1. Preferred Heating and Air Conditioning

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    Cartersville, GA

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    Preferred Heating and Air Conditioning

    3.0 (6 reviews)
    Open 8:00 am - 5:00 pm

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    TE Certified Electrical, Plumbing, Heating & Cooling - A group of TE Certified Electricians, Plumbers, and HVAC Technicians

    TE Certified Electrical, Plumbing, Heating & Cooling

    (596 reviews)

    These guys are great. Real pros that know their stuff, and not afraid to do the real work. They…read moretook the time to understand the problem, did their investigation, very thorough and took the time to explain the issue. I am no plumber, but these folks are, and they were gracious with their time, and explained it all, and provide options, pros vs cons, best practices, and did not once pressure me to make a decision. Mark, Eddy, and Mike did a superb job. They had no bias, and gave me all the facts and options to make my own decision. At the end of the day, I feel like I can trust them. Real pros. Arrived when they said they would, did what they promise and even more. Fantastic experience. If you want a plumber you can trust.. look no further.

    I requested TE to come out and diagnose why an existing circuit was not getting power. Instead of…read morejust fixing the circuit, I agreed to a new panel for my house since it was 60 years old. The price I was quoted was over 12k. I felt the electrician on my job, Jason S. was very high pressure in his tactics and told me I needed to decide that day, or lose potential discounts. I had also been without a kitchen for over 30 days, so I agreed to the work. The next day Jason and an apprentice come out to start the job. They take one whole day to remove and replace the new panel, no problem. Here is where it goes downhill. On the second day of work, Jason and another apprentice came out and instead of prioritizing the circuit I hired him for, they start installing the hardwired smoke detectors Dekalb county allegedly requires. This took all day! By about 4 pm, I asked if he was going to get the outlet done so I could use my dishwasher and he replied "I guess if I stay here all night". I said I guess thats what you got to do then, and they were here til nearly 8 pm. Then he made several other unprofessional comments about staying late. Jason never came back to my job. A new Electrician came out on Monday, Jason said he had an emergency job. The part where they earned this rating comes when I found out my pool motor circuit was not working on the new GFCI circuit. I explained to them it originally was on a two pole circuit and now they had it on two single poles. It was drawing 240v and they had the model number and should have researched the wiring on their own as professionals. Rather than listen to me, I had to wait all day for the new electrician (with Jason on the phone) come up with a new quote to fix which included trenching up and re-wiring my entire pool, ANOTHER 5 THOUSAND DOLLARS! I was livid. I started looking into this and it turns out I was right, it just needed a 2 pole GFCI. I talked to the second electrician the next day and told him I want to talk to a supervisor or manager. I got a call later in the day from Jeffrey who was going to look into it and get back to me the same day. He did not. He did call me the next morning and agreed to send one of his best guys out to install a 2 pole and see if that solves the problem. Well guess what, it did! And, I didn't have to pay another 5K. I expected to hear back from Jeffrey again to ensure the job was to my satisfaction as you should on a service recovery. I did not. I feel lied to, and that I was robbed and almost taken needlessly for thousands more, had I not done my research which should not be necessary as a layperson. I understand from TE employees the Electricians control the cost, and they get a commission from it. Unfortunately, I paid for an electricians summer vacation because I trusted him. Luis L and Nathan the electricians at TE, thank you! Micah, Gavin, Phillip the apprentices, thank you too! Jeffrey I thank you for doing the minimum by ensuring what I paid for was completed. Jason, no thank you at all. You've sowed distrust in professionals and your industry with your practices.

    Pendley Heating & Air Conditioning

    Pendley Heating & Air Conditioning

    (5 reviews)

    I've never written a Yelp review before, but after this ordeal with Pendley Heating and Air, I feel…read morelike I have to. A few months ago, I needed my ductwork completely redone. I called Pendley along with 3-4 other HVAC companies for estimates. When I called Pendley, the woman on the phone was rude right from the start, but I ignored it and just wanted the estimate. She never mentioned there would be a $125 fee for the estimate--if she had, I would've gone elsewhere. None of the other companies charged for estimates; they were all free. Pendley scheduled a tech to come out on a Wednesday at 8:30 AM. He showed up late, never called, and never even explained anything before leaving. I called the office, and they said they'd send me the estimate. During that follow-up call, they casually mentioned the $125 charge. I told them I wasn't paying because I was never made aware of that fee. I never got the estimate in writing, but I did get a call saying it would cost "around $400" to replace my ductwork. I almost spit out my drink. The actual cost for this job--now completed by another company--was about $3,500. Months later, Pendley called demanding I pay the $125. I explained again that I was never informed upfront and didn't think it was fair to charge me after the fact. They said I'd be hearing from the owner. He left a rude voicemail, so I called back to clear things up. Instead of listening, he said, "I've heard the recording, and she told you there was a fee. Do you really think I'd drive all the way to Cedartown for free?" Look, I don't care if a company charges for estimates--that's their prerogative--but customers need to be told up front. He then threatened to take me to magistrate court over this $125! I initially told him I'd pay it just to get it over with, but something felt off. The next day, I called and asked to hear the recording. Suddenly, the owner wasn't so confident. He snapped, "Do you really think I'm going to go through all that effort over $125?" Well, sir, you're the one dragging me through this. He told me I'd have to drive to their office to hear it, then when i said i would, he backpedaled and hung up. So either A) they don't have the recording, or B) they do--and it proves I was never told about the fee. This is not how you treat customers. Threatening people with court over something that was never disclosed is beyond unprofessional. I will never do business with Pendley again and highly recommend others stay away.

    Used Pendley now for seven years…read more Easy to schedule a service call and the technician arrived at the agreed time. Never have these folks forced an up-sell and they always offer more than one solution to problems, explaining costs, risks and benefits associated with each.

    Preferred Heating and Air Conditioning - hvac - Updated September 2026

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