I had a very concerning experience with the delivery driver who initially came to set up my bed. He…read morearrived smelling strongly of marijuana, to the point that it filled my entire home. His clothing was also unprofessional. I informed him that I am highly allergic to marijuana exposure (throat tightening, facial and eye burning), and he confirmed he had smoked before entering my home. Because of this, I asked him to leave for health and safety reasons. He did apologize. I want to be clear that the company itself handled my complaint extremely well. They were apologetic, took the situation seriously, credited my delivery, and promptly sent a second technician who was clean, professional, and respectful. This review reflects a poor hiring or screening decision--not the company's response, which was excellent. I appreciate how quickly they corrected the situation. Furthermore, the hospital bed served its purposes and was delivered within 2 days of ordering.

I cannot express enough gratitude for the outstanding service we received from Medical House,…read moreAndrew, and Darrius. My partner and I frequently visit the northern Virginia Falls Church area about once or twice a month. During our recent stay, his motorized scooter stopped working, and we found ourselves in a tough situation. Being far from home, it was imperative for him to maintain mobility, especially since we needed to have the scooter serviced. Unfortunately, it was impossible to have it serviced after 6 PM because the necessary part wasn't readily available and had to be ordered. When I called Medical House, Darrius answered and went above and beyond to assist us. He remained on the phone after closing hours to explain everything clearly regarding the rental of a motorized wheelchair scooter. Thanks to his help, we were able to work it out and pick up the motorized wheelchair we rented for a month at a very reasonable price. What truly sets Medical House apart is the genuine care they demonstrate. There was absolutely no pressure to make a purchase; it felt clear that they are dedicated to helping people rather than just making a sale. As a small business, their commitment to customer service is commendable, and I'm thrilled to support them. My partner is a disabled veteran, and it means a lot to find a business that truly understands and caters to our needs. Thank you once again, Andrew and Darrius! I sincerely hope Medical House continues to thrive for many years to come.

Consuela was professional and friendly. Calvana helped me with my new CPap machine and mask…read morefitting. She was professional, personable and offered me great customer service. Thank you DME!

Website unable to process orders, phone orders are inefficient. Takes multiple days to get anything…read moredone.

The airlines broke my husband's wheelchair and they contracted with Stuart to fix it. We had the…read morechair back in less than a week, working better than ever. Stuart is caring, dependable and communicative. I feel lucky we found him as we'll now use him for any of our own medical equipment needs. Highly recommend!

On a flight to DC, the airline broke my mobility scooter. They contacted Stuarts Medical, who…read moredelivered a loaner scooter to me within hours of arrival (in the evening when most other businesses were already closed), and picked it up when I was ready to fly home. They provided everything I could need to get through the trip. They were instrumental in getting the airline to purchase a new scooter for me. They know exactly how to support those with mobility challenges and do a fantastic job of meeting customers' needs. I can't thank them enough. Without their support, I would have been stuck with a manual wheelchair and would have had to skip many of the outings during my business trip. Thank you, thank you, thank you!!!

My son broke a piece of his nebulizer on a Sunday morning, and I am so grateful JK Medical Supplies…read moreis open on Sundays. The proprietor had the equipment we needed and was very nice to talk to. Thank you!

The gentleman who helped us was patient and kind and explained everything. The prices were fair…read moreand they had a "showroom" that held many options to be able to check out possibilities. His belief is simple: we don't work with healthy people, we work with the sick and hurt and older people and we need to accommodate them. Opened 7 days a week and easy to get to. Purchased a transport wheelchair that had to be light enough for my mother to be able to put it in the car. Absolutely got it right!

Very nice combination of professional and personable. Very accommodating and treat u like family…read moreThanks KC Pharmacy Maria Dyson

I went to fill a prescription and asked if they honor a savings card. They said they would, got my…read moreinformation and never got back to me or responded to my calls.

Answered dozens of questions. Customer service was excellent. I'm from out of town and needed to…read morerent equipment. Worked out all of the details. I had a stroke and sometimes get confused but they were very patient. Antoine was gentleman and a scholar.

I highly recommend A Plus Medical Equipment. Very…read moreprofessional, honest & reliable. Antoine provide excellent services. Been using this company for at least 7 years. Never been disappointed with their service. Thank you for your attentiveness to my mom & uncle's needs & suggesting the right wheelchair & electric wheelchair for them. Thank you again!!

Excellent experience with John and his team. My son's wheelchair came in earlier than the expected…read morearrival time. We were able to get an earlier appointment and were fully briefed on all the aspects of the chair. We did have one problem with the battery not holding a charge, but John and his team were able to fit us in, switch out the battery and we were good to go. Excellent communication with Jessica, no issues with billing our insurance. Everything was perfect. Thank you

We had nothing but poor service and bad experiences with East Coast Rehab. They do not return…read morecalls, and ignore email queries. We purchased an expensive piece of equipment, paying on delivery with the promise of our insurance claim going in the same day. Three months of chasing East Coast has now resulted in us being told that the insurance company "did not receive" the first claim, and that the second claim was returned for more information. Not a single piece of correspondence from East Coast throughout this time. They either do not know what they are doing or they are very under-staffed and inexperienced. Either way, unless you are willing and able to pay thousands for items that are covered by insurance and not see your reimbursement for more than a quarter of a year, go elsewhere. Additional info: and now, a month later, our claim was denied as East Coast failed to provide the information requested. We are out of pocket thousands of dollars.