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    Precisione Clinic

    5.0 (1 review)
    Open Open 24 hours

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    3 years ago

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    SimonMed Imaging - Encinitas - MRI time

    SimonMed Imaging - Encinitas

    1.9(59 reviews)
    0.1 mi

    First, I had an appointment with Jesus and the rest of the staff on Friday and this lovely man said…read moreyou know we're running way behind so maybe you should reschedule. So I did and I went today and met the equally lovely Laura at the front desk who took such good care of me and I got in maybe 10 minutes late but still pretty good, and the guys in the back Jason and maybe Raamon took such good care of me with two shoulder MRIs it's completely different than other people have had and I was really glad to have the experience that I had. Thank you all.

    You should have nothing expected from them because they make you lost all the morning without…read moreapologizing or understanding. Unprofessional people, untrained receptionist. Today we had a very bad experience with SimonMed Imaging. We had two appointments scheduled at 9:00 AM, but we were never given the address. When they called to schedule the appointments, they said all the information would be sent by text message. However, the text only included the date and time -- no address. When we searched online, we found two SimonMed locations in Encinitas: one on N El Camino Real and another on Saxony Rd, which was very confusing. We tried calling the number that originally contacted us, but it was only an automated system directing us to the website. We decided to go to the N El Camino Real location first, but there was a sign on the door saying "No X-Ray Today." Because of that, we thought the location was closed, so we drove another 3 miles to the Saxony Rd location. By then, we were about 8 minutes late. The lady at the Saxony Rd office was very kind and helpful. After hearing our situation, she called the first location and told us they could still see us if we came back right away. However, when we returned to the first location, the man at check-in showed no understanding or apology. He told us they would only see one person and the second person would need to reschedule for another day. We are very busy, and this situation was not our fault. We wasted a lot of time and effort driving back and forth between two locations because of unclear communication from SimonMed. Instead of apologizing for the inconvenience, they acted like it was our problem. We decided to cancel both appointments. When we said we wanted to cancel, he even asked, "Are you sure?" Yes, absolutely sure. Poor communication, lack of customer service, and no accountability for the inconvenience they caused.

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    SimonMed Imaging - Encinitas
    SimonMed Imaging - Encinitas

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    Precisione Clinic - gastroenterologist - Updated May 2026

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