We have been going here regularly for the past 1year. My favorite Elements location so far. Each…read moretherapist has been amazing and brings their own unique and great sessions. I had a 1 hour massage with Mionti yesterday and it was so great! She is very intuitive, listened to my struggles and worked out 2 specific knots in my back and neck. After the session; I was able to move my jaw easier (I have TMJ) and had full rotation of my head/neck, along with less pain in my back. Highly recommend! I will be seeing her regularly!

Booked myself and my husband a massage this past week and the therapist I booked my husband with…read morewas suppose to be elite... she was extremely unkind to him and made him feel uncomfortable during his entire experience. She kept telling him to relax, even though he has trouble relaxing. Instead of trying to create a safe relaxing environment she made it 1 million times worse. He even told her at the start of the service that he has trouble, relaxing. So upsetting

I work a desk job and for 2 weeks the left side oh my body was in pain. I decided to get a massage…read moreon my birthday to resolve the pain and I honestly selected this massage business because it was close to where I went for lunch, had instant availability, and a decent discount 1st service. I've had a few massages before but the massage I received from Jared was phenomenal!! He was very attentive and kind, at one point I yiped and he really wanted to make sure he didn't hurt me (he didn't I just really needed a massage lol). By the end I felt reborn. I will definitely go back!! Book with Jared!

This location has quite an amazing assortment of Massage therapists…read more There isn't a bad one here! Bella and Kaira are my favorites. Just had a 90 minute from Bella that was 11/10. Her skill and customer focus care plans are truly her own and very thorough. Thank you. Elements for the great safe from the front desk to therapist this location is concrete.

Great service Aussie John S is great and very knowledgeable…read more Jordan at the front desk is excellent

My husband thoughtfully booked a couple's massage with Elements Massage months in advance to align…read morewith our one-year anniversary and as a much-needed break after a four hour road trip. It was meant to be a relaxing part of our celebration. When we arrived for our 2 PM appointment, we were informed that one of the massage therapists had been sent home sick. While we absolutely understand that health and safety come first, the way this was communicated to us felt abrupt and impersonal. The staff member who delivered the news was nonchalant, and while she repeated that it was about "our safety". Considering the context of our celebration and the planning that went into the appointment, the delivery felt dismissive rather than empathetic. We were then offered a facial and massage combo or to split the time with just one of us receiving a massage. That suggestion felt out of touch for a couple celebrating their anniversary. It made it clear there was little thought or care behind the service experience, despite my husband being in communication with the location well in advance. When we declined the facial offer, the front desk assistant kindly wrote down numbers for sister locations that might be able to fit us in. While we appreciated her effort, it would have been far more helpful and service-oriented if the team had called on our behalf, explained the situation, and tried to help us get rescheduled - especially since it was Mother's Day and last-minute availability was unlikely. I am giving two stars instead of one because the front desk assistant at least tried to help, which is more than we can say for her counterpart, and the space itself was clean. Otherwise, this was a very disappointing experience for such a meaningful day.

I absolutely love this place! Not only are the front desk staff very friendly and welcoming, but…read moreAlma gives an amazing massage. On top of that her and I usually have great conversations. She's so fun to talk to. I usually feel like 1 million bucks after a massage from her. The studio is kept impeccably clean and Alma even has lovely chocolates to offer her clients. I highly recommend Elements without any hesitation for a great relaxing massage, facial or even assisted stretching!

Be cautious of bad business practices at Elements Massage. Purchased a one-hour gift card for a…read morefamily member which was $119. Made an appointment over the phone for the family member and was told it would be $79 for one-hour massage plus $20 for a master fee. When my family member goes to pay they said the gift card "has no monetary value", kept the $119 gift card, and then they charged my card on file an ***additional*** $20. Then they proceeded to ask for a tip. Clearly Arizona is 50th in public education based on math used by the business. Manager Pat was completely unhelpful as well. Support small-business massage therapists who respect your time and money instead.

Blue is an amazing therapist. He is joy incarnate. His passion, experience and knowledge really…read moreshine through. He made the pain I've had for so long fade away in a gentle fashion. I feel grateful to not only have been his client but to have met this wonderful person. Even the front desk staff is kind, comforting and professional. I signed up for the monthly plan with zero pressure.

