Absolute trash! Find another location. I have rented from Avis all over the country and this is by…read morefar the absolute worst location I have ever seen. They had an entire room of people wait for 2 hours to pick up their cars to tell them they ran out. Mind you they didn't tell anyone beforehand, they let everyone wait knowing full well the situation. Trash customer service. Find another location. Not up to AVIS standards.

As other reviewers have said, the best part about this location is the staff! They really are very…read morecaring and sometimes they evolve into a floor show with all the activity and interaction. Just a couple of things to be aware of: walking in, it is not imediately obvious that everyone must SIGN IN on a tiny little pad on the opposite side of where the service area is. So, when you walk in, what's the first thing you look for? Well, the service desk of course, so you head that way and get in line like you would anywhere. And then, about 25 minutes later another customer walks in and I guess they somehow know to go sign in and now they're in front of you! Yes, there is a small, not-very-noticeable paper taped above the pad stating "Sign In" with an arrow pointing down. But again, you're not even looking in that direction when entering. And all the people sitting around the perimeter of the room waiting their turn? They know you should have signed in but nobody tells you because they want to see how long you'll wait before figuring out the system. Then you sign in, take a seat and wait to watch the next victim guilelessly go stand in line. Also, I guess through no one's fault, it takes a pretty good amount of time for each customer to be processed, so be prepared for that. Also, you don't have to wait in line if you're returning a car. I feel like they need to add two really big huge signs on the wall saying "Sign In!" and "Car returns don't wait in line!" I say all this only to save you, the customer, time and keep your blood pressure lower. And I still recommend the place--staff are hustling and bustling when I've been there and have really gone above and beyond to meet their customers' needs with effort and even a sense of humor!

Staff/Owners were Awesome caring people went above and beyond to help me when making my purchase…read morefor my Lexus LS 500 wonderful customer service

I rented a car for 5 days i dropped off the car Tuesday 8/31/2021 and swift kept charging me…read moreeveryday after the car was returned. i called the office to let them know and they said they didn't have any record of it and they don't have time to talk about it due to customers in the office. Now I'm having to deal with my bank with investigation to get my money back. The customer service is terrible. I don't not recommend. The car I was loaned was dirty and it seemed to be someone extra car that was trying to make extra money it had soda stains and no windshield washer fluid to clean the windows. People are terrible these days

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

If I could give a lower rating I would. These people are all literally Crooks . I gave them a total…read moreof $72,000 and at the right moment they came and towed my car while I was having dinner and they claimed that I forgot to sign something and they're not giving me a single dollar back . These guys are Crooks do not rent or lease from these f****** Crooks ! They stalled me for 3 years on this case and now they're claiming that I owe their attorneys fees ! $40,000 are you f****** kidding me? All Crooks do not Rent!!!

Man what a let down of a company. 1 star for all around service. From transactions, to…read morecommunication, and to getting the car for my wedding. To start with the transaction, I've never dealt with a company that slow played to receive their money and get their credit card system fixed. From May to August, their "Vendor System" was down and couldn't receive payment via credit card. And trust me, I was ready to pay them as soon as I signed the contract in May. They kept telling me something happened with the company that halted the process of getting it fixed. From an employee stealing a car, someone wrecking one of their cars, and whatever else excuse they had. Eventually a wire was sent to get this paid. Moving to communication. Almost anytime I called, I was sent to voicemail with no call back after. But ironically, when I text the number for questions after they didn't answer,they replied. Terrible communication from the 214 area code number and the 469 area code number. Now to the day of my wedding. Two days before the wedding day, I received information from them that I was able to receive a different car for the same price. I said yes because I liked the other car better. Well come the day of the wedding, I receive a text that the car didn't fit on the trailer. It doesn't take much work just to Google the dimensions of a RR Cullinan. Once the dimensions are seen, add a foot or two for the mansory kit on the car. Then find a trailer that fits. So, I never received the car for my wedding. A real let down from this company and won't do business with them again. I urge people to take caution with wanting a car delivered. I don't have experience with in person pickup so I'm not sure how all that is handled with payment and communication. After all this occurred, I requested a refund via zelle or wire, as they have both of these available to receive on their end. Well come to find out, they couldn't zelle me the money due to "limits", which an $8k limit for a company that transacts on six figure cars is hard to believe, and coincidentally their wire system went down. So, I had to resort in waiting for a check to come a week later. A lot of it just seemed shady. If needing a car delivered, I would highly suggest with taking caution with this company or not going with them at all!!

I rented the white RR Ghost for my best friends wedding…read more The Classic delivered on all of my expectations. The driver Jose was very personable, punctual, and very professional (next time I hope he's our driver). The car was beautiful and extremely clean. As the car arrived all heads turned and the show began! The Bride and groom (whom this was a surprise for) were comfortable and worry free as they were chauffeured in luxury to their destination. Thank you for adding the cherry on top of an already magical night.

The best Exotic rental company in Dallas, I had an amazing birthday experience, Will def be…read morereturning to rent again!

I hate to share my best kept travel secret, but if you don't seek out a Toyota Dealership that…read morerents cars, then expect to pay high prices, airport return fees, and sixty kinds of tax. I rent from Toyota Dealers all over the US, but this one provides some of the best customer service ever. The Manager, Lou Gray, goes above and beyond to help you get what you need fast and at the right price. I can't say enough good things about this car rental agency inside of Orr Toyota in Dallas. If they aren't busy, they will pick you up or drop you off! It gets no better than that. Always a new Toyota with road service, clean and usually full of gas. Fast courteous service is the best part!

Everything was great. The RV was clean when we picked it up. They were very helpful and it was so…read moreeasy to get support if we needed. The only thing that wasn't ideal was there were ants in the passenger door jam. The cleaning crew wouldn't have known to clean there. We just got some ant spray and sprayed it down and the ants were gone.

This was my first time renting an RV. We were gone for almost a week. The crew here was beyond…read morehelpful. I stressed about the ins and outs of renting an RV but these guys made as easy as renting a car. They take the time to walk you through the RV and show you how to operate everything.

What an exceptional experience from beginning to end. Once I booked our private, round trip…read moretransport from the airport to our resort I received communication from them on Whatsapp immediately. They communicated effectively throughout the entire experience. Eric and Alec were safe drivers, very friendly and arrived on time. Both vehicles were newer and very clean. I would not hesitate to recommend them and I look forward to booking them in the future. They took the stress out of the shuttle experience. Thank you.