The wife and I always come here when we need carpet. They are very reasonably priced and have great service .If I give them a diagram of a carpet I want custom made it comes out perfect. They also repaired a throw rug I never thought could be repaired and it came out perfect and I was very surprised how reasonably priced it was, and they even cleaned it without me asking ,for no extra charge . I would definitely recommend Preferred floors of Whitestone. read more

From start to finish, my experience was absolutely outstanding. Dave was knowledgeable, helpful, and never pushy -- he made selecting the perfect carpet easy and enjoyable. The in-home measurement was scheduled promptly, Dave was punctual, professional, and thorough. When it came time for installation, the team arrived right on schedule and worked efficiently. The installers were courteous, respectful of my home, and clearly took pride in their work. The finished result looks fantastic -- flawless installation and great attention to detail. On top of all that, the price was very reasonable for the quality of both the product and the service. I couldn't be happier and highly recommend Preferred Floors of Whitestone for anyone in need of new flooring! read more

I highly recommend this company. They are reasonable, professional, knowledgeable, and accommodating. They didn't try to sell me something more expensive than what I needed. They were very flexible and willing to hold onto the rug for me while work in the house was completed. read more

I had to redo my carpet due to construction and preferred flooring did a great job. They were easy to work with and installed quickly. Competitive prices. Highly recommend. read more

Preferred Floors of Whitestone - Carpet Installation Near Me - Whitestone, New York

Needed to carpet my stairs, start to finish I had a great experience. Day of installation the men were very professional and cleaned up too!!very happy read more

My recent interactions with Preferred Floors were among the best retail experience I've ever had. I had them replace wall to wall carpeting in 5 rooms and the connecting hallway and their service was exceptional at every step of the process. Within two hours of walking into their store, they came to my home to take measurements. I received a very reasonable quote the next morning , revisited the store to choose the carpet and setup installation. I was told it would take two days. The installers showed up on time and were courteous, professional, and so efficient, they finished the job in one day, including removal of old material. The installation was flawless. I recommend this company without reservations, and am extremely happy I was fortunate to have their help. read more

David went all out finding us the carpet we needed even during a pandemic . The installer Freddy and his helper are professional , neat and detailed and take pride in their work. No excuses , this company get things done ! I highly recommend them for commercial or residential applications. read more

Needed to carpet my stairs, start to finish I had a great experience. Day of installation the men were very professional and cleaned up too!!very happy read more

I had carpeting put down in my bedroom today. The 3 guys that came had to disassemble and reassemble all my custom made furniture which weighs a ton! They did an amazing job! The guys were professional, nice and knew their stuff! All done in 3 hours!! I highly recommend. I worked with David in the store. Marty came and measured. All around, everyone was excellent! (They did the wood floors in the rest of my house previously) HIGHLY RECOMMEND! read more

Dave is the best. On point, great service, fair prices. A business owner who truly cares. Support local businesses and shop here! Not too much more you can ask for! read more

Used them a few times. Never a problem. I like to use the local stores. However this last time. Nothing but aggravation. We gave room measurement. Picked out a remnant. He insisted it would fit. Ok. They come to install. And installer says we are short. And it's our fault. Gave wrong measurement. Room was exactly what we said! So now we need another carpet. Only thing he has in the color we want is commercial carpet. We agreed since we are pressed for time. They seamed the carpet in an L shape which left the seam in a horrible spot. And to boot they seamed carpet really really bad. So obvious where seams are. I would never ever recommend them to anyone. Horrible installation. Oh and one of the installers was so mad that he said. I don't need this aggravation. I think I'm going back to my country. Really? Go back!!! read more

Preferred Floors of Whitestone - Horrible seam job. - Carpet Installation Near Me - Whitestone, New York

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Do NOT use Preferred Floors in Whitestone, Over priced and Unprofessional. The owner, Alan is a scam artist, he was terrible. Does not deliver as promised and I was Totally disgusted with the service and treatment I got. I was much happier with the service and price from Lowes, I regret not using them again. Alan said they could get my carpet ("No more than a week") which was sooner than Lowes. He lies about price and time it takes to get your carpet. I do not recommend using this store ever! read more

