If I could get less than the one I would. I have been trying to get equipment since September. Now they tell me that I have two accounts. I just had a shoulder replacement and I have no new equipment and I have a leak in my mask. They now told me they're going to try and put the two accounts together cuz I have two for some reason and then call me and let me know when I get to get anything. read more

Re: Cpap Supply Order After waiting 20 min on hold, I asked the idiot (No other word to describe him) who answered the phone, for an update to my order, since I had not heard anything from two weeks prior when I faxed over the doctors renewal order, drivers license and medical insurance card. He responded that they could not read my faxed information and could not fill the order. I asked him, why didn't they call me? I have been with them for at least 5 years. He said, that it is the patient's responsiblity to call THEM to f/u. What does this tell me? 1.) They do not employ enough staff. 2) Do not employ capabe staff. I revisited my information sent and my Medical card was cut off, BUT reflected the important information as to where to submit my insurance claim information to. I was livid! I told him that I have been with them for so many years, why would they leave me hanging like that! I also told him that he has forced me to change suppliers. What was his repsonse? He hung up on me. read more

Preferred Home Care and Lincare the billing arm provides the worst service I have every encountered by a business. Web site, phone menu, and billing information are not current or non-existent. Would never recommend them. read more

Place is garbage. Their phone support is non existent. I've tried to reach them dozens of times over the past couple months. No one ever answers and half the time the call gets disconnected from their end. Attempting to return a hospital bed. read more

Their service has declined dramatically this year. Their equipment is shoddy & not working properly for Oxygen supplies. They cannot get our O2 concentrator exchanged & now it's been over a week! You can tell by reading the other reviews on this page. I don't expect they will stay in business for much longer... read more

If there's an option for zero star, this business is! I've been waiting to get my new and first supplies from you. I called and been on hold for over 30 minutes each time I call. Nobody can't hear me, because they don't know how spell a simple English name and calls drop all the time. No clue why or they hang up on me for calling everyday! If your doctor refers you to this business, please ask them to find something else! This is ridiculous! I still haven't gotten anyone on the phone or order my supplies. Please contact me or I will start posting on all your locations for reviews, BBB and social media. read more

Horrible horrible horrible. They go into your account and deduct money when you didn't authorize it. They refuse to ship out supplies. They refuse to replace a broken CPAP machine. I'm shocked this company is still in business. They don't respond to complaints filed. BBB has so many negative reviews and I agree with them all. They are rude, quite nasty, and the manager Kathy screams at you on the phone, disgusting behavior and is so unprofessional. Don't use them, you'll regret it. They don't take notes that you were in their clinic to see the respiratory therapist. Their business practices appear to be fraudulent and unethical. read more

Preferred Home Care is charging MY credit card for my son's catheters which are covered by insurance. Trying to dispute this situation. $ 546 per month on catheters is something that few can afford. I don't know how they managed to get the credit card numbers to make this recurring charge. I will fight this to the end. Fair is fair and this is not fair. read more

There lousy I called in the morning when they open at 8:30 waited a half hour for someone to answer then I gave them all the information that needed and was told it arrive between 9:00 am and 11:00 am no one has showed up yet so I call back and wait an hour and a half for someone to answer the phone and then she says that there is another address and I tell her no i only gave them one address now she says I might be here between 2:30 and 3:30 so in my book II definitely would not recommend these IDIOTS for anything I might just to Walmart and get my nebulizer myself they have it in stock read more

I was a little worried when I saw the rating on this business, but my doctor assigned me to go there, so I gave it a shot. I arrived a little early, and the front desk employees were not rude, as others have posted (perhaps they've made changes). I was checked in promptly, the waiting area was comfortable, and I was called back within 5 minutes of my arrival. That was about a 4-star performance. The 5-star rating comes from the educational respiratory therapist, Nicole. She was so knowledgeable about the device and the parts. She walked me through everything without rushing and answered all my questions. She explained the billing, how my insurance factored into the equation, and the replacement part options. It was the first time I had received straight answers on any of these issues. Perhaps I just got lucky, but I'll bet most of the people get good to great service here. It's just the rare the bad experiences that prompt the bad reviews. Take it with a grain of salt. read more