I had a very relaxing massage by Daniela the other evening…read more She was very sweet and made sure to make my experience great! This place is set up with the rooms all down one hallway, as well as the bathrooms at the very end of the hall. So to get to the bathroom, you have to walk past all the rooms with clients in them. Usually there's some kind of a "be quiet" sign at other spa businesses, to allow for a quiet and relaxing service for everyone, but I did not see one when I opened the door to go down the hallway. And at one point, in the middle of my service, there was a loud conversation taking place in the hallway that kind of interrupted my relaxation. I think the addition of a quiet sign or a different set up could be better for guest experiences.

I have been a Massage Envy member for almost 20 years. Tonight, I was unable to find a last minute…read moreappointment at any of their locations so I opted to try Elements Massage for the first time. The clinic, itself, I found to be a little less high-end looking than the competition down the street (where I am used to going). The trash cans in the women's restroom were both full, when I used it. There were chips in the paint (various areas). The masseuses' names were on laminated sheets above each room door. I don't know. It just felt lower-end to me than I am used to. The signage, too (up behind the front desk), looked a bit cheap to me. There was a female (who appeared to be a masseuse) that was expressing her displeasure to the front desk gals about having to check something and/or some after work chores that supposedly started today. She insisted that she had performed said chore(s) yesterday. Even so, the front desk girls insisted she repeat it again today. They further explained that they had sent a text to this gal yesterday explaining that this process or procedure was to start today. The masseuse who was clearly trying to get out of the clinic and go home replied, "Well I didn't read the whole text!" in an annoyed/frustrated manner. I didn't think this was proper/appropriate nor professional to have this conversation right in front of a first time client. They all HAD to know I was hearing every word, and they were well aware it was my first time at their massage clinic. I was thinking, "They should have added emptying the restroom trash to her chore list before she left." Massage was very good ... Hence the 4 stars. Pressure was perfect, and masseuse had a unique style I enjoyed with fast strokes. He was like a machine. It was pretty amazing. That said, I had asked for an enhancement when I filled out my intake forms (CBD Herbal Ritual), but, unfortunately, I guess nobody informed the therapist because I did not receive the upgrade. I have to admit, I had been looking forward to that, and I was disappointed by it's absence. I would have said something to my masseuse directly about this, but since I had never experienced an Elements massage, I didn't know whether perhaps that was something they waited to add towards the end of the massage??? Also, I had put on my paperwork to avoid my face and scalp because I tend to get acne troubles when I have oil on my face. The therapist confirmed this wish at the beginning of my massage, but he forgot and still began to do my scalp and face. After he had already started, he remembered. By that point, the oil was already present in my problem area so I gave him the go ahead to continue, but this was another bummer. Again though, over all, it was a fantastic massage, and that is what is paramount. Despite the couple of dislikes, mistakes, etc., they did not hold enough weight to give any less than 4 stars. I will return and give them another try.

I left my 60 minute massage, 30 minutes in…read more I am an elements member for 3 years now at a different location, my girl left the company so I thought I'd try this one as they had availability. This was the WORST massage I've ever had, my back muscle is inflamed & hot to the touch. Ever since that massage - I came in with pain & left with even more. Therapist was not knowledgeable on the muscles. Kept causing me pain by rubbing his elbow directly into my bones... didn't listen to direction when given.. not relaxing at all No manager on site to speak to about it prior to leaving, front desk said I could call him later. You'd think THEY would care enough to call ME. Guess not!

We had a lovely experience getting a 1 hour combo couples massage. The staff was very friendly, and…read morethe environment was relaxing. I also liked that you could circle the areas you wanted them to focus on in a form they had you fill out when you arrive.

