Ferguson Plumbing and Heating has become my go-to whenever something goes sideways at home. From the first conversation to the moment the work was wrapped up, everything felt smooth, professional, and genuinely reliable. What impressed me most was the way they handled the whole process. They didn't just show up and start working -- they took the time to listen to what was going on, asked smart questions, and explained the real options. That level of clarity made it easy to decide what needed to be done without feeling overwhelmed or upsold. The technician arrived right on time and came prepared, which already set a positive tone. The repair itself was done efficiently, but not rushed. You could tell they weren't just patching the problem -- they were addressing it in a way that feels built to last. Every step was explained clearly, so I always knew exactly what was happening and why. What really stood out was how respectful and clean they were while working. They treated my home with care, cleaned up afterward, and checked to make sure I was satisfied before leaving. It's those little touches -- follow-up questions, checking on details, making sure everything was working perfectly -- that made the whole experience feel thoughtful rather than transactional. If you're looking for plumbing and heating service that's dependable, knowledgeable, and genuinely focused on doing the right thing, Ferguson Plumbing and Heating delivers. I'll definitely call them again when needed -- it's five-star service done with skill and integrity. read more

Maybe it was just an off day. We had a non-stop tub faucet leak. My husband had done most of the repair but needed the last step done. Took Joe 20 mins from the moment he walked through the door to check what my husband had done and complete the final step. Chatted with us for another 15 mins or so, then apologized but said he had to charge us for the hour. (If you are apologizing, perhaps you too feel you are charging too much for a 20 min job.) Two months later the faucet started leaking again. I didn't call Joe to let him know. I didn't want more of the same. My husband did a more extensive replacement that has held up well. read more

Joe was everything you could ask for in a contractor. He was super communicative and talked to me on the phone a bunch of times to plan out the job and confirm what I wanted. I had a somewhat uncommon request, which was to install a used boiler to replace my super old one. Normally that's a bad idea, and he talked me through the risks. He managed to get it done right in a single day and it's working great. This is also a guy who wants to do things right the first time. Since I was operating on a budget, he was a little limited in how perfect he could make it compared to his ideal, but it looks great. He simplified the plumbing, making it way easier to understand what's going on with the boiler My old setup had pipes crossing all over the place and was so confusing. He made some nice looking manifolds that make things so much easier to diagnose. He was transparent on costs, stuck to the budget, and fixed a separate issue while he was here. Overall, this dude is awesome, has real standards for quality of work, was responsive, was transparent, and was fairly priced. He'll be my go-to from now on. read more

Ferguson Plumbing and Heating - Awesome job getting the "new to me" boiler installed and cleaning up the piping significantly. - Plumbing Near Me

Kein just left our house and must say, he is so well mannered and an overall nice guy. He helped us understand what he was doing to basically "tune" up our air conditioning unit. He also called and let the main office that we were needing to get a new slab for our air conditioner. I am glad that he was able to help me with that because I didnt know where to start as far as getting a new slab for my air conditioner. Tim Ferguson always has some of the nicest workers!! read more

When I discovered a crack in my bathtub floor, I contacted Joe to discuss options. He stopped by the house the next day and recommended replacing the tub, which I was happy to do for a variety of reasons. But we didn't stop there. My cracked tub was a gift from the home improvement gods, and I wasn't about to let it go to waste. We ended up remodeling the whole bathroom; and Joe did a fantastic job replacing bathtub, shower/sink fixtures, and toilet. He fit us into the schedule very quickly, and also offered good advice and a fair price. I will absolutely be contacting Ferguson Plumbing in the future. read more

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So Impressed by the service - actually got a call back! This was my first time using Ferguson plumbing and heating and it won't be my last. I had an issue with the main valve for my sprinkler system and was referred to Joe by my lawn care company. Joe immediately returned my call and we set up the appointment for them to come and replace the valve. All went as planned and even though I don't live near Joe's office, Chris was at my house on the agreed upon day by 8:45 am to replace the valve and pipes associated with the valve. The work was done beautifully. I did have a question about the bill after Chris left and I texted Joe and he immediately responded and we worked out the situation to my great appreciation and satisfaction. Finding good people seems to be an art in itself, and I am very happy that I found Joe Ferguson. Will not hesitate to call them again for any other plumbing related needs. read more

I am new to Pepperell. It's always dicey finding people when you live in a new area. Ferguson was Great! I called in the afternoon. I got a return text that evening stating they knew it was after hours but wanted to let me know they got the message and would call tomorrow. That was great service. I don't think that's ever happened before. They were very knowledgeable, friendly, professional and quick. Really pleased. Would recommend to everyone. read more

We have a commercial property in Littleton Massachusetts. We recently let our first plumbers go as they were doing lousy work. The first job we had Ferguson Plumbing do for us was review our property and figure out our weakest points then create a list of everything we need to review and or fix. Not only did they create a complete comprehensive list of our property they were able to handle every issue in a timely manner. They were on time and courteous to tenants and finished way ahead of schedule. Also completing the list below the original budget. I met with the owner Joe Ferguson, Who brought years of experience and expertise straight to our door. I knew right off the bat that he knew exactly what he was talking about and that he was a no BS type of person. We recommend this Company to everybody. Bottom line, if you're looking for an exceptional Plumber who knows what they are talking about, won't cut corners, and have a very competitive price then look no further!! read more

Installed an outside access point for sprinkler system and fixed a leaking 25 year old Kohler toilet. The Kohler required hard to get replacements parts but Joe fixed the toilet the same day as the parts arrived. Quick and reliable service at a reasonable price. Much better than the "big name" plumbers I had been using. Tom M read more

