We hired Wood Vitalize to refresh our original, 1935 floors at our new-to-us house in Jackson…read moreHeights. We had originally been talking with a more "standard" flooring company. The first company told us that the floors were too old & worn and that the only way we could refresh them was to rip out the original floors and replace them with modern panels. We mentioned how sad we were to lose our original floorboards to a friend and they suggested we reach out to Adam at Wood Vitalize. I'm glad we did! Adam came to the house and, immediately after saying hello, got down on his hands and knees to give them a close look. He helped us to pick an option that would protect the floors and give them some new life, without sanding off the character they'd gotten over the last 90 years. He also helped ensure the rose inlay in the original floors wouldn't get destroyed with his process (other flooring companies had told it was unsaveable). Wood Vitalize's quote for the work was reasonable and they even replaced a few floorboards that had gone rotten underneath the radiator without charge (thanks again!). They were able to do all the floors in our 3/2 townhouse in one day (arrived on time, stayed late until it was done). I'm very pleased with their work and owe our friend who referred them a big thank you! So I'm passing it forward. If you've got floors with history and you want to keep them don't let someone talk you into ripping them out until you talk to Adam!

Believe the positive reviews! Adam and his crew did an excellent job refinishing and repairing my…read morewood floor. Floor looks great and my apartment feels brighter and bigger. Replaced boards blend in perfectly with the existing ones. Adam is meticulous in his planning and very responsive. Fair prices. They were always on-time, professional and detail oriented. My apartment was spotless after they left. I discovered a couple of extra damaged boards that were initially missed and Adam was generous enough to keep the project within my budget despite the extra labor. My best experience with a contractor in NYC. Highly recommended!

Very professional and meticulous...went above and beyond expectations…read more Thanks angel Patrick, Freeport

I am crushed that I have to change my review. I checked with other craftsmen. Angel allowed for his…read morepeople to butcher my floors and explain it away. I learned later, with other craftsmen, that with correct tools and consideration of my desired outcome, it was not necessary to butcher my floors on their edges. This flooring company tore my floor up. I did try to go cheap so I went with them. I did not know that when we negotiated price, I negotiated away the sealant ti protect floors and allowance to butcher my floors. I was told back/forth 2/3 coats on floor. With/without sealant? Angel said 2 coats sealant. Soon dirt is well in the grains of wood. I know because I can see where a rectifying area was made with the sealant compared to everything that sticks with floor. I have question is it the @Bona #Bona product. My first rodeo. Fixing will cost me an entire 675 sq new floor. It aches my heart. I don't have that kind of money and I wanted a nice outcome. If I had been informed more, I would have work harder to have paid more instead to spend so much more now fix in a few years after I save to do it. Why are workers not honest?!!!! Please inform the consumer the cost of cutting price. I have regrets that will cost me now to redo and seal my floors, and more, if I want to resume my useable sq ftg because you ate it away to close the gaps you butchered. Please do not do this to another customer again. Just be honest even if you don't get the job. I am so hurt.

Mr. Buono arrived on time for the initial consultation, answered all of my questions. He was…read morestraightforward, knowledgeable, and also flexible. There was a minor scheduling hiccup on the day of the work, but it was ultimately resolved and the project was completed on time. Most importantly, the quality of the work was excellent and I would definitely hire again.

I can't say enough about Buono's…read more I had heard good things about the company from other folks in my building, as well as on Yelp, and from the first moment I requested a quote through Yelp, Lou Buono was responsive, courteous, and an actual pleasure to communicate with. If you've worked with a lot of folks in the trades, this is very much the exception to the rule, and as such I was pleasantly surprised. Lou quickly got back to me with a very reasonable quote, and once we agreed on the details and a date, we were off and running. We had some damage and discoloration on our white oak floors, and we wanted to sand and refinish them. Lou was helpful as we got together the paperwork my building required to get it done. On the agreed upon day, his guys showed up on time, and while they weren't the excellent communicators that he is (their English wasn't great), they were conscientious and obviously knew what they were doing. Lou said the work would take 1-2 days, and they were done in just a day. We had a minor hiccup after the fact, but Lou immediately investigated the issue, and handled it well. I'll definitely be going straight to Buono's next time I need any flooring work done.

Devon the owner came to give the quote. He was early, respectful and knowledgeable. He took off his…read moreshoes and listened to what I needed for this project. His team followed suit. Was early to the job everyday and did exactly what was quoted and expected. They moved all the furniture, sanded and refinished the flooring in the whole apartment. Now I'm on the last day and they're putting back the furniture to their original location. Work done as expected and the office was communicative and on their game!!! Already had neighbors ask for their number!!! Thank you Devon and team for fixing my grandma's place!!

