What an incredible experience. WAY better than the Comcast I switched from. Cables were neatly…read morerun and actually buried... something I couldn't get Comcast to do to save my life. Thanks so much! Love my new sat tv!!

Owner does his best to talk you out of anything that might require work. He doesn't seem able to…read moreretain help and is apparently afraid of heights. (He would not install a rooftop antenna due to pitch even though the next door neighbor has a rooftop on a much steeper/higher roof!)

They were amazing. Installed my home cameras, mounted two TV's along with painting my entire home…read more Great communication will use them for all my home renovations and maintenance needs.

SOS TV & Home Services is a business you cannot trust. SeVonte McDonald is the name of the business…read moreowner. He does NOT have a business address. Apparently he's running his business from home, but still uses no address. Big red flag! The only thing he has is a phone number. His email address: sosmihome@gmail.com We called and set up an appointment for him to diagnose the problem. He did that. He only accepts cash he told us. He told us we had to pay for the part that he had to order, so he said we needed to pay up front. That was NOT a good idea, but we paid him a few hundred. He ordered the part, having them ship it to our address. It never got to our address and I don't think it was ever sent. We were told it was undeliverable because they needed a signature. Well, someone is always home. No one came to our door, rang the bell, nor knocked. Apparently, this "part" came to our address within a few days which we were told to expect it within 7-10 days. The parts supply person told him they would send the part to him WHEN they got it back. It's been since Dec. 2, 2025 since SeVonte was here, and it's already the end of the month and there is NO part and he will NOT answer his phone or texts from us. He took our money and apparently it looks like he stiffed us because he's not answering his phone and has NO reason to ignore us. Do NOT trust this company or SeVonte! He is a thief, a predator, and a criminal and should not be in business. We are disabled senior citizens and he knew this. He takes advantage of people like us. We wish we never trusted him.

I had requested that TV services be terminated in June 2022. I returned all of the cable equipment…read more(receivers/DVR) related to the TV service. The company started a new billing cycle on 1-8-2023 and informed me of the charges on 12-12-2023. They included a $78 fee for cable TV services and a $21 charge for TV broadcast fees. I told them that all of the equipment was returned so there should be no TV related charges. They insisted that because they offer TV streaming over the Internet that the charges were legitimate and that they must be paid in full. I refuse to pay for services/rentals/fees that were not rendered and they would not take any action to resolve. Clearly this is criminal in nature. You cannot bill someone knowingly that a service was not rendered and use a hypothetical reason that one "could" use their services over the Internet while refusing to remove the charges. This type of activity is really fit for a RICO (Racketeer Influenced and Corrupt Organizations Act) lawsuit. I have filed a complaint with the Michigan Attorney General. The idea that they could force TV services without equipment to watch TV is absurd. The excuse that one "could" stream their content is absurd and they do not even care.

Charter would not let me change the password to my own email account without having my husband's…read morepermission first because he's the 'account holder'! Seriously. It's 2015! In a similar situation years ago, my husband gave Charter 'authorization' to let me change the account without his permission. We found out today, that the exception to that policy is 'password changing'. Really? And do I follow one step behind him as well? Considering I have ALL of the account information including four digit pin, address, zip, social security, etc., it is NOT a matter of protecting our account for security purposes. That's an insult to even use that as an excuse. They weren't helpful nor were they the least bit interested in resolving our issue. Due to a regulated industry, they continue to get away with horrible customer service and horrible policies. Deregulate them like the phone companies and things will change real fast. Calling Dish and Direct TV next!

After several hours of transferring and being disconnected. The problem was not resolved. The…read moremanager in the billing department (Ivan #9448). Did not assist with the refund among due. I initially assumed we were disconnected by mistake. But thought the manager would call me back since they did ask for a call back number " in case we are disconnected ". Worst customer service ever. Supervisors/managers have no regard for it's customers needs. They only want to up-sell you their products and services. I Do Not recommend Dish/AT&T services. Worst ever! Will never receive the refund owed!

