Berthoud CO team of Jeff and Lisa did a wonderful job setting/confirming/delivering my meeting concerning my first CPAP. Lisa was available and communicated clearly. Jeff explained carefully the what/how/why of my CPAP leaving me encouraged about treating my OSA. Very thankful for them. Paul Y. read more

WHY would anyone want to do business with these folks? A division on Lindcare who gives the poorest customer service ever. Waited over and hour for phone to be answered, waited over a half hour for chat to be answered. Took 3 months to get billing stopped on rental equipment! The local people are nice but their hands are tied for billing. Go elsewhere if you can. read more

This place is horrible, you will never get supplies. Iv'e been waiting 6 months for supplies and they tell me they are waiting for a doctors referral, my Dr. has sent it several time and also getting the run-around. avoid at all cost !!!! read more

Worst service of any company I have ever dealt with. Faced severe health issues and they would never return calls that their corporate office consistently directed them to do. Curt Douglas read more

Preferred Home Care is becoming my go to for Oxygen services and supplies. They have great customer service and always follow through. I can count on them to make sure my patients have what they need when they need it. read more

i was made to pick up my own oxygen tanks and supplies. This company is not up to standards and I hope to find one that will deliver my tanks and not make me feel horrible about them doing so. read more

Preferred Homecare of Colorado Springs has been my O2 supplier for the past year. I recently had the need, prescribed by my doctor, to move from a 5LPM concentrator to a 10LPM machine. Working with Christina at Preferred, she got the order expedited. However, when Matt delivered the new 10LPM concentrator, ia was a very large and heavy machine. I explained to Matt that one of the uses of the 10LPM concentrator would be to visit my daughter and her family in Summit County at about 9600 feet in elevation. Having done the research, I knew that a Devilbiss concentrator would work due to size and weight. In less than twenty four hours, Matt called and delivered the desired machine. That is great customer service! Thanks Christina and Matt for going the extra distance. read more

Customer service didn't know what they were doing I had to pay 125 dollars for a machine that didn't provide enough air for the man I take care of the batteries would not keep a charge very poor quality portable oxygen concentrator. read more

It is truly baffling why, in 2023, there is no way to order your CPAP supplies online from them. You are instead forced to call a call center, and, if you are lucky enough to get anyone, they are usually unpleasant. You also may not get the right supplies even after talking to customer service with your specific information. Billing is a complete mystery, and they are completely detached from the compliance department, which is equally if not more frustrating to deal with. Being on a CPAP is hard enough, but dealing with this company has totally broken my spirit and has made me cry more than once out of sheer frustration. It is an appalling customer experience. Please avoid at all costs if you are given a choice. read more

If you value your life go someplace else! This company could care less about you! Impossible to get a hold of for ANYTHING! They won't even answer the phone to pay a bill, but they sure as hell will send multiple statements, then send it to collections for lack of payment. Wth? read more

They never answer the phone! I was on hold for 1.5 hours and never spoke to customer service! I left my phone number for them to return my call...NOPE! Terrible service! read more

In Colorado Springs there are a handful of home oxygen companies. I have used all of them. Each has issues that needs to be resolved but there is one that stands out to me as trying their best to turn things around. That is Preferred Home Care. They have moved to a better location and the staff is really trying to help their patients. Now, there is still one or two bad apples that bring the rating down, but mostly I've had positive interactions since the move. I have seen an "intent to change" their reputation and truly help people. I can't say the same for others and I will update my review if anything changes but for now, this one is your best bet! read more

After dealing with the nightmare of our two previous oxygen providers, Preferred Home Care is AWESOME. When I order tubing, it gets here super fast. When I had a problem with our concentrator, Randy came out the same day I called and replaced it with another unit in five minutes. I call the local number, not the customer service number, and someone always answers the phone immediately. If you have never dealt with other oxygen providers, you have no idea how good these people are. I am just sorry they weren't our provider five years ago. It would have saved me so much anxiety. read more

At first I had good results with preferred Homecare . But they are like every other oxygen supply company out there . Phones unanswered and when they do answer you get transferred for another 20 minute wait. The phone number on their website says it's the Colorado number but call it and try to place an order and they tell you there in Arizona and can't place an order for you. This number is the same as on the card I got from the preferred rep who brought out my equipment. In the past six weeks I have placed the same order and not received a thing. I had thought there was no one worse then Apria. I was wrong they are just as bad . So if your new to Oxygen get all the tubing as accessories you can then they bring your equip and use everything until it can't be used anymore because getting resupplied is a challenge. read more

I would not recommend using Preferred Home Care. Customer service is not a priority there. I called in July to inform them that my CPAP mask didn't fit and I couldn't use the machine. I was told that they would have to send a message to "someone" and they would call me. I was told the message would be marked urgent. Long story short, after multiple calls, long waits on hold, and being told again that the message would have to be sent to "someone" to call me back, to which I replied that it had already been sent multiple times as urgent and I had heard nothing, I realize no one is going to call me. I thought I would see how long it would take to get a response to something marked urgent...well, it is October and still no response. I don't have the time to sit on hold for unreasonable amounts of time only to be told my message will be sent to "someone" and marked urgent, with no response for months. I should have known the moment I walked into the office for my first appointment and stood there unattended or spoken to while four or five employees were sitting behind desks. Finally, someone came from the back and asked if I needed help. I'm taking the CPAP back and will be finding another company. read more

Just answer your phone please! I have called 6 different times and waited on hold for over 20 minutes before giving up.

This company is Horrible!! Every time I have to call they're RUDE & Never help you solve anything. We have to go into the office for supplies & they are Rude & question why you need more tubing & cannulas! I called to ask for travel oxygen, to the Local office, & they transfer me to some other Rude woman located in Phoenix, AZ. She's very curt & completely Not helpful at ALL. At Christmas they Absolutely refused to deliver more oxygen because their billing department can't do their job correctly. Don't go with this company!!! Ironically their oxygen delivery guy's are Awesome! Always friendly, courteous, & Extremely helpful. read more

We have been using this company for about 2 years give or take, finally pushed me to far. I have been working with these folks for 7 months to get a portable concentrator for our trip in June of 2017. Half way through this agonizing process they decided they will not carry that line anymore. They had solutions but kept pushing us further down the line using Billing issues as a cover. It's now 2 days before our trip and no solution. It's true I lost my cool but the run around just got to much to handle. They dropped the ball and I'm dropping them. Look elsewhere for your home medical supply needs these people are beyond worthless. I will echo the other reviewers thoughts about their delivery guys, they are very nice and helpful. read more

My physician put me on oxygen May 2019. The company she ordered from was Preferred home care. When they came out to deliver, it was two days after my visit. The person who delivered was very informative, professional and polite. All my questions were answered without a pause. I was pleasantly surprised with how quickly it all took place. I moved out to the country a few months later and they came with me. Delivering my oxygen regularly when ever I needed it. Always polite and willing to go beyond the required service to bring in my portable tanks to wherever I requested. With my insurance I have to change service but they let me use there equipment until I was set up with the new provider. For 6 months I've still used their concentrator with no charge. Talk about service. I highly recommend them for anyone looking for personal service from the phone counselors to the delivery people. Thank you so much for such outstanding service! read more

Deplorable business practices: -Failed to properly code oxygen needs to ensure payment by Medicare -Said they would work with us to properly code oxygen billing. Instead they turned billing over to collection agency. -Collection agency is still harassing elderly patient even though all online billing information shows a zero balance. -The billing department plays nice on the phone-but they should not be trusted. -It is my opinion, that their approach is to bill at a higher rate than Medicare reimburses and then harass customers into paying that higher rate. Bottom line-anyone but the company for your oxygen needs. read more