They came out the next day and repair the issue in one visit. Jordan was awesome. Bob read more

I paid a tech to clean my furnace in October. It is February and the furnace keeps going into hard lock out. I called a different company who found the furnace was not properly cleaned at all. I don't trust these people anymore. read more

Wilson Brothers Heating, Air Conditioning & Electrical - burning way too hot for "clean" furnace - Heating & Air Conditioning/HVAC Near Me - Pepperell, Massachusetts

After seeing their very favorable customer ratings I had high hopes for Wilson Bros. Unfortunately, I have to agree with the other poor reviews. The technicians that came over were friendly and professional - we just can't seem to get any decent customer service. We were told we needed a part for our water heater and were told it would take a couple of days. It was more like a week (with no hot water) and we heard nothing. I had to call a few times to finally get someone to answer why the long wait. A week later we finally got the water heater fixed. Next we needed an estimate for a new furnace, tank and updated water heater. You'd think they'd jump on that opportunity. No such luck. Again, the technician who came over was communicative and professional, and told us to expect an estimate in a day or two. Well - it is now going into the 2nd week. Again, I had to make multiple calls - only to hear we should get something by the end of the week...never happened. If they're this uncaring with a new potential customer how could we trust them with future work? It's so sad when a company with such historically high ratings suddenly goes downhill. read more

Saved me $13,800! I called Wilson Brothers after another HVAC company serviced my furnace - leaving the house smelling like heating oil! After a few days of choking on the smell of unburned oil, we called the first company back and their technician told us the "manifold" was cracked, and we needed a new furnace that they could install for almost $14,000! They also told us "the law" forced them to shut down our furnace (for fear of CO poisoning) over a cold weekend. I called Wilson Bros. at 8 AM on the following Monday, and they showed up in just a few hours where they promptly diagnosed and fixed the problem (restricted airflow) in 5 minutes! The Wilson technician was professional, well prepared and honest. They have a customer for life! read more

Hired Wilson Brothers to install a new furnace and a new hot water heater. Their installation team was excellent and did great work. 5 stars for the installation. 1 star for post installation support on the hot water heater. The hot water heater did not make it past warranty. They replaced it with a much lower quality tank, which was disappointing to begin with. However, the new basic tank has weeping and corrosion at all the soldering points in less than 2 years. I called the office again and they said they would replace it, called to say they had the tank ready and that the install needed to be scheduled, then they went dark. After contacting them multiple times via email and phone call, a service manager basically told me they aren't going to do anything. This family-owned business has been bought out by a larger concern and it appears they no longer back their work. Now I need a new hot water system after 3 years. I've recommended lots of people in central MA and southern NH to Wilson Brother's. I can't do that in good faith anymore. read more

My wife and I bought our house knowing that the old boiler would need to be replaced sometime soon. We thought we could make it through two winters, but we were naive, and it ended up dying in the middle of winter #2. Luckily it was able to limp along for a month or two until we could schedule an install date. We called Wilson Brothers, and they were very responsive and quick to help. They were able to come out to our house to quote us, and to set a time for installation, which was much sooner than other companies. They updated us every step of the way and were flexible with us when it came to the payment due dates (waiting for credit card statement periods). Wilson Brothers were not the cheapest, nor the most expensive, they were solidly below the average quoted price that we received. During the installation, the technicians were punctual, professional, and very helpful. I asked a lot of questions, and they were happy to explain things to me. The only issue we had was that the two installers could not remove the old boiler. It was far too heavy. I called the office and they were happy to take some off the bill to make up for this. I ended up having somebody come in to take it for scrap cast iron, and it took 5 guys to haul it up the basement steps. Overall it was a pleasant, painless experience, and I hope we can continue to do business with them in the future for our service, and oil needs. read more

Wilson Brothers Heating, Air Conditioning & Electrical - Our old 67 year old boiler finally died - Heating & Air Conditioning/HVAC Near Me - Pepperell, Massachusetts

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I used WBH&AC to do a system check and service a hot water boiler. They replaced a few key parts and then gave the system a clean bill of health. When I started using the system during the winter, it started leaking which it hadn't done before. WB sent 3 different techs over the next few months, none of which could figure out the cause of the leak. A 4th tech came out a few months later and when he opened the cover he discovered a massive corrosion issue and said that the whole system needed to be replaced ASAP to the tune of some $12,000. There's 2 possible scenarios that come to mind with this. Either WB didn't notice (or mention) the massive issue during their initial tuneup and charged me over $1000 for parts on a system that was about to fail imminently. Or WB negligence caused the leak and eventual corrosion costing me an entire new boil out of pocket. Neither of those scenarios give me confidence in the skill or credibility of this company. read more