I consulted Yelp looking for a good local plumber, which lead me to Ferguson. MrFerguson showed up promptly and took a look at my leaking toilet, correctly judging my amateur attempts at fixes. In and out in 45 minutes, charging me the absolute minimum. Highly recommended. read more

My daughter had one of the Ferguson plumbers install a water heater, fix a leaking shower valve & install a new sink faucet in her condo... since she has a newborn I went over to help...3 days after calling the work was done and took about 2 hours. The place was left clean and the prices were more than fair. We are happy customers and will be calling them again! read more

We met owner Joe Ferguson when he was a subcontractor on a bathroom remodeling job we had done in 2015. We were impressed with his attention to detail and the caliber of his work. He returned in 2016 when we remodeled a second bathroom, and again his work was excellent. This month, Joe replaced our gas boiler. He spent 8 hours working on the installation, replacing a faulty thermostat on our hot water tank in the process. Total bill was $7300, including $5000 for the new boiler itself and another $1000 in parts. That was a whopping $4500 less than another plumber charged us in 2010 to install a Buderus boiler (the costly piece of junk that Joe replaced). We have found Joe to be prompt, responsive, and professional. He is a pleasure to work with. He makes great recommendations and gives good advice. He never tries to sell you anything you don't need. read more

Used Joe and his team for the first time today to install a new Dishwasher. His price beat out everyone else in the area by $25 and he was able to come the same day (within a few hours). Very impressed with his down-to-earth personality and willingness to get to know his customers and build long-term relationships. They removed the old and installed the new Dishwasher within 1 hour and were very good about cleaning up everything afterwards. Couldn't have asked for better customer service! Thanks Joe, you are in our Contacts List. read more

I first met Belinda Alvarez at the North Miami store. She has since moved to the Coral Gables store. I was very undecided and Belinda helped me in making some great decisions. We had a few problems along the way(normal for any renovations) but the staff at Ferguson was always eager to help solve everything that came up. My condo turned out just how I imagined. I will definitely be using Belinda again(if she will have me) in the renovation of my new house! She is really the best! Thanks Belinda and all of the Ferguson staff! Linda Hernandez read more

My furnace died on a late Friday afternoon on the coldest day of the year, and Joe went out of the way to get it back up and running so we had a warm house for the weekend. Joe was extremely thorough and did high quality work, and checked in over the weekend to make sure all was still working. Great service, quality work, and a great guy. Highly recommend Joe if you need work done. read more

Joe is great. Called on a Friday night not expecting a call back anytime soon and not only got a call, but work completed before noon on Saturday. Fair price, amazing service and quality! read more

Was having problems with smell in dishwasher, washer, and in showers. Had 2 other plumbers in with no results. Ferguson came in when my hot water heater died and suggested keeping the water very hot, but installing a thermal bridge with a thermostat to lower the temperature of the water at the tap. Also checked our water pressure and found it extremely low and corrected it. We were using bleach and cleaning tablets weekly, but since Joe was here about three months ago, we haven't had a problem and out 50 gallon heater gives us the equivalent of an 80 gallon heater. Anybody want to buy some cleaning tablets? read more

I left a text message at 2:00am and I got a response at 7:00am. They said they could come over at 2:00 pm and arrived at 1:46. Solved a septic issue and returned the next day to replace outside faucets. Very professional. read more

I contracted Ferguson plumbing for a large project which spanned one year in duration. This project included installation of new water pipes throughout our home, installation of five full baths, one half bath, two kitchens, two propane ranges, propane hook up to three furnaces, and one propane fired water heater. Through this project I gained a good perspective on Joe Ferguson as a plumber, Joe Ferguson as an employer (through viewing interactions with his employees), and Joe Ferguson as a person. Joe is a second generation plumber who has been exposed to the industry longer than most of us have been using the internet. During the design phase of our project we tossed Joe a few creative curve balls which other plumbers we interviewed would not commit to. Joe embraced them as if the requests were no big deal. A good example of this is our bicycle sink. Bike sinks are a-typical, and the three other plumbers we interviewed appeared intimidated. Joe on the other hand loved the idea and was eager to work it to a reality. I found his confidence in ability to be reassuring, and was happy when he delivered high quality work on each aspect of our project. If you want to hire a plumber who really knows they are doing, Joe Ferguson is your guy. Another way I got to know Joe throughout our project was through his interactions with his employees. He's respectful, mentoring, and pleasant. His staff is well qualified and each embody Joe's pleasant demeanor. Finally, my review would not be complete unless I reviewed Joe as a person. And I do this because far too often we as home owners may feel a level of intimidation when dealing with contractors. A year ago I was faced with the challenge of hiring contractors to complete plumbing, electrical, framing, siding, and roofing. I've been to multiple sites, and read multiple reviews. What I learned through that experience is there's an awful lot of bad contractors out there. Some don't show up, some are endlessly hard to get a hold of, and some are dishonest. Joe is one of the good guys. He shows up when he says he will, he always follows up same day on messages left, and he's honest to the core. He not only cares about the work he does, he takes pride in it. I recommend Ferguson to my friends and family for projects of all sizes, and for emergencies and non emergencies. He will not let you down. read more

We're in the middle renovations and noticed a leak in the basement coming from one of the pipes for the heat, we didn't know what caused it and our contractor wouldn't help us. So we found Ferguson Plumbing on Yelp. Joe came over to check out the leak and where it was coming from. Turns out our contractor hit a pipe when he nailed in our baseboard trim. Joe found the leak and fixed it within an hour and a half. Very professional, trustworthy knows his stuff. I now have him on speed dial for future catastrophic events! read more