I recently needed to buy new carpeting for a rental property of mine in Queens. I stopped into Preferred and met the manager Allen. I explained I needed carpet that was good quality and wear well but did not want to spend a lot. He actually had a very large selection of choices on display at 50% OFF retail. I picked from rolls and rolls carpet on display in their large showroom and he had it flawlessly installed in a couple of days. This was a great store that saved me a lot of money...I would highly recommend. read more

I was extremely happy with the workmanship. I had a small job due to some damaged carpet on my stairs, and my problem was resolved in a very timely manner. I was pleased in responses to my questions and always felt I was treated as a valued customer. I plan to move into a new home within the year, and wii definitely use this company for my flooring needs. In this day and age, it is not easy to find such reliability!!! read more

I was looking for a particular glue for my floors and called in for help. The gentlemen was busy but followed up with me later. Super helpful even though I was not a committed buyer. A+ for great customer service. read more

I had a great experience. They have a great selection (go in and talk to someone, there is more than meets the eye). I am an interior designer and have done plenty of shopping around. There are some nice options at really reasonable rates. Carpet was selected (I did a custom runner for my stairs)ordered, and installed within 2 weeks. Great job in the install and the carpet pad is really plush. Feels fantastic. The customer service was great. I dealt with Dave, who was very helpful and professional. He really went the extra mile. They did an edge binding and he wasn't sure I would like the color. He called me to come and look and changed it to my liking free of charge. I really appreciated that attention to detail. Happy to support a local business. I will definitely go here again. read more

This is the third time I have bought carpet from Preferred Floors. I have had decent experiences with them, so went back. I also dealt with Alan, who basically let us loose in the store and was unavailable for questions. He also does not communicate effectively. My complaint at this point is not keeping me informed about the installation time, after I called every 2 hours since 10 AM. He says he'll call back and doesn't. Then they give untrue info, like they're loading the truck and should be here in a half hour, say they leave voicemail with the installers, having a busy day. You name it. WORK WITH ME, GUYS!!! Truthful info is all we want! What's so hard about that? Installers finally came at 4PM. They verified that they came straight from Manhattan, so Alan and his associate, Florence, have not been telling the truth at all. These installers were working on laying the carpets for over 4 hours. I have no complaint with the quality of the installation, or the carpet itself. However dealing with the people at the storefront is another matter. My advice would be to keep yourselves informed, make sure you get the answers you need. Get an installation appointment for first thing in the morning, 'cause these guys are poor on the customer service. read more

This is an update of my original positive review. I would like to compliment Dave and his staff. Dave stands behind his work 100% His customer service is outstanding. Dave is a pleasure to deal with. He is honest, polite, and professional. Saiulo will come back and correct any issues that the consumer might have. Thank you Dave. read more

Horrible experience!!!! Alan lied about delivery time of carpet knowing I needed it before my move into my new home. He was just looking to make a sale and will tell you what you want to hear. Was rude and unprofessional over the tel and put the blame on us. Shady place....steer clear from them and save yourself stress and aggravation. Way overpriced!!! read more

I had a great experience dealing with Preferred Floors in Whitestone. The quality and options outweigh the superstores. If you want specialty carpet, there's no better place to go. I see there are negative reviews about Alan, but I worked with Florence and was extremely happy with the service and her help. Will definitely go back when I'm ready to finish the rest of my house read more

We had a great experience with Preferred Floors of Whitestone. Dave was very helpful and worked with us based on our needs. Highly recommend! read more

The experience with Preferred Floors was perfect from start to finish. Dave was really nice and made sure everything was done exactly the way we wanted it. We had our carpet runners installed today in our house. Everything was done professionally and looks great! I would definitely recommend this place!! read more

Don't even bother if you don't want total aggravation A horrible job with seams so easy to see even my (friends) company could see them. Allen just has a bad attitude. I had to pay out of pocket to have my installation fixed. The person who came could not believe the horrible job that was done. Allen wanted to charge me $75.00 to fix it but I was lucky to find someone who did the best he could for much less. Avoid this place if you want a decent job. read more

