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    Precision Electrical Systems

    3.0 (2 reviews)
    Closed Closed

    Services - Precision Electrical Systems

    Security system installation

    Security system repair

    Security monitoring services

    Precision Electrical Systems Photos

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    Bosso Smart Lights

    Bosso Smart Lights

    2.7
    (37 reviews)

    My wife and I installed the Bosso Permanent Home Smart Lighting system almost one year ago. The…read moresystem's cost is far from inconsequential, so we completed the installation in three phases. We purposely waited until now, after using the system, to give our honest review of the installation, day-to-day use and operation, cell phone application integration, and customer service. Under optimal conditions, the lighting system is wonderful. The phone app offers incredible control over the lights, with a staggering selection of displays available. We initially purchased the system with Christmas lighting in mind; however, it quickly expanded to a variety of day-to-day accent lighting and lighting options for just about every event and holiday imaginable. Contact with Customer Service representatives began as warm, person-to-person interactions with reasonable timelines. Over time, we observed operational changes that devolved into unanswered telephone calls, resulting in delayed, unhelpful responses delivered only via text or email. Customer service acts with indifference toward customers' needs, whitewashing its own shortcomings in ensuring timely personnel availability for repairs. When they do respond, it's with an abundance of word salad, foot-dragging, hollow promises, and no actionable results. Lack of transparency in communications is an issue for their business. When repairs eventually do occur, the repair technicians are professional and competent, but in short supply. Equipment seems to be another problem. As is the case with many areas today, ours is experiencing growth that requires infrastructure upgrades, leading to brief neighborhood power outages while work is underway. We have had three short outages (under 10 minutes) since the system was installed. Each caused some problems with our system. Bosso's response to these issues has been nothing short of horrible, with extended periods when portions of our Bosso lights stayed out for weeks. In closing, the lighting system is great when it works as planned, but the company lacks customer support, organized personnel, and integrity related to communications. One is left feeling held hostage to a company whose system is too expensive to abandon, too good when it works properly, but too unreliable to feel anything other than dread with every power outage.

    Absolutely horrible service program. Under no circumstances should you purchase from Bosso. Try…read morecalling the main office and you will never reach anyone. I have been texting with someone, who I do not know, for months. My system stopped working after 6 months. It's been 3 months and I cannot get them to send a technician to look at the issue. There technicians are busy installing new systems, with zero availability to provide service to existing systems with a 5 year warranty, which apparently is worth nothing. We have called, emailed, texted....nothing. Avoid Bosso Smart Lights at all cost.

    Precision Electrical Systems - securitysystems - Updated July 2026

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