I needed to swap rental cars in the middle of a trip. I was between Tyler and Dallas. I was able to…read moreget a swap without issue. The manager Jibman was very kind and accommodating. I cannot say enough good things about him and his team. I have never seen an enterprise in a strip center like this. I think the staff is great, but that the company should invest more in a covered area for the vehicles/staff to keep them out of the sun/rain.

I need a car in a hurry that was compact and that had great gas mileage. The staff listened to my…read moreconcerns with an open mind and found me the right vehicle. The customer service and the detail work on my vehicle was great. I will definitely be utilizing their service in the future.

This is a small used car dealership. I was a bit apprehensive about it at first but the Alex and…read morethe staff was AMAZING. They consistently went above and beyond to make sure I got a good deal and felt good about my purchase. I really felt like they were more worried about making me happy than how much money they could make. I have never felt like that when purchasing a car. I would not hesitate to purchase another car from them or recommend anyone to purchase a car from them. Their customer service and prices are beyond terrific!!!

From the owner: Our priority is to provide the best car buying experience and improve our community as it grows. We…read moreare rated Highly on “Google” and voted “Reader Choice Best Car Dealership” in 7 years in a row. Our dealership is your #1 source for buying a quality pre-owned vehicle. In addition, we offer a full array of financing options to meet your needs with all types of credit. We can’t wait for you to join our family!

Review for Enterprise Car Rental…read more I recently had the pleasure of renting a vehicle from Enterprise Car Rental, and I must say, the customer service was absolutely outstanding! It's so refreshing to encounter a company that genuinely prioritizes its customers. From the moment I walked in, the staff were welcoming, attentive, and incredibly helpful. They took the time to understand my needs and ensured I had the perfect vehicle for my trip. Their dedication to providing excellent care truly sets them apart in the industry. It's rare to find team members who are not only professional but also passionate about delivering the best experience possible. Thanks to the fantastic service I received, I am now a loyal customer of Enterprise. I wholeheartedly appreciate everything the staff does to make each rental experience smooth and enjoyable. Thank you, Enterprise, for your exceptional service! Keep up the great work!

Customer service was courteous and excellent! Austin is a Rockstar. I scheduled my rental ahead of…read moretime and everything was ready upon arrival and I drove out in record time for my trip. Vehicle was clean, vehicle overview was prompt and well documented. I loved the reminder that I received via text if I needed to extend my rental or would be on time. Highly recommend Austin and his team!

We used Hertz in Terrell this past couple of weeks due to insurance/car wreck…read more Hertz along with their Manager Chad, treated us with respect, we were in/out quickly. No hassle about when, where and why. Chad had a car ready and waiting for us. We were originally told to go to Enterprise (contract between the insurance company and Enterprise), Enterprise did not and would not have a car ready until 4 or 5 days later. The closest Enterprise available with a car on that day was 54 miles away.

please, be careful of knowing what your insurance company will pay ahead and what you are being…read morecharged with hertz. i was told the rental car they gave me was fully covered but when we took it back we got charged an extra $ 94. 00. we had a car with hail damage and was dirty inside. i was very disappointed with hertz and will never, ever use them or refer them to anyone. i'm not pleased at all.

From the second you walk in, they actually make you feel taken care of--not talked down to or…read morerushed. The team is super transparent about what your car actually needs (no weird upsells), and they explain everything in a way that makes sense. Their inspection process caught things I didn't even know were starting to go bad, which saved me from way bigger (and more expensive) problems later. You can tell they genuinely care about keeping you safe on the road, not just getting you in and out. Plus, the communication is 10/10--updates, timelines, everything is clear and stress-free. If you're in the Forney area and need a shop you can actually trust... this is it

Update! Take your business elsewhere--you've been warned. I am appalled by the dishonesty and lack…read moreof accountability. My car app showed that the vehicle remained parked in the same spot for three hours. During that time, no one opened or closed the hood, turned the ignition on or off, or opened and shut the doors. Yet I was called and told that the car was ready for pickup, only to be told afterward that the engine warning light can only be cleared at the dealership. I took my car to another local auto repair shop, got a free scan, and they were able to pinpoint a loose connection and fix the problem. This level of service and disregard for their customers time, energy, and money, is completely unacceptable. Run! (Photos for reference) Background- So I took my car for an oil change (super expensive!) last Friday and immediately, I too, had the engine light come on as I was driving it out the parking lot and didn't think much of it and thought it will reset. The light persisted throughout the weekend and Monday after work, took it back in. I was asked to leave my car there so they can take a look at it. So here I am without my car and need to get to work. I have a bad feeling about this reading some of the other people's negative experiences on here. Scott's (and they also own Carl's) staff is already trying to deny that they did something so I will update this post with the outcome of the situation.

What a terrible experience I had this go around at enterprise that's connected to Town East…read moreCollision. Last time which was about 2 years ago I had my rental for about 6-8 months for hail damage yes that long just for hail damage would not recommend Caliber Collision off of 80 in Mesquite but had a great experience with Enterprise off of Military in Mesquite with Brandi, I believe that's her name. Had a reservation this time but went there and they had no car ready and they had to pull out a POS that was smoked out. Tried to go to Enterprise off of Military new crew and everyone was rude there and the manager did not want to trade in my car and told me to go back to the other Enterprise and they can find me a new fresh car, why? I'm already here. I go back get another car after an hour and it happens to have a nail in the tire, I get another car guess what another nail in the tire. I get another car and this one again is smoked out but luckily no nail in the tire. I drop off the vehicle because my vehicle is ready and nobody is in sight at 10:30 in the morning so I drop off the keys in the box. I remember I forgot something in my center console (brass knuckles and they are not illegal) the gentleman said there was nothing in the car left . Hanna said she didn't look through the vehicle but the older gentleman said it was only napkins in the middle. I let him know if you seen the napkins then you seen what else was in the console. He told me he was told to throw them away. Why would you not call the customer and let them know they were left in the vehicle. He went out the back door and cursed something under his breath and went in got them. I believe in my opinion the older man tried to steal them.

I never received any help from Enterprise Rent-A-Car at TownEast Ford in Mesquite. I just overpaid…read morethe rental because they canceled my return earlier than the date I actually returned the car. BUT TODAY - I got a bill in the mail for $80.70. The bill does not state why they are billing me an additional 80 dollars. It just says, there is an outstanding balance. I called Enterprise customer service, and they couldn't help me because this location is a 'neighborhood location'. What in the world is the problem? They can't do their own accounting, accurately? I am now going to have to call this location tomorrow, and argue, and end up filing an FTC or State's Attorney complaint....and it's upsetting. This has been my go-to rental agency for years.

Do NOT use enterprise ever. They are currently allowing people to make reservations. Even…read moreconfirming only to say "we are weeks backed up. You will have to get on a list". Ruined an entire day. Had it all planed to go get it. Ended up checking 4 car rental sites. 2 were legit and said no reservations allowed at this time. Enterprise and thrifty allowed reservations. Thrifty is legit. Enterprise wants as many to sign up as possible with no promise of a vehicle. Improve by shutting down the online reservation when you're full. Doesn't matter what you do. The way the woman spoke on the phone proves you don't give two craps if you ruin a clients day. Pic is confirmed confirmation after I checked in Hit them where it hurts like they do to customers.

I made a reservation. Upon arriving, they said that my reservation was in another town which was…read moreclosed on weekends and they would not be able to accommodate me. Upon going through my emails, I was able to show that I did indeed request a car at the Rockwall Location, but since they could not accommodate me... it was just too bad so sad. I was quickly dismissed and left without transportation.