Is there such a thing as NEGATIVE STARS? We've all dealt with bad companies or bad experiences over our lives. This company, however is the worst I have EVER dealt with. IF one can leave a message (after 20 to 40+ minutes on hold (to national or local numbers), calls are not returned. Letters receive no replies. The website identified on their bills is invalid. No email addresses are identified (local or national). You cannot reach these people. My family member died 2 months ago and they won't pick up their equipment and they're still billing for it. Oh and by the way, the patient was home 4 days before the ordered hospital bed was delivered (but only after another follow-up phone call. Plus, the bed and the oxygen concentrator appear to be models from the turn of the last century (old)! Though, the wheelchair was reasonably new. read more

Angelica and Jose came out to set up my oxygen were very nice explained everything in detail took time Thank you both

Sleeping & Breathing: two very crucial life elements. Sleeping & breathing at the same time even better! Getting healthier sleep can be scary & annoying but this company makes it easier to adjust to a different way of sleeping. Great customer service! Always friendly, informative & helpful from the first time I called to multiple visits for new masks (I'm sensitive haha) to reorders. All of my medical & insurance info was smoothly transitioned/referred by my doctor to this C-PAP clinic with immediate calls & appointment set. They were very efficient & courteous (even funny at times). This office location is by appointment only but I have been able to see them in a timely manner each time. read more

Preferred Homecare - David (oooops I originally wrote in tip Dave) was awesome! Very informative, sweet, professional & funny!!!! - Medical Supplies Near Me - Tempe, Arizona

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I noticed that every neg review of this place gets the same response from them, including a phone number to call. So, I decided to call this number to see what would happen. I did speak with a live person who seemed to listen to all I had to say. She told me the names of managers I could speak with to resolve my issues. However, she could not give me phone numbers to reach out to any of them. Instead she said that she was sending an email to them to contact me. She then said that I'd hear from one of them by the end of the day. Never heard from any of them! I then went to the location on Country Club Way, to pick up a new machine, that I'd been waiting two and a half months for. While there I asked to speak with the office manager and was told she was out of office. The woman I dealt with said she would get me a phone number for her and left the room. She came back and said that they're actually not allowed to give manager phone numbers to clients. She then sat down and sent an email asking the manager to call me. It's now been over a week since that day and I've still not heard from Her. Catherine is her name. bottom line is that there is absolutely nobody at this place that cares about patients or how they treat people. And it is certain that no one cares enough to help with or fix the issues. I got nowhere in my attempt to get things straightened out. This place is the worst excuse for a medical provider I've ever seen!!! read more

Horrible service. Never follow up. I have been waiting six weeks for them to replace my headgear. Useless empty talkers. My sleep is being effected while I wait. Going back to my doctor for a different referral. Run from this group if referred. read more

Contacted Preferred Home Care about a year ago and we have been going round and round I had two doctors send prescriptions for mobility scooter and the insurance company sent a letter of approval to me and Preferred then they send a rep out and he fills out a letter of authority that he says he has to send to the insurance company even though insurance has already approved it. They told me that they are the only ones approved by Medicare to provide this equipment (I doubt it) If you are looking for medical equipment I would recommend checking with other suppliers this outfit seems to do everything it can to delay supply. read more

Worst customer service possible. D- rating at BBB. Rude and inept customer service agents. An absolute nightmare to deal with.

They will tell you your food or equipment ( like oxygen machine) is "on the way", ask for a tracking number and they tell you to call back the following day. You do to find out they did NOT send. No contact, no explanation- BEWARE! read more

Disorganized is their company motto. Everytime I call a different I have to give them debit card info and address, even though they are all with the same company. read more

I'd have to write a NOVEL to express how to inept this company is. The only reason they stay in business is probably because there aren't many companies that deal in medical equipment and that most people are bound to certain companies due to which one is covered by their insurance. Otherwise, this company wouldn't exist anymore. Where do I start and end?! To sum it up. It is so exceedingly difficult to get someone on the call to start with and once you do they have no idea what they are doing. Then you either get hung up with or they give you incorrect numbers OR they transfer you back and forth between 5 or 6 people before someone knows how to handle the situation. And it isn't over. Whoever handles the situation doesn't do their job, and you have to call over and over and OVER and OVER again and go through the entire process AGAIN and AGAIN and AGAIN! It often takes a month or months plural to get the products delivered and picked up!!! I received the incorrect mask because they resorted to the old prescription and not the new one...had a HUGE ordeal with shipping it back and receiving the new one. We also have an oxygen machine and two tanks sitting at my parents' house for over two months since we called them to pick them up. I complained via my insurance because I thought perhaps they are pulling insurance fraud by charging them for two plus months of use when they were supposed to pick up the supplies 2 months ago! The insurance called them on behalf of me....the woman was apologetic...said I'd get a call right away when they were going to pick up the supplies....now it has been yet another couple of weeks. I just called them now to try to get the jobs done with both my mask and the oxygen equipment. I was transferred and again hung up on. I've spent HOURS upon HOURS dealing with this shit every single time. I've had to contact them. UGH! read more

I just got off the phone with Preferred Home Care in Phx. I was informed that I had not called them since May of 2019. WHAT AN INCREDABLE LIE !!!!! I called The Tempe branch many times and am still waiting for my first mask and any supplies that had been promised. The machine they sent me is still having problems as I reported many times to the Tempe office. I guess the Witch at the Tempe office just forgot to report the many problems I have had with this company. I also found out this morning that they told Blue Cross that they had reached out to me about a new mask fitting. AN OUT AND OUT BARE FACED LIE!!! THESE FOLKS ARE MORE DISHONEST THAN ANY POLITICTION ON THE FACE OF THIS EARTH. AVOID AT ALL COSTS IF YOU GIVE A DARN ABOUT YOUR HEATH!! read more

I have given this supply company a year and so much patience, but it has been a nightmare. The only thing I can conceive of to explain the utter incompetence and failure at doing their job is that this place must pay very poorly and/or treat their employees terribly. Every month one or multiple things are missing from my medical supply order. These supplies are not optional. They say I need insurance auth when my insurance company has told me I do not. I missed out on an entire months supplies because of this one time, and it's just happened again. They cancel orders without telling you (has happened to me 4 times in the last year). I'm finally switching. I heard this place was the worst but gave them a chance. They truly are the worst. read more

Preferred Homecare's custom service is terrible and has been for many years. After waiting for 3 days for a concentrator to be delivered, I called them and just told them to come pick it up and cancel me as a customer. I will be calling around tomorrow for a new company as I get by on my Inogen. The lady was rude to me on the phone and hung up on me...yes I think i got a little excited after waiting this long for them to fill my order. I will also report this to my pulmonologist. read more

My mother had a tub transfer bench scheduled for delivery. They never showed after making us wait for 7 hours. She is unable to shower without the bench. Amazon delivers faster than this terrible place. You should be ashamed treating the elderly this way!! read more

I have to order cpap supplies every month for my son with special needs. I wait on the phone anywhere from 30 minutes to 2 1/2 hours to get someone to pick up. They do offer the option now for a callback, but they never call you back. Worst ever! read more

Worst Company ever!!! very rude customer service why are they still in business?? They deserve zero stars

Afraid to go back. Chastised for returning to request help. Spoken to without respect or listening. Discovered the wrong size mask was given, without fitting. Still shocked a health professional would speak to an elder person so rudely. read more

I'm supposed to reorder cpap supplies- I've been trying for three weeks to get someone on the phone. No one answers the main line and the cpap line says it's outside normal hours- at 1:15 on Monday. This place is even worse than the last place I ordered from, and that's saying something read more

Horrible customer service and horrible drivers. It's like pulling teeth trying to get anyone to give you the answer and the departments will blame each other. If you order something and it doesn't arrive, it's the last representative's fault. So, they will reorder, and you won't receive it, again, call again, and the last representative didn't place the other either. Don't get me started on equipment pick ups. They will say they are picking up on a certain day and time and not show up. They will lie and said they've called and no one answered or showed up and no one was home. Even though someone was home. If you need medical equipment, look somewhere else. read more

Worst group of females that one says one thing then the other says another. Too 6 months to get ASV machine "Due to availability of machines". One big fat lie, as I could have purchased the same one online, Then let's talk about pricing, online $1700 plus tax, ships same day. I have never seen what the machine actually costs. With me having to pay $200 at pick up, then for the next 13 months, I rent the machine for another $105 monthly. Doing the math in my head with a 20% deduction of full cost. 13 times 105 equals $1365 plus the $200 equals $1565. $7500 times my 20% would equal $1500. Because my insurance would not guarantee reimbursement I could have bought machine for a couple of hundred dollars more. RUDE employees at the Tempe office. If they are unhappy with their job then find one that they can handle. Do I get my supplies thru them? Need to know how much they are going to charge Medicare. I will never go to that office again. And doubt that I will order even my filters for machine. read more

When your family member is sick it makes you vulnerable to companies like this one. Absolutely terrible service and the customer service has a terrible attitude. They were very rude. I never write reviews but this time I feel the responsibility to let others know there are other companies that treat you right. Ask your Dr for a different recommendation if you're looking for oxygen like we were. read more

Not happy at all with the company, is ther negative stars. I had my dr fax over a prescription for a knee cart on a Wednesday. ..which he did 10 minutes after I left the office. I called 2 times on Wednesday to see if they had received it. I called l again on Friday, they still didn't have it. My Dr faxed a new precipitation on Friday, this one they finally received. But they told me it would be 5 to 7 business days before I could get it and they would call me when it was ready ...REALLY if I need to rent something I need it now. So now it had been 8 business days and have not heard from them. I no longer need this and I bought one on Amazon. That my insurance will not cover. I can probably sell it but I should not of had to do this. read more

Long, long time on hold (45+ minutes) then disconnected and got to start over for another long,long time on hold. Last "mask fit" in person involved a guy just looking at me and deciding I needed something that turned out not to fit and required yet another visit to correct. But the absurdly long times on hold are the real source of frustration. Hire some staff, guys! read more

My husband had to change to this company last year because our Medicare Advantage plan was not accepted by the other equipment supplier. He has been on an oxygen concentrator for over 10 years 24/7. A friend gave us an Inogen but since we did not buy it they will not service it, so his lung doctor gave him a script for a new portable oxygen concentrator. He spoke with Preferred, they told him he was approved for the machine and he would have it in about 2 week. He called back because he had not gotten it and they are now telling him that he has to be on oxygen bottles for 45 days and their supply of portable units is low and it could be a year before he gets one. I WOULD NOT RECOMMEND USING THIS COMPANY. Not only do they lie to their customers we have had 3 orders of supplies go to the wrong address because they cannot put the correct lot number on the delivery ticket and when we called to make them aware they acted like it was our fault read more

i've been a customer getting regular supplies for my Bipap for 2 year. they have been sending the wrong headgear for months. corrected this 3 mo ago and my shipment has the wrong size. ugh. i have called them 3 times and been on hold for 1hour 6 min, 1 hour 14 min and 38 mins on hold. there is no website, no email. so frustrated! read more

The worst company i have dealt with and the driver was a liar. Didnt deliver the oxygen for 3 days and delivered the wrong size tanks and to the wrong house on top of being 4 hours behind they gave a time frame 8 to 1 and showed up at 4. read more

here's what an excellent respiratory company will do---never would preferred homecare ever do the following!!!!!our pulmonologist gave the rt a range for certain settings. that was fine for a couple years, then it wasn't enough. the rt did some research, called philips for advice, and suggested an alternate setting. the doc gave the okay via phone and my pals tried it out. success! a good rt and pulmonologist are necessary with als. again--preferred homecare would never give this level of customer service!!! read more

Preferred has a great teaching Respiratory Therpist to explain everything you need to do in exquisite detail. They also stock great equipment and supplies and are expert at negotiating with insurance companies for.you. read more

I ordered supplies last week and haven't received anything. I had also ordered supplies months back, never received them either; however, back then I'd stopped in to this branch to have my bi/pap tested and at that time was asked if I'd like supplies, so I don't know if that is why I never received any the first go round. EVERY SINGLE TIME I've had to deal with this office, I've walked away with a horrible taste in my mouth. EVERY SINGLE PERSON I've encountered in this office, whether it be in person or over the phone, clearly either hate me or hate their job. I'm pretty sure it's the latter. I'm easy going and I cannot tell you just how horrible and rude the people are in this office. Any time I've dealt with the 800 number, it's been a very different experience. It's very unfortunate because I'd like to have the option of working with a branch and being able to stop in, but it's just not worth the frustration and heart ache. I'm considering asking my doctor if my prescription can be transferred to Apria. read more

The staff dealing with the CPAP are great, however, the front office staff simply did not tell me what I was signing and said they would talk with billing about reversing charges as I took it back 2 days after the new billing started. They had me sign a blank space on a cell phone looking device. They said it was for returning the CPAP. When I read the slip it says I turned the machine in against medical advice. Totally not true. It also absolved them of any liability, talk about covering you know what. Then I called about billing reversing the charges and that doesn't happen either. Guess they make their money no matter. Would NEVER use these people again. read more