PLEASE READ BEFORE GOING FOR YOUR FIRST TIME!! I'm…read moredisappointed with my experience at Thai Royal Massage & Spa in Scottsdale and feel it's important to share for others who may be considering going. I called ahead and scheduled an appointment for myself and 3 girlfriends. At the time of booking, I made it clear we had not decided on services yet and wanted to choose when we arrived. The night before, they called and left a voicemail confirming us for 90-minute massages, which was never agreed upon. I immediately called back and clarified that we were still coming, but only wanted 60-minute massages and would choose our exact services when we got there. They confirmed that was fine. When we arrived, I signed us in and specifically wrote "combo" because I was interested in their combination reflexology. Before my massage even started, I clearly told my masseuse I wanted the combo reflexology, and she acknowledged it. However, the massage I received was not reflexology at all there was no foot soak and barely any foot work, which is standard at every reflexology place I've been to. On top of that, during the massage they were extremely pushy about extending our sessions another 30 minutes (making it 90 minutes total). I was asked twice, and all 3 of my friends were also pressured to extend. We all declined. At checkout, I noticed I was being charged significantly more than expected. When I asked, they told me they gave me the "combo body massage" instead of the "combo reflexology." That was never what I asked for. Instead of taking accountability or trying to correct their mistake, they did nothing. To make matters worse, their tipping system feels very uncomfortable and aggressive. They present tip options starting around 30-38% and hold the payment screen right in front of you, creating unnecessary pressure. Overall, the entire experience felt disorganized, misleading, and focused on upselling rather than customer service. I take responsibility for not being more confrontational in the moment, but not everyone is comfortable speaking up, and businesses should not rely on that. I left feeling taken advantage of, and unfortunately, they've lost our business. I hope this review helps others avoid the same experience.

We are so impressed by the service provided at our massages today! My fiancé received a deep tissue…read moreand I had a hybrid Lomi/swedish massage. When I saw my spouse come out looking so relaxed I knew this is gonna be our new place. I didn't have to redirect or provide any changes at any point- they did such a great job understanding what we needed before we even got in the room! The only feedback I have is for myself and to get 90 mins next time!

Do not book here unless you have the day open for appointment changes. My first time here the…read more"therapist" was stuck in traffic so my appointment was delayed even though I was at the place I had to wait about 45 minutes for her to arrive. I thought I would give a second chance since the massage was good. Today appointment was confirmed 30 minutes prior. I get to the place 5 minutes before my appointment. At the time of my appointment I get a text that the therapist is having car problems and can't get there until an hour later. I find this to be so disrespectful to clients and such a lack of respect for my time.

If you want a same-day appointment for a relaxing, no-frills massage, go for it. I was looking for…read moremore hence this mediocre rating for Lemon Tree Massage. My body is well past using massage therapy for pampering; I need it for relief from aches and pains. Out of desperation, I walked into Lemon Tree Massage for a same-day, 90-minute upper body massage. My shoulders and neck were feeling like concrete and they hurt. My massage therapist was very friendly, but she was not an expert in muscle anatomy. Therefore, the massage was not as helpful as I needed it to be. I paid $100 for a 90-minute massage plus a 20% tip. I tipped her for her effort and professionalism even though I left disappointed. She checked in throughout the massage for desired pressure, but she was definitely more accustomed to massage for relaxation versus therapeutic relief. A few more notes...There was no table warmer, which was fine by me, but you get the gist this is a no-frills experience. There is no neck cradle on the massage table; you're given a donut pillow. This place is located in the shopping center next to the Home Depot.

Definitely one of my favorite places. I was a walk-in today & I'm so glad they do. I wasn't 100%…read moresure if I was going to have time for one on the day I came in but boy oh boy did I need it. I did a 2 hr massage with cupping. This was more of a "working" massage, with deep knots that needed some working out. The pressure was a little more intense than in past appointments but again, was needed. Will absolutely be coming back to this place. Remember, there is a small $2 service fee for credit/debit cards but I believe it's totally worth it. So happy with this place.

I'm an avid weight lifter and on my feet 10+ hours daily and so massage is a top priority for me…read morefor my recovery to get through the next workout. Lisa's approach is customized and systematic to the individual which makes every massage unique! I've truthfully never met a more attentive and detailed oriented massage therapist. I would recommend Lisa to anyone who is looking to take their results to the next level. Whether that's if you want to eliminate your shoulder or back pain, get ready for an event, or just overall feel better. Lisa has your back (literally!)

I had been having some pain in my sciatic nerve after one of my legs gave in on my wedged shoes. I…read morecouldn't even cross my right leg! I called Lisa and after an assessment she let me know that my hip was out of place. She gave me a massage and popped my hip back into place, wow!! My pain was gone and I can cross my leg again. Lisa had the right compression,skills, price range and soothing music to get me back on track. Thank you Lisa!