I had carpet installed in my basement as well as a runner on stairs to my second floor. From beginning to end the experience was very positive, moved quickly, was friendly & professional. We live in an older row house & have had experiences with companies not being able to adapt to the job, such as very tight spaces, and in this case, a concrete floor. The job done is exactly what we were looking for, neatly finished and fit into our budget. So happy with the experience & relieved to finally have one of our house projects done & done so smoothly. Thank you to Dave & Preferred Floors! read more

Preferred Floors of Whitestone - Basement. There are 5 doors down here. Every edge & doorway were tightly finished. - Carpet Installation Near Me - Whitestone, New York

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Dave is very helpful, he answered any questions or concerns that I had, and provided me a great price for a job that was done very well. Definitely will come back and recommend to my family and friends. read more

They did a beautiful job installing a runner for our stairs, as well as an area rug for our daughter's bedroom. The guys were extremely courteous and professional, and they took extreme pride in their work. I will definitely use them again for our flooring needs. Our floors look beautiful! read more

Congratulations on winning Best in BORO. You deserve it!!! Everyone loves the new owner Dave. Come in and meet him. Great job! Good luck in 2017. read more

Was looking for some carpet and decided to walk into Preferred Floors. Dave and his staff are knowledgeable and helped me picked out the carpet to best fit my needs, not the most expensive! Got a great deal on carpeting for my stairs and bedroom. Installers were on time, very efficient and cleaned up any signs that they were there! Looking to do more carpeting and flooring in my house. Would recommend Preferred Floors to everyone! Also, as someone who has lived in Whitestone all of my life, I love to support our local businesses!!!!! read more

Preferred are amazing! Look nowhere else!! They are the ultimate professionals and their customer service is superb. Their attention to detail is second to none. I can't recommend them highly enough! Thoroughly satisfied with my top notch stair carpeting and multiple rooms which look superb!!! read more

I have been dealing with Preferred Floors of Whitestone for 30+ years! Allan was the owner forever. Looking at the reviews below, I see he must have been losing it towards the end! I had a large portion of my son's home carpeted about 1 to 1 1/2 years ago. My son had a very bad experience with the installer. He came with his wife and young son and came very late in the day and was there until about 11:30 p.m. I couldn't understand what was going on but the carpet install seemed to go fine, so my son put up with the experience. Recently my son mentioned to me that the carpet was stretching and buckling up in a few spots. I went in and found that there was a new owner, Dave. My first thought was, oh boy I'm not going to get anything from a new owner. After all he wasn't there when the carpet was installed, he didn't make any money on the order. Why would he repair it??? Well, he did!!! He sent his man over with new updated stretching equipment and everything was fixed perfectly. What more could someone ask? He took over the business sometime in the Spring of 2016 and if you look at the reviews since them, they are all 5 stars. Looks like Preferred Floors is back to being the preferred place to shop for flooring. Thanks Dave. read more

I purchased my carpets from Preferred Floors of Whitestone upon a recommendation and I REGRET IT!!! Everything seemed great at first...price, service, selection...HOWEVER, after 2 years, the carpet in one of my son's rooms is bubbling up forming little "mountains" in the center of the room. It apparently has "stretched out" according to the workers at Preferred Floors of Whitestone. The ironic part is that this was the most expensive carpet that we purchased from them! Why would it "stretch out"??? They did not have an answer and they want to charge ME for it! They didn't install it properly and now they want me to live with this hazard in my son's room??? The kids are always tripping over it! After installing the carpet in my youngest son's room, I had to call them (a week later) to re-staple it because it was coming up from the sides! ABSURD!! We called them and argued with them that we should not have to pay...but he insisted that they only guarantee their work for ONE year....to which my husband responded, "So you are telling me that every two years this is going to happend and I will have to get it fixed? You guys basically do not guarantee your work to last more than that?" We got no response...just a "I will call you back". HE NEVER DID!! It is not even the money that is the issue...it is the PRINCIPLE! We decided to support our LOCAL PRIVATE business, over a chain that has been in service for years...more credible too...BAD MOVE ON OUR PART! DO NOT SHOP HERE!!! YOU WILL MOST CERTAINLY REGRET IT!!!!!!!!!!!!!!! read more