We lucked out in choosing Home Instead to take care of our 90 year old mother. (she was 87 at the…read moretime). Their services are phenomenal, starting with the first call. Mom was in rehab and about to be released. She refused to let anyone in the family take care of her because she didn't want to be a "burden". Home Instead came to the rehab facility within hours of my call and it was smooth sailing after that. Their patient coordinator, office staff, care givers, and especially the owner, John Stuck have been so attentive we'd think we are their only client. John has been to see mom several times and each time it just brightens her day (he is quite personable). We have never had a problem with their services and whenever I call with a change, etc, their response time is lightening fast and handled as though we are family to them. They also have a pay scale to match the clients needs. We are currently on the companion care plan and when mom starts to decline, we can move up a notch to the personal care plan, etc. And mom likes the variety of care givers each day. She has the same 3-4 that rotate (24/7) and she never gets bored. Since mom never wants to leave her home, now she won't have to - because of Home Instead, she can stay home as long as she wants. She is living on her terms which has kept all of us sane. When the time comes that you ever need this type of care, save yourself a lot of time and call Home Instead first - you won't be disappointed.

Elder Voice Advocates just reported that a caregiver here took nearly $3000 from one of their…read moreclients. This happened to my parent under their care, too. Avoid this place!!!

I contacted this location to check out pricing and was quoted $30 per hour. They set up a meeting…read morewith my mother and I. At that time they went through and collected all the information about my mother and her needs. My mother suffers from dementia and I needed to find help. I was in a panic on how to help her stay living where she was. We talked about the needs for consistent people, care, hours and a routine assessment that's what's important for people suffering from dementia. She was supposed to bring me a contract and didn't. They said nothing additional about any charges. Since this was my first experience with this situation, I was relying on the details to be discussed by them. My daughter and I were both understanding the charge for her care would be $30 per hour. The first weekend they sent a very young girl to care for my mother. I met her there and she had no idea of the care plan they told me they provide to the care givers. I spent quite a bit of time going over everything. The girl smelled very strongly of smoke, which was not good for my mom. She was not the right person for my mother. She was calling me with questions about how to care for my mother. The next weekend they sent a different person again. I was called at least 8 times during her care to answer questions. They did send a contract by email to me which I couldn't read. The pages weren't full pages, and I didn't spend a ton of time trying to piece together an unreadable email. I did sign it though. From that signature, they stated I agreed to pay all these additional charges for my mothers care. 4 nine hour shifts were over $1300. When you have an informational meeting, charges need to be discussed. You should have a hard copy right in front of you to go over all the unexpected charges. At that time you would find out that the amount they quoted was just a starting figure, which they never stated. I would be very careful of this company. When you are caring for an elderly mother its a very stressful time. I was taking care of her for over 5 years be myself. Just make sure you ask the questions they do not tell you. Apparently, they do not find it necessary to provide you with any information unless you ask.

From the owner: Visiting Angels East Metro is proud to be a part of the nationwide network of Visiting Angels…read morefranchised home care agencies. Our Angels provide essential personal home care services including in-home care, dementia care, respite care, senior personal care, elderly care, and companion care services. With our assistance, seniors can continue to live independently in their own homes. Our philosophy is to provide the best possible one-on-one care while giving total respect to our caregiving staff. At Visiting Angels East Metro, we provide the very best support, so our elderly clients receive top quality care wherever the need exists. This is why Visiting Angels is East Metro's choice for homecare.

I am in my 7th year at BrightStar Care St. Croix Valley , and work as a Care Consultant/Sales. I…read morecontinue to work with a Team of high quality experience in the In-Home Care Field. I work as a Team that is caring, loving, efficient, goes over and above to provide services in the homes of people needing cares and help. We have an owner, that invests and cares about each of her employees in many ways. We have a clinical team of Nurses that are highly professional, well educated, never hesitate to go that extra mile to help our clients. They are a team of nurses that are passionate, loving, always there to serve and help in all possible ways, without asking why! They supervise our field Caregivers with humility, and educate them on all up to date skills. I highly recommend BrightStar Care St. Croix Valley for your in-home cares or a place work! We are hiring Caregivers and RN's with 1 year experience or more. Give us a call if you are interested! 651-234-0044

I love this place! I was afraid to work home care due to what I've heard about other home care…read morebusinesses. The ladies are all amazing and nice, very understanding of schedules and the fact we can create our own schedule is great. I need two full time jobs and this place allows me to work a full time position while working another full time job. The training was great and they seem to really care about their workers. I would choose BrightStar care any day and every day! They don't make it a big issue if you call in sick and check in on you to see how you're feeling. Its a very organized company and I feel as if Ill never have a complaint. They are a great resource for my resume as well. I LOVE BRIGHTSTAR CARE OF ST CROIX LAKE ELMO!

Great company to work with as they are locally owned and operated. All the staff are very friendly…read moreand they genuinely care about their patients. Call them if your loved one needs care in the home.

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Horrible home aids, not competent, not trust worthy, bizarre experience with each aid they sent.read more

I'm sorry to report that I went with a lot of hopes for service to this company. The staff is nice,…read morebut extremely unreliable. I have had cancellations with less than a 3 hour window on the same day, and multiple times. The homes are staff is not held accountable for their cancellations by the company and the client is left in the lurch. They mean well, but the service is subpar and unreliable. I wouldn't recommend this and hope more options for home care and service for seniors develop in the market

Touching Hearts at Home has been providing care for my Mom for about a year and a half and they are…read morewonderful. When the women who provide care for my Mom come into our home they are like family. My Mom always looks forward to the days when they will be here. I have complete confidence in the care they provide and wholeheartedly recommend them to anyone looking for care for a loved one.

I 100% recommend Artis as the best choice for your loved ones new home…read more They have been amazing every step of the way. In the beginning with admissions, we were blessed with help and assistance during this hard transition of moving my grandpa out of his home. Nursing has been amazing at communicating all of his needs and care plans. And my grandpa is treated with love and respect on an individual level. They cater to his wants and needs and including family during the entire process. Artis is truly an amazing community and I cannot imagine what I would do without them.

This facility is way understaffed and can't accommodate the people they have. We had to pull out…read moreof the facility within a week of arriving. On the surface the staff and the facility looks great. It is a whole different story when you move someone in. I would not recommend this facility to anyone.

My father was in the Transitional Care Unit for 4 days and it was so traumatic for him that the…read morefamily broke him out of there yesterday afternoon to care for him ourselves. We had to be there so he would get proper care and witnessed that it would take 15 to 20 min for them to help with bathroom. He was handled roughly during the night when he pushed the button so my 86 year old mom stayed there overnight. Do not send your loved one here. No stars awarded!!

Ugh, where to begin... My mother was in TCU here for three…read moreweeks. It was not the experience she would ever want to live again. The communication between staff members was horrendous. The left hand did not know what the right hand was doing! Most phone calls were left unreturned. Her call light often took 30 minutes to respond to. If you aren't up and ready for a shower at 6am without notice, you will remain unbathed for the next 10 days! TRUE STORY! Long story, short....Never Again would I entrust a family member to this organization!