed. read more

Precision doors over charged me to repair my garage door springs when I complained got some rebate but they didn't send the full amount went back and forth after numerous call still never got promised amount! read more

My experience with Precision Door Service was mixed. The service itself was excellent. Leo, my technician, was on time, courteous and professional. My disappointment was their pricing, which I believe is extremely high. I needed one garage door spring replaced and my cost was over $770 (ok, they replaced two). During their visit I quickly looked up typical costs for this repair and service online. HomeAdvisors claims this should cost $350 (at the high end) for two. I then looked up the cost of the springs. They can be bought for $79 a set. PDS charged nearly $250 per spring, installed. So as far as I can tell, I paid well over the average cost. Old lessons relearned -- do your homework upfront and shop around. read more