I had them in again soon after to do the ground floor since I was so pleased with second floor job…read more Will update with photos soon. Super efficient company and great professional people.

Soy el dueño de esta casa y estos son los resultados finales, "Manuel o Alex" parecen hacer un buen…read moretrabajo pero en realidad no debería estar arreglando casas, yo no soy un cliente feliz, y lamentablemente esto no fue un sueño hecho realidad. él tomará su dinero pero no volverá a llamar para arreglar la situación de mis pisos. muy decepcionado

I truly appreciate all your time, effort, and support during this process…read more Professionalism and communication 10/10. Thank you again!

I've now used Wood Flooring Masters for two different homes, one in NYC and one in CT and I can't…read morespeak highly enough. The value for the price is best in class and the crews are incredibly hard working. They moved quickly, deliberately and handled anything unexpected (which is always a fair amount when you're dealing with houses that are centuries old) with ease. Highly recommend for anyone who is looking to bring new life back to their old floors, and refinishing original hardwoods is almost always a better option for a million reasons than installing new.

amazing wood flooring highly I recommend this place high quality wood flooring. I really like this…read moreplace and so many choices in the wood flooring and the service high-quality.

Wonderful selection. Great customer service. Franky was helpful in design, price,prompt preparation…read morein pick up of items and re order. Thank you for your help and selections!

We couldn't be happier with our wood floor refinishing experience. From start to finish, Barry was…read moreprofessional, punctual, and incredibly detail-oriented. Barry took the time to explain the process, helped us choose the right finish, and delivered exactly what he promised. If you're looking for high-quality craftsmanship, honest communication, and beautiful results, I highly recommend Barry. This was money well spent, and we would definitely use him again.

we love our floors. Barry did a excellent job job the color came out perfect and we are going to…read morerecommend him to our friends and family

Our store gets HOT in the sun. We have huge glass windows that let in a lot of light, but that lets…read morein a lot of heat in the morning when the sun is coming in too. I called Andy to get roller shades installed to block some of the sun out, but still let in some light. He was super patient explaining to me which kinds of shades let in how much light and helped me decide which ones would work best where. They were also really accommodating with setting up out install since our hours run late and we couldn't install shades during working hours. The shades look great and they're lifesavers right now during this heatwave. 10/10 would work with again.

If I could I will give no star! I order my carpet from…read morethem! When they come to do the measurement, I ask the person if the carpet I ordered will fit under my bedroom door, he said yes! Right before the guys come to install the carpet, I ask them again, they measure my door and said yes the carpet will fit under the door! But when they are done with the work, my door is very hard to be close! Because the carpet is too thick! I call the office the next day and mention about the problem! They told me "the solution is to order a thiner carpet but since you already have it install, you will have to cut the end of your door!" Yep! That's what I being told and he sounds like is not their problem any more! That's problem 1! The next problem is when me and my 3 young kids step at the edge of the carpet that is connected to the kitchen and bathroom, we often step into something pointy, at first we though it was some Lego piece or small piece of garbage! Until last night my son step on it again and hurt his foot! My husband look into the carpet carefully and find out more than 10 nails sticking out of the carpet! This time I email them about the problem and attached the photo! They reply to me this: "Well, the nails are supposed to be able to puncture the backing of the carpet in order to really hold it in place, so it'll stick out a little bit. If you want, you can hammer them down, but then I can't guarantee that the carpet will still be in place after a short time." I was very upset! I told him I have 3 little kids living in the house! And he reply this: "I understand your frustration. This is the first time someone has complained about the carpet. If my schedule isn't too busy I can send my installers to check and try to fix the problem, but I would have to charge $150. It has been more than 30 days since the carpet has been installed so I wouldn't be able to consider it under any warranty. As far as the doors go, it should have been high enough to close smoothly, but seeing how it isn't now, the only solutions are to replace the carpet or cut the doors, which we don't do as stated in the invoice you signed." I was very disappointed at the way they solve the problem with me! Basically is do it my self or paid for them to come fix it! I also research online about this problem, they said is common that the nails will come out! But is uncommon to put the trackless strips on a very traffic area! Yes! They put trackless strips at my entryway from the front door, in front of the bathroom and entry for the kitchen! And all of those area is where people step on the most! I can not believe the carpet guy who came to install my carpet have over 20 years of experience and still make those mistakes! And looks like after they got my money, all the problem I have to deal with it on my own! After all those problem I have with them, I will never recommend this place to any one!