Our HOA had our houses power washed. During the washing, the intake pipe to my tankless water heater took a dousing and the equipment shut down. Wilson sent Jordan to my rescue and he spent quite some time ferreting out the problem, drying the mechanism, taking pictures and advising me to send the bill to the HOA so that they could forward it to the power washing company. It was late in the day and I so appreciated the service that retrieved my hot water capability. Wilson has always been responsive and the technicians have always been capable, friendly and courteous. I'm very pleased. Arla Godfrey, Quail Ridge read more

Wilson Bros. is as good as it gets; friendly, professional, thorough. They really know their business and have a very comforting down to earth approach towards their customers. We started getting our heating oil from them last winter and saved a bunch of money each month with their budget plan compared to the one we were previously using. Service staff are always very respectful of your living space and always wear masks and gloves. This summer we are replacing our A/C unit and adding some mini-splits. Paul and Michele are helping through every aspect of the design, rebates and state program process. Couldn't be happier with their service. Nice people...means alot these days. A+ for service excellence read more

(Sep 2021) Wilson Bros installed a pair of Mitsubishi heat pumps in the downstairs living space of our home. The installation went very well, except for the electrical work. As it turned out, Wilson Bros erroneously installed the Mitsubishi Kumo Cloud, which coordinates the heat pumps with the household oil furnace, so that it would regulate heat flow to the upstairs heating zones, i.e., the bedroom area of the house. The purpose of the Kumo Cloud system is to override the oil furnace when the heat pumps can provide heat with greater energy efficiency. Obviously, installing the system so that it would turn off heat in bedrooms that cannot benefit from the heat produced by the heat pumps was categorically a faulty installation on the part of Wilson Bros. In late October, our bedrooms remained unheated despite the oil furnace's ability to provide heat to the downstairs zones, including those that benefit from the heat provided by the heat pumps. We called for emergency service from the outfit that services the oil furnace because we believed the bedroom zones had no relationship with the heat pumps. We incurred a $150 service fee to learn that our frigid night was the product of Wilson Bros' faulty installation. Wilson Bros' response to our complaint and request for compensation was essentially ignored. Phone calls went unreturned. Our calls were passed from one service contact to another. The matter, we were told, needed to be discussed at the "board meeting". We paid $15,000 for the installation of 2 heat pumps with Wilson Bros. The oversight of wiring the Kumo Cloud system to the wrong heating zone was trivial. Wilson Bros failure to make good on their workmanship was not. read more

We have had good experiences with Wilson Bros. We replaced our heat and water heater adding central A/C about 20 years ago. A couple years later we had a service done by the local oil company and noticed a smell and visible smoke from our chimney. Wilson came out and corrected the issue. Then last summer on the hottest week of the year with visitors in town for our daughter's wedding out A/C quit. We called Wilson and they came out the same day and resolved the issue. I have heard so many stories of people waiting a week for a service call when dealing with other companies. In our experience that is not the case with Wilson Bros. read more

We just had Wilson Brothers install a heat pump and AC splits in our house. They were very professional and their fellow Norm that came for the estimate new exactly what would work best in the home. The other company was confusing, expensive and gave us 3 different options... We could not be happier with their Wilson's work and it was all done in 2 days as promised. We thought the installers were all friendly and seem very competent as well. Happy Customers! read more

They have helped fix issues we have had from a different company who did our installs. Josh has been particularly helpful and spent extra time with us last year trying to figure out a tricky unusual issue. We are so glad we switched companies for all our heating / cooling services. read more

I had "my" oil company (who I will not name) come out to service the furnace a couple months back and they told me that my oil tank was compromised, that I would need a new one in the not so distant future. So I asked for a quote from them to replace it. Plus I got 2 other estimates to do the replacement, as anyone doing this kind of job should do. "My" oil company that has been filling and servicing my home for years was over $1000 higher than Wilson Bros. I had a conversation with Tom Wilson, he sent his installation manager out that day. We agreed on a price - That was Tuesday, Today is Thursday, Old Tank gone and the new tank installed - They were here about 4-1/2 hours and bam.. All done! Excellent work gentlemen, thank you for your speedy and efficient service. If you don't look around you'll never find out what is better that you may be missing by doing the same old, same old. Wilson Bros won themselves a customer! read more

