I contacted this location to check out pricing and was quoted $30 per hour. They set up a meeting with my mother and I. At that time they went through and collected all the information about my mother and her needs. My mother suffers from dementia and I needed to find help. I was in a panic on how to help her stay living where she was. We talked about the needs for consistent people, care, hours and a routine assessment that's what's important for people suffering from dementia. She was supposed to bring me a contract and didn't. They said nothing additional about any charges. Since this was my first experience with this situation, I was relying on the details to be discussed by them. My daughter and I were both understanding the charge for her care would be $30 per hour. The first weekend they sent a very young girl to care for my mother. I met her there and she had no idea of the care plan they told me they provide to the care givers. I spent quite a bit of time going over everything. The girl smelled very strongly of smoke, which was not good for my mom. She was not the right person for my mother. She was calling me with questions about how to care for my mother. The next weekend they sent a different person again. I was called at least 8 times during her care to answer questions.
They did send a contract by email to me which I couldn't read. The pages weren't full pages, and I didn't spend a ton of time trying to piece together an unreadable email. I did sign it though. From that signature, they stated I agreed to pay all these additional charges for my mothers care. 4 nine hour shifts were over $1300.
When you have an informational meeting, charges need to be discussed. You should have a hard copy right in front of you to go over all the unexpected charges. At that time you would find out that the amount they quoted was just a starting figure, which they never stated. I would be very careful of this company. When you are caring for an elderly mother its a very stressful time. I was taking care of her for over 5 years be myself.
Just make sure you ask the questions they do not tell you. Apparently, they do not find it necessary to provide you with any information unless you ask. read more