Our ATT Uverse cost increased too high for a low-end tv/wifi pkg, so DirecTV promo saved about…read more$80/mo. DirecTV/ATT staff gave us conflicting or erroneous info that took many many phone calls to correct, so take detailed notes of all your calls ! The repeated errors/problems/calls are exhausting. GOOD: local installler dish installation, good tv picture, nice remote control, An ATT 'customer loyalty rep' was able to correct wrong Uverse box return info just in time ! BAD: Billing thru ATT (want one bill for both) hasn't happened yet in 5 months. Multiple calls to resolve problems/issues that they said were fixed but weren't. UGLY: DirectTV content (about 800 ch) is mostly ads, sex, dupes, and others we don't want. Very difficult to program. Channel guide scroll -- extremely slow (5-10 sec, sometimes never and needs tv off/on to reset). Sound dropouts -- about 5 seconds every 10 minutes, usually picture freezes. Channel change -- 5+ second delays frozen on the channel-screen. Previous Channel button -- 5+ second delay. Please don't show the 700 channels we don't get. Even when set to just show only 'channels I get', it can still say a channel isn't available for various reasons... huh? It takes HOURS to program the Favorite Channel list, extremely confusing even with the printed list. Conflicting info given to us by several different DirecTV/ATT staff on how/where to return old Uverse box, which almost resulted in overdue fee. PS - it needed to be returned to FedEx. It took 4 calls to cancel 'free' 3-mo promo channels: I called 2 weeks ahead, but they didn't disappear, so called 2 days ahead, then twice again so far to get our bill rectified. Lots of junk e-mail promoting ATT wifi etc we already have ! Needless to say, we'll drop DirecTV the day after our 2-yr contract expires. After 5 months, bill has still not combined onto ATT's as promised. This behemoth corporation is too big to keep track of info relayed by it's staff. Would NOT recommend to friends. Update 1 year later: The new channel-guide layout is harder to read (smaller fonts), and more on-screen pop-up instructions (intended to be helpful) are just annoying. One of our remotes is failing (mechanical error, scroll button sticks and keeps scrolling forever).

I wouldn't give their customer service a single star. Everytime i have scheduled an appointment for…read moreservice they have changed the time by as much as 4 hours!. If you get dish and ever need a service call, you can probably expect this problem. On top of that they wait until the last minutes of your scheduled time to notify you of the change.

Well what can say... to say the service SUCKED would be like me saying I looked like I did at…read more20.... They messed up my billing so much I have tried to quite them but they wont let me because they put it under the wrong first name. So I am suppose to have a secret pass word... Why yes they do... To bad for me that it is a secret to me... So I call customer service besides hanging up on me I have now be on hold for 2 hours and 50 minutes. So what is Guiness World Record for being put on hold??? I guess my rep from Dish and I are going to find out...

Arbitrary cut off my phone service without authorization 4/26/21 and have still not corrected the…read moreproblem two days later. I am an essential service provider that have been without phones. I am unable to communicate with clients and vendors which including scheduling appointments and ordering medical supplies or drugs. I have been on the phone for over 12 hours today with Charter and no one has been able to correct the situation. I do not know what economic damages this has caused my small business while also dealing with Covid

Ok, where do I start. There is not a Yelp for the main headquarters of Charter so this is a company…read morethat works with and for charter and I believe the same company that has been to our home on twelve different occasions. There is an actual Facebook page dedicated to the horrendous service at Charter. Seeing as we are restricted, like many, in who we can have as our service provider for internet we are unfortunately at the mercy of this awful, awful company!!! It's too long to explain the NIGHTMARE that's been our service for a year now. We have had no compensation not one apology and still our service stinks! We have a huge fluorescent cable that goes from our front yard and literally wraps around our poor neighbors home and perhaps 20 small colored flags for SEVEN months!! We are at a loss? They have stated "we have exhausted all of our options at this point". What company runs in this matter? Has customer service been completely ruined by high up, greedy corporations with little to no sympathy for their customers who pay a bill yet have little to no service? Techs come out constantly, big bucket trucks, bright lights at 2am beaming into our home, three new routers and still nothing! It's odd, I made a complaint once about a local hospital that's rated I believe 2 stars and received nothing until I was emailed by a news reporter who was finally doing a story about these hospitals in my area and magically I had a representative contact me from the hospital. Charter on the other hand won't even give us so much as a pis- off on the phone, I would respect them more if they did. Then I would know they are being honest about what they provide which is nothing but stress and an ongoing battle to remove giant cables, flags and fix out service. I do apologize Charter I know it's tiresome when customers actually want what they pay for :(

Total fraud-do not use. Lied about Direct TV service for my boat and failed to stand behind thier…read morefailure with Direct TV. Either they or Direct TV are lying but I would advise to avoid both.

I made the mistake of working with this company. Salesman lied to me, over charged me and the…read morecustomer service is horrible. Go with someone else to address your TV needs.

I have been a subscriber for over 11 years. When I've called with a problem, the technical help…read morestaff are always polite and patient and never make me feel stupid for having a problem. If they don't know the answer, they ask someone there to help them get it answered. I've been impressed with the longevity of the staff--that's a very good sign for how well a company is run.

From the owner: Mercury Telecom is a full-service Internet communications company specializing in providing…read morehigh-speed Internet access and fully-managed cloud-hosted phone systems and service to businesses, governments and non-profits throughout Michigan.