Wilson Brothers is really an anomaly these days, a company that cares and will continue working on a problem until it's fixed properly. They are reasonably priced and never try to upsell anything. All the technicians that have ever come to our house are very polite and knowledgeable. We have a problematic boiler and where other companies have tried to sell us a new one, Wilson Brothers always fixes it and gets us going. We will never call any other company again for any heating or HVAC issues. read more

Incredible disregard for their customers or quality of work. They installed a Viesmann boiler system. Asked to come out and look at a very slow dripping issue - they have come back four times over the last month each time saying its a different part needed to be replaced and a different technician saying the prior technician didn't understand the problem. Last visit the technician left and we now have a leak of about 2 gallons a day - service manager shows no urgency or recognition of the problem and said it would take over a week to fix. DO NOT LET THEM IN YOUR HOUSE. read more

Wilson Brothers Heating, Air Conditioning & Electrical - They caused a leak over two gallons a day - Heating & Air Conditioning/HVAC Near Me - Pepperell, Massachusetts

Wilson Brothers has been consistently excellent and timely in responding and servicing our heating and air conditioning systems. Their preferred customer contract is the best way to insure consistent annual service for a reasonable fee. Wilson Bros' service technicians have been skilled and informative. We feel secure and protected with them. A great firm! Eric T. read more

Nice people. Skilled. Good response time. Community spirit.

Wilson Bros. came down the other day for our annual service for our furnace and air conditioner. They showed up exactly when they said they would and got right to work. The service rep. was a young man that was polite, professional and knowledgeable. I was amazed at what a good job he did and he even took great care to clean up when he was done. No question about it -- you are in good hands with Wilson Bros. read more

Had a 5 year old Goodman (GMSS96) furnace end up with a cracked Heat exchanger. The replacement exchanger would have taken 3 weeks to obtain (only available though Goodman). Decided to have Wilson Bros change out the entire furnace where we had a few issues in the past. No pressure from Wilson to go with a new furnace whatsoever. They thought it was a shame to replace a 5 year old repairable unit however we went with an American Standard (S9X1) which they sell. Basically an exact replacement (form, fit, function). It was an easy swap and roughly took a whole 2.5 hours to replace and was up and running. Great experience from initial tech analysis, sales, replacement estimator, installation estimator and final install team. Would highly recommend. read more

We have used Wilson Brothers HVAC for our home and our rental house in Groton and they have always been professional & timely - They added splits and revised the heat on our rental house a few years ago and did a great job. Be sure to call 978 623- 4977 - the number on their website and not the number on YELP or FB which seems to go to voicemail -and if you call for an emergency between 8-9:00 AM they may not get the message. Other than that small issue --they have been great with our systems over many years. read more

Just called for some help with our central AC system which seems to be crapping out on us in this heatwave. Was told that since we are not existing customers (which certainly I would have become if they had actually come out to do the repair) they can't guarantee that we'll be seen before two weeks. Thanks for nothing. This is a surefire way to guarantee that I'll never be your existing customer. read more

I have used Wilson Bros for over 31 years and have never, ever had a negative experience. The family owned and run company has the highest level of customer service. Each and every family member and employee is friendly and knowledgeable. Michelle, Amy, Lynn, Norm, Joe, Josh and all the rest have my complete confidence. They are true to their word and a pleasure to deal. They deliver my oil and service my HVAC equipment professionally and are reasonably priced. read more

This company was an absolute Pleasure to deal with from the initial call. Spoke to Michelle, Lynn, and Cheryl throughout the whole process. Those girls were so amazing, made everything fall into place. Always someone to talk to, and made me feel like we were number 1. We had Norman come out to price job, what a great guy and super friendly, and answered all my questions. He was prompt with arrival. Next was Eric , to measure for the job ,and he was spot on with everything and placement and prompt on his arrival . Then we finally had installation for 3 days feb 19,20, 21st 2019. Those guys were prompt every day when they promised. They were friendly , each guy introduced himself and shook my hand , they all loved my two shar pei dogs. The best part of this job was you all respected my home, it was cleaned after the job, and your attention to detail was the best. I can't thank you enough Cliff, Zack, Owen and Al. You made us believe in a business that proves they are the best in customer satisfaction. You were recommended by a neighbor, and after 5 different quotes from different companies, your prices, and professionalism was what we admired in your business. You also knew all the information on the Mass Save programs. That was key. So in closing, thank you so much for doing a beautiful job installing our gas furnace and giving us heat we so needed. Your truly the best around. We will recommend you to our friends and family and use your business for any maintenance or issues in the future. read more

Wilson Brothers Heating, Air Conditioning & Electrical - Heating & Air Conditioning/HVAC Near Me - Pepperell, Massachusetts

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ONE YEAR WARRANTY ON LABOR !!! Read the fine print on the BS company. Had a several thousand dollar system installed and it started blowing cold air a little after 1 year of install. This BS company told me "aww too bad" its past your free warranty. They wanted to charge me a dispatch fee, hourly fee and gleefully stated that my parts would be covered. Turns out the MORONS that installed the system did not properly connect the freon lines. It slowly leaked out and that is why the system was blowing cold air. S T A Y A W A Y F R O M T H E M !!! There are several local companies with 3 year labor warranties. Shop around. read more

Contracted to install a new furnace . From start to finish complete pros . Great price and a outstanding job !! I would highly recommend this company read more

We are fairly new customers of Wilson Bros. So far. .so good. The service people out to our house for plumbing and heating issues have been very polite and professional! It is nice to have one company to call for all services! read more

I have done business with Wilson Brother's for over 20 years as a residential customer. They do great work, arrive when they said they would, are clean, professional and friendly. Great service. read more

Good people, good service. Recently, a service appointment was scheduled incorrectly. They quickly sent another tech to complete the service in the time promised. Their service plan has kept our prices predictable, and when we've needed last minute service they are always fast. I love that they are local, but most of all that they are responsive and honest, unfortunately that's not universal in their line of work. Highly recommend for oil and HVAC service. read more

We came home to our boiler not igniting. They responded quickly that evening, and came out promptly the next morning (we had decided not to have them come at night... after all, it was Red Sox game 2!). Pleasant to deal with all the time, whether tech, office staff, sales folks, or installation crew. Highly recommend! read more

Needed some work done in May - submitted a request - no response after a week - followed up and was responded to with "We have been extremely busy with people without air conditioning with this 90+ weather. They will be in touch with you soon regarding yoru request. ". Needless to say - they never followed up which was disappointing as a prior good customer. Found a new go-to team in Littleton. read more

I had Joe Patterson as my tech and he was one of the most professional technicians I have ever dealt with. He was clear, descriptive and informative. He continued to ask qualified questions and took strong care for our home. He walked through what we asked him, made copious notes and walked through everything right before he left to ensure we were happy. Outstanding, great job Joe, you made this company shine. read more

We have had Wilson Brothers service our central AC system for many years. They are very knowledgeable about central AC systems. Their service people are very professional, courteous, and friendly and take the time to answer any questions I might have. Their prices are very reasonable. I highly recommend Wilson Brothers! read more

I am so happy that I found such a reliable, honest, company, to service my rental property.

My neighbor referred me to Wilson Bros after a harrowing experience with my heat exchanger. I've been a customer ever since. Very responsive and reassuring, and the maintenance contract gives me real peace of mind, especially since my system is older and when it does decide to give me a little trouble, it's always on a weekend or evening - knowing they are there is comforting, especially in the deep of winter. Their technicians are delightful, kind and polite. read more

On one of the first cold days of the season our boiler went out. We called after hours and the on call tech, Phil, called almost immediately. He walked us through what was likely wrong and said that we would get a call the following morning. We got a call right away and the tech, Joe, was here right on time. Diagnosed and fixed in 1/2 hour and cost was very minimal. Great service all around! read more

Called them this past winter for a quote for new gas furnace as an alternate to Masi. Loved their overall company personality, friendly service and love our new furnace and humidifer. They applied a "lagniappe" by redoing our dryer vent, so nice. They probably deserve 6 stars but the very next day our newer Whirlpool washing machine filled up w water when not in use and still doing it. We shut the intake off but strange. Using Wilson Bros again for water heater read more

Called on a Friday morning several times for an emergency. They responded later afternoon that Friday, and had a tech out to us that following Wednesday. (best they could do) We were quoted a price for parts, to which an owner stated the tech had no idea on pricing, and their quote was hiked $450 more! Long story short, just found out they lied. The part Needed was NOT the motor, (which they were charging us $1200 for... it was a computer board that needed replacing. AWFUL! always get a second opinion! They also had a dispatch fee included for $89! read more

I had my central A/C go out yesterday and left a message last night. They called today and went over a few things on the phone to be sure it wasn't something like a breaker etc. Got me on their schedule today and it is fixed, yay! I scheduled an annual maintenance for next week since we have not been having it serviced. read more

Great service. Fair prices. A great family business. I've been with them for 20 years. On call services great especially in the winter time.