Ferguson Plumbing and Heating has become my go-to whenever something goes sideways at home. From…read morethe first conversation to the moment the work was wrapped up, everything felt smooth, professional, and genuinely reliable. What impressed me most was the way they handled the whole process. They didn't just show up and start working -- they took the time to listen to what was going on, asked smart questions, and explained the real options. That level of clarity made it easy to decide what needed to be done without feeling overwhelmed or upsold. The technician arrived right on time and came prepared, which already set a positive tone. The repair itself was done efficiently, but not rushed. You could tell they weren't just patching the problem -- they were addressing it in a way that feels built to last. Every step was explained clearly, so I always knew exactly what was happening and why. What really stood out was how respectful and clean they were while working. They treated my home with care, cleaned up afterward, and checked to make sure I was satisfied before leaving. It's those little touches -- follow-up questions, checking on details, making sure everything was working perfectly -- that made the whole experience feel thoughtful rather than transactional. If you're looking for plumbing and heating service that's dependable, knowledgeable, and genuinely focused on doing the right thing, Ferguson Plumbing and Heating delivers. I'll definitely call them again when needed -- it's five-star service done with skill and integrity.

Maybe it was just an off day. We had a non-stop tub faucet leak. My husband had done most of the…read morerepair but needed the last step done. Took Joe 20 mins from the moment he walked through the door to check what my husband had done and complete the final step. Chatted with us for another 15 mins or so, then apologized but said he had to charge us for the hour. (If you are apologizing, perhaps you too feel you are charging too much for a 20 min job.) Two months later the faucet started leaking again. I didn't call Joe to let him know. I didn't want more of the same. My husband did a more extensive replacement that has held up well.

Prompt friendly workers. Explained plan clearly, cleaned up after themselves and performed work…read morequickly.

This review is from quote to finished and completed work on mini-split heat pump (HVAC). Overall…read morewas great and would recommend! Quoting process was very thorough, and we went over almost all options possible. Pricing was not the cheapest but also not the most expensive based on a few quotes that we got. So from my experience you get great value for the service. Scheduling is mostly where my experience was missing that 5th star. Change in scheduling happened about 3 times and so you'll have to be a little flexible because during material and labor shortages due to covid, I'm assuming this where the challenges are. Installation was mostly all clean and went smoothly without any unforeseen issues. This was in about 4 parts: inside unit and compressor one day, outside and inside and basement lines one day, electrician assessment quick look one day, then actual electrician and final turning switch on. There was a very minor issue that we ran into a couple of weeks later but they were able to resolve it within 24 hours at no extra cost. (Covered under warranty)

I needed a faucet installed. Chris did the job perfectly. On time and very pleasant. I would…read morerecommend Maxwell Mechanical

Came out on short notice to help me identify a leak in my basement! Great communication and easy to…read morework with. Will recommend to friends and family

Cashman Plumbing and Heating was prompt in coming to help diagnose both a small leak in one of my…read moreforced hot water baseboards, as well as an intermittent hot water issue. They were very professional and offered solutions with a personal approach. Highly recommended and will use them again!

Cashman Plumbing is very Responsive , friendly, affordable,accommodating, and professional. I had…read moreto reschedule and they got me right back in on the calendar so i didnt have to wait for my service. Did a great job, reliable, and pricing was good for a job well done. Highly recommend

worthless came out twice charged me over $750 to fix my furnace which was never fixed . they…read morecouldn't even figure it out. called a pro it was a $120 job . they wouldn't even come back for another three weeks.

Overpriced diagnostic work. Two guys came out who spent 75% of their time sitting in the van…read more Couldn't come up with a reasonable explanation or quote) even a simple quote for repair work. Would not use again.

Real nice people. They're ALWAYS out here promptly and professionally for my emergencies. Highly…read morerecommended.

My experience goes a few years back. The dad (not Gary) was a gem and very honest. Gary, forget…read moreit. Now I see my neighbor is trying to put a pool in at her house and when I saw who she hired I sighed. She has been waiting MONTHS

They came out the next day and repair the issue in one visit. Jordan was awesome…read more Bob

I paid a tech to clean my furnace in October. It is February and the furnace keeps going into hard…read morelock out. I called a different company who found the furnace was not properly cleaned at all. I don't trust these people anymore.

I had to replace my old moen set up in a rental condo. Jim…read moreand his son came and did a fine job with the replacement. No need to go thru a wall. They put a face plate (which I went to Lowell to pick up because he didn't have one) on the mixing valve and replaced the shower head and faucet since it was in the kit with the mixing valve. Many of these old original moen valves were required to be replaced in this condo complex due to hot/cold water issues affecting nearby units. I couldn't believe the price he charged me....$1247.00! He pulled a permit for the work and, according to the plumbing inspector, no one else in the complex did. Jim also charged me for his time getting the permit. I have spoken with 2 other plumbers since he did this job and BOTH thought the price was outrageous. Both of them estimated pricing should have been $700-$800 MAX. I got a reference from my local COA that he was very good and very reasonable. NOT SO. No complaints about the work but I would never call him again. I feel that I was taken to the cleaners, big Time! I will call one of the other two plumbers we have previously used at our home for future needs. I am not a happy camper AT ALL!

Besides being an excellent plumber, Isaac Cryan is an outstanding person. He is trustworthy and…read morewith an attention to detail bar none. We have hired him for multiple jobs in our home from replacing toilets and a water heater to installing a new bathroom vanity. Although ours may be considered small jobs, I can only image that the same integrity would be brought to larger projects as well. These are five stars well deserved. If every contractor would work with the same respect for their customers this would be a better world! Highly recommend this company.

Hello, On Monday,…read moreApril 13th, I had a return maintenance visit from Brandt, a service technician from Papalia Home Services. This was my second visit from them. Just as in the first service call last Fall, as a home owner I could not say enough about Papalia. The service technician, Brandt, is such a friendly, knowledgeable guy. He explains everything he is going to do prior to doing so. He will also check upon request any problems with any of the areas that I may have or needed fixed. This company is such a find for someone such as myself, a single homeowner who needs any assistance with home services. Thank you to Brandt and Papalia. Nancy Starbird Southborough, Ma

Papalia pulled a no show on me today for an HVAC service. No phone call, no e-mail, nothing. Just a…read moreno show. Then, when I called them, I got a lousy AI customer service rep. Next day, they did show up and got the job done. The tech Lily was very knowledgeable and helpful and got my AC system up and running again. I dinged them one star solely for the no-show the day before. Lily